Writing a letter quiz - Logo of the BBC

[Pages:14]L1

Writing a letter quiz

Level A

1. Which type of letter is not likely to be formal? A) making a booking B) making a complaint C) email to a friend D) confirming an interview date

2. True or false? When writing an email you need to decide who should get a copy of your email before you press the SEND button. A) True B) False

3. As well as thinking about your reader (or readers), what do you need to consider when writing a letter or email? A) the content B) the layout C) who formal or informal you are D) all of these

4. When writing a letter, what is another word for 'layout'? A) format B) style C) punctuation

5. How would you describe the 'content' of a letter or email? A) how many paragraphs you include B) the ideas and information you write C) what you are asking for

6. True or false? The style of a letter or email means the language you are using and how formal or informal you are. A) True B) False

? BBC 2011

L1

Writing a letter quiz

7. When writing an email, what do you include in the 'Subject' box? A) Your name B) The name of the recipient (the person to whom you are sending the email) C) The topic - what your email is about.

8. What is an email attachment? A) part of your email address B) a document or image you are sending with the email message. C) a recipient in the cc box

9. When you are sending an email, why do you need to check the Cc box? A) You need to make sure the Cc box is empty B) This is where you put the email address of the person to whom you are sending the email. C) If you want other people to get a copy of your email, you put their email addresses in the Cc box before you send the email.

10. True or false? When you are writing an email, or if you are word-processing a letter, the computer will identify all your spelling errors for you. A) True B) False

? BBC 2011

L1

Writing a letter quiz

Level B 1. True or false? When planning a letter of complaint, you need to plan the letter.

A) True B) False

? BBC 2011

L1

Writing a letter quiz

Use this Freezer complaint letter to answer the rest of the questions in Level B:

40 Bentham House Calderdale Road Norwich NO1 2AB 19 July 2011

The Manager Caldo Manufacturers Southend-on-Sea SO1 1YZ

Dear Sir or Madam I was contacted on 30 June by your office and informed that urgent repairs were needed to my fridge freezer as my particular model had been identified as representing a fire hazard. Repairs to the fridge freezer were carried out on 18 July. I noticed within 12 hours of the visit by your company representative that my fridge freezer had stopped working. I have had to throw away all the food in my freezer. This food was worth approximately ?100. I need to use my fridge freezer at all times and this situation has caused me great inconvenience, in addition to the loss of so much food. As none of this is my fault, I am writing to ask you to replace my freezer immediately and to recompense me for the food which I have lost. I hope to hear from you in the very near future. Yours sincerely

Annamaria Joseph (Ms)

? BBC 2011

L1

Writing a letter ? quiz answers

2. Look at the Freezer Complaint letter provided. The closing phrase at the end of this letter is incorrect. What is wrong with it?

A) a comma is missing B) The closing phrase should be 'Yours faithfully'. C) The writer's name should start with the title.

3. What is another word for 'approximately'?

A) about B) substantially C) over

4. What does the word 'inconvenience' mean?

A) worry B) expense C) something that causes a delay or loss of comfort

5. Which paragraph in the letter of complaint outlines the reason for the complaint?

A) Paragraph 1 B) Paragraph 2 C) Paragraph 3

6. Which paragraph in the letter of complaint states what the writer wants the company to do?

A) Paragraph 1 B) Paragraph 2 C) Paragraph 3

7. What does 'This food' refer to?

A) all the food in the freezer B) food I had planned to buy C) food that was damaged

8. Which word or phrase in the letter means 'to pay me back'?

A) replace B) recompense me C) I was contacted D) Repairs were carried out

? BBC 2011

L1

Writing a letter ? quiz answers

9. What is the main complaint in this letter? A) Food had to be thrown away B) The fridge freezer stopped working. C) Repairs were carried out on the fridge freezer.

10. True or false? A good way to check your first draft of a letter of complaint is to ask someone else to read it. A) True B) False

? BBC 2011

L1

Writing a letter ? quiz answers

Level C

1. If you are writing a letter to apply for a course, what do you NOT need to include? A) say what you have done and learnt B) state your future plans C) say why you want to do the course D) what your family think

2. When would you use this phrase: This gave me an insight into....? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans

3. When would you use this phrase: I intend to apply for.... ? A) saying why you want to do the course B) saying what you have learnt C) stating your future plans

4. When would you use this phrase: I was responsible for.... ? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans

5. When would you use this phrase: I gain satisfaction from..... ? A) saying why you want to do the course B) saying what you have done or learnt C) stating your future plans

6. What word comes next in this phrase? I take great pleasure ..... A) with B) in C) for D) of

? BBC 2011

L1

Writing a letter ? quiz answers

7. What word comes next in this phrase? This has given me practice ..... A) with B) in C) for D) of

8. True or false? The phrase 'relevant experience' in a letter of application means previous practice or experience that is matches this application. A) True B) False

9. What word comes next in this phrase? I have had to develop skills ..... A) with B) for C) in D) of

10. When writing a letter of application, you need to write about your former studies. What does the word 'former' mean? A) qualifications that you want B) previous studies C) studies that you found difficult in the past

? BBC 2011

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download