Homestead



Sitebuilder Installing: HS SB (LPX) for Windows XP or Vista HS for Windows XP Vista and Windows 7 Intuit SB (LPX) for Windows XP or Vista Intuit for Windows XP Vista and Windows 7On any of these, after you unzip you can run either the hkinstaller.exe OR sitebuildersetup.exe. They both do the same thingFor the LPX version, if it does not launch:Go to C:\Windows\System32 (or C:\Windows\SysWow64 if they are Windows Vista 64 bit) and locate and delete the msjava.dll file. Afterwards, save and run (Java Virtual Machine)For the .Net version, if it does not launch, or you get an error that has something to do with vjrest2.0 (or something like that) you will need to download J#: the top link(x86) is for a 32 bit system, the second link(x64) is for a 64 bit systemAlso, if the customer does not have the .Net 2.0 Framework, you will have to download that. for a 32 bit system for a 64 bit systemFor a clean install do the following:Have the customer go to their control panel-add/remove programs or uninstall a program, and uninstall SitebuilderNext, delete the Homestead/Intuit folder out of C:\Program Files AND if they are Vista or Windows 7 also delete out of C:\Programdata (this folder is usually hidden in which case you can just type it right in the address bar of the explorer window)Delete desktop iconIf you have trouble navigating a customer around Windows Vista, is a cool site that lets you visualize using Vista.For Security/Antivirus/Firewalls you would want to make the following exceptions for Sitebuilder executables:SiteBuilderLPX.exeSiteBuilderLPXLauncher.exeupdater.exeSitebuilder:The biggest file you can import in Sitebuilder is 70 MB, if you want to upload a bigger file you will need to use FTP. The client I use is Filezilla FTP use the following:Host: Either ftp. or ftp. Username/Password: Same as their Homestead or Intuit accountIf there is something going on on a page like images not displaying or something like that, a good place to start is see if they put any html on the page or if there is anything in the head tag.If they are getting an Active X error or can’t use PayPal buttons or the Image Gallery, they will need to download and register the HS_Live.ocx control, just search HS_Live in Quickbase.If Sitebuilder is freezing on startup on the “What’s New In Sitebuilder” box:Have the customer navigate to C:\program files\homestead\sitebuilder\data\user\users or C:\program files\homestead\sitebuilder\data\user\users if Vista or Windows 7.Open the file labeled TheirEmailAddress.pref and open in Notepad.Towards the bottom (should be about the 7th line from the bottom) find the line that says <Promotions showRecentFeaturesOnStartup="true"/> and switch from “True” to “False” then resave.Domains: is what I use if I want to find any zone file information for a domain.Use E-tools for whois lookups located in my aldora folder at \\Aldora\users\IPSS_Members\Rhoman_Laski just copy and paste the entire e-tools folder to your desktop. has links for different Kans like Cname pointing and changing zone files and stuff. There are by the way different A and Cname records for Homestead and Intuit.When transferring a domain, if it is already started but the authorization email went to the wrong address and they have already updated it with their current registrar, go to View Domain Transfer Orders-Hit “Cancel” for ALL orders in there, and resubmit.Outlook:For directions on setting up an email address in Outlook, just search for “Outlook” in the Help CenterThese same settings will work for setting up on a Smartphone as well. (Except IPhone, you have to use AT&T’s SMTP server instead of ours)Yes we always require authentication for the outgoing server, and we will use the same settings as the incoming server, and use 587 for the Outgoing Server Port number.Never check anything that says “SSL” or “SPA” or pretty much anything that says Secure.If you keep getting an error to “Enter Network Password” the easiest first fix is to delete the account out of Outlook and try recreating, otherwise it could be a corrupted .pst file and Zimbra:You can only send messages up to 20 MB and the storage limit for the whole account is 250 MB which cannot be upgraded.To check if someone is blacklisted go to for Homestead’s blacklist. I also use to check a few others.You will get blacklisted if you exceed these limits more than 3 times within 6 hours: You add more than 50 recipients on one message, orYou send more than 30 messages within a 30 minute time spanIn which case you can sell them email marketing Storefront: has some basic Storefront How-To’s but is not customer facing.If you can see that the customer has text on their Home Page but it is not displaying on the Live Site it’s probably because it’s hidden. Got under Store Design->Design Settings->Page Text and there will be a link to “Show Welcome Text”.If you are trying to upload a zip file of images to Storefront, make sure that you multi-select the images and zip them up as opposed to zipping a folder that contains all the images.If the customer configured either UPS or USPS for shipping, they must have dimensions and weights for all of their p Tracker:If you have any questions on how to use the comp tracker, you can view a help PowerPoint at \\Aldora\users\Sales Tracking\Tracker help.pptx or from the Help button on the Metrics page in your tracker. Also, don’t hesitate to ask either Brandon Crain or Rhoman Laski.Quickbase: – Commonly Used Cans – Active X Control – Promo Codes - Customer Questionnaire for Full Service ................
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