CBA Chicago
Telehealth Guidelines for ClientsSuitabilityTelemental health is not a suitable modality for everyone. You and your provider may determine services may be better offered via in-person care if there are ongoing challenges with technology or treatment goals to ensure you are receiving the best care possible.?If there are continuous difficulties following treatment recommendations, your provider may determine that treatment will be transitioned to in-person.You have the option to refuse the telehealth services at any time without affecting the right to future care or treatment.Insurance companies cover telehealth to varying degrees. You are responsible for checking with your health insurance policy to determine whether teletherapy services are covered. You are ultimately responsible for payment.LogisticsWe wish to respect your confidentiality and privacy during telehealth sessions. To this end, please:?Arrange for a quiet, private environment from which to participate in telehealth sessions.Do not participate in telehealth sessions while you are driving or with others in a vehicle.Due to the sensitive material that is covered in each session, please be alone in the room (no family or friends), unless otherwise agreed upon with your mental health provider.?Please inform the provider of any pets or people in the home at the time of session.Please verify your current location including your address for the visit.Treat telehealth sessions as you would a regular appointment at the office.??Be on time or notify your provider if you will be late or unable to attend. Your provider has the right to reschedule your appointment if you are later than the amount of time discussed with your provider.?Wear clothing that you would typically wear to the office.Conduct the sessions in an alert position.??Refrain from eating or smoking; drinking water is ok.?Do not attend sessions while under the influence of alcohol or illegal drugs.Minimize distractions such as cellphones (e.g., turn off or on vibrate, computers, televisions, radios, and other electronics).Do not engage in other activities during sessions (e.g., driving, cooking, cleaning, caring for children or pets).Lockup all weapons (e.g., guns, knives, etc.) and remove them from the room where therapy will be occurring.TechnologyTelehealth uses the internet to send and receive encrypted video images and audio files of my treatment session between the therapist’s computer or portable computer device (e.g. tablet, smart phone, laptop, etc.) and my home computer or portable computer device.You may need to install an application to access the video meetingWhen possible, put your device at eye level and on a solid surface vs. holding during the session to reduce distractions.When possible, use an internet connection that is consistent and stableDo not Video/Audio record the session, unless agreed to by the therapist.In advance of a video session:Run a speed test for your device at a site such as Download and upload speed should be ≥ 1.5MbpsIf your speed is less than 1.5, the connection will be poor. Contact your provider to discuss other options.?For smartphones and tablets, your cell service should be at 3 or more bars.?EmergenciesIf you feel you need immediate assistance, call 911 or go to the closest Emergency Department. Additionally, you may call the National Suicide Prevention toll-free hotline number, 1-800-273-TALK (8255).? It is available 24 hours a day, seven days a week. You will be immediately connected with a qualified and caring provider who can help.If your therapist becomes concerned for your ability to ensure your own security and/or health, the therapist may contact your emergency contact number, or call emergency personnel to support your overall wellness and health. ................
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