Caregiverheadlines.org



Scripts for people leadersIdeas for what to say to encourage survey participation:“Thanks to your survey feedback last year, we’ve been working hard to make improvements on our team over the past 12 months. Improvements such as [insert actions taken since last survey].” “It’s only because of your feedback we were able to identify and make these changes to improve your experience. We are a team, and it’s through this continuous dialogue that we can make this a great place to work and practice, despite the challenges we face.”“We know how hard you have been working as we navigate the COVID-19 pandemic and we appreciate you. It is now more important than ever that here from you about your experience.”“You again have the opportunity to provide the feedback we need to improve your experience. The annual Caregiver Experience Survey is coming on Oct. 7, and I ask that you take the time to provide your valuable insight.” “Let me know how I can help you carve out time so you can complete the survey. I’m here to ease your way.”[Optional: Comment on the day-to-day or ongoing operational challenges to acknowledge any difficulty your caregivers are experiencing.] Ideas for what to say to encourage honest answers:“As you complete the survey, I ask that you pause and reflect on how you really feel about your work experience. Be intentional with your responses.” “When taking the survey, consider if you feel pulled to rate the experience ‘more positive’ or ‘more negative’ depending on how you really feel.” “It’s not only important for us to know how you feel, but also how strongly you feel about your day-to-day work experience. Good or bad, we want to know. Please share your candid feelings by rating the scale according to your experience.”Ideas for what to say to a team going through modernization changes:“I recognize that our team has been through a lot of change over the past months. That’s all the more reason why we want to know what you think about your work experience and environment. Good or bad, we want your feedback. We want to foster open, honest and regular communication channels.”“As a team that’s been through change, we have an opportunity to build a new, better work experience together. That’s why it’s so important we get your feedback.”“Repeated feedback about ongoing issues is valid feedback, and needs to be continually shared and reinforced through your responses.”Ideas for what to say to an all-remote team or caregivers who work from home: “We have a unique opportunity to work remotely as a team. While it’s a different kind of day-to-day work experience, we still want you to have an experience that’s reflective of the Mission and our values. While you may work alone or independent of the team, you are a valued part of this team.”“Starting Oct. 7, you have an opportunity to tell us how it’s going for you. While my interactions with you are not regularly or often face-to-face, my role as your core leader is to support you and ease your way. Please let us know your feedback through the Caregiver Experience Survey.” ................
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