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POSITION DESCRIPTION – NDIS SUPPORT COORDINATORREPORTS TO: Senior NDIS Support Coordinator HOURS: Casual as requiredCLASSIFICATION: Social Community, Home Care and Disability Services Industry Award 2010 MA000100Grade 3, Level 1PURPOSE AND FUNCTION: Katungul Aboriginal Corporation Regional Health & Community Services is a not for profit organisation providing culturally attuned, integrated health and community services on the Far South Coast of New South Wales. Katungul is managed by an elected Board of Directors. The NDIS Support Coordinator will be responsible for establishing a positive collaborative relationship with individual clients and their support network and assist the person to identify, link with and coordinate support to link with local communities, build skills, overcome barriers and achieve goals. The Coordinator will have the responsibility to ensure the implementation of the person's plans and the achievement of their goals.KATUNGUL’S VALUES1. TRUSTOpen and honest communication within our team and our communityCreating a safe and supportive environment for all our staff and our peopleRemaining true to ourselves – our team, and the people we serve2. LEADERSHIPActing as role models for ourselves and for our entire communityLeading by example and demonstrating unity in our decision-makingWillingness to listen & encouraging others to achieve their goals & aims3. RESPECTShowing tolerance, and treating one another with dignity and supportHolding ourselves in high esteem and accepting the difference in othersExhibiting loyalty and pride in our values, and in our Aboriginal culture4. PROFESSIONALISMMaintaining a strong work ethic, with passion and belief in what we doPersistently evaluating, reflecting, and improving ourselves and our serviceDisplaying honesty, fairness and equality in all our interactions5. COMMITMENTShowing true dedication and dependability in all our communication & actionsHaving confidence in one another, and in our ability to embrace new ideasAccepting responsibility for our actions and learning from our mistakes MAIN DUTIES AND RESPONSIBILITIES: Key Responsibilities Relationship ManagementDevelop and maintain effective, collaborative relationships with both participants and community agencies/organizations that result in positive and productive relationships, minimal service delivery issues and appropriate referrals. Respond to all NDIS enquiries from clients and other stakeholders in a timely and helpful manner. Respond to changes in participant’s support needs, responding according to agreed expectations through providing, and obtaining, prompt information and feedback to all key internal and external stakeholders. Regularly monitor expenditure and support participants to remain informed as to their rate of expenditure and the potential effects.Service Provision Undertake the central reference/intake point for the participant, and all stakeholders in the coordination of the participant’s NDIS plan. Interpret participants NDIS plan goals to support the participants in working towards their plan’s outcomes. Support participants to understand their NDIS plan, goals objectives and the use of NDIS portal. Develop and maintain a comprehensive register of NDIS service providers including their capacity to provide services to clients with different needs/challenges. Present NDIS service provider information and options to clients and their families/carers to enable them to make informed choices. Actively assist NDIS clients to: connect with health, clinical and community-based support services as outlined in the NDIS planunderstand funding flexibilityreach decisions regarding servicesreach agreement with providerscommence service and support new arrangements to optimise outcomes;link with providersaddress barriers to participationresolve service delivery issuesComplete all internal and external client referral requirements relating to each support intervention that meets individual needs. Create and update individualised case files in accordance with Katungul procedures. Record all client contact within agreed timeframes and standards. Ensure support coordination is completed as per the agreed schedule and claims for payment are regularly lodged. Ensure that participant outcomes are identified; documented and all required service is provided as per their plan. Provide practical support to clients and their families/carers in accordance with the client’s NDIS plan to increase client capacity for personal development to independently manage their own NDIS plan. Contribute to service development by identifying improvement areas and being actively involved in implementation of any agreed changes. Maintain confidential client, personnel and organisational information in line with legislative and organisational requirements.Support Coordination Administration Administer a database including creating employee accounts, new custom tabs and fields, activities, costs etc. Maintain complete case notes and other records and maintain accurate records of hours of support provided to substantiate NDIS invoice claims. Complete a range of internal and external reports relating to clients including for case management statistics, NDIS reports and plete administrative tasks including statistical reports and referral letters within agreed timeframes. Ensure all workflow documents are up to date and reflect the correct procedures and processes. Ensure participant supports are managed within the budget parameters of their NDIS plans. SELECTION CRITERIATertiary qualification in social sciences, community services, health or other relevant professional field (desirable) or substantial relevant experience working in direct case management. Possess and demonstrate sound disability (or allied health/welfare/education) experience, knowledge and/or training relevant to the position. Knowledge and understanding of the National Disability Insurance Scheme (NDIS) or willingness to learn and experience in utilising a range of community based supports to achieve client goals within a framework of person-centred practice. Experience working in an Aboriginal community/health/disability service or demonstrated ability to work with Aboriginal Australians in the provision of these services.Experience liaising with external health service providers and other community-based services and organisations. Highly developed written and verbal communication and negotiation skills. Ability to work under pressure, set priorities and monitor own work flows i.e. time management. Proficient use of IT systems and processes including Microsoft, Outlook, internet, and the NDIS Portal. General Responsibilities as an Employee of KatungulBe responsible to the Senior NDIS CoordinatorWork within Katungul’s policies and proceduresCommitment to culturally appropriate service provision Provide services in a way that recognises the many factors that affect a person’s health statusCommitment to client-centred care, integrated service provision and trauma informed practiceBe a positive role model to clients, staff and visitorsWork as part of the teamParticipate in continuous improvement and accreditation activities Maintain any professional qualifications/registrations required as part of the position Keep records and client notes in a professional way Ensure that clients and stakeholders understand how to make a complaint To perform any other duties as required by the immediate supervisor or the CEO CONDITIONS OF EMPLOYMENT: Terms and conditions of employment will be based on the Social, Community, Home Care and Disability Services Industry Award 2010.Some on-call work or after-hours work may be required in this position.This position will require some travel to Katungul’s other Branches, outreach locations and community settings. Possession of a Driver Licence and access to reliable transport is essential.This position will require work within Katungul’s medical clinics, where the worker is expected to follow Katungul’s WHS policies and NSW Health Infection Control Procedures.This position will require work with vulnerable or at-risk clients. The worker is expected to follow Katungul’s WHS procedures and Mandatory Reporting obligations at all times in order to ensure safety of staff and clients. The successful applicant will be required to undertake a National Police Records Check and Working with Children Check. ................
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