PDF Global Powers of Retailing 2017 The art and science of customers

Global Powers of Retailing 2017 The art and science of customers

Welcome to Deloitte's annual Global Powers of Retailing report. This report marks the 20th year of identifying the 250 largest retailers around the world and analyzing their performance across geographies, sectors, and channels.

Over the last 20 years we have seen a seismic shift in retail and the customers that retailers serve. Consider that in 1997, the inaugural year of this report, today's average Amazon Prime customer was just 16 years old, AOL was pioneering social media, and handheld virtual pets were the hottest-selling toys. Today, handheld (or wearable) digital devices are ubiquitous and a younger, social customer has come of age. We are living in an era where customers are in the driver's seat more than ever before and they are craving authenticity, newness, convenience, and creativity. We are living in the customer-driven economy.

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Contents

Top 250 quick statistics

4

Retail trends: The art and science of customers

6

Global economic outlook

10

Top 10 highlights

14

Global Powers of Retailing Top 250

16

Geographic analysis

24

Product sector analysis

28

Newcomers

30

Fastest 50

31

Top 50 e-retailers

34

Study methodology and data sources

40

Endnotes

44

Contacts

46

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Top 250 quick statistics, FY2015

FY2010-2015 Composite compound annual growth rate in retail revenue

5.0%

Aggregate retail revenue

of Top 250

US$4.31

Composite net profit margin

3.0%

trillion

Average size of Top 250 retail revenue

US$17.2 billion

Minimum retail revenue required to be among Top 250

Top 250 retailers with foreign operations

66.8%

Composite year-over-year retail

revenue growth

US$3.5 billion

5.2%

Composite return on assets

4.6%

Share of top 250 aggregate

retail revenue from foreign operations

22.8%

Average number of countries with retail operations

per company

10.1

Source: Deloitte Touche Tohmatsu Limited. Global Powers of Retailing 2017. Analysis of financial performance using company annual reports and other public sources of Top 250 global retailers for fiscal years ended through June 2016. 4

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