Amazon Chime - User Guide
User Guide
Amazon Chime
Copyright ? 2024 Amazon Web Services, Inc. and/or its affiliates. All rights reserved.
Amazon Chime
Amazon Chime: User Guide
User Guide
Copyright ? 2024 Amazon Web Services, Inc. and/or its affiliates. All rights reserved.
Amazon's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks not owned by Amazon are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Amazon.
Amazon Chime
Table of Contents
User Guide
What is Amazon Chime? ................................................................................................................. 1 Joining an Amazon Chime meeting quickly ........................................................................................... 1 Getting started with Amazon Chime ....................................................................................................... 1
Getting started ................................................................................................................................ 2 1. Know the system requirements ............................................................................................................ 2 Windows requirements .......................................................................................................................... 3 macOS requirements .............................................................................................................................. 3 Android requirements ............................................................................................................................ 3 iOS requirements ..................................................................................................................................... 4 Browser requirements ............................................................................................................................ 4 Amazon Chime Add-In for Outlook requirements ........................................................................... 5 Amazon Chime Add-In for Outlook on Windows requirements .................................................... 6 2. Install the software ................................................................................................................................. 6 3. Create an Amazon Chime user account .............................................................................................. 7 4. Get to know the desktop client and web app ................................................................................. 10 5. (Optional) Set a personalized meeting link ..................................................................................... 16 6. Add contacts ........................................................................................................................................... 17 7. Learn how to schedule meetings ....................................................................................................... 19
General Amazon Chime tasks ....................................................................................................... 20 Signing in to Amazon Chime ................................................................................................................... 20 Switching visual modes (desktop client only) ...................................................................................... 21 Finding meeting IDs .................................................................................................................................. 21 Using the Amazon Chime help ............................................................................................................... 21 Sending diagnostic logs ............................................................................................................................ 22 Finding your client's build number ......................................................................................................... 22 Signing out of Amazon Chime ................................................................................................................ 23
Joining scheduled meetings ......................................................................................................... 24 Best practices for joining meetings ........................................................................................................ 24 Getting ready for a meeting .................................................................................................................... 26 Using the Amazon Chime Readiness Checker ................................................................................. 26 Setting video and audio sources ....................................................................................................... 27 Using the Call me feature ................................................................................................................... 31 Supported headset brands ....................................................................................................................... 31 Finding meeting IDs .................................................................................................................................. 32
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Amazon Chime
User Guide
Joining a meeting ...................................................................................................................................... 32 Joining an auto-call meeting ............................................................................................................. 33 Joining meetings in the web app ...................................................................................................... 34 Joining moderated meetings ............................................................................................................. 34 Joining using the mobile app ............................................................................................................ 34 Joining using an in-room conference system ................................................................................. 35 Joining meetings without an Amazon Chime user account ......................................................... 36 Joining meetings as an external user ............................................................................................... 37 Joining a meeting early ....................................................................................................................... 37 Joining a meeting with muted audio ............................................................................................... 38
Why meetings sometimes open in your browser ................................................................................ 38 Switching from the web to the desktop client .................................................................................... 39 Participating in meetings .............................................................................................................. 40 Understanding the left control bar ........................................................................................................ 40 Using meeting bridge information ......................................................................................................... 42 Using the meeting roster ......................................................................................................................... 42
About meeting roster sections ........................................................................................................... 43 About the icons in the roster ............................................................................................................. 44 Opening or closing the Attendees panel ......................................................................................... 45 Adding an attendee .............................................................................................................................. 46 Searching for attendees ...................................................................................................................... 46 Using the Waiting Room ..................................................................................................................... 46 Messaging attendees directly ............................................................................................................. 47 Muting attendees .................................................................................................................................. 47 Using in-meeting chat ............................................................................................................................... 48 Using closed captions ................................................................................................................................ 50 Changing your media layout ................................................................................................................... 51 Taking other actions during a meeting ................................................................................................. 53 Recording a meeting ................................................................................................................................. 54 Raising your hand during meetings ....................................................................................................... 55 Using the floating call control bar ......................................................................................................... 55 Using audio during meetings .................................................................................................................. 57 Changing audio devices during a meeting ...................................................................................... 57 Muting and unmuting .......................................................................................................................... 58 Running the troubleshooters ............................................................................................................. 59 Using other audio features ................................................................................................................. 60
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Amazon Chime
User Guide
Using Amazon Voice Focus ................................................................................................................. 61 Switching to dial-in .............................................................................................................................. 62 Using video during meetings ................................................................................................................... 62 Turning your camera on or off .......................................................................................................... 63 Changing video sources during a meeting ...................................................................................... 64 Blurring your video background ........................................................................................................ 64 Using your video tile ............................................................................................................................ 65 Undocking video tiles (desktop client only) .................................................................................... 66 Hiding attendee video tiles during a meeting ................................................................................ 67 Hiding your video tile during a meeting ......................................................................................... 67 Changing the video row location ...................................................................................................... 68 Sorting active speakers into view ..................................................................................................... 70 Unmirroring your self view ................................................................................................................. 71 Uncropping your video tile ................................................................................................................. 71 Sharing your screen ................................................................................................................................... 71 Sharing your screen .............................................................................................................................. 72 Using the screen share control bar ................................................................................................... 73 Stopping notifications while sharing ................................................................................................ 73 Playing videos while sharing your screen ........................................................................................ 74 Hiding your screenshare view ............................................................................................................ 74 Scheduling meetings ..................................................................................................................... 76 Meeting size limits ..................................................................................................................................... 76 Setting meeting options ........................................................................................................................... 77 Choosing a meeting ID ........................................................................................................................ 77 Allowing external attendees ............................................................................................................... 78 Scheduling meetings with a calendar app ............................................................................................ 79 Scheduling meetings with Google .......................................................................................................... 80 Scheduling meetings with Outlook ........................................................................................................ 82 Canceling meetings .................................................................................................................................... 84 Canceling individual meetings ........................................................................................................... 85 Canceling recurring meetings ............................................................................................................. 85 Removing yourself from a recurring meeting that you don't own ............................................. 86 Scheduling best practices ......................................................................................................................... 86 Creating a personalized link ............................................................................................................... 86 Helping mobile users join your meeting .......................................................................................... 86 Using auto-call ...................................................................................................................................... 86
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