CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e

It is important to explore styles so that we do not try to impose our own beliefs, values, attitudes or needs onto customers or others. Instructor Note 7: Learning Objective 2: Identify four key behavioral styles and the roles they play in customer service. Learning Objective Note: PPTs 2-5 should be used with Learning Objective 2, pages 144-148. ................
................