Importance of Management Information System in service ...
[Pages:9]IOSR Journal of Business and Management (IOSR-JBM) e-ISSN: 2278-487X, p-ISSN: 2319-7668. Volume 20, Issue 9. Ver. I (September. 2018), PP 30-38
Importance of Management Information System in service Delivery and Paper Work in Nigeria University
Marire Mary Ijeoma Ph.D.
Department of Business Administration,Enugu State University of Sciences and Technology, Enugu Corresponding Author: Marire Mary Ijeoma Ph.D.
Abstract: The study was on management information system, the study aimed to examine how management of
information system has assisted in service delivery in Nigeria universities; examine how management
information system has assisted in reducing paper work in the universities. The study had a population's size of
1,928, out of which a sample size of 332 were utilized using Freund and William's formula. Instrument used for
data collection was primarily and secondary questionnaire. 275 staff returned the questionnaire and correctly filled. The survey method was adopted for the study. Three hypotheses were formulated and chi-square (x2) was used for the test with the aid Chi-square (2) statistical tool for hypotheses one and three and Z-test for
hypothesis two the aid of Special Package of Statistical Software (SPSS). The result was revealed that management information system has assisted in service delivery to a high extent hence, 2 (95,n =150) =
0.889,p rcritical = 0.088). Hence, this result indicates that management information system has assisted in service delivery.
DOI: 10.9790/487X-2009013038
35 | Page
Importance of Management Information System in service Delivery and Paper
Hypothesis Two: Management information system has assisted in reducing paper work
Table 4.2.2 Hypothesis Two: Management information system has assisted in reducing
paper work
ESUT
UNN
IMT
Total
Management information system has assisted in reducing paper work
Strongly Count Agree Expected
68
17
Count 59.50
20.4
48 53.10
133 133.0
Total
Agree Count
45
23
35
83
Expected
37.20
17.2
28.70
83.0
Count
Neutral Count
2
1
6
9
Expected
4.00
1.2
3.80
9.0
Count
Disagree Count
23
8
8
31
Expected
23.90
8.3
6.80
31.0
Count
Strongly Count
12
2
5
19
Disagree Expected
8.50
4.1
6.40
19.0
Count
123
51
51
275
123.00
51.00
51.00
275.0
Pearson Chi-Square Likelihood Ratio Linear-by-Linear Association N of Valid Cases
Table 4.2.2 Chi-Square Tests
Value
Df
Asymp Sig. (2-sided)
36.042a
8
.000
34.036
8
.000
.287
1
.592
275
Decision Rule
If
the
calculated
chi-square
is
greater
than
the
critical
chi-square
(i.e.
2 cal
>
2 critical)
?
reject
the
null
hypothesis and accept the alternative hypothesis accordingly.
V. Result
Table 4.2.2 shows the chi-square test statistics computed from the frequency distribution that the chisquare computed value 2 = 36.042 is greater than chi-square table value 2 = 15.51 with 8 degrees of freedom at 0.05 level of significance.
DOI: 10.9790/487X-2009013038
36 | Page
Importance of Management Information System in service Delivery and Paper
VI. Decision
Since the chi-square computed 2cal = 36.042 is greater than critical 2critical = 15.51 the null hypothesis should be rejected. Therefore, we conclude that management information system has assisted in reducing paper
work.
4.3 Discussion of Findings
4.3.1 How Management Information System has Assisted in Service Delivery In the hypothesis one, management information system has assisted in service delivery to a high extent
hence, 2 (95,n =150) = 0.889,p ................
................
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