Cloud Agent for Windows - Qualys

Cloud Agent for Windows

Installation Guide

March 9, 2022

Copyright 2016-2022 by Qualys, Inc. All Rights Reserved.

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Table of Contents

Preface................................................................................................................. 4

About Qualys ........................................................................................................................... 4 Contact Qualys Support .......................................................................................................... 4

Get Started ......................................................................................................... 5

Qualys Cloud Agent Introduction .......................................................................................... 5 Cloud Agent Platform Availability Matrix ............................................................................ 5 A few things to know... ........................................................................................................... 5

Cloud Agent requirements ............................................................................................... 5 What are the installation steps? ..................................................................................... 6 Get help with troubleshooting ......................................................................................... 7

Installation .......................................................................................................... 8

Tips and best practices ........................................................................................................... 9 Cloud Agent Windows hotfixes needed ................................................................................ 9 How to download the Agent installer ................................................................................. 10 Installation steps for exe based package ............................................................................ 11

What you'll need ............................................................................................................. 11 Steps to install Agents .................................................................................................... 11 Installation steps for msi based package ............................................................................ 12 What you'll need ............................................................................................................. 12 What happens next? ....................................................................................................... 12 You might also be interested in... ................................................................................. 13 Certificate Support ................................................................................................................ 13 Anti-Virus and HIPS Exclusion / Whitelisting .................................................................... 13 Upgrading the Cloud Agent .................................................................................................. 14 Uninstalling the Cloud Agent ............................................................................................... 15

Proxy Configuration ........................................................................................17

What do I need to know? ...................................................................................................... 17 QualysProxy syntax ............................................................................................................... 19 Multiple Proxy Server support in Proxy URL and PAC Files (Windows Agent 3.1 or later) 19 Use cases ................................................................................................................................ 21

Cloud Agent Preparation for Cloning / Gold Image ..............................22

Scan on Demand and Scan on Startup ......................................................24

Registry Configuration .................................................................................................... 25

Preface About Qualys

Preface

Welcome to Qualys Cloud Agent for Windows. This user guide describes how to install cloud agents on hosts in your network.

About Qualys

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of cloud-based security and compliance solutions. The Qualys Cloud Platform and its integrated apps help businesses simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the full spectrum of auditing, compliance and protection for IT systems and web applications. Founded in 1999, Qualys has established strategic partnerships with leading managed service providers and consulting organizations including Accenture, BT, Cognizant Technology Solutions, Deutsche Telekom, Fujitsu, HCL, HP Enterprise, IBM, Infosys, NTT, Optiv, SecureWorks, Tata Communications, Verizon and Wipro. The company is also a founding member of the Cloud Security Alliance (CSA). For more information, please visit .

Contact Qualys Support

Qualys is committed to providing you with the most thorough support. Through online documentation, telephone help, and direct email support, Qualys ensures that your questions will be answered in the fastest time possible. We support you 7 days a week, 24 hours a day. Access support information at support/.

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Get Started Qualys Cloud Agent Introduction

Get Started

Thank you for your interest in Qualys Cloud Agent! This document tells you all about installing Qualys Cloud Agent for Windows. We'll tell you about Requirements, Installation Steps, Proxy Support, Certificate Supports, AntiVirus and HIPS Exclusion / Whitelisting, Best Practices and more.

Qualys Cloud Agent Introduction

Qualys Cloud Platform gives you everything you need to continuously secure all of your global IT assets. Now with Qualys Cloud Agent, there's a revolutionary new way to help secure your network by installing lightweight cloud agents in minutes, on any host anywhere - such as laptop, desktop or virtual machine. Get informed quickly on Qualys Cloud Agent (CA).

Video Tutorials Cloud Agent Platform Introduction (2m 10s) Getting Started Tutorial (4m 58s) Installing MSI Based Package

Cloud Agent Platform Availability Matrix

For the most current list of supported cloud agents with versions and modules on the Qualys Cloud Platform, please refer to the following article: Cloud Agent Platform Availability Matrix Click here for the hotfixes needed

A few things to know...

Cloud Agent requirements

- Your hosts must be able to reach your Qualys Cloud Platform (or the Qualys Private Cloud Platform) over HTTPS port 443. Log into the Qualys Cloud Platform and go to Help > About to see the URL your hosts need to access. - To install Cloud Agent for Windows, you must have Local or Domain administrator privileges on your hosts. Proxy configuration is supported. To learn more, refer Proxy Configuration.

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Get Started A few things to know...

What are the installation steps?

Our Cloud Agent UI walks you through the steps to install agents on your hosts. Once the agent is installed you will need to provision it using our agent configuration tool.

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Get Started A few things to know...

Get help with troubleshooting

We recommend you inspect the agent's log file located here: C:\ProgramData\Qualys\QualysAgent Note: Due to security permissions, it may not be possible to access the QualysAgent folder directly. Copy the QualysAgent folder to another location to inspect the log files. On XP and Server 2003 log files are located here: C:\Documents and Settings\All Users\Application Data\Qualys\QualysAgent

Learn more Troubleshooting Error messages

If you face any issues while installing or uninstalling Cloud Agent (version 4.5 and later), please refer following log files: The log file "CloudAgentInstaller.log" will be created under the "%ProgramData%/Qualys/QualysAgent" folder. A separate log file generated by the MSI will also be generated under the same directory. with file name MsiLog_TimeStamp.log.

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Installation

Installation

It's easy to install Cloud Agent for Windows. We'll walk you through the steps quickly. Qualys provides installers and packages coded for each supported operating system. It's not possible to use an agent coded for one platform on another platform. You can use software distribution tools like SCCM, Intune, BigFix, rpm, Casper, etc to install the agent onto target machines. You can install Cloud Agent into gold images including VM templates and cloud provider images such as Amazon AWS, Microsoft Azure, and Google Compute Platform. Qualys Platform supports detection of duplicate agent IDs and automatically re-provisions the duplicate agents. Refer to Cloud Agent Preparation for Cloning / Gold Image for information on how to install an agent into a gold image without initial provisioning. This is the recommended method to prevent duplicate asset records. If you are using software distribution tools, ensure that you package the Qualys-provided installer along with the specific Activation Key and Customer ID strings. Do not package up the artifacts that are installed by the agent into your own installer as the installation environment is keyed for that specific machine when the agent is installed. Including these artifacts will create duplicates that the platform may not be able to easily deduplicate. Keep in mind - Depending on your environment, you might need to take steps to support communications between agent hosts on your network and the Qualys Cloud Platform. Tips and best practices Cloud Agent Windows hotfixes needed How to download the Agent installer Installation steps for exe based package Proxy Configuration Certificate Support Anti-Virus and HIPS Exclusion / Whitelisting Upgrading the Cloud Agent Uninstalling the Cloud Agent

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