Microsoft



M3K Questionnaire

What software do you use for Quality Control?

a) Datacolor Tools version: ____________________________________

b) X-rite iQC, iControl version: ____________________________________

c) Other: _________________________________________________________

What operating system does the computer that holds your Quality Controls software have?

a) Microsoft Windows 10

b) Microsoft Windows XP (SP3 required)

c) Microsoft Windows Vista or 7 (SP1 preferred)

d) Microsoft Windows 8 or 8.1

What version of the operating system do you have installed? (only applies to Windows Vista and 7, 8)

a) 32bit

b) 64bit

Can the computer that holds your Quality Controls software access internet thru a web browser?

(for example.: , or )

a) Yes

b) No

Is a proxy used for accessing the Internet? (if so, please prepare the details for the installation)

a) Yes

b) No

Do you have a firewall installed? (if so, please note the firewall configuration guide on the end)

a) Yes

b) No

What language does the computer that holds the Datacolor Tools database use?

a) English

b) Other: ____________________________________________________

Where is your Datacolor Tools database located? (only applies if you use Datacolor Tools)

a) On computer on the local network

b) Every computer has its own Datacolor Tools installation and database

Is the computer that holds the Datacolor Tools database always online? (only applies if you use Datacolor Tools)

a) Yes - always

b) Only during opening hours

c) Only when used.

How is the computer that holds the Datacolor Tools database use connected to the internet? (only applies if you use Datacolor Tools)

a) Via LAN

b) Via Dial-up

c) Not connected

How many computers are connected to the Datacolor Tools Database? (only applies if you use Datacolor Tools)

a) 1

b) 2-5

c) More: _____

Is the Datacolor Tools database backed up? (only applies if you use Datacolor Tools)

a) Yes

b) No

c) Don’t know

How many computers do you use for measuring samples for the natific accredited retailer?

a) 1

b) More: _____

Please inform your IT with the below information:

Brief information in connection with the natific M3K installation:

-natific M3K uses Microsoft .NET Framework 4. Please make sure this is installed before the M3K installation. For Windows XP and Windows 7 it needs to be installed separately, for Windows 8 and 8.1 and 10 it can be turned on as a Windows feature in Windows control center.

-If you use Datacolor Tools, please empty the Tools desktop. (Not the windows desktop. Please use the Std > Desktop > List current standards option in your Tools) You should store the measurements there into the database or export them into a QTX for the time of the installation.

-natific M3K needs access to the following servers: (firewall configuration guide)

and

and

and

-Please note, that in case you use Datacolor Tools on multiple machine for the CAP retailer, we need to install the CAP form to every of those computers. natific M3K should be installed only on one.

-If you use x-rite iQC on multiple machines for the CAP retailer, we will need to install the eJob template and natific M3K on each computer.

-You are obliged to enter the following additional information during the measurement:

FabricID / YarnID

Machine name

Machine port (depends on protocol type)

Sample Position (depends on protocol type)

Total length (depends on protocol type)

LOT number

Submission Type (Lab Dyeing; Approved Lab Dyeing; Production Sample Dyeing;

First Approved Bulk Lot; Production; Scale-up sample; VCS - Virtual Color Submission)

Remote Support Session

Modified on: Tue, 16 Jul, 2019 at 10:20 AM

Once the appointment has been arranged between you and the natific Support Team, further steps are needed to get

ready to the Remote Support Session. Throughout the session, we connect to the computer with TeamViewer Quick

Support. We have collected the processes below, in order to have a flawless remote session.

Please read through this summary first before download and follow the process.

If you experience any complication or you are unsure of this process, please ask your IT department.

Download the file:

TeamViewer QuickSupport download is needed on the right computer

It MUST be the machine where you have the QC software (Datacolor Tools or X-Rite iQC)

Please use this link to get the right software (click here to start download)

()

natificSupport.exe (TeamViewer QuickSupport)

()

Make sure you select 'Save as...' and save the file to the computer. Please do not select 'Run'

Please always use this client for the remote session.

Please DO NOT use your (or any other) TeamViewer installation.

Please DO NOT install a new version of TeamViewer as that can lead to compatibility issues.

Open file before the appointment:

1. Please start this process at least 5 minutes before the appointment!

2. Find the file on the computer

3. Open file on administrative mode

Right click on the mouse button to bring the menu up and select 'Run as an Administrator'

[pic]

If you are running Windows XP in a corporate environment in normal user mode,

If you are using Windows Vista or later

EXCEPTION: If you are running Windows XP with default setup, then starting it normally should be fine

4. Please send "Your ID" and "Password" that appears in the tool to us (support@)

Please do NOT confuse this ID and password with you natific account details!

[pic]

If you are unsure how to perform this action or you experience any complication, please coordinate

with an IT resource in your organization.

The Appointment

1. Our Support Person will connect to your computer to perform the necessary support tasks

2. You will be sharing the control of the computer (mouse and keyboard) with the Support Person

3. Through the session please use the chat to communicate with our IT Support Person:

Chat window located in the bottom-right of your screen

In case this is a support session where you requested installation and re-installation of natific M3K, or a client form installation please also read through this article about the prerequisites:

Click here to open Pre-requsites for M3K



Please complete:

|Mill name: | |

|Vendor name: | |

|Date of Audit: |No need to complete by customer |

|Auditor: |No need to complete by customer |

|Assessment: |No need to complete by customer |

|Retailer: |No need to complete by customer |

|1.Contact Name | |

|1.Contact email | |

|2.Contact Name | |

|2.Contact email | |

|3.Contact Name | |

|3.Contact email | |

|4.Contact Name | |

|4.Contact email | |

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