Microsoft
Directions: This document is meant to be edited by each company to suit its needs. Insert your logo in the header.Go through the entire document, adding and deleting elements to fit your needs.At the drop-down sections, choose items appropriate to your company – delete lines not needed or add lines where needed. Only include items required for the job.Fill in the physical requirements chart based on your expectations.Delete these instructions before printing.Position Title: Service TechnicianPosition Purpose and Primary ObjectivesA service technician is responsible for satisfactorily completing service calls.Assess, repair and document roofing deficiencies, or report the nature of issues if they are not roofing deficienciesCommunicate with customers in order to discern their roofing maintenance/repair/service needsIdentify and propose additional services as neededDepartment: ServiceDepartment Supervisor: Director of OperationsDirect Supervisor: Service ManagerEmployment Status: ? Status: Exempt (salaried) or ? Nonexempt (hourly) (Check one)Specific Duties, Functions, and Responsibilities of the JobWork with the service manager and other service technicians to diagnose and repair roof-related problemsBe prepared to work on any repair job assigned by the service manager.Be on time for all shifts – meaning, ready to go at the assigned time with all personal tools and PPE.Document current conditions and future needs. Ability to work safely and capably on all roof systems, listed belowAbide by all safety requirements, including PPE, fall protection and others.Demonstrate proficiency in roof system plete documentation required to log and bill jobs.Deliver excellent quality and customer satisfactionPerform work according to company standards.As a representative of the company, exhibit professional and courteous behavior when interacting with members of the public.Mentor and supervise less experienced crew Required Knowledge, Skills, and AbilitiesWork Skills – Service technicians must exhibit technical skills necessary to work in service.Roof system diagnosis and repair – Ability to diagnose and repair roof system problems safely and correctlyLanguage skills – Ability to read, analyze and interpretChoose an item.Choose an item.Choose an item.Choose an item.Oral Communication –Speak in a clear and professional mannerChoose an item.Choose an item.Written Communication – Able to read and interpret written information; write legibly and informatively in a professional manner Math – Ability to perform math calculations relevant to roofing workChoose an item.Choose an item.Choose an item.Choose an item.Choose an item.Technology – Ability to use computers, phones and other technology toolsChoose an item.Choose an item.Choose an item.Choose an item.Roof system installation – Ability to teach others roof system installation skillsSafety and security – Identify, correct and report unsafe conditions according to company and OSHA standards; use equipment and materials properly and effectivelyQuality – Knowledge to inspect and assure attention to detail and quality Choose an item.Choose an item.Choose an item.Choose an item.Productivity – Demonstrates the ability to meet and exceed productivity standards; works quickly and accuratelyCost consciousness – Understands budgeting and implications to jobsChoose an item.Choose an item.Choose an item.Data research – Collects data to the company’s benefitManagement – Ability to track and influence measureable outcomesPlans and specifications – Ability to read and understand architectural plans and specificationsRelational Interaction and Teamwork – Service technicians work in a team environment, typically with one other person.Customer service – Develop relationships with customers; manage difficult or emotional customer situations; respond to requests for service and assistance Problem solving – Able to understand complex problems and make decisions to benefit everyone as much as possibleChoose an item.Choose an item.Choose an item.Choose an item.Choose an item.Choose an item.Choose an item.Leadership, Management and Teamwork – Service technicians must be able to work well with others and within a company system.Leadership – Motivates others to performChoose an item.Choose an item.Choose an item.Management – Ability to juggle schedules, including anticipating weather and its effects; details; and outcomesChoose an item.Choose an item.Choose an item.Choose an item.Choose an item.Teamwork – Ability to work with others in order to accomplish goals Choose an item.Choose an item.Choose an item.Choose an item.Choose an item.Education and Experience Essential (The following items are essential for applicants to possess.)(X) years of roofing production experienceAbility to work 8- to 12-hour shifts, weekdays and weekendsDriver’s license English fluencyOSHA 10-hour or 30-hour cardPreferredBilingual (including English)Driver’s licenseCDLOSHA 30-hour cardSpecialized training, such as, safety, manufacturer system training, specific equipment, computer programs, etc.Necessary ToolsTool belt with nail pouchShingle hatchetChalk lineUtility know with straight and hook blades16-foot (or longer) tape measureTin snipsPry barPhysical RequirementsThese physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions. ActivityNeverIntermittentlyOccasionallyFrequentlyConstantlyActivityNeverIntermittentlyOccasionallyFrequentlyConstantlyBendingLifting (lbs.)Kneeling1-10 Twisting/turning11-20Crouching21-50Crawling51-75Walking on a level surface76-100Walking on an uneven surfaceCarrying (lbs.)Climbing stairs1-10 Climbing ladders11-20Carrying ladders21-50Reaching above51-75Using arms76-100Using wristsPushing(lbs.)Handling/fingering1-10 * Grasping11-20* Squeezing21-50VisionYesNo51-75Close76-100DistantPulling(lbs.)Color1-10 Peripheral11-20Depth21-50Endurance51-75Repetitive Foot Motion76-100StandingEnvironmentWalkingInsideSittingOutsideKeyboardingHeatTool UseColdHand toolsDustPowerNoiseDriversDriveForceful gripAutomaticMetal brakeStandardForklift ................
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