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Passport InstallationWindows 8 + Internet Explorer 10OS VersionWindows 8System Type 32bit and 64bitBrowser Name & versionInternet Explorer 10Before you begin…Make sure you have Anti Virus software installed on your computer eg McAfee, Norton 360, Microsoft Security EssentialsRemove McAfee Site Advisor software for Internet Explorer if you have it installed, it will stop Passport from working. Step 1 – check whether you have 32-bit or 64-bit Windows 8From the Windows Start screen click on DesktopDrag the mouse to the bottom right of the screen and bring the toolbar in from the right, click on SettingsClick Control PanelThe All Control Panel Items window will open, click SystemThe System window will open, look for System type which will say 32-bit or 64-bit.Step 2 - check whether you are an Administrator on the computerRight-click on the Windows Start screen, then click All apps in the bottom right of the screenClick Control PanelThe All Control Panel Items window will open, click User AccountsThe User Accounts window will open, check the blue box on the right hand side for Administrator, if you see this you have the right access, close the windowIf you see Standard, click Change your account type and select AdministratorLog off and back in again, repeat steps above and check it now says Administrator.Step 3 - Create 32-bit Internet Explorer shortcutNB: Do not user Internet Explorer 64-bit as it will not work with Passport.On the Windows 8 Start screen click on DesktopIn the desktop click on the File Explorer icon in the bottom left of the screenOn the left hand side under Computer, click on Local Disk (C:)Click Program Files or Program Files (x86), then click Internet Explorer Right-click on iexploreOn the menu that appears click Send To then Desktop (create shortcut), an Internet Explorer shortcut icon will be created on your desktopGo to your desktop, right-click on the Internet Explorer shortcut and select RenameDelete the current name for the shortcut, replace with 32bit Internet Explorer for PassportClick away from the shortcut to save the name (or press the Enter on the keyboard).Make sure you use this Internet Explorer shortcut to access Passport every time you log in.Step 4 – Remove any existing Passport software Right-click on the Windows 8 Start screen and select All Apps (bottom right of screen)Click on Control Panel then Programs and Features- Remove all versions of Java Click on each version of Java, click Uninstall/Change - Remove all versions of Juniper Click on each version of Juniper, click Uninstall/Change- Remove all versions of Citrix Click each Juniper version then click Uninstall/ChangeStep 5 - Run the Registry Cleaner On the Windows 8 Start screen click on DesktopOpen Internet Explorer, copy and paste this URL into the address bar , click the arrow at the end of the barClick on Run (at the bottom of the screen)Click Yes to the user account control prompt Click Yes to run the Citrix CleanerClick Yes to remove the Citrix folder from Program Files on your machineClick OK to exit the Registry cleanerClose all programs and Restart your machine.If Registry Cleaner is unable to remove the Citrix folder from Program files, you can do this from the C drive.Right-click on the Windows 8 Start screen and select All Apps in the bottom right of the screenClick ComputerDouble click on Local Disk CClick on Program FilesRight-click on Citrix folder and click DeleteClick Yes to delete.If this doesn’t work, you can download Citrix Receiver Clean-Up Utility from - click the Download button and save it on your computer by right-clicking on the file, then on Run as Administrator.Step 6 – Update Internet Explorer settingsOpen Internet Explorer from the shortcut on your desktopClick the Gear icon in the top left corner and then click Internet OptionsThe Internet Options window will open, select the General tab and under Browsing history click DeleteThe Delete Browsing History window will open, select Preserve Favourites website data and Temporary Internet files and website files and click DeleteYou will be returned to the Internet Options window, select the Security tab, click Trusted Sites then click Sites The Trusted sites window will open, copy and paste this url into the Add this website to the zone field, then click Add The URL will now be displayed in the Websites box, click CloseYou will be returned to the Internet Options window, stay on the Security tab and click Internet followed by Custom level…The Security Settings – Internet Zone window will open, scroll down the screen and find the following:- ActiveX Controls & Plugins - Automatic prompting for ActiveX controls, set to Enable- ActiveX Controls & Plugins - Run ActiveX controls & plug-ins, set to Enable- Downloads - Automatic prompting for file downloads (not present in some versions) or File Downloads, set to EnableWhen complete, click OKYou will be returned to the Internet Options window, go to the Privacy tab and under Pop-up Blocker click SettingsCopy and paste *..uk into the Address of website to allow field and click AddThe address will now be displayed in the Allowed sites field, click CloseYou will be returned to the Internet Options window , go to the Advanced tabUnder Settings find the Security Heading and remove the tick against Do not save encrypted pages to disk, click OKStep 7 - Download and Install JavaOpen Internet ExplorerCopy and paste into the address bar and then click Free Java DownloadClick Agree and Start Free Download, then click RunA message will be displayed, Do you want to allow the following program to make changes to this computer, click YesThe Java Setup – Welcome window will open, click InstallUntick any options which ask you if you want to install software (as in the screenshot below) then click NextA message will be displayed saying that you have successfully installed Java, click CloseClick Verify Java version page, close this page.Step 8 - Download and install Citrix Receiver for WindowsGo to Internet Explorer and copy and paste this URL into the address bar, then click Download Receiver for WindowsRead terms and conditions, tick I agree to the terms of the Citrix License Agreement, then click ContinueClick Run (bottom of screen)A message will be displayed Do you want to allow the following program to make changes to this computer, click Yes A Citrix Receiver window will open, click on InstallThe Citrix Receiver window will close once installation is completed and you should see the Black Citrix Receiver icon in the bottom right of the screen.Step 9 - Log into Passport (installs Juniper software)Go to Internet Explorer and copy and paste this URL into the address barType in your Hantsnet username, Hantsnet password, Passport PIN and token number and click Sign InNB. If this is the first time you have logged into Passport, see the information on Learn.IT ( – go to Passport > Setting up Passport)Accept/Run/Install Active X control if promptedClick Yes to install Host Checker if prompted Click on the Hantsnet Desktop icon and agree to install Juniper Citrix Services ClientOnce your Hantsnet desktop is loaded you may be prompted by a Citrix Receiver Security warning box. If you are, tick Do not ask me again for this site and then click Permit useYou have now completed the installation process. ................
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