Robert M



|Robert M. Beissner |(512) 733-9284 home |

|2302 Stratford Dr. |(512) 632-2093 cell |

|Round Rock, Texas 78664 |robert.beissner@ |

Information Systems

Qualifications

• Excellent communication skills with frequent interactive end-user and upper management contact

• HW and SW end-user support ensuring availability and productivity

• Excellent multi-tasking skills

• Diverse experience in network administration, hardware, software, management, customer service, sales, training, shipping/receiving, inventory control, and purchasing

• Fast learner, earning promotions from entry level to management

• A team player using a positive approach to all challenges

• I can do or learn to do anything

Skills

• Global remote and desk side end user support

• LAN & WAN installation & administration: WIFI, RAS and VPN connectivity. (99.9+% uptime)

• LAN security monitoring, policy enforcement through training / configuration and virus protection

• Installed and configured SquidGuard on CentOS (Redhat) server for PCI compliance

• Spam filtering, Webroot & SEP virus/firewall protection and WSUS patch/update management

• Active Directory (Multi-Site) 2003/2008, Exchange 2003/2010, Office 365 Admin

• Scripting in Python, Bash shell, DOS, VBScript, Powershell and Javascript

• Secured system backups using Veritas BackupExec, Backup Exec System Recovery & Cobian

• Operating Systems: Windows 9x, NT, 2000, XP, 7, 8, 10 and Server 2003/2008/2012, and Linux

• Applications: MS Office: Outlook, Word, Excel, Access, PowerPoint, and more

• Helpdesk ticketing system – Teamtrack & Spiceworks

• Information Systems Property and Software License Management (Certified)

• Disaster recovery policy development and testing

• Annual / Long-term budget planning

• Retail sales management and inventory control

Career Highlights

• CleanFuel USA – IT Specialist – 8/2013 – 10/2016

• Rainmaker Systems – Network Administrator / System Engineer – 11/2008 – 7/2013

• Dell - Test Technician – 1/2006 – 10/2008

• Office of Rural Community Affairs and Texas Dept of Housing – IT Operations Mgr. - 5/97 – 6/2005

• Texas Dept. of Criminal Justice - System Support Specialist III - 10/96 - 5/97

• Texas Dept. of Housing (Temp) - PC Technician - 8/96 - 10/96

Education

• Currently studying for A+ & MCSE certifications

• Certified Software Manager (CSM)

• AIX System Administration - IBM, Austin

• Graduate of Austin Community College: Computer Information Systems – 1996 (GPA 3.8)

• Graduate of Robert E Lee High School

• Dale Carnegie Sales Management Course

Expanded Job Descriptions

7/13 – 10/16 CleanFuel USA

IT Specialist

Sole responsibility for IT operations of 2 sites and 50 users. Migrated all users from POP3 email system to Office 365 hosted. Converted from Symantec Endpoint to McAfee then to Webroot. VOIP administration (8x8), cellular phone administration. Windows Server 2008, 2008R2, and 2012 using a HyperV virtual environment. Installed and configured Spiceworks for helpdesk system, HW & SW inventory. Company-wide security awareness training and testing. Quickbooks and Fishbowl administration. Developed a Disaster Recovery Plan, Data Security Audit, and a Three Year Capital Asset Plan. Shipping and Receiving, Facilities Management

11/08 – 7/13 Rainmaker Systems

Systems Engineer II

Remote (worldwide) and desk-side end-user support. Managed user account administration for 1000+ users (worldwide). Migrated 250+ end-user workstations from Windows XP to Windows 7 and from Exchange 2003 to Exchange 2010. Created numerous Powershell and VBS scripts to automate AD/Exchange administration and reporting. Developed computer imaging system using WAIK. Basic GPO administration. VOIP administration (Interactive Intelligence). Network security, antivirus and performance monitoring. Software licensing compliance. Hardware asset management. Installed and configured web filtering (SquidGuard) for PCI compliance.

01/07- 10/08 Dell (TechLink & Pacific Crossing)

RAID Test Technician

Testing RAID & SAN Storage Devices, firmware and driver updates, with various OS including Windows 2000 thru 2008 Server/Vista, VMWare ESX, Suse 9, 10 ES, Redhat ES 3, 4, & 5. Created Python and Bash scripts to automate testing of various RAID configurations 1 thru 60 using SAS/SATA & SSD drives. Gathered test results, bus traces and defects for evaluation by senior engineers.

01/06-11/06 Dell (Spherion)

Storage Test Technician

Testing Storage Devices, performed installation, configuration and testing of integration with various operating systems including Redhat Enterprise 3 & 4, Suse 9 & 10, Windows 2000 & 2003, and Netware 6.5. Created custom shell (BASH) and batch scripts to improve testing procedures. Created test cases to check previously unchecked scenarios. Gathered test results, bus traces and abnormalities for evaluation by senior engineers.

02/02-06/05 Office of Rural Community Affairs

Information Systems Manager

Installed and maintained network servers. Coordinated migration from Windows 98 / Office 98 to Windows XP / Office XP. Network security, antivirus and performance monitoring. Spam filter configuration and monitoring and email administration (Exchange and OWA). Created and maintained IT property and software license records. Developed and tested disaster recovery plans, Prepared annual legislative budget requests (LAR and BOP), developed 3 year plans for agency hardware and software upgrades. Developed standard operation procedures and security policies. Agency web page creation and maintenance including custom Perl and Java scripting, configured SSL for secure web access. RAS, and VPN administration. End-user support via helpdesk, desk side and remote administration. Hired, trained, and motivated a staff of 4.

05/97-02/02 Texas Dept. of Housing

IT Operations Manager

Installed and maintained network servers. Coordinated migration from Windows 9x to Windows 2000. Coordinated replacement of all desktops, servers and network equipment on a consistent as needed schedule. Windows and Unix network administration. MS Exchange administration, system backup and recovery using Veritas BackupExec and Legato. End-user support via helpdesk, desk side and remote administration. Hired, trained, and motivated a staff of 6. Transferred to newly formed agency, Office of Rural Community Affairs

10/96-05/97 Texas Dept. of Criminal Justice

System Support Specialist III

Network and end-user support of Netware servers and Windows workstations. System backup and recovery. Mainframe and network connectivity troubleshooting, backup and recovery, data transfer.

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