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PERSON SPECIFICATION

|Post: |Administrator |

|Department: |Hospice at Home, Cambridge |

| |Essential Criteria |Desirable Criteria |

|Education/ |RSA II, ECDL | |

|Qualifications |or | |

| |Equivalent standard for typing/computer skills | |

| |Good standard of general education | |

|Experience |Experience of working in a similar role |Previous experience of working with people in a healthcare setting |

| |Experience of dealing with confidential and sensitive|Some medical knowledge would be an advantage |

| |data and appropriate maintenance and storage of |Systm1 experience |

| |records |Formal typing/word qualification or equivalent experience |

| |Data base inputting |Experience of working autonomously |

| |Experience of organising meetings and diary |Proof-reading/ comms experience |

| |management |Secretarial/ PA experience |

|Skills/Ability/ |Ability to prioritise workload and manage own time |Strong Excel skills |

|Knowledge |Ability to recognise problems and work with others to| |

| |solve them | |

| |Competent in accurate and professional minute taking | |

| |Planning and organisational skills, including | |

| |secretarial procedures | |

| |Effective communication skills both orally and | |

| |written | |

| |Ability to work effectively with colleagues from | |

| |other disciplines | |

| |Competency in Windows based software including Word, | |

| |Excel, PowerPoint and Outlook | |

| |Organised approach with attention to detail | |

| |Ability to maintain high levels of confidentiality | |

| |Maintain a professional, flexible approach towards | |

| |the workload and contacts | |

| |Dealing sensitively and empathetically with patients | |

| |and families at all times | |

|Qualities/ | Adaptable and approachable | |

|Attributes |Confidence to liaise with patients and professionals | |

| |at all levels | |

| |Patience, tact and diplomacy | |

|Other |DBS check | |

|Requirements |Able to work across 7 days per week | |

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