WELCOME TO XFINITY

[Pages:24]WELCOME TO XFINITY?

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Thank you for Choosing XFINITY.?

What does it mean when you have XFINITY?? It's TV, Internet, phone and home security and control, all working together and constantly improving to give you instant entertainment and connection -- anywhere, anytime, on any screen. It's having your favorite TV shows and movies with you wherever you go. It's news, sports, funny videos -- anything you can think of, as fast as you can think of it. It's connecting with friends and family in new, more personal, ways. With XFINITY, you have the ultimate entertainment experience at your fingertips.

Chances are you're exploring things already, but we'd love to show you around your new services to help point you in the right direction. Take a look at the Quick Start Guide for easy, how-to instructions. And the Take Your Service to the Next Level section is filled with information on apps and extras that heighten your XFINITY experience even further. We know you'll love being a part of XFINITY -- and we guarantee it. For a complete online resource visit welcome.

To stay plugged into the latest, Like us on xfinity.

Services and features vary based upon service level. MPK_X1_1013.indd 2

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The Comcast Customer GuaranteeTM

1. We will give you a 30-day, money-back guarantee on our video, voice or high-speed services. If you're not satisfied with these services and wish to cancel for any reason, you can do so in the first 30 days and get your money back. Simply return all equipment in good working order and we'll refund the monthly recurring fee for your first 30 days of service and any charges you paid for standard installation.

2. We will always be on time within your 2 hour appointment window or we'll credit you $20 or give you a free premium channel for three months. As a courtesy, we will call you before we arrive at your home. And if we fail to arrive for a scheduled visit during the appointment window, we will credit you $20 or give you a free premium channel for three months.*

3. We will resolve routine issues in one visit or we'll credit you $20 or give you a free premium channel for three months. After the first visit to your home, if we do not satisfactorily complete installation or can't resolve a routine issue, we will credit you $20 or give you a free premium channel for three months. Additionally, we won't charge you for a service visit that results from a Comcast equipment or network problem.*

4. We will treat you and your home with courtesy and respect. Our technicians will display their Comcast identification clearly when they arrive at your home. They will be trained and equipped to complete the job on the first visit. Our Customer Account Executives (CAEs) will be courteous and knowledgeable when you contact us.

5. We're here for you, 24 hours a day, 7 days a week to answer questions at your convenience. You can contact us regarding any service-related issue by calling 1-800-XFINITY or in any of the following ways: online via Ask Comcast; Live Chat online with a Comcast technician; Online Community Forum; send us an email and receive a response within 24 hours.

6. We will offer easy-to-understand packages and provide you with a clear bill. Our packages are designed to be straightforward. A call or visit to our website makes it easy to find a package that's right for you. We aim for the same clarity with our bills. You can view your monthly statement and service details anytime by visiting .

7. We will continually offer the best and most video choices. We're working hard to bring more choices to our customers instantaneously by using the full power of our advanced network and decades of television experience. We will use XFINITY On DemandTM to bring you dramatically more content choices, including more movies, more sports, more kids programs, more network TV shows and more HD than anyone else.

*$25 credit provided in Comcast systems in Illinois.

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CONTENTS

Quick Start Guide

5-11 XFINIT Y? TV 11 Troubleshooting

12-13 XFINITY? Internet 14-17 XFINITY? Voice

Take Your Service to the Next Level

18-19 XFINITY Apps 20 XFINITY On DemandTM 21 Premium Channels, StreampixTM 22 XFINITY? Home, XFINITYTM Signature Support

23-24 Self-Service

HELP & SUPPORT

? Get details on XFINITY TV, XFINITY Internet and XFINITY Voice.

? View your local channel lineup.

? Learn how DVR (digital video recorder) works.

? Get info on Constant GuardTM (online security and protection features).

? Manage your voicemail and email.

? Sign up for Ecobill?.

NEED HELP? help

CHAT WITH US chat

CALL US 1-800-XFINITY

LEARN MORE ABOUT X1 x1

MANAGE X1 SETTINGS & HELP welcome.x1

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XFINITY? TV

Remote Control

TV Power: Turns on or off your TV.

All Power: Turns on or off your TV and set-top box.

Exit/Stop: Returns you to the last channel you were watching or stops the On Demand or DVR program.

Rec: Press to record any program with one touch.

XFINITY Menu: Access the Main Menu: Guide, Saved, XFINITY On Demand,TM Apps, Search and Settings.

Page Up/Page Down: Moves you one page up or down in lists, and also jumps you 5 minutes forward or backward when watching a program.

Guide: Displays TV Listings in multiple guide views.

OK: Selects a highlighted item.

Info: Displays detailed program information.

Last: History of previous channels or programs, or previous menu viewed.

: Provides shortcuts for sort, filter, search and more.

Setup: Programs your remote to control your TV.

Services and features vary based on service level. An additional monthly fee applies to DVR service. Your remote control may vary slightly from the one pictured here, but the basic functions should remain the same. Some features may not be available in all areas. For a complete list of Comcast remotes go to remotes for more details.

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On-Screen Guide

XFINITY TV on the X1 PlatformTM is a more personalized TV experience that makes it easier to manage, access and share the entertainment you love.

MAIN MENU

Need to see what's on TV? Do you want to get to your DVR recordings?

Each press of the

button on your X1 remote control will cycle you

through the Main Menu.

? Guide: Shows you every program on every channel airing within the next two weeks.

? Saved: View and modify your DVR recordings and favorite programs, people, channels and sports teams.

? XFINITY On DemandTM: Enjoy the best selection of current TV shows and hit movies, available on any screen, all included with your XFINITY subscription.

? Apps: Check local weather and traffic, get the latest sports scores, listen to tunes on Pandora? or share with friends on Twitter? and Facebook?.

? Search: With X1, just one simple search let's you see what's on live TV, XFINITY On Demand and your DVR.

? Settings: Adjust device settings like audio and picture resolution and set Parental Controls. You can also find helpful tutorials on commonly used functions and features.

Want to know more about your X1 Platform features? Visit x1.

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XFINITY On DemandTM

XFINITY TV 7

HOW TO ENJOY XFINITY ON DEMANDTM There are two ways to do it.

1. Press

on your X1 remote control and use the arrows to highlight

On Demand, or go to Channel 1 to browse through the library of

programs.

? XFINITY gives you the latest episodes from all the major networks. Catch up and keep up with your favorites.

? Ninety percent of XFINITY On DemandTM choices are free.

? Watch the latest movies 28 days before they arrive at Netflix? or Redbox?.

? New movies are released on XFINITY On Demand on Tuesdays.

? Movies and shows move where you do with AnyRoom? On Demand. Start a movie on the couch, finish it on your pillow.

XFINITY ON DEMANDTM: ANYTIME. ANY SCREEN. Watch anytime on TV, on your laptop at tv or on your tablet or smartphone with the XFINITYTM TV Player app.

2. Visit tv to get XFINITY On Demand movies and shows anytime, anywhere.

? If you subscribe to HBO?, STARZ? or SHOWTIME? these shows are On Demand as well.

? Receive alerts when your favorite movies become available.

XFINITY On DemandTM programming requires subscription to TV service package with XFINITY On Demand programming. XFINITY On Demand selections subject to charge indicated at time of purchase.

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DVR Controls

Watch what you want, when you want, and never miss your favorite programs.

DVR SERVICE Schedule your DVR to record a favorite series automatically or record a great movie or event, then watch it when you want.

1. From the Guide, highlight a show, press

on your X1 remote to

launch the Info panel. Or while you're watching a show, press on

your remote to start recording immediately.

2. Press

until you get to Saved from the Main Menu and select

RECORDINGS to see the list of your recorded shows.

3. Select a program to play.

DID YOU KNOW? ? You can record a series by highlighting RECORD from the program's

Info panel and pressing on your remote. Then, choose RECORD SERIES and press the button.

? Record up to four shows at once and watch a fifth at the same time.

? Watch your recordings on any TV in the house with AnyRoom? DVR service. You can even start watching in one room and finish in another.

? Create a recurring recording based on a certain person or sports team.

? Change your recording preferences at any time.

? You can schedule and manage DVR recordings online or via the XFINITY apps on your tablet or smartphone. Check the TV Listings, then set your DVR to record your choices, including currently airing programs.

? You can use -listings to schedule recordings.

? You can use xfinitytv.mytv/dvr to manage or delete recordings.

Want more details? Visit x1.

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