Informa



IT Business Systems/Operations AnalystPharma Insight ProductsInforma’s Pharma and Healthcare business consists of leading products – such as The Pink Sheet, Scrip Intelligence Citeline, Datamonitor Healthcare, Biomedtracker, and Medtrack, -- that came through acquisitions and have been run independently. We have recently integrated them under one management team and P&L, and are making major new investments in them. Informa BI is investing $50+MM in its businesses over three years, and the Pharma and Healthcare business is getting a significant portion of that investment.A key part of our transformation is in making sure that the products that we build and offer meet the market needs. No competitor has the breadth of content, expertise and respected brands we have in our pharma market segments, and we will leverage our business analysis function to align our current products and to develop new solutions in areas where we are well positioned to solve pervasive unmet market needs. We need experienced IT/Operations analysts to work on the Pharma Insight publications, including Scrip Intelligence, The Pink Sheet, The Gray Sheet, IN VIVO and others, as we prioritize significant investments we are making in these products. Description of the Role: Reporting into the Technology Operations Manager for Pharma Insight Products, the IT Business Systems/Operations Analyst will help the business meet its objectives and goals. He or she will understand how work is being conducted, and through analysis, determine solutions to the issues. The solution could include business process or rule changes, technology changes, or a combination of both. You will provide front line Technical support for Editorial staff for a large digital publishing company?and have advanced Excel skills to support ad-hoc reporting requests that support sales staff.The IT Business Systems/Operations Analyst will primarily support our editorial content management system (Sitecore) and integrated systems (Salesforce, ExactTarget, Multimedia tools) as well as provide analytics usage data to our commercial teams and customers. In addition, he or she will be involved in User Acceptance/Core Functionality Testing of our various platforms as a part of our development, maintenance and support cycles.The ideal candidate will have:Working knowledge of MS-Office, specifically Excel/Access and developing macros for reporting requestsExperience in electronic publishing support a plus; ideally with prior experience managing product development and/or content teams using with web-based content delivery systems.Experience working with Analytic data and providing reportingExperience with XML for our automated Newsfeeds.Experience with HTML.Understanding of Data Structures (relational data models), Analytics, Optimizely, Chartbeat, and additional multimedia tools (Data Visualization Tools/Soundcloud/Youtube) that support the editorial staff.Exceptional written and oral communication skills, with the ability to adjust communication style when interacting with internal and external customers, team members, peers and managementStrong analytical skills, balancing technical and commercial perspectives to assist in creating business cases and following through to creation of growing profitable, market-leading productsThe ability to understand the business needs of customers and apply them when proposing information or solutions to those needsThe attention to detail and ability to define priorities and acceptance criteriaFamiliarity with various software development methodologies and knowledge of the Software Development Lifecycle (SDLC)Experience using various modelling tools, techniques and notations including Use Cases, Activity Diagrams, Business Process Modelling Notation, and Workflows.Flexible Schedule. ?May require off hours support as required.Job Responsibilities:Provide tier 1 level support to our worldwide editorial team for our content management system and the systems that connect with it.Support testing and QA processes; ensure coverage and completeness of test cases and alignment with customer requirements and specifications.Write and review unambiguous technical specifications to a testable level; verify with use cases and user scenariosModel processes using various notation (Use Cases, Activity Diagrams, Business Process Modelling Notation, Workflows, Swimlanes)Review and analyze business processes, rules and procedures, recommend improvements and establish new ones as needed.Work with the technical and development teams to establish operational standards and best practices.Develop training programs and materials; create and maintain guides and document repositories.Maintain appropriate knowledge on various business units and develop professional relationships with internal staff, vendors, and clients.To apply for this opportunity, please send your resume and a cover letter and salary expectations to birecruitment@, quoting reference DM/ITAbout Informa:Informa is one of the world’s leading knowledge providers. The Business Intelligence division includes units in the following industry verticals: Finance; Pharma & Healthcare; Telecom, Media & Technology; Maritime & Law; and Agra. ?Our passion for people extends from our employees to the global community. As a people company, we invest in philanthropic causes, whether it be cancer research or disaster relief. ?In the office, we encourage a fun and productive atmosphereInforma is committed to equal employment opportunity for all employees and applicants for employment without regard to age, color, creed, disability status, gender, national origin, race, religion, sexual orientation or veteran status, or any other legally protected status. ................
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