EXAMINATION 1, Version A

b) Passing the buck. c) Brainstorming. d) Employee empowerment. e) Employee involvement. 18. Studying business practices of companies considered “best in class” is called. a) Pairwise comparison. b) Benchmarking. c) Competition. d) Dreamscaping. e) Discouraging. 19. A process chart is a. a) graph that shows how the population was evaluated ................
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