PIHP - Michigan

Part 1: 30 minutes. Welcome Opening remarks. Housekeeping. Plan for the day. Review key terms (in handout) Background (Slides 2 & 3) Preamble: Welcome to Mental Health. Functions of Customer Services: The Scope of Your Work. Part 2: 45 minutes. Standards 1-13. Part 3: 60 minutes. Standard 14 a – m Part 4: 60 minutes. Handbook Part 5: 30 minutes ................
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