Qualys Gateway Service User Guide

Qualys Gateway Service

User Guide Version 3.4.0

October 31, 2023

Copyright 2022-23 by Qualys, Inc. All Rights Reserved.

Qualys and the Qualys logo are registered trademarks of Qualys, Inc. All other trademarks are the property of their respective owners.

Qualys, Inc. 919 E Hillsdale Blvd 4th Floor Foster City, CA 94404 1 (650) 801 6100

Table of Contents

About this Guide ............................................................................................... 5

About Qualys ........................................................................................................................... 5 Qualys Support ........................................................................................................................ 5

Overview ............................................................................................................. 6

Virtualization Server Requirements and Virtual Machine File Formats .......................... 7 Virtual Machine Configuration ........................................................................................ 7 Network Configuration ..................................................................................................... 8

Qualys Gateway Service User Interface Module ..................................... 10

Qualys Virtual Appliance Configuration ............................................................................. 11 Qualys Gateway Service Module User Interface ................................................................ 12

Create a New Appliance ................................................................................................. 13 View List of Appliances and their Status ..................................................................... 14 Download Image of the Virtual Appliance ................................................................... 15

Download Qualys Signed Certificate ...................................................................... 15 After Successful Setup and Registration, the Appliance has Active Status ....... 16 Identifying the Appliance Certificate ..................................................................... 17 View Details, Stats, and Logs of an Active Appliance .......................................... 18 Upload Certificates ................................................................................................................ 19 Assign Certificates .......................................................................................................... 23 Things to Remember: ..................................................................................................... 23 Downloading Cache Certificates to Configure on the Agents .................................... 24 Changing the Proxy Port ................................................................................................. 25 Understanding Cache Mode and Patch Mode .............................................................. 26 QGS Appliance Cache and Patch Mode Configuration ...................................................... 27 Cloud Agent Configuration ................................................................................................... 29 Cloud Agent Cache Mode and Patch Mode Configuration ......................................... 30 Virtual Appliance Local Configuration ............................................................................... 31 Local Configuration Menu Structure ...................................................................... 31 Configuration Screens ........................................................................................................... 32 QGS virtual appliance starting up ................................................................................. 32 Main Configuration Menu .............................................................................................. 32 Network Configuration ................................................................................................... 33 First ethernet interface ............................................................................................ 33 DHCP .......................................................................................................................... 33 Static IP ...................................................................................................................... 34 DNS Servers ............................................................................................................... 35 Proxy Servers ............................................................................................................. 35 NTP Servers ............................................................................................................... 36 Info .................................................................................................................................... 37

Registration ...................................................................................................................... 38 Personalization Code ................................................................................................ 38 Registration-in-progress .......................................................................................... 39 Successful Registration ............................................................................................ 39

Diagnostics ....................................................................................................................... 40 Containers ................................................................................................................. 40 Images ........................................................................................................................ 41 Units ........................................................................................................................... 41 Logs ............................................................................................................................ 42 Proxy ........................................................................................................................... 42 Stats ............................................................................................................................ 42 Diagnostics Mode ...................................................................................................... 43 Generate Upstream PCAP File ................................................................................44

Commands ....................................................................................................................... 44 Ping ............................................................................................................................. 45 Reset appliance ......................................................................................................... 46 Reset network interface ........................................................................................... 46

Appendix - Things to Remember................................................................47

Frequently Asked Questions ........................................................................................48

About this Guide About Qualys

About this Guide

About Qualys

Qualys, Inc. (NASDAQ: QLYS) is a pioneer and leading provider of cloud-based security and compliance solutions. The Qualys Cloud Platform and its integrated apps help businesses simplify security operations and lower the cost of compliance by delivering critical security intelligence on demand and automating the full spectrum of auditing, compliance and protection for IT systems and web applications. Founded in 1999, Qualys has established strategic partnerships with leading managed service providers and consulting organizations including Accenture, BT, Cognizant Technology Solutions, Deutsche Telekom, Fujitsu, HCL, HP Enterprise, IBM, Infosys, NTT, Optiv, SecureWorks, Tata Communications, Verizon and Wipro. The company is also founding member of the Cloud Security Alliance (CSA). For more information, please visit

Qualys Support

Qualys is committed to providing you with the most thorough support. Through online documentation, telephone help, and direct email support, Qualys ensures that your questions will be answered in the fastest time possible. We support you 7 days a week, 24 hours a day. Access online support information at support/.

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