Oracle Banking Digital Experience

Oracle Banking Digital

Experience

Corporate Customer Services User Manual

Release 19.2.0.0.0

Part No. F25153-01

December 2019

Corporate Customer Services User Manual

December 2019

Oracle Financial Services Software Limited

Oracle Park

Off Western Express Highway

Goregaon (East)

Mumbai, Maharashtra 400 063

India

Worldwide Inquiries:

Phone: +91 22 6718 3000

Fax:+91 22 6718 3001

financialservices/

Copyright ? 2018, Oracle and/or its affiliates. All rights reserved.

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owners.

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User Manual Oracle Banking Digital Experience Corporate Customer Services

ii

Table of Contents

1.

Preface ................................................................................................................................................. 6

1.1

Intended Audience ........................................................................................................................ 6

1.2

Documentation Accessibility ......................................................................................................... 6

1.3

Access to Oracle Support ............................................................................................................. 6

1.4

Structure ........................................................................................................................................ 6

1.5

Related Information Sources......................................................................................................... 6

2.

Transaction Host Integration Matrix ................................................................................................. 7

3.

Customer Services ............................................................................................................................. 9

4.

Portal Page ........................................................................................................................................ 10

5.

Log-In & Log-Out .............................................................................................................................. 15

5.1

Log-in to the application .............................................................................................................. 15

5.2

Log-out of the application ............................................................................................................ 16

6.

First Time Login ................................................................................................................................ 17

7.

Dashboards ....................................................................................................................................... 26

7.1

Viewer Dashboard ....................................................................................................................... 26

7.1.2

Conventional/Islamic Accounts ........................................................................................... 37

7.2

Maker Dashboard ........................................................................................................................ 38

7.3

Approver Dashboard ................................................................................................................... 48

7.3.1

Pending for Approvals ......................................................................................................... 60

8.

Forgot Password .............................................................................................................................. 63

9.

Forgot Username .............................................................................................................................. 66

10.

FATCA & CRS Form ...................................................................................................................... 68

10.1

FATCA and CRS Self - Certification Form for Entities ................................................................ 69

10.1.1

Identification of the Entity .................................................................................................... 69

10.1.2

Tax Residency..................................................................................................................... 72

10.1.3

Entity Certification ............................................................................................................... 75

10.1.4

Declaration .......................................................................................................................... 81

10.1.5

Review ................................................................................................................................. 82

10.1.6

Confirm ................................................................................................................................ 84

11.

Live Chat ........................................................................................................................................ 85

12.

My Preference ................................................................................................................................ 88

12.1

Profile .......................................................................................................................................... 88

User Manual Oracle Banking Digital Experience Corporate Customer Services

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12.2

Primary Account Number ............................................................................................................ 90

12.3

Alerts/Notifications ...................................................................................................................... 92

12.4

Third Party Consents .................................................................................................................. 95

12.5

Security and Login ...................................................................................................................... 98

12.5.1

Set Security Questions ........................................................................................................ 98

12.5.2

SMS and Missed Call Banking .......................................................................................... 102

12.6

Themes ..................................................................................................................................... 104

12.6.2

12.7

Switch to Default Theme ................................................................................................... 105

Settings ..................................................................................................................................... 106

13.

Change Password ....................................................................................................................... 109

14.

Limits ............................................................................................................................................ 111

15.

Session Summary ....................................................................................................................... 121

16.

Personalize Dashboard .............................................................................................................. 123

16.1

Personalize Dashboard ............................................................................................................. 123

16.2

Revert to default dashboard ...................................................................................................... 126

17.

Security Question Authentication ............................................................................................. 129

17.1

18.

One Time Password Authentication .......................................................................................... 130

E-Receipts .................................................................................................................................... 132

18.1

19.

Example for e-receipt generation .............................................................................................. 132

Mailbox ......................................................................................................................................... 136

19.1

Mails .......................................................................................................................................... 136

19.1.2

Compose Mail ................................................................................................................... 138

19.1.3

Mailbox ¨C Inbox ................................................................................................................. 139

19.1.4

Mailbox ¨C Sent................................................................................................................... 141

19.1.5

Mailbox ¨C Sent Mails ¨C Details .......................................................................................... 143

19.1.6

Mailbox ¨C Deleted Mail ...................................................................................................... 144

19.2

Alerts ......................................................................................................................................... 146

19.3

Notifications ............................................................................................................................... 147

20.

Calculators ................................................................................................................................... 151

20.1

Loans Calculator ....................................................................................................................... 151

20.2

Eligibility Calculator ................................................................................................................... 152

20.3

Term Deposits Calculator .......................................................................................................... 154

20.4

Foreign Exchange Calculator .................................................................................................... 155

21.

ATM / Branch Locator ................................................................................................................. 157

User Manual Oracle Banking Digital Experience Corporate Customer Services

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22.

Feedback Capture ....................................................................................................................... 161

23.

My Reports ................................................................................................................................... 164

23.1

My Reports - Adhoc .................................................................................................................. 164

23.2

My Reports - Scheduled ............................................................................................................ 166

24.

Report Generation ....................................................................................................................... 168

24.1

Adhoc Reports........................................................................................................................... 169

24.2

Scheduled Reports .................................................................................................................... 170

24.2.1

View Scheduled Reports ................................................................................................... 171

24.2.2

Edit Scheduled Reports .................................................................................................... 174

24.2.3

Delete Scheduled Reports ................................................................................................ 175

24.3

Daily Balance Position Report................................................................................................... 177

24.3.1

Daily Balance Position Report ........................................................................................... 177

24.3.2

Daily Balance Position Report ¨C Schedule Reports .......................................................... 180

24.4

Party wise Payee Maintenance Report ..................................................................................... 183

24.4.1

Party wise Payee Maintenance - Adhoc Report ............................................................... 183

24.4.2

Party wise Payee Maintenance ¨C Schedule Reports ........................................................ 186

24.5

Party wise Pending Approvals list Report ................................................................................. 189

24.5.1

Party wise Pending Approvals list - Adhoc Report............................................................ 189

24.5.2

Party wise Pending Approvals List - Schedule Reports .................................................... 194

24.6

Transaction Summary Report ................................................................................................... 197

24.6.1

Transaction Summary Report ........................................................................................... 197

24.6.2

Transaction Summary - Schedule Reports ....................................................................... 200

User Manual Oracle Banking Digital Experience Corporate Customer Services

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