Oracle Banking Digital Experience

Oracle Banking Digital

Experience

Retail Customer Services User Manual

Release 18.3.0.0.0

Part No. F12056-01

December 2018

Retail Customer Services User Manual

December 2018

Oracle Financial Services Software Limited

Oracle Park

Off Western Express Highway

Goregaon (East)

Mumbai, Maharashtra 400 063

India

Worldwide Inquiries:

Phone: +91 22 6718 3000

Fax:+91 22 6718 3001

financialservices/

Copyright ? 2018, Oracle and/or its affiliates. All rights reserved.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective

owners.

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed

on the hardware, and/or documentation, delivered to U.S. Government end users are ¡°commercial computer software¡± pursuant to

the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure,

modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the

hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other

rights are granted to the U.S. Government.

This software or hardware is developed for general use in a variety of information management applications. It is not developed or

intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use

this software or hardware in dangerous applications, then you shall be responsible to take all appropriate failsafe, backup,

redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages

caused by use of this software or hardware in dangerous applications.

This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and

are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not

use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish or display any part, in any

form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for

interoperability, is prohibited.

The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors,

please report them to us in writing.

This software or hardware and documentation may provide access to or information on content, products and services from third

parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to

third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or

damages incurred due to your access to or use of third-party content, products, or services.

User Manual Oracle Banking Digital Experience Retail Customer Services

ii

Table of Contents

1.

Preface ................................................................................................................................................. 6

1.1

Intended Audience ........................................................................................................................ 6

1.2

Documentation Accessibility ......................................................................................................... 6

1.3

Access to Oracle Support ............................................................................................................. 6

1.4

Structure ........................................................................................................................................ 6

1.5

Related Information Sources......................................................................................................... 6

2.

Transaction Host Matrix..................................................................................................................... 7

3.

Portal Page ........................................................................................................................................ 10

4.

Channel On-boarding ....................................................................................................................... 14

4.1

5.

Self-Register................................................................................................................................ 14

Log-In & Log-Out of Oracle Banking Digital Experience .............................................................. 20

5.1

Log-in to the application .............................................................................................................. 20

5.2

Log-out of the application ............................................................................................................ 23

6.

Calculators ........................................................................................................................................ 24

6.1

Loans Calculator ......................................................................................................................... 25

6.2

Eligibility Calculator ..................................................................................................................... 26

6.3

Term Deposits Calculator ............................................................................................................ 28

6.4

Foreign Exchange Calculator ...................................................................................................... 30

6.5

Goal Calculator............................................................................................................................ 32

7.

First Time Login ................................................................................................................................ 36

8.

Dashboard ......................................................................................................................................... 47

8.1

Retail Dashboard ........................................................................................................................ 47

8.2

Conventional/Islamic Accounts ................................................................................................... 54

9.

Forgot Password .............................................................................................................................. 55

10.

Forgot Username .......................................................................................................................... 58

11.

Live Chat ........................................................................................................................................ 60

12.

FATCA & CRS Form ...................................................................................................................... 63

12.1

FATCA & CRS Self - Certification Form for Individuals .............................................................. 64

12.1.2

Customer Identification ....................................................................................................... 64

12.1.3

Additional KYC Information ................................................................................................. 68

12.1.4

Tax Residency Information ................................................................................................. 70

12.1.5

Declaration .......................................................................................................................... 75

12.1.6

Review ................................................................................................................................. 76

User Manual Oracle Banking Digital Experience Retail Customer Services

iii

12.1.7

12.2

Confirm ................................................................................................................................ 77

FATCA and CRS Self - Certification Form for Entities ................................................................ 78

12.2.2

Identification of the Entity .................................................................................................... 78

12.2.3

Tax Residency..................................................................................................................... 81

12.2.4

Entity Certification ............................................................................................................... 84

12.2.5

Declaration .......................................................................................................................... 90

12.2.6

Review ................................................................................................................................. 93

12.2.7

Confirm ................................................................................................................................ 94

13.

Apply Online For A New Account ................................................................................................ 95

13.1

Track Your Application ................................................................................................................ 97

14.

Interest Certificates ....................................................................................................................... 98

15.

Balance certificates .................................................................................................................... 102

16.

TDS ............................................................................................................................................... 105

17.

Service Request .......................................................................................................................... 107

17.1

Raise New Request .................................................................................................................. 107

17.1.1

Raise New Request - Summary ........................................................................................ 107

17.1.2

Schedule an Appointment for Branch Visit ....................................................................... 109

17.1.3

Service Request Form ...................................................................................................... 111

17.2

Track Request ........................................................................................................................... 112

17.2.1

Track Request - Search .................................................................................................... 113

17.2.2

Service Request Details - Request Status ........................................................................ 114

18.

My Preference .............................................................................................................................. 118

18.1

Profile ........................................................................................................................................ 118

18.1.2

Profile - Edit ....................................................................................................................... 120

18.2

Primary Account Number .......................................................................................................... 122

18.3

Alerts Subscription .................................................................................................................... 124

18.4

Third Party Consents ................................................................................................................ 127

18.5

Security and Login .................................................................................................................... 132

18.5.1

Set Security Questions ...................................................................................................... 132

18.5.2

SMS and Missed Call Banking .......................................................................................... 137

18.6

Settings ..................................................................................................................................... 139

19.

Security Question Authentication ............................................................................................. 143

20.

Change Password ....................................................................................................................... 145

21.

Limits ............................................................................................................................................ 147

21.1

Limits ¨C View ............................................................................................................................. 147

21.2

Daily and Monthly Limits - Edit .................................................................................................. 152

User Manual Oracle Banking Digital Experience Retail Customer Services

iv

22.

Session Summary ....................................................................................................................... 155

23.

Mailbox ......................................................................................................................................... 158

23.1

Mails .......................................................................................................................................... 158

23.1.2

Compose Mail ................................................................................................................... 160

23.1.3

Inbox .................................................................................................................................. 161

23.1.4

Sent Mail ........................................................................................................................... 165

23.1.5

Sent Mails ¨C Details........................................................................................................... 167

23.1.6

Deleted Mail ...................................................................................................................... 168

23.2

Alerts ......................................................................................................................................... 170

23.3

Notifications ............................................................................................................................... 173

24.

Feedback Capture ....................................................................................................................... 176

25.

ATM / Branch Locator ................................................................................................................. 179

26.

Nominations................................................................................................................................. 183

26.1

Add Nominee............................................................................................................................. 185

26.1.1

Add Nominee ¨C Add New .................................................................................................. 185

26.1.2

Add Nominee - Replicate Existing Nominee ..................................................................... 188

26.2

View Nominee ........................................................................................................................... 189

26.3

Edit Nominee ............................................................................................................................. 191

26.4

Delete Nominee ........................................................................................................................ 194

27.

One Time Password .................................................................................................................... 196

User Manual Oracle Banking Digital Experience Retail Customer Services

v

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download