Oracle Banking Digital Experience

Oracle Banking Digital Experience

Retail Customer Services User Manual Release 18.3.0.0.0

Part No. F12056-01

December 2018

Retail Customer Services User Manual December 2018

Oracle Financial Services Software Limited Oracle Park Off Western Express Highway Goregaon (East) Mumbai, Maharashtra 400 063 India Worldwide Inquiries: Phone: +91 22 6718 3000 Fax:+91 22 6718 3001 financialservices/

Copyright ? 2018, Oracle and/or its affiliates. All rights reserved.

Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

U.S. GOVERNMENT END USERS: Oracle programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, delivered to U.S. Government end users are "commercial computer software" pursuant to the applicable Federal Acquisition Regulation and agency-specific supplemental regulations. As such, use, duplication, disclosure, modification, and adaptation of the programs, including any operating system, integrated software, any programs installed on the hardware, and/or documentation, shall be subject to license terms and license restrictions applicable to the programs. No other rights are granted to the U.S. Government.

This software or hardware is developed for general use in a variety of information management applications. It is not developed or intended for use in any inherently dangerous applications, including applications that may create a risk of personal injury. If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate failsafe, backup, redundancy, and other measures to ensure its safe use. Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.

This software and related documentation are provided under a license agreement containing restrictions on use and disclosure and are protected by intellectual property laws. Except as expressly permitted in your license agreement or allowed by law, you may not use, copy, reproduce, translate, broadcast, modify, license, transmit, distribute, exhibit, perform, publish or display any part, in any form, or by any means. Reverse engineering, disassembly, or decompilation of this software, unless required by law for interoperability, is prohibited. The information contained herein is subject to change without notice and is not warranted to be error-free. If you find any errors, please report them to us in writing.

This software or hardware and documentation may provide access to or information on content, products and services from third parties. Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services. Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services.

User Manual Oracle Banking Digital Experience Retail Customer Services

ii

Table of Contents

1. Preface................................................................................................................................................. 6 1.1 Intended Audience ........................................................................................................................ 6 1.2 Documentation Accessibility ......................................................................................................... 6 1.3 Access to Oracle Support ............................................................................................................. 6 1.4 Structure ........................................................................................................................................ 6 1.5 Related Information Sources......................................................................................................... 6

2. Transaction Host Matrix..................................................................................................................... 7 3. Portal Page ........................................................................................................................................ 10 4. Channel On-boarding ....................................................................................................................... 14

4.1 Self-Register................................................................................................................................ 14 5. Log-In & Log-Out of Oracle Banking Digital Experience.............................................................. 20

5.1 Log-in to the application .............................................................................................................. 20 5.2 Log-out of the application ............................................................................................................ 23 6. Calculators ........................................................................................................................................ 24 6.1 Loans Calculator ......................................................................................................................... 25 6.2 Eligibility Calculator ..................................................................................................................... 26 6.3 Term Deposits Calculator............................................................................................................ 28 6.4 Foreign Exchange Calculator...................................................................................................... 30 6.5 Goal Calculator............................................................................................................................ 32 7. First Time Login................................................................................................................................ 36 8. Dashboard ......................................................................................................................................... 47 8.1 Retail Dashboard ........................................................................................................................ 47 8.2 Conventional/Islamic Accounts ................................................................................................... 54 9. Forgot Password .............................................................................................................................. 55 10. Forgot Username .......................................................................................................................... 58 11. Live Chat ........................................................................................................................................ 60 12. FATCA & CRS Form ...................................................................................................................... 63 12.1 FATCA & CRS Self - Certification Form for Individuals .............................................................. 64

12.1.2 Customer Identification ....................................................................................................... 64 12.1.3 Additional KYC Information ................................................................................................. 68 12.1.4 Tax Residency Information ................................................................................................. 70 12.1.5 Declaration .......................................................................................................................... 75 12.1.6 Review................................................................................................................................. 76

User Manual Oracle Banking Digital Experience Retail Customer Services

iii

12.1.7 Confirm ................................................................................................................................ 77 12.2 FATCA and CRS Self - Certification Form for Entities................................................................ 78

12.2.2 Identification of the Entity .................................................................................................... 78 12.2.3 Tax Residency..................................................................................................................... 81 12.2.4 Entity Certification ............................................................................................................... 84 12.2.5 Declaration .......................................................................................................................... 90 12.2.6 Review................................................................................................................................. 93 12.2.7 Confirm ................................................................................................................................ 94 13. Apply Online For A New Account................................................................................................ 95 13.1 Track Your Application ................................................................................................................ 97 14. Interest Certificates....................................................................................................................... 98 15. Balance certificates .................................................................................................................... 102 16. TDS ............................................................................................................................................... 105 17. Service Request .......................................................................................................................... 107 17.1 Raise New Request .................................................................................................................. 107 17.1.1 Raise New Request - Summary........................................................................................ 107 17.1.2 Schedule an Appointment for Branch Visit ....................................................................... 109 17.1.3 Service Request Form ...................................................................................................... 111 17.2 Track Request ........................................................................................................................... 112 17.2.1 Track Request - Search .................................................................................................... 113 17.2.2 Service Request Details - Request Status ........................................................................ 114 18. My Preference.............................................................................................................................. 118 18.1 Profile ........................................................................................................................................ 118 18.1.2 Profile - Edit ....................................................................................................................... 120 18.2 Primary Account Number .......................................................................................................... 122 18.3 Alerts Subscription .................................................................................................................... 124 18.4 Third Party Consents ................................................................................................................ 127 18.5 Security and Login .................................................................................................................... 132 18.5.1 Set Security Questions...................................................................................................... 132 18.5.2 SMS and Missed Call Banking .......................................................................................... 137 18.6 Settings ..................................................................................................................................... 139 19. Security Question Authentication ............................................................................................. 143 20. Change Password ....................................................................................................................... 145 21. Limits ............................................................................................................................................ 147 21.1 Limits ? View ............................................................................................................................. 147 21.2 Daily and Monthly Limits - Edit.................................................................................................. 152

User Manual Oracle Banking Digital Experience Retail Customer Services

iv

22. Session Summary ....................................................................................................................... 155 23. Mailbox ......................................................................................................................................... 158

23.1 Mails .......................................................................................................................................... 158 23.1.2 Compose Mail ................................................................................................................... 160 23.1.3 Inbox.................................................................................................................................. 161 23.1.4 Sent Mail ........................................................................................................................... 165 23.1.5 Sent Mails ? Details........................................................................................................... 167 23.1.6 Deleted Mail ...................................................................................................................... 168

23.2 Alerts ......................................................................................................................................... 170 23.3 Notifications ............................................................................................................................... 173 24. Feedback Capture ....................................................................................................................... 176 25. ATM / Branch Locator ................................................................................................................. 179 26. Nominations................................................................................................................................. 183 26.1 Add Nominee............................................................................................................................. 185

26.1.1 Add Nominee ? Add New.................................................................................................. 185 26.1.2 Add Nominee - Replicate Existing Nominee ..................................................................... 188 26.2 View Nominee ........................................................................................................................... 189 26.3 Edit Nominee............................................................................................................................. 191 26.4 Delete Nominee ........................................................................................................................ 194 27. One Time Password .................................................................................................................... 196

User Manual Oracle Banking Digital Experience Retail Customer Services

v

 ................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download