USER GUIDE 139 - ManageEngine
ManageEngine Desktop Central 8.0 :: Help Documentation
Table of Contents
INTRODUCTION ............................................................................................................. 8
Release Notes ........................................................................................... 10
Contacting ZOHO Corporation ..................................................................... 19
How Desktop Central Works? ...................................................................... 21
INSTALLATION & SETUP ........................................................................................... 27
System Requirements ................................................................................ 28
Installing Desktop Central ........................................................................... 31
Working with Desktop Central ..................................................................... 33
Installing Service Pack ............................................................................... 36
Licensing the Product ................................................................................. 37
Understanding the Client UI ........................................................................ 39
Setting Up Desktop Central ......................................................................... 42
Configuring Desktop Central for Windows Vista / 2008 / Windows 7 .......................... 43
Defining the Scope of Management ....................................................................... 44
Adding Domain/Workgroup ............................................................................................45
Managing computers in LAN ...........................................................................................49
Managing Computers in Wide Area Networks (WAN) .........................................................51
Configuring Agent Settings ................................................................................... 65
Configuring Mail Server ........................................................................................ 67
Configuring Help Desk Integration ......................................................................... 68
Integrating Desktop Central with ServiceDesk Plus .................................................. 69
Integrating Asset Data ..................................................................................................70
Logging Help Desk Requests as Tickets............................................................................72
Deploying Software Applications .....................................................................................75
Complete UI Integration with ServiceDesk Plus.................................................................78
Generating an Authentication Key ...................................................................................80
Managing Custom Scripts ..................................................................................... 82
Configuring Server Settings .................................................................................. 84
Creating Custom Groups ...................................................................................... 85
Configuring Deployment Templates ....................................................................... 87
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Zoho Corporation
ManageEngine Desktop Central 8.0 :: Help Documentation
Configuring Remote Access to the Database in Desktop Central ................................ 89
Personalizing the Client ........................................................................................ 92
Authenticating Users via Active Directory ............................................................... 94
Migrating Desktop Central Server .......................................................................... 95
User & Role Management ..................................................................................... 97
Setting Up Software Deployment......................................................................... 102
Configuring Software Repositories................................................................................. 103
Managing Software Packages ....................................................................................... 107
Software Deployment Templates .................................................................................. 115
Setting Up Patch Management ............................................................................ 117
Configuring Proxy Server ............................................................................................. 118
Configuring Vulnerability DB Synchronization ................................................................. 119
Configuring Automated Patch Deployment ..................................................................... 120
Configuring System Health Policy .................................................................................. 122
Enabling Patch Approval Process ................................................................................... 123
Decline Patches .......................................................................................................... 124
Setting Up Asset Management ............................................................................ 125
Scan Systems for Inventory ......................................................................................... 126
Manage Software Licenses ........................................................................................... 128
Create Software Groups............................................................................................... 130
Manage Software Category .......................................................................................... 131
Configure Prohibited Software ...................................................................................... 132
Configure E-Mail Alerts ................................................................................................ 135
Schedule Inventory Scanning ....................................................................................... 136
Setting Up User Logon Reports ..................................................................................... 137
Setting Up Active Directory Reports .............................................................................. 138
USER GUIDE .............................................................................................................. 139
Software Installation ................................................................................ 140
Installing MSI-based Applications for Users .......................................................... 141
Installing EXE-based Applications for Users .......................................................... 142
Installing MSI-based Applications for Computers ................................................... 143
Installing EXE-based Applications for Computers ................................................... 144
Uninstalling MSI-based Applications for Users ....................................................... 145
Uninstalling EXE-based Applications for Users ....................................................... 146
Uninstalling MSI-based Applications for Computers ................................................ 147
Uninstalling EXE-based Applications for Computers ................................................ 148
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Zoho Corporation
ManageEngine Desktop Central 8.0 :: Help Documentation
Patch Management .................................................................................. 149
Patch Management Architecture .......................................................................... 150
Patch Management Life Cycle.............................................................................. 153
Scan Systems for Vulnerability ............................................................................ 155
Installing Missing Patches ................................................................................... 156
Patch Views ...................................................................................................... 157
Viewing Applicable Patches .......................................................................................... 158
Viewing Latest Patches ................................................................................................ 161
Viewing Missing Patches .............................................................................................. 162
Viewing Installed Patches ............................................................................................ 164
Viewing Supported Patches .......................................................................................... 165
Viewing Healthy Systems ............................................................................................. 166
Viewing Vulnerable Systems......................................................................................... 167
Viewing Highly Vulnerable Systems ............................................................................... 168
Viewing Patch Reports ....................................................................................... 169
Viewing Vulnerable Systems Report .............................................................................. 170
Viewing Vulnerable Patches Report ............................................................................... 171
Viewing Supported Patches Report ................................................................................ 172
Hardware and Software Inventory ............................................................. 173
Software Metering ............................................................................................. 174
Viewing Computer Details .................................................................................. 179
Viewing Hardware Details ................................................................................... 180
Viewing Software Details .................................................................................... 181
Viewing Inventory Alerts .................................................................................... 183
Viewing Inventory Reports ................................................................................. 184
Hardware Inventory Reports ........................................................................................ 185
Software Inventory Reports ......................................................................................... 187
License Compliance Reports ......................................................................................... 189
Viewing System Details Reports.................................................................................... 190
Viewing Warranty Reports............................................................................................ 191
Windows Tools ........................................................................................ 192
System Tools .................................................................................................... 193
Creating and Scheduling Tasks ..................................................................................... 194
Viewing and Modifying the Tasks .................................................................................. 197
Viewing Task History ................................................................................................... 198
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Zoho Corporation
ManageEngine Desktop Central 8.0 :: Help Documentation
Remote Desktop Sharing .................................................................................... 199
Prerequisites for Sharing Computers Remotely ............................................................... 200
Remote Desktop Sharing: Configuring Settings............................................................... 207
Connecting to Remote Desktop ..................................................................................... 213
File Transfer ............................................................................................................... 216
Troubleshooting Tips ................................................................................................... 217
Wake on LAN .................................................................................................... 219
Remote Shutdown Tool ...................................................................................... 222
Scheduling Automatic Tasks ...................................................................... 225
Windows Configurations ........................................................................... 226
User Configurations ........................................................................................... 227
Configuring Alerts ....................................................................................................... 228
Executing Custom Scripts ............................................................................................ 230
Configuring Display Settings ........................................................................................ 232
Mapping Network Drives .............................................................................................. 234
Setting Environment Variables...................................................................................... 236
Managing Files and Folders .......................................................................................... 238
Redirecting User-Specific Folders .................................................................................. 242
Installing Software - MSI & EXE Packages ...................................................................... 244
Configuring Internet Explorer Settings ........................................................................... 250
Configuring IP Printer .................................................................................................. 252
Launching Applications ................................................................................................ 255
Displaying Message Box............................................................................................... 257
Configuring MS Office Settings ..................................................................................... 258
Configuring Outlook Settings ........................................................................................ 261
Setting Path ............................................................................................................... 264
Managing Permissions ................................................................................................. 265
Configuring Power Options ........................................................................................... 269
Configuring Registry Settings ....................................................................................... 273
Securing USB Devices ................................................................................................. 277
Creating Configurations to Secure USB Devices ........................................... 278
Scheduling Tasks ........................................................................................................ 283
Configuring Security Policies ........................................................................................ 287
Configuring Shared Network Printer .............................................................................. 289
Managing Shortcuts .................................................................................................... 291
Computer Configurations.................................................................................... 296
Redirecting Common Folders ........................................................................................ 298
Executing Custom Scripts ............................................................................................ 300
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Zoho Corporation
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