USER GUIDE 139 - ManageEngine

ManageEngine Desktop Central 8.0 :: Help Documentation

Table of Contents

INTRODUCTION............................................................................................................. 8 Release Notes ........................................................................................... 10 Contacting ZOHO Corporation ..................................................................... 19 How Desktop Central Works? ...................................................................... 21

INSTALLATION & SETUP ........................................................................................... 27 System Requirements ................................................................................ 28 Installing Desktop Central........................................................................... 31 Working with Desktop Central ..................................................................... 33 Installing Service Pack ............................................................................... 36 Licensing the Product ................................................................................. 37 Understanding the Client UI ........................................................................ 39 Setting Up Desktop Central ......................................................................... 42

Configuring Desktop Central for Windows Vista / 2008 / Windows 7 .......................... 43 Defining the Scope of Management ....................................................................... 44

Adding Domain/Workgroup ............................................................................................45 Managing computers in LAN ...........................................................................................49 Managing Computers in Wide Area Networks (WAN) .........................................................51 Configuring Agent Settings ................................................................................... 65 Configuring Mail Server ........................................................................................ 67 Configuring Help Desk Integration ......................................................................... 68 Integrating Desktop Central with ServiceDesk Plus .................................................. 69 Integrating Asset Data ..................................................................................................70 Logging Help Desk Requests as Tickets............................................................................72 Deploying Software Applications .....................................................................................75 Complete UI Integration with ServiceDesk Plus.................................................................78 Generating an Authentication Key ...................................................................................80 Managing Custom Scripts ..................................................................................... 82 Configuring Server Settings .................................................................................. 84 Creating Custom Groups ...................................................................................... 85 Configuring Deployment Templates ....................................................................... 87

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Configuring Remote Access to the Database in Desktop Central ................................ 89 Personalizing the Client ........................................................................................ 92 Authenticating Users via Active Directory ............................................................... 94 Migrating Desktop Central Server .......................................................................... 95 User & Role Management ..................................................................................... 97 Setting Up Software Deployment......................................................................... 102

Configuring Software Repositories.................................................................................103 Managing Software Packages .......................................................................................107 Software Deployment Templates ..................................................................................115 Setting Up Patch Management ............................................................................ 117 Configuring Proxy Server .............................................................................................118 Configuring Vulnerability DB Synchronization .................................................................119 Configuring Automated Patch Deployment .....................................................................120 Configuring System Health Policy..................................................................................122 Enabling Patch Approval Process...................................................................................123 Decline Patches ..........................................................................................................124 Setting Up Asset Management ............................................................................ 125 Scan Systems for Inventory .........................................................................................126 Manage Software Licenses ...........................................................................................128 Create Software Groups...............................................................................................130 Manage Software Category ..........................................................................................131 Configure Prohibited Software ......................................................................................132 Configure E-Mail Alerts ................................................................................................135 Schedule Inventory Scanning .......................................................................................136 Setting Up User Logon Reports .....................................................................................137 Setting Up Active Directory Reports ..............................................................................138

USER GUIDE .............................................................................................................. 139 Software Installation ................................................................................ 140

Installing MSI-based Applications for Users .......................................................... 141 Installing EXE-based Applications for Users .......................................................... 142 Installing MSI-based Applications for Computers ................................................... 143 Installing EXE-based Applications for Computers ................................................... 144 Uninstalling MSI-based Applications for Users ....................................................... 145 Uninstalling EXE-based Applications for Users ....................................................... 146 Uninstalling MSI-based Applications for Computers................................................ 147 Uninstalling EXE-based Applications for Computers................................................ 148

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Patch Management .................................................................................. 149

Patch Management Architecture .......................................................................... 150 Patch Management Life Cycle.............................................................................. 153 Scan Systems for Vulnerability............................................................................ 155 Installing Missing Patches................................................................................... 156 Patch Views ...................................................................................................... 157

Viewing Applicable Patches ..........................................................................................158 Viewing Latest Patches ................................................................................................161 Viewing Missing Patches ..............................................................................................162 Viewing Installed Patches ............................................................................................164 Viewing Supported Patches ..........................................................................................165 Viewing Healthy Systems.............................................................................................166 Viewing Vulnerable Systems.........................................................................................167 Viewing Highly Vulnerable Systems ...............................................................................168 Viewing Patch Reports ....................................................................................... 169 Viewing Vulnerable Systems Report ..............................................................................170 Viewing Vulnerable Patches Report ...............................................................................171 Viewing Supported Patches Report................................................................................172

Hardware and Software Inventory ............................................................. 173

Software Metering ............................................................................................. 174 Viewing Computer Details .................................................................................. 179 Viewing Hardware Details................................................................................... 180 Viewing Software Details .................................................................................... 181 Viewing Inventory Alerts .................................................................................... 183 Viewing Inventory Reports ................................................................................. 184

Hardware Inventory Reports ........................................................................................185 Software Inventory Reports .........................................................................................187 License Compliance Reports .........................................................................................189 Viewing System Details Reports....................................................................................190 Viewing Warranty Reports............................................................................................191

Windows Tools ........................................................................................ 192

System Tools .................................................................................................... 193 Creating and Scheduling Tasks .....................................................................................194 Viewing and Modifying the Tasks ..................................................................................197 Viewing Task History ...................................................................................................198

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Zoho Corporation

ManageEngine Desktop Central 8.0 :: Help Documentation

Remote Desktop Sharing.................................................................................... 199 Prerequisites for Sharing Computers Remotely ...............................................................200 Remote Desktop Sharing: Configuring Settings...............................................................207 Connecting to Remote Desktop.....................................................................................213 File Transfer...............................................................................................................216 Troubleshooting Tips ...................................................................................................217

Wake on LAN .................................................................................................... 219 Remote Shutdown Tool ...................................................................................... 222

Scheduling Automatic Tasks...................................................................... 225 Windows Configurations ........................................................................... 226

User Configurations ........................................................................................... 227 Configuring Alerts .......................................................................................................228 Executing Custom Scripts ............................................................................................230 Configuring Display Settings ........................................................................................232 Mapping Network Drives ..............................................................................................234 Setting Environment Variables......................................................................................236 Managing Files and Folders ..........................................................................................238 Redirecting User-Specific Folders ..................................................................................242 Installing Software - MSI & EXE Packages ......................................................................244 Configuring Internet Explorer Settings...........................................................................250 Configuring IP Printer ..................................................................................................252 Launching Applications ................................................................................................255 Displaying Message Box...............................................................................................257 Configuring MS Office Settings .....................................................................................258 Configuring Outlook Settings ........................................................................................261 Setting Path ...............................................................................................................264 Managing Permissions .................................................................................................265 Configuring Power Options ...........................................................................................269 Configuring Registry Settings .......................................................................................273 Securing USB Devices .................................................................................................277

Creating Configurations to Secure USB Devices ........................................... 278

Scheduling Tasks ........................................................................................................283 Configuring Security Policies ........................................................................................287 Configuring Shared Network Printer ..............................................................................289 Managing Shortcuts ....................................................................................................291 Computer Configurations.................................................................................... 296 Redirecting Common Folders ........................................................................................298 Executing Custom Scripts ............................................................................................300

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Zoho Corporation

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