MultiConnect® eCell User Guide - Multi-Tech Systems, Inc.

MultiConnect? eCell User Guide

MULTICONNECT? ECELL USER GUIDE

MultiConnect? eCell User Guide

Models: MTE-LAT6, MTE-LEU6, and MTE-L12G1

Part Number: S000644 Rev 2.0

Copyright

This publication may not be reproduced, in whole or in part, without the specific and express prior written permission signed by an executive officer of Multi-Tech Systems, Inc. All rights reserved. Copyright ? 2019 by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties, whether express, implied or by estoppels, with respect to the content, information, material and recommendations herein and specifically disclaims any implied warranties of merchantability, fitness for any particular purpose and noninfringement.

Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Legal Notices

The MultiTech products are not designed, manufactured or intended for use, and should not be used, or sold or re-sold for use, in connection with applications requiring fail-safe performance or in applications where the failure of the products would reasonably be expected to result in personal injury or death, significant property damage, or serious physical or environmental damage. Examples of such use include life support machines or other life preserving medical devices or systems, air traffic control or aircraft navigation or communications systems, control equipment for nuclear facilities, or missile, nuclear, biological or chemical weapons or other military applications ("Restricted Applications"). Use of the products in such Restricted Applications is at the user's sole risk and liability.

MULTITECH DOES NOT WARRANT THAT THE TRANSMISSION OF DATA BY A PRODUCT OVER A CELLULAR COMMUNICATIONS NETWORK WILL BE UNINTERRUPTED, TIMELY, SECURE OR ERROR FREE, NOR DOES MULTITECH WARRANT ANY CONNECTION OR ACCESSIBILITY TO ANY CELLULAR COMMUNICATIONS NETWORK. MULTITECH WILL HAVE NO LIABILITY FOR ANY LOSSES, DAMAGES, OBLIGATIONS, PENALTIES, DEFICIENCIES, LIABILITIES, COSTS OR EXPENSES (INCLUDING WITHOUT LIMITATION REASONABLE ATTORNEYS FEES) RELATED TO TEMPORARY INABILITY TO ACCESS A CELLULAR COMMUNICATIONS NETWORK USING THE PRODUCTS.

The MultiTech products and the final application of the MultiTech products should be thoroughly tested to ensure the functionality of the MultiTech products as used in the final application. The designer, manufacturer and reseller has the sole responsibility of ensuring that any end user product into which the MultiTech product is integrated operates as intended and meets its requirements or the requirements of its direct or indirect customers. MultiTech has no responsibility whatsoever for the integration, configuration, testing, validation, verification, installation, upgrade, support or maintenance of such end user product, or for any liabilities, damages, costs or expenses associated therewith, except to the extent agreed upon in a signed written document. To the extent MultiTech provides any comments or suggested changes related to the application of its products, such comments or suggested changes is performed only as a courtesy and without any representation or warranty whatsoever.

Contacting MultiTech

Knowledge Base The Knowledge Base provides immediate access to support information and resolutions for all MultiTech products. Visit .

Support Portal To create an account and submit a support case directly to our technical support team, visit: .

Support Business Hours: M-F, 8am to 5pm CT

Country Europe, Middle East, Africa: U.S., Canada, all others:

By Email support@multitech.co.uk support@

By Phone +(44) 118 959 7774 (800) 972-2439 or (763) 717-5863

Warranty To read the warranty statement for your product, visit . For other warranty options, visit es.go.

World Headquarters

Multi-Tech Systems, Inc. 2205 Woodale Drive, Mounds View, MN 55112 Phone: (800) 328-9717 or (763) 785-3500 Fax (763) 785-9874

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MultiConnect? eCell User Guide

CONTENTS

Contents

Chapter 1 ? Product Overview ................................................................................................................................. 5 About the MultiConnect eCell ...................................................................................................................................... 5 Package Contents.......................................................................................................................................................... 5 System Requirements ................................................................................................................................................... 5 LED Indicators ............................................................................................................................................................... 5 Using DeviceHQ for Device Management..................................................................................................................... 6

Chapter 2 ? Specifications........................................................................................................................................ 7

Chapter 3 ? Installing and Using the eCell ................................................................................................................ 9 Installing the SIM Card .................................................................................................................................................. 9 Attaching Antennas and Cables .................................................................................................................................... 9 Using the Setup Wizard............................................................................................................................................... 10

Chapter 4 ? Basic Network..................................................................................................................................... 11 WAN and Internet Setup for 3G/4G ........................................................................................................................... 11 Ethernet LAN............................................................................................................................................................... 12 NAT.............................................................................................................................................................................. 12 Routing ........................................................................................................................................................................ 13 Static Routing ............................................................................................................................................................ 13 Dynamic DNS............................................................................................................................................................... 13 DHCP Server ................................................................................................................................................................ 13 System Management (DeviceHQ)............................................................................................................................... 14 Signing Up with DeviceHQ and Setting Up MTE to Communicate with DeviceHQ .................................................. 14 Setting Up MTE UI for DeviceHQ .............................................................................................................................. 14 Setting Up a New Firmware File on DeviceHQ ......................................................................................................... 14 Pushing a Firmware Update to All Devices ............................................................................................................... 15 Pushing a Firmware Update to One Device .............................................................................................................. 15 Setting Up a Configuration File on DeviceHQ ........................................................................................................... 15 Pushing a Configuration File to a Single Device........................................................................................................ 15 Requesting Device Log Files ...................................................................................................................................... 15 Requesting a Device Reboot ..................................................................................................................................... 16 MTE Data Usage with DeviceHQ............................................................................................................................... 16

Chapter 5 ? Advanced Network ............................................................................................................................. 17 Advanced Network...................................................................................................................................................... 17

Chapter 6 ? System ................................................................................................................................................ 18 System......................................................................................................................................................................... 18 Change Password ...................................................................................................................................................... 18 System Information................................................................................................................................................... 18 System Status............................................................................................................................................................ 18

MultiConnect? eCell User Guide

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CONTENTS

System Tools ............................................................................................................................................................. 18 Scheduling ................................................................................................................................................................. 19 External Servers ........................................................................................................................................................ 19 Chapter 7 ? Safety Warnings.................................................................................................................................. 20 Ethernet Ports ............................................................................................................................................................. 20 Radio Frequency (RF) Safety ....................................................................................................................................... 20 Interference with Pacemakers and Other Medical Devices ...................................................................................... 20 Potential interference ............................................................................................................................................... 20 Precautions for pacemaker wearers ........................................................................................................................ 20 Chapter 8 ? Regulatory Information....................................................................................................................... 22 47 CFR Part 15 Regulation Class B Devices ................................................................................................................. 22 FCC Interference Notice............................................................................................................................................ 22 Industry Canada Class B Notice................................................................................................................................... 22 Industry Canada ........................................................................................................................................................ 23 Restriction of the Use of Hazardous Substances (RoHS) ............................................................................................ 23 Waste Electrical and Electronic Equipment Statement .............................................................................................. 23 WEEE Directive.......................................................................................................................................................... 23 Instructions for Disposal of WEEE by Users in the European Union ........................................................................ 24 PTCRB Requirements .................................................................................................................................................. 24 EMC, Safety, and Radio Equipment Directive (RED) Compliance .............................................................................. 24

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MultiConnect? eCell User Guide

PRODUCT OVERVIEW

Chapter 1 ? Product Overview

About the MultiConnect eCell

The Multiconnect eCell is an affordable 3G/4G Ethernet to Cellular Bridge used to enable devices with Internet service. It is a simple alternative to complex and expensive cellular routers in applications where advanced networking capabilities are already in place or are not required, but there is a need for remote access without using local wired networks.

Package Contents

Description MultiConnect eCell Antenna Mag Mount Adapter (EU SKU Only) Power Adapter Ethernet Cable Four Rubber Feet Mounting Stick Quick Start

Quantity 1 2 1 1 1 1 1 1

System Requirements

Network Requirements

Browser Requirements

An external Ethernet device 3G/4G cellular service subscription Ethernet connection Internet Explorer 9.0 or higher Chrome 2.0 or higher Firefox 3.0 or higher Safari 3.0 or higher

LED Indicators

Item Power

Description On: Solid when the device is in normal operational mode. Off: No power. Flashing: Device is in firmware upgrade mode, recovery mode or needs troubleshooting.

MultiConnect? eCell User Guide

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PRODUCT OVERVIEW

Item SIM

Internet

Signal

Ethernet (On the Ethernet port)

Description On: SIM card detected and ready. Off: SIM card not present or not detected. Flashing: Detecting and Querying SIM card information. On: 4G/3G is established and active. Off: No active cellular connection. Flashing: Active data transferred via cellular. On: Solid when there is a strong cellular signal. Off: No cellular signal. Flashing fast: Medium cellular signal. Flashing slow: Weak cellular signal. On: Solid when there is an Ethernet connection. Off: No Ethernet connection. Flashing: Data is actively transmitting via the Internet.

Using DeviceHQ for Device Management

DeviceHQ is a cloud-based device management tool for remote monitoring, upgrades, and configuration AEP devices. For information on creating and using a DeviceHQ account, go to the .

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MultiConnect? eCell User Guide

SPECIFICATIONS

Chapter 2 ? Specifications

MTE-LAT6-B07, MTE-LEU6-B07, and MTE-L12G1 Category General Performance Frequency Bands

Radio Cellular

4G LTE Speed Packet Data Connectors Cellular SIM Holder Power Requirements Voltage

Description

LTE , WCDMA, and GSM SKU: MTE-LAT6-B07 LTE: FDD B2/B4/B12 WCDMA: B2/B4/B5 SKU: MTE-LEU6-B07 LTE: FDD B1/B3/B7/B8/B20/B28A, TDD B38/B40/B41 WCDMA: B1/B8 GSM: B3/B8 SKU: MTE-L12G1-B07 LTE: FDD B1,2,3,4,5,7,8,9,12,13,14,18,19,20,26,66 TDD B41,42,43,48 WCDMA: B1,2,4,5,6,8,9

MTE-LEU6-B07: 4G LTE Radio with 3G/2G fallback MTE-LAT6-B07: 4G LTE Radio with 3G fallback MTE-L12G1-B07: 4G LTE CBRS Radio with 3G fallback

Up to 100 Mbps downlink/50 Mbps uplink based on 10/100 Ethernet interface

Two female SMA connectors Mini-SIM 2FF push push SIM

12 VDC @ 1A

MultiConnect? eCell User Guide

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SPECIFICATIONS

Category Physical Description Dimensions Weight Environment Operating Temperature Humidity Certifications, Compliance, Warranty CE Compliance (MTE-LEU6-B07) FCC Compliance (MTE-LAT6-B07) FCC Compliance (MTE-L12G1-B07) Network Compliance Safety Compliance

Warranty

Description

3.2" x 2.5" x 1.2" (81.2 x 63.5 x 30.5 millimeters) 1.0 lbs. (0.45 Kg)

-10? C to +50? C Relative humidity 10% to 93% non-condensing

CE RED FCC Part 15B, 22H, 24E, 27, and IC FCC Part 15B and Part 96 (Band 48) PTCRB and AT&T IEC 60950-1 2es Am2 IEC 62368-1 CAN/CSA-C22.2 RCM Two years

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MultiConnect? eCell User Guide

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