Craig Gjelsten Resume



ObjectiveTo utilize my 20+ years of experience as a restoration company owner to achieve a position within a company that encourages hard work, upholds a code of ethics and appreciates exceptional performance. Professional ExperienceNovember 2013-May 2014Recon Solutions Inc., Carol Stream, IllinoisMarketing ManagerDual marketing for sister companies and implementing this concept in generating sales, increasing revenue and businessdevelopment, effectively articulating both company positionsand benefits. Establishing relationships with insurance agents, captive and independent adjustors and property managers.June 2013-November 2013Chicago Water & Fire, Inc., Elmhurst, IllinoisAccount AssociateDeveloped a presence within territories in undeveloped areas. Generated and secured new business-to-business sales revenues by proactively prospecting for new customers thru networking and a focus on superior customer service. Conducted CE classeswith an emphasis on technical support and solutions for perspective clients at all levels. November 2011-June 2013Servpro of Oak Lawn/Evergreen Park/South Chicago CityMarketing ManagerResponsible for marketing, generating sales, increasing revenue,selling and business development, customer satisfaction and staff productivity in the restoration industry. Promotion of CE coursesfor agents and initiating emergency ready programs for commercial business. Knowledge of Microsoft Word & Excel. July 2010-November 2011Rainbow International Cleaning & Restoration,Orland Park, Executive AssociateResponsible for developing and maintaining collaborative working relationships with diverse customers including insurance agents, insurance adjusters, property managers, realtors and contractors.. .October 1991-June 2010Amber Fire & Flood, Inc., Orland Park, IL.Owner of a non-franchise restoration company providing top notch services of all property damage needs, including fire, water and mold damage remediation utilizing specific industry knowledge and experience. Responsible for all facets of day to day operations including sales, marketing, staffing, training/delegating, and controlling functions of management. Closure on average of 20 claims per month, with prompt claim procedures, and effective communication satisfying both clients and maintaining harmonious business relationships. Industry ExperienceDuring my 20+ years in the restoration industry, I have taken numerous classes and seminars through the Institute of Inspection, Cleaning and Restoration Certification (IICRC). Bolden’s/1Priority Environmental Service courses in Applied Structural Drying, Mold/Microbial Remediation/OSHA & EPA Compliance.Knowledge, Skills and AbilitiesHighly motivated, creative and ambitious customer relationship builder with over 20 years of experienceExcellent people skills, proven track record in rapport buildingTeam player, quick learner, coachableAdept at multitasking and coordinating multiple complex projects concurrentlyOutstanding time management competenceSelf-starter requiring minimal supervision in accomplishing assigned tasksFluent with Xactimate estimating softwareFamiliarity with Customer Management Relationship software (i.e., High Rise) September 1988- October 1991 ................
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