NHTSA Consumer Vehicle Complaint Process
NHTSA Consumer Vehicle Complaint Process
NHTSA Screens Complaint for Safety Issues
Every complaint reviewed, and may be selected for further follow-up with consumer, and/or advanced for further analysis
Decision Made On Next Steps
Open formal investigation and/or monitor manufacturer recalls
Consumer Submits Complaint
Vehicle Owner's Questionnaire (VOQ) submitted via website, telephone or mail
All Complaints Posted On NHTSA Website
recalls
NHTSA Analyzes Safety Issue
Technical analysis conducted to assess potential safety risk to determine severity of safety hazard, likelihood of occurence, and population size of affected vehicles
Agency technical experts review each and every call, letter, and online report of an alleged safety
problem filed with NHTSA.
Continue to monitor and reassess safety issue as necessary
14015a-030719-v9a
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