2019 UPS Rate and Service Guide

2019 UPS? Rate and Service Guide

Daily Rates

Essential Contacts

Support

UPS Customer Service 1-800-PICK-UPS? (1-800-742-5877) 1-800-877-1548 En Espa?ol 1-800-782-7892 International 1-800-811-1648 Billing 1-800-554-9964 Hazardous Materials 1-800-833-0056 Hearing Impaired ? TTY/TDD customer.service@

International Shipping international 1-800-782-7892

Zone Charts View or download at rates

WorldShip? Technical Support worldshipsupport 1-888-553-1118

UPS Package Design and Test Lab 1-877-877-7229

UPS CampusShip? Support Help Desk: 1-877-289-6418 (United States) campusship.techsupport

UPS? Ground Time in Transit maps

Freight Services

UPS offers multiple options for shipments over 150 pounds. For more information on these services, go to pages 4-6.

Air Freight Services airfreight 1-800-443-6379

UPS Trade Direct? tradedirect 1-800-742-5727

Ocean Freight Services ocean 1-800-443-6379

UPS Worldwide Express Freight? Services worldwideexpressfreight 1-800-782-7892

UPS Express Critical? 1-800-714-8779

UPS Worldwide Expedited? Ground Freight ups- 1-800-443-6379

UPS? Freight ? LTL (Less-Than-Truckload) ltl. 1-800-333-7400

Coyote Logistics? ? Truckload and Intermodal 1-877-626-9683

UPS Solutions

Visit services to view the full portfolio of UPS services.

The UPS Store? 1-800-789-4623

Coyote? Collaborative Transportation Management 1-877-626-9683

UPS Capital? 1-877-263-8772

UPS Mail Innovations? 1-800-500-2224

Parcel Pro? 1-888-683-2300

UPS Supply Chain Solutions? ups- 1-800-742-5727

Stay on top of the latest UPS news, announcements and critical updates via e-mail at subscribe.

How To Use This Guide

Find what you need to ship your packages ? from services and rates to packaging and payment ? in the following pages. For your convenience, the UPS? Rate and Service Guide is divided into five sections that cover each of the primary steps involved in preparing and processing a shipment. At the beginning of each section, further detail as to what is covered in that section is provided.

Section 1

CHOOSING A SERVICE

Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply.

Section 2

PREPARING A SHIPMENT

Information about how you package a shipment, determine the rate and get the shipment to UPS is provided.

Section 3

DETERMINING THE RATE

Determine the rates and zones for domestic, export and import shipments. Also, learn about value-added services that are available.

Section 4

TRACKING AND PAYMENT

Convenient and up-to-the-minute ways to track shipments are reviewed, as well as an explanation of the UPS invoice, its presentation and various billing and payment options.

Section 5

UPS? TARIFF/TERMS AND CONDITIONS OF SERVICE ? UNITED STATES

Essential information is provided regarding the general terms and conditions of service governing UPS and its affiliates in the transportation of packages and UPS Worldwide Express Freight? Midday and UPS Worldwide Express Freight? pallets in the United States.

PAGES 3-9 PAGES 10-24 PAGES 25-136 PAGES 137-142 PAGES 143-173

2



Table of Contents

In this UPS? Rate and Service Guide, you will find the combined 2019 UPS Package Daily and Standard List Rates for the 48 contiguous states, referred to as "Daily Rates," effective December 26, 2018 (unless otherwise noted). Daily Rates apply to UPS account holders who received Daily Rates prior to July 11, 2016, to shippers who establish a six-digit UPS account on or after July 11, 2016, or as UPS may otherwise agree in writing. You will also find service and rate information for UPS? Freight services including Air Freight and Less-Than-Truckload. The most current version of this Guide can be downloaded at rates.

Choosing a Service

UPS? Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Service Restrictions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Preparing a Shipment

Special Packaging Needs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Packaging Guidelines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Determine the Weight and Size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Shipping Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Pickup and Drop-off Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Determining the Rate

Determine the Rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Determine the Rate and Zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 West and East State Classifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Canada Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 UPS? Standard Zone Chart (to Mexico) . . . . . . . . . . . . . . . . . . . . . 38 Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Worldwide Zone Chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 UPS 3 Day Select? and UPS Standard Zone Chart (from Canada) . . . . . . . . . . . . . . . . . 42 UPS Standard Zone Chart (from Mexico) . . . . . . . . . . . . . . . . . . . 43

Domestic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air? Early . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44 UPS Next Day Air? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 UPS Next Day Air Saver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52 UPS 2nd Day Air? A.M. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56 UPS 2nd Day Air? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60 UPS 3 Day Select? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 UPS? Ground . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 UPS Next Day Air? Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS 2nd Day Air? Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS 3 Day Freight? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72 UPS Next Day Air? Freight NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 UPS 2nd Day Air? Freight NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 UPS 3 Day Freight? NGS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Export . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 UPS Worldwide Express Plus? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 UPS Worldwide Express? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 UPS Worldwide Express Freight? Midday . . . . . . . . . . . . . . . . . . . . 78 UPS Worldwide Express Freight? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Determining the Rate (continued)

Export (continued) UPS Worldwide Saver? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80 UPS Worldwide Expedited? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 UPS? Standard To Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86 To Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Import . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Shipment Pricing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 UPS Worldwide Express Plus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 UPS Worldwide Express NA1? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 UPS Worldwide Express . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93 UPS Worldwide Express Freight Midday . . . . . . . . . . . . . . . . . . . . . 96 UPS Worldwide Express Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97 UPS Worldwide Saver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 UPS Worldwide Expedited . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101 UPS 3 Day Select? from Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104 UPS? Standard From Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105 From Mexico . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Value-Added Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 UPS Returns? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117 Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124 Air Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126 UPS? Freight LTL (Less-Than-Truckload) . . . . . . . . . . . . . . . . . . . . 128 UPS Worldwide Expedited? Ground Freight . . . . . . . . . . . . . . . 130

Other Charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111 Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125 Air Freight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127 UPS Freight LTL (Less-Than-Truckload) . . . . . . . . . . . . . . . . . . . . . 129 UPS Worldwide Expedited Ground Freight . . . . . . . . . . . . . . . . . 131

Customs Brokerage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Tracking and Payment

Track Your Shipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138

Reviewing Your Invoice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140

UPS? Tariff/Terms and Conditions of Service ? United States

Table of Contents for UPS Tariff/Terms and Conditions of Service ? United States . . . . . . . . . . . . . . . . . 144

UPS Tariff/Terms and Conditions of Service ? United States . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

How To Use This Guide

Section 1

CHOOSING A SERVICE

Determine the service that best meets your needs for domestic, export and import shipping. Also, learn about certain service restrictions that may apply.

n Overview of UPS? services.

Pages 4-6

n Review service restrictions for domestic, export and import shipments.

Pages 7-9

Section 2 PREPARING A SHIPMENT

PAGES 10-24

Section 3 DETERMINING THE RATE

PAGES 25-136

Section 4 TRACKING AND PAYMENT

PAGES 137-142

Section 5UPS TARIFF/TERMS AND CONDITIONS OF SERVICE ? UNITED STATES PAGES 143-173

4



UPS? Services

United States ? Package

Same Day

1 Day

UPS Express Critical?

UPS Next Day Air? Early

UPS Next Day Air?

UPS Next Day Air Saver?

UPS 2nd Day Air? A.M.

UPS 2nd Day Air?

UPS 3 Day Select?

UPS? Ground

UPS Ground with Freight Pricing

2 Days

3 Days

Within 5 Days

Page

* 44

48

52

56

60

64

68

6

International ? Package and Freight

Best Available

Flight

1-3 Days

2-5

Within

3-5

Day-

Export

Days 3 Days Days Definite Page

UPS Express Critical

*

UPS Worldwide Express Plus?

75

UPS Worldwide Express NA1?

N/A

UPS Worldwide Express?

75

UPS Worldwide Express Freight? Midday

78

UPS Worldwide Express Freight?

79

UPS Worldwide Saver?

80

UPS Worldwide Expedited? UPS 3 Day Select? from Canada

83

N/A

UPS? Standard to/from Canada UPS? Standard to/from Mexico

86

89

UPS? Air Freight Premium Direct

**

UPS Air Freight Direct?

**

UPS Air Freight Consolidated?

**

*Visit or call 1-800-714-8779 for rates and information. **Call 1-800-443-6379 for rates and additional information.

Notes: ? Some shipments to and from certain locations may require additional time in transit. For guarantee details,

service availability and time commitments, visit for packages and terms or 1-800-443-6379 for Air Freight.

? Visit holidays for time in transit changes effective during the holiday season.

Import Page

* 93 93 93 96 97 98 101 104 105 107 ** ** **



UPS Services5

Choosing a Service

UPS? Services

North American Freight

Same 1

2 2-3 3-5 Within Day-

Day Day Days Days Days 3-4 Days Definite

Page

UPS Express Critical?

*

UPS Next Day Air? Freight

72

UPS Next Day Air? Freight NGS

73

UPS 2nd Day Air? Freight

72

UPS 2nd Day Air? Freight NGS

73

UPS Worldwide Expedited? Air Freight (U.S.-Mexico)

**

UPS Worldwide Expedited? Ground Freight (U.S.-Mexico) UPS Worldwide Expedited? Truckload (U.S.-Mexico) UPS 3 Day Freight?

**

**

72

UPS 3 Day Freight? NGS

73

Coyote Logistics? Truckload and Intermodal

6

Coyote? Collaborative Transportation Management

6

UPS? Freight LTL (Less-Than-Truckload)

6

UPS? Freight LTL Guaranteed

6

UPS? Freight LTL Guaranteed A.M.

6

UPS? Freight LTL Urgent

6

UPS? Freight Dedicated Contract Carriage

6

UPS? Freight Trade Show Services

6

UPS? Freight Temperature Protection Services

6

UPS? Standard LTL (U.S.-Mexico)

***

UPS? Standard Truckload (U.S.-Mexico)

***

*Visit or call 1-800-714-8779 for rates and information.

**Delivery is guaranteed when UPS is the customs broker. Call 1-800-443-6379 for rates and additional information.

***Call 1-800-333-7400 for UPS Standard LTL or 1-888-682-4652 for UPS Standard Truckload rates and additional information.

Ocean Freight

Full-Container Load (FCL) NVOCC Service

Less-Than-Container Load (LCL) NVOCC Service

UPS Preferred? Multimodal Freight Services

Ocean Freight Forwarding

Project Cargo Management

Multiple sailings weekly ? Dedicated service in all major global ports and markets ? Door-to-door service available; customs clearance optional

Weekly fixed-day sailings ? Service in all major global ports and markets ? Customs clearance optional

Better balance of speed and cost via: ? UPS Preferred LCL to North America ? UPS Preferred FCL and LCL between China and Europe ? UPS Preferred Sea/Air from Asia

Carrier booking, document processing, load coordination and container yard management

Specialized multimodal transport for breakbulk with document processing ? Service in all major global ports and markets ? Customized single-project solutions ? Charter vehicles/vessels available

UPS Preferred Multimodal Freight Services subject to applicable tariff rules.

Notes: ? UPS? Freight Services are governed by the UPS Freight Rules Tariff for Less-Than-Truckload transportation. For full details and updates, refer to tariff.

? Some shipments to and from certain locations may require additional time in transit. For guarantee details, service availability and time commitments, visit for packages and terms or 1-800-443-6379 for Air Freight and UPS Worldwide Expedited Ground Freight.

? Visit holidays for time in transit changes effective during the holiday season.

? Ocean Freight services are provided pursuant to the "UPS Supply Chain Solutions (Ocean Freight Forwarding) Terms and Conditions" and the "Non-Vessel Operating Common Carrier (NVOCC) Terms and Conditions," each available at terms. Services listed above are available in most major markets. Please refer to the Terms and Conditions for more details.

6



UPS? Services

Service

UPS? FREIGHT SERVICES LTL (Less-Than-Truckload)*

LTL Guaranteed*

Delivered By

? End of scheduled business day ? Backed by day-definite, on-time guarantee at no additional

charge in the 48 contiguous states, and to and from Canada ? End of scheduled business day

Destinations

Other Information

? All 50 states, Canada, Mexico, Puerto Rico, U.S. Virgin Islands and Guam

? Direct service points in the 48 contiguous states and between the 48 contiguous states and Canada or Mexico

? Regional, interregional and long-haul LTL services ? More than 45,000 one- and two-day lanes nationwide ? No Fee Guarantee applies to current UPS Freight Tariff customers only

? Guaranteed service available for customers with contracts and/or pricing other than the current UPS Freight Tariff

LTL Guaranteed A.M.*

? 12:00 p.m. of scheduled business day

? Select destination points in the 48 contiguous states

? Guaranteed service with up-charge applied to existing LTL pricing provisions

LTL Urgent

? Guaranteed capabilities for shipm ents that require faster delivery ? All 50 states, Canada, Mexico,

than standard LTL service or specific time-definite delivery

Puerto Rico, U.S. Virgin Islands

and Guam

? Customized solutions for unique LTL transportation needs ? Call 1-800-644-0900 for rates and to schedule service

Trade Show Services

Our Trade Show specialists help you select package and freight shipping solutions for your exhibit and supporting materials to and from the show: ? Advance warehousing, round-the-clock tracking and on-time performance guarantee** provide peace of mind for your trade show shipping ? On-site UPS Trade Show representatives to assist with return shipping needs ? Customs Brokerage and Air Freight services available when exhibiting internationally ? Call 1-800-988-9889 to speak to a trade show specialist about your show

Temperature Protection Services

? Seasonal protection (October through April) for commodities with a freeze point of 32 degrees Fahrenheit or lower ? Refrigerated unit service available ? Call 1-800-644-0900 for fees and more information

Dedicated Contract Carriage

UPS CAPITAL? SERVICES Insurance Services

Financing

Payments

COYOTE LOGISTICS? Truckload and Intermodal

Collaborative Transportation Management

? Secure the capacity and rigorous service levels of your own customized private fleet with the peace of mind and operational efficiencies of being managed by experts at UPS with exclusive use of dedicated equipment, drivers, systems and management domiciled on-site.

? Highly customized and engineered dedicated fleet solutions to meet unique client needs for automotive parts, retail, perishables, medical and any industry where rigorous delivery service levels are required.

? Send an e-mail to dedicatedtruckload@ to request information.

Protect your in-transit freight shipments as well as warehoused goods against loss or damage with higher coverage limits than standard, non-insurance declared value programs. ? Worldwide coverage for package and freight shipments regardless of mode and carrier ? Coverage options for unique commodities including wine and other time and temperature-sensitive goods ? Coverage and advanced risk mitigation protocols for jewelry, loose stones and watches through Parcel Pro ? Call 1-877-263-8772 or visit

Turn your in-transit inventory into working capital with UPS Capital Cargo Finance? service.

? Credit lines from $300,000?$1.5 million

? Unsecured lines of credit

? Advance rates of up to 100% of your supplier's commercial invoice

? Call 1-877-263-8772 or visit

? Payment terms of up to 90 days

Accept payments securely and easily with UPS Capital? Merchant Services. ? Multiple payment options ? Next day funding

? Call 1-877-263-8772 or visit

? Coyote Logistics, a UPS company, provides truckload and intermodal brokerage and transportation management services across a wide range of industries. ? Services include asset utilization, dry van, temperature-controlled, and open-deck, using a network of more than 50,000 carriers. Areas of service include North America and Europe. ? Our intermodal solution is a cost-efficient option for long-haul moves and will help you reduce your carbon footprint. You'll benefit from transparent technology including real-

time visibility, tracking updates and access to load details on all of your shipments. ? Call 1-877-626-9683 or visit to request a quote or for more information.

? Coyote's Collaborative Transportation Management program offers comprehensive solutions for supply chain planning and optimization, transportation management and strategic sourcing of capacity.

? Shippers can leverage advanced analytics and custom reporting on a web-based Collaborative Transportation Management portal, driven by Coyote's constantly evolving, proprietary technology.

? Send an e-mail to managedsolutions@ for more information.

MULTIPLE-PACKAGE SHIPMENTS These offerings are ideal for multiple-package shipments where a pallet is not required. Each package has its own shipping label and unique tracking number.

UPS Ground with Freight Pricing

? Guaranteed day-definite UPS? Ground delivery within one to five business days in the 48 contiguous states for shipments over 150 pounds.

? With UPS Ground with Freight Pricing, customers have the ability to rate and ship UPS Ground service using LTL shipment characteristics, such as Freight Class. Visit gfp for more information about shipment eligibility and rates.

UPS Hundredweight Service?

? Contractual service for shipments with two or more packages going to the same destination on the same business day and having a minimum shipment weight of 100 pounds for Air Services and 200 pounds for UPS Ground.

? Available with UPS Next Day Air?, UPS Next Day Air Saver?, UPS 2nd Day Air? A.M, UPS 2nd Day Air?, UPS 3 Day Select? and UPS Ground shipments.

? Guaranteed day-definite delivery within one to five business days in all 50 states and Puerto Rico.

*Contact 1-800-333-7400 for all your UPS? Freight LTL (Less-Than-Truckload) needs. **For inbound trade show shipments only.

Notes: ? UPS Freight Services are governed by the UPS Freight Rules Tariff for Less-Than-Truckload transportation. For full details and updates, refer to tariff. ? Visit holidays for time in transit changes effective during the holiday season.

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