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Scientific Systems and Software International CorporationGENERAL SERVICES ADMINISTRATION AUTHORIZED FEDERAL SUPPLY SERVICE INFORMATION TECHNOLOGY SCHEDULE PRICELISTGENERAL PURPOSE COMMERCIAL INFORMATION TECHNOLOGY EQUIPMENT, SOFTWARE AND SERVICESOn-line access to contract ordering information, terms and conditions, up-to-date pricing and the option to create an electronic delivery order is available through GSA Advantage!, a menu driven database system. The INTERNET address for GSA’s Advantage is: http//CONTRACT NO. CONTINGENT ON CONTRACT AWARDFor more information on ordering from Federal Supply Schedules click on the FSS Schedules button at PERIOD: 9/9/2014 – 9/8/201972390014922500Special Item No. 132-51 Information Technology Professional Services (541511)FPDS Class D302 IT Database Planning and Design FPDS Class D306 IT Systems Analysis and DesignFPDS Class D307 Automated Information Systems Design and Integration Services FPDS Class D308 Programming ServicesFPDS Class D310 IT Backup and Security Services FPDS Class D311 IT Data Conversion Services FPDS Class D316 IT Network Management ServicesFPDS Class D317 Creation/Retrieval of IT Related Automated News Services, Data Services, or Other Information Services (All other information services belong under Schedule 76)FPDS Class D399 Other Information Technology Services, Not Elsewhere ClassifiedNOTE: Offerors are encouraged to identify within their software items any component interfaces that support open standard interoperability. An item’s interface may be identified as interoperable on the basis of participation in a Government agency-sponsored program or in an independent organization program.Interfaces may be identified by reference to an interface registered in the component registry located at Systems and Software International Corporation.5521 Research Park Drive, Suite 290Baltimore, MD 21228Phone: 410.715.5700Cage Code: 0TBE5Point of Contact, Contract Administration:A. Nayab Siddiqui SSSI 410.715.2482E-mail: Nayab@BUSINESS SIZE:Small Business, HUBZone CertifiedCUSTOMER INFORMATION:SPECIAL ITEM NUMBERSSIN 132-511b. LABOR CATEGORIES:ApplicableMAXIMUM ORDER:$500,000MINIMUM ORDER:$100.00GEOGRAPHIC COVERAGE:WorldwidePOINTS OF PRODUCTION:Baltimore, MDGSA DISCOUNT FROM LIST:18%QUANTITY DISCOUNTS:NoneTERMS:0%; Net 30 DaysGOVERNMENT CREDIT CARD:Accepted below but not above micro- purchase thresholdFOREIGN ITEMS:To be determined at Task level11a. TIME OF DELIVERY:30 Days or sooner11b. EXPEDITED DELIVERY:None11c. OVERNIGHT AND 2-DAY DELIVERY:To be determined at task level 11d. URGENT REQUIREMENTSTo be determined at task level12. F.O.B. POINTS:Destination13a.ORDERING ADDRESS:Scientific Systems and Software International Corporation.5521 Research Park Drive, Suite 290Baltimore, MD 2122813b. ORDERING PROCEDURES:For supplies and services, the ordering procedures, information on Blanket Purchase Agreements (BPA’s) are found in Federal Acquisition Regulation (FAR) 8.405-3.PAYMENT ADDRESS:Scientific Systems and Software International Corporation.5521 Research Park Drive, Suite 290Baltimore, MD 21228WARRANTY:Not applicableEXPORT PACKAGING CHARGESNot applicableGOVERNMENT CREDIT CARDS ACCEPTED:YesTERMS & CONDITIONS FOR MAINTENANCE & REPAIR:Not applicableINSTALLATION SERVICES:Not applicable 20a. TERMS & CONDITIONS FOR MAINTENANCE & REPAIR: Not applicable 20b. TERMS & CONDITIONS FOR OTHER SERVICES:Not applicableSERVICE AND DISTRIBUTION:Not applicableLIST OF PARTICIPATING DEALERS:Not applicablePREVENTATIVE MAINTENANCE:Not applicableENVIRONMENTAL ATTRIBUTES:Not applicable24a. SPECIAL ATTRIBUTES:Not applicable 24b. SECTION 508See Website25. DUNS:15364182426. CCR REGISTRATION:SSSI, is actively registered in SAM Table of ContentsTable of ContentsSectionPageInformation for Ordering ActivitiesGeographic Scope of Contract3Ordering Addressing and Payment Information3Liability for Injury or Damage4Statistical Data for Government Ordering Office Competition of Standard Form 2794F.O.B. Destination4Delivery Schedule4Discounts5Trade Agreements Act of 19795Statement Concerning Availability of Export Packing5Small Requirements5Maximum Order6Ordering Procedures for Federal Supply Schedule Contracts6Federal Information Technology/Telecommunications Standards Requirements6Contractor Tasks/Special Requirements (C-FSS-370) (Nov 2001)7Contract Administration for Ordering Activities8GSA Advantage8Purchase of Open Market Items8Contract Commitments, Warranties and Representations9Overseas Activities9Blanket Purchase Agreements9Contractor Team Arrangements9Installation, Deinstallation, Reinstallation10Section 508 Compliance10Prime Contractor Ordering from Federal Supply Schedule10Insurance-Work on a Government Installation (Jan 1997) (FAR 52.228-5)11Software Interoperability11Advance Payments11Terms and ConditionsSIN 132-51 Information Technology Professional Services12USA Commitment to Promote Small Business Procurement ProgramsPreamble20Commitment20Blanket Purchase Agreements (BPAs)Best Value Blanket Purchase Agreement Federal Supply Schedule21Contractor Team ArrangementsBasic Guidelines for Using “Contractor Team Arrangements”23Government PricelistGSA Pricelist24INFORMATION FOR ORDERING ACTIVITIES APPLICABLE TO ALL SPECIAL ITEM NUMBERSSPECIAL NOTICE TO AGENCIES: Small Business ParticipationSBA strongly supports the participation of small business concerns in the Federal Acquisition Service. To enhance Small Business Participation SBA policy allows agencies to include in their procurement base and goals, the dollar value of orders expected to be placed against the Federal Supply Schedules, and to report accomplishments against these goals.For orders exceeding the micro purchase threshold, FAR 8.404 requires agencies to consider the catalogs/pricelists of at least three schedule contractors or consider reasonably available information by using the GSA Advantage!? on-line shopping service (). The catalogs/pricelists, GSA Advantage!? and the Federal Acquisition Service Home Page (fas) contain information on a broad array of products and services offered by small business concerns.This information should be used as a tool to assist ordering activities in meeting or exceeding established small business goals. It should also be used as a tool to assist in including small, small disadvantaged, and women-owned small businesses among those considered when selecting pricelists for a best value determination.For orders exceeding the micro purchase threshold, customers are to give preference to small business concerns when two or more items at the same delivered price will satisfy their requirement.GEOGRAPHIC SCOPE OF CONTRACT:Domestic delivery is delivery within the 48 contiguous states, Alaska, Hawaii, Puerto Rico, Washington, DC, and U.S. Territories. Domestic delivery also includes a port or consolidation point, within the aforementioned areas, for orders received from overseas activities.Overseas delivery is delivery to points outside of the 48 contiguous states, Washington, DC, Alaska, Hawaii, Puerto Rico, and U.S. Territories.Offerors are requested to check one of the following boxes:[X]The Geographic Scope of Contract will be domestic and overseas delivery. [ ]The Geographic Scope of Contract will be overseas delivery only.[ ]The Geographic Scope of Contract will be domestic delivery only.For Special Item Number 132-53 Wireless Services ONLY, if awarded, list the limited geographic coverage area:78740013970000CONTRACTOR’S ORDERING ADDRESS AND PAYMENT INFORMATION:Scientific Systems and Software International Corporation.5521 Research Park Drive, Suite 290Baltimore, MD 21228Contractor must accept the credit card for payments equal to or less than the micro-purchase for oral or written orders under this contract. The Contractor and the ordering agency may agree to use the credit card for dollar amounts over the micro-purchase threshold (See GSAR 552.232-79 Payment by Credit Card). In addition, bank account information for wire transfer payments will be shown on the invoice.The following telephone number(s) can be used by ordering activities to obtain technical and/or ordering assistance:410.715.2482LIABILITY FOR INJURY OR DAMAGEThe Contractor shall not be liable for any injury to ordering activity personnel or damage to ordering activity property arising from the use of equipment maintained by the Contractor, unless such injury or damage is due to the fault or negligence of the Contractor.STATISTICAL DATA FOR GOVERNMENT ORDERING OFFICE COMPLETION OF STANDARD FORM 279:Block 9: G. Order/Modification Under Federal Schedule ContractBlock 16: Data Universal Numbering System (DUNS) Number: 153641824 Block 30: Type of Contractor: B - Small BusinessBlock 31: Woman-Owned Small Business - NoBlock 37: Contractor's Taxpayer Identification Number (TIN): Available upon request Block 40: Veteran Owned Small Business (VOSB): No4a.CAGE Code: 0TBE54b.Contractor has registered with the Central Contractor Registration Database / SAMFOB DESTINATIONDELIVERY SCHEDULETIME OF DELIVERY: The Contractor shall deliver to destination within the number of calendar days after receipt of order (ARO), as set forth below:784860220980132-5130 Days or sooner00132-5130 Days or soonerSPECIAL ITEM NUMBERDELIVERY TIME (Days ARO)URGENT REQUIREMENTS: When the Federal Supply Schedule contract delivery period does not meet the bona fide urgent delivery requirements of an ordering activity, ordering activities are encouraged, if time permits, to contact the Contractor for the purpose of obtaining accelerated delivery. The Contractor shall reply to the inquiry within 3 workdays after receipt. (Telephonic replies shall be confirmed by the Contractor in writing.) If the Contractor offers an accelerated delivery time acceptable to the ordering activity, any order(s) placed pursuant to the agreed upon accelerated delivery time frame shall be delivered within this shorter delivery time and in accordance with all other terms and conditions of the contract.i.SIN 132-54 and SIN 132-55, ACCELERATED SERVICE DELIVERY (7 calendar days or less): the time required for COMSATCOM services to be available after order award. Under Accelerated Service Task Orders, service acceptance testing, unless otherwise required by the satellite provider or host nation, shall be deferred until Ordering Activity operations permit.SIN 132-54 and SIN 132-55, TIME-CRITICAL DELIVERY (4 hours or less): the time required for COMSATCOM services to be available after order award. Under Time-Critical Task Orders, service acceptance testing unless otherwise required by the satellite provider or host nation shall be deferred until Ordering Activity operations permit. Time-Critical Delivery shall be predicated on the availability of COMSATCOM transponded capacity (contracted bandwidth and power, pre-arranged Host Nation Agreements, frequency clearance) or COMSATCOM subscription services (bandwidth, terminals, network resources, etc.).For SIN 132-54 and SIN 132-55, EXTENDED SERVICE DELIVERY TIMES: the time required under extenuating circumstances for COMSATCOM services to be available after order award. Such extenuating circumstances may include extended time required for host nation agreements or landing rights, or other time intensive service delivery requirements as defined in the individual requirement. Any such extended delivery times will be negotiated between the Ordering Activity and Contractor.DISCOUNTS: Prices shown are NET Prices; Basic Discounts have been deducted.Prompt Payment: 0%, NET 30 DAYSQuantity – None.Dollar Volume - NoneNoneOther - NoneTRADE AGREEMENTS ACT OF 1979, as amended:All items are U.S. made end products, designated country end products, Caribbean Basin country end products, Canadian end products, or Mexican end products as defined in the Trade Agreements Act of 1979, as amended.STATEMENT CONCERNING AVAILABILITY OF EXPORT PACKING:Small Requirements: The minimum dollar value of orders to be issued is $100.00.MAXIMUM ORDER (All dollar amounts are exclusive of any discount for prompt payment.)The Maximum Order value for the following Special Item Numbers (SINs) is $1,000,000: Special Item Number 132-51 – Information Technology Professional ServicesORDERING PROCEDURES FOR FEDERAL SUPPLY SCHEDULE CONTRACTSOrdering activities shall use the ordering procedures of Federal Acquisition Regulation (FAR) 8.405 when placing an order or establishing a BPA for supplies or services. These procedures apply to all schedules.FAR 8.405-1 Ordering procedures for supplies, and services not requiring a statement of work.FAR 8.405-2 Ordering procedures for services requiring a statement of work.FEDERAL INFORMATION TECHNOLOGY/TELECOMMUNICATION STANDARDS REQUIREMENTS: ordering activities acquiring products from this Schedule must comply with the provisions of the Federal Standards Program, as appropriate (reference: NIST Federal Standards Index). Inquiries to determine whether or not specific products listed herein comply with Federal Information ProcessingStandards (FIPS) or Federal Telecommunication Standards (FED-STDS), which are cited by ordering activities, shall be responded to promptly by the Contractor.FEDERAL INFORMATION PROCESSING STANDARDS PUBLICATIONS (FIPS PUBS): Information Technology products under this Schedule that do not conform to Federal Information Processing Standards (FIPS) should not be acquired unless a waiver has been granted in accordance with the applicable "FIPS Publication." Federal Information Processing Standards Publications (FIPS PUBS) are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Information concerning their availability and applicability should be obtained from the National Technical Information Service (NTIS), 5285 Port Royal Road, Springfield, Virginia 22161. FIPS PUBS include voluntary standards when these are adopted for Federal use. Individual orders for FIPS PUBS should be referred to the NTIS Sales Office, and orders for subscription service should be referred to the NTIS Subscription Officer, both at the above address, or telephone number (703) 487-4650.FEDERAL TELECOMMUNICATION STANDARDS (FED-STDS): Telecommunication products under this Schedule that do not conform to Federal Telecommunication Standards (FED-STDS) should not be acquired unless a waiver has been granted in accordance with the applicable "FED-STD." Federal Telecommunication Standards are issued by the U.S. Department of Commerce, National Institute of Standards and Technology (NIST), pursuant to National Security Act. Ordering information and information concerning the availability of FED-STDS should be obtained from the GSA, Federal Acquisition Service, Specification Section, 470 East L’Enfant Plaza, Suite 8100, SW, Washington, DC 20407, telephone number (202)619-8925. Please include a self-addressed mailing label when requesting information by mail. Information concerning their applicability can be obtained by writing or calling the U.S. Department of Commerce, National Institute of Standards and Technology, Gaithersburg, MD 20899, telephone number (301)975-2833.CONTRACTOR TASKS / SPECIAL REQUIREMENTS (C-FSS-370) (NOV 2003)Security Clearances: The Contractor may be required to obtain/possess varying levels of security clearances in the performance of orders issued under this contract. All costs associated with obtaining/possessing such security clearances should be factored into the price offered under the Multiple Award Schedule.Travel: The Contractor may be required to travel in performance of orders issued under this contract. Allowable travel and per diem charges are governed by Pub .L. 99-234 and FAR Part 31, and are reimbursable by the ordering agency or can be priced as a fixed price item on orders placed under the Multiple Award Schedule. Travel in performance of a task order will only be reimbursable to the extent authorized by the ordering agency. The Industrial Funding Fee does NOT apply to travel and per diem charges.Certifications, Licenses and Accreditations: As a commercial practice, the Contractor may be required to obtain/possess any variety of certifications, licenses and accreditations for specific FSC/service code classifications offered. All costs associated with obtaining/ possessing such certifications, licenses and accreditations should be factored into the price offered under the Multiple Award Schedule program.Insurance: As a commercial practice, the Contractor may be required to obtain/possess insurance coverage for specific FSC/service code classifications offered. All costs associated with obtaining/possessing such insurance should be factored into the price offered under the Multiple Award Schedule program.Personnel: The Contractor may be required to provide key personnel, resumes or skill category descriptions in the performance of orders issued under this contract. Ordering activities may require agency approval of additions or replacements to key anizational Conflicts of Interest: Where there may be an organizational conflict of interest as determined by the ordering agency, the Contractor’s participation in such order may be restricted in accordance with FAR Part 9.5.Documentation/Standards: The Contractor may be requested to provide products or services in accordance with rules, regulations, OMB orders, standards and documentation as specified by the agency’s order.Data/Deliverable Requirements: Any required data/deliverables at the ordering level will be as specified or negotiated in the agency’s ernment-Furnished Property: As specified by the agency’s order, the Government may provide property, equipment, materials or resources as necessary.Availability of Funds: Many Government agencies’ operating funds are appropriated for a specific fiscal year. Funds may not be presently available for any orders placed under the contract or any option year. The Government’s obligation on orders placed under this contract is contingent upon the availability of appropriated funds from which payment for ordering purposes can be made. No legal liability on the part of the Government for any payment may arise until funds are available to the ordering Contracting Officer.Overtime: For professional services, the labor rates in the Schedule should not vary by virtue of the Contractor having worked overtime. For services applicable to the Service Contract Act (as identified in the Schedule), the labor rates in the Schedule will vary as governed by labor laws (usually assessed a time and a half of the labor rate).CONTRACT ADMINISTRATION FOR ORDERING ACTIVITIES: Any ordering activity, with respect to any one or more delivery orders placed by it under this contract, may exercise the same rights of termination as might the GSA Contracting Officer under provisions of FAR 52.212-4, paragraphs (l) Termination for the ordering activity’s convenience, and (m) Termination for Cause (See 52.212-4)GSA ADVANTAGE!GSA Advantage! is an on-line, interactive electronic information and ordering system that provides on-line access to vendors' schedule prices with ordering information. GSA Advantage! will allow the user to perform various searches across all contracts including, but not limited to:Manufacturer;Manufacturer's Part Number; andProduct categories.Agencies can browse GSA Advantage! by accessing the Internet World Wide Web utilizing a browser (ex.: NetScape). The Internet address is OF OPEN MARKET ITEMSNOTE: Open Market Items are also known as incidental items, noncontract items, non-Schedule items, and items not on a Federal Supply Schedule contract. Ordering Activities procuring open market items must follow FAR 8.402(f).For administrative convenience, an ordering activity contracting officer may add items not on the Federal Supply Multiple Award Schedule (MAS) -- referred to as open market items -- to a Federal Supply Schedule blanket purchase agreement (BPA) or an individual task or delivery order, only if-All applicable acquisition regulations pertaining to the purchase of the items not on the Federal Supply Schedule have been followed (e.g., publicizing (Part 5), competition requirements (Part 6), acquisition of commercial items (Part 12), contracting methods (Parts 13, 14, and 15), and small business programs (Part 19));The ordering activity contracting officer has determined the price for the items not on the Federal Supply Schedule is fair and reasonable;The items are clearly labeled on the order as items not on the Federal Supply Schedule; andAll clauses applicable to items not on the Federal Supply Schedule are included in the order.CONTRACTOR COMMITMENTS, WARRANTIES AND REPRESENTATIONSFor the purpose of this contract, commitments, warranties and representations include, in addition to those agreed to for the entire schedule contract:Time of delivery/installation quotations for individual orders;Technical representations and/or warranties of products concerning performance, total system performance and/or configuration, physical, design and/or functional characteristics and capabilities of a product/equipment/ service/software package submitted in response to requirements which result in orders under this schedule contract.Any representations and/or warranties concerning the products made in any literature, description, drawings and/or specifications furnished by the Contractor.The above is not intended to encompass items not currently covered by the GSA Schedule contract.The maintenance/repair service provided is the standard commercial terms and conditions for the type of products and/or services awarded.OVERSEAS ACTIVITIESThe terms and conditions of this contract shall apply to all orders for installation, maintenance and repair of equipment in areas listed in the pricelist outside the 48 contiguous states and the District of Columbia, except as indicated below:China, North Korea, Iran, and any other country that does not have a diplomatic relationship with the United States of America.78740013906500Upon request of the Contractor, the ordering activity may provide the Contractor with logistics support, as available, in accordance with all applicable ordering activity regulations. Such ordering activity support will be provided on a reimbursable basis, and will only be provided to the Contractor's technical personnel whose services are exclusively required for the fulfillment of the terms and conditions of this contract.BLANKET PURCHASE AGREEMENTS (BPAs)The use of BPAs under any schedule contract to fill repetitive needs for supplies or services is allowable. BPAs may be established with one or more schedule contractors. The number of BPAs to be established is within the discretion of the ordering activity establishing the BPA and should be based on a strategy that is expected to maximize the effectiveness of the BPA(s). Ordering activities shall follow FAR 8.405-3 when creating and implementing BPA(s).CONTRACTOR TEAM ARRANGEMENTSContractors participating in contractor team arrangements must abide by all terms and conditions of their respective contracts. This includes compliance with Clauses 552.238-74, Industrial Funding Fee and Sales Reporting, i.e., each contractor (team member) must report sales and remit the IFF for all products and services provided under its individual contract.INSTALLATION, DEINSTALLATION, REINSTALLATIONThe Davis-Bacon Act (40 U.S.C. 276a-276a-7) provides that contracts in excess of $2,000 to which the United States or the District of Columbia is a party for construction, alteration, or repair (including painting and decorating) of public buildings or public works with the United States, shall contain a clause that no laborer or mechanic employed directly upon the site of the work shall receive less than the prevailing wage rates as determined by the Secretary of Labor. The requirements of the Davis-Bacon Act do not apply if the construction work is incidental to the furnishing of supplies, equipment, or services. For example, the requirements do not apply to simple installation or alteration of a public building or public work that is incidental to furnishing supplies or equipment under a supply contract. However, if the construction, alteration or repair is segregable and exceeds $2,000, then the requirements of the Davis-Bacon Act apply. The ordering activity issuing the task order against this contract will be responsible for proper administration and enforcement of the Federal labor standards covered by the Davis-Bacon Act. The proper Davis-Bacon wage determination will be issued by the ordering activity at the time a request for quotations is made for applicable construction classified installation, deinstallation, and reinstallation services under SIN 132-8 or 132-9.SECTION 508 COMPLIANCE.I certify that in accordance with 508 of the Rehabilitation Act of 1973, as amended (29 U.S.C. 794d), FAR 39.2, and the Architectural and Transportation Barriers Compliance Board Electronic and Information Technology (EIT) Accessibility Standards (36 CFR 1194) General Services Administration (GSA), that all IT hardware/software/services are 508 compliant: Not ApplicableYes _X No The offeror is required to submit with its offer a designated area on its website that outlines the Voluntary Product Accessibility Template (VPAT) or equivalent qualification, which ultimately becomes the Government Product Accessibility Template (GPAT). Section 508 compliance information on the supplies and services in this contract are available at the following website address (URL): The EIT standard can be found at: .PRIME CONTRACTOR ORDERING FROM FEDERAL SUPPLY SCHEDULES.Prime Contractors (on cost reimbursement contracts) placing orders under Federal Supply Schedules, on behalf of an ordering activity, shall follow the terms of the applicable schedule and authorization and include with each order –A copy of the authorization from the ordering activity with whom the contractor has the prime contract (unless a copy was previously furnished to the Federal Supply Schedule contractor); andThe following statement:This order is placed under written authorization fromdated . In the event of any inconsistency between the terms and conditions of this order and those of your Federal Supply Schedule contract, the latter will govern.INSURANCE—WORK ON A GOVERNMENT INSTALLATION (JAN 1997) (FAR 52.228-5)The Contractor shall, at its own expense, provide and maintain during the entire performance of this contract, at least the kinds and minimum amounts of insurance required in the Schedule or elsewhere in the contract.Before commencing work under this contract, the Contractor shall notify the Contracting Officer in writing that the required insurance has been obtained. The policies evidencing required insurance shall contain an endorsement to the effect that any cancellation or any material change adversely affecting the Government's interest shall not be effective—For such period as the laws of the State in which this contract is to be performed prescribe; orUntil 30 days after the insurer or the Contractor gives written notice to the Contracting Officer, whichever period is longer.The Contractor shall insert the substance of this clause, including this paragraph (c), in subcontracts under this contract that require work on a Government installation and shall require subcontractors to provide and maintain the insurance required in the Schedule or elsewhere in the contract. The Contractor shall maintain a copy of all subcontractors' proofs of required insurance, and shall make copies available to the Contracting Officer upon request.SOFTWARE INTEROPERABILITY.Offerors are encouraged to identify within their software items any component interfaces that support open standard interoperability. An item’s interface may be identified as interoperable on the basis of participation in a Government agency-sponsored program or in an independent organization program. Interfaces may be identified by reference to an interface registered in the component registry located at PAYMENTSA payment under this contract to provide a service or deliver an article for the United States Government may not be more than the value of the service already provided or the article already delivered. Advance or pre-payment is not authorized or allowed under this contract. (31 U.S.C. 3324)TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)TERMS AND CONDITIONS APPLICABLE TO INFORMATION TECHNOLOGY (IT) PROFESSIONAL SERVICES (SPECIAL ITEM NUMBER 132-51)Note: All non-professional labor categories must be incidental to and used solely to support hardware, software and/or professional services, and cannot be purchased separately.SCOPEThe prices, terms and conditions stated under Special Item Number 132-51 Information Technology Professional Services apply exclusively to IT Professional Services within the scope of this Information Technology Schedule.The Contractor shall provide services at the Contractor’s facility and/or at the ordering activity location, as agreed to by the Contractor and the ordering activity.PERFORMANCE INCENTIVES I-FSS-60 Performance Incentives (April 2000)Performance incentives may be agreed upon between the Contractor and the ordering activity on individual fixed price orders or Blanket Purchase Agreements under this contract.The ordering activity must establish a maximum performance incentive price for these services and/or total solutions on individual orders or Blanket Purchase Agreements.Incentives should be designed to relate results achieved by the contractor to specified targets. To the maximum extent practicable, ordering activities shall consider establishing incentives where performance is critical to the ordering activity’s mission and incentives are likely to motivate the contractor. Incentives shall be based on objectively measurable tasks.ORDERAgencies may use written orders, EDI orders, blanket purchase agreements, individual purchase orders, or task orders for ordering services under this contract. Blanket Purchase Agreements shall not extend beyond the end of the contract period; all services and delivery shall be made and the contract terms and conditions shall continue in effect until the completion of the order. Orders for tasks which extend beyond the fiscal year for which funds are available shall include FAR 52.232-19 (Deviation – May 2003) Availability of Funds for the Next Fiscal Year. The purchase order shall specify the availability of funds and the period for which funds are available.All task orders are subject to the terms and conditions of the contract. In the event of conflict between a task order and the contract, the contract will take precedence.PERFORMANCE OF SERVICESThe Contractor shall commence performance of services on the date agreed to by the Contractor and the ordering activity.The Contractor agrees to render services only during normal working hours, unless otherwise agreed to by the Contractor and the ordering activity.The ordering activity should include the criteria for satisfactory completion for each task in the Statement of Work or Delivery Order. Services shall be completed in a good and workmanlike manner.Any Contractor travel required in the performance of IT Services must comply with the Federal Travel Regulation or Joint Travel Regulations, as applicable, in effect on the date(s) the travel is performed. Established Federal Government per diem rates will apply to all Contractortravel. Contractors cannot use GSA city pair contracts.STOP-WORK ORDER (FAR 52.242-15) (AUG 1989)The Contracting Officer may, at any time, by written order to the Contractor, require the Contractor to stop all, or any part, of the work called for by this contract for a period of 90 days after the order is delivered to the Contractor, and for any further period to which the parties may agree. The order shall be specifically identified as a stop-work order issued under this clause. Upon receipt of the order, the Contractor shall immediately comply with its terms and take all reasonable steps to minimize the incurrence of costs allocable to the work covered by the order during the period of work stoppage. Within a period of 90 days after a stop-work is delivered to the Contractor, or within any extension of that period to which the parties shall have agreed, the Contracting Officer shall either-Cancel the stop-work order; orTerminate the work covered by the order as provided in the Default, or the Termination for Convenience of the Government, clause of this contract.If a stop-work order issued under this clause is canceled or the period of the order or any extension thereof expires, the Contractor shall resume work. The Contracting Officer shall make an equitable adjustment in the delivery schedule or contract price, or both, and the contract shall be modified, in writing, accordingly, if-The stop-work order results in an increase in the time required for, or in the Contractor's cost properly allocable to, the performance of any part of this contract; andThe Contractor asserts its right to the adjustment within 30 days after the end of the period of work stoppage; provided, that, if the Contracting Officer decides the facts justify the action, the Contracting Officer may receive and act upon the claim submitted at any time before final payment under this contract.If a stop-work order is not canceled and the work covered by the order is terminated for the convenience of the Government, the Contracting Officer shall allow reasonable costs resulting from the stop-work order in arriving at the termination settlement.If a stop-work order is not canceled and the work covered by the order is terminated for default, the Contracting Officer shall allow, by equitable adjustment or otherwise, reasonable costs resulting from the stop-work order.INSPECTION OF SERVICESIn accordance with FAR 52.212-4 CONTRACT TERMS AND CONDITIONS--COMMERCIAL ITEMS (MAR 2009) (DEVIATION I - FEB 2007) for Firm-Fixed Price orders and FAR 52.212-4 CONTRACT TERMS AND CONDITIONS DCOMMERCIAL ITEMS (MAR 2009) (ALTERNATE I DDOCT 2008) (DEVIATION I – FEB 2007)applies to Time-and-Materials and Labor-Hour Contracts orders placed under this contract.RESPONSIBILITIES OF THE CONTRACTORThe Contractor shall comply with all laws, ordinances, and regulations (Federal, State, City, or otherwise) covering work of this character. If the end product of a task order is software, then FAR 52.227-14 (Dec 2007) Rights in Data– General, may apply.RESPONSIBILITIES OF THE ORDERING ACTIVITYSubject to security regulations, the ordering activity shall permit Contractor access to all facilities necessary to perform the requisite IT Professional Services.INDEPENDENT CONTRACTORAll IT Professional Services performed by the Contractor under the terms of this contract shall be as an independent Contractor, and not as an agent or employee of the ordering ANIZATIONAL CONFLICTS OF INTERESTDefinitions.“Contractor” means the person, firm, unincorporated association, joint venture, partnership, or corporation that is a party to this contract.“Contractor and its affiliates” and “Contractor or its affiliates” refers to the Contractor, its chief executives, directors, officers, subsidiaries, affiliates, subcontractors at any tier, and consultants and any joint venture involving the Contractor, any entity into or with which the Contractor subsequently merges or affiliates, or any other successor or assignee of the Contractor.An “Organizational conflict of interest” exists when the nature of the work to be performed under a proposed ordering activity contract, without some restriction on ordering activities by the Contractor and its affiliates, may either (i) result in an unfair competitive advantage to the Contractor or its affiliates or (ii) impair the Contractor’s or its affiliates’ objectivity in performing contract work.To avoid an organizational or financial conflict of interest and to avoid prejudicing the best interests of the ordering activity, ordering activities may place restrictions on the Contractors, its affiliates, chief executives,directors, subsidiaries and subcontractors at any tier when placing orders against schedule contracts. Such restrictions shall be consistent with FAR 9.505 and shall be designed to avoid, neutralize, or mitigate organizational conflicts of interest that might otherwise exist in situations related to individual orders placed against the schedule contract. Examples of situations, which may require restrictions, are provided at FAR 9.508.INVOICESThe Contractor, upon completion of the work ordered, shall submit invoices for IT Professional services. Progress payments may be authorized by the ordering activity on individual orders if appropriate.Progress payments shall be based upon completion of defined milestones or interim products. Invoices shall be submitted monthly for recurring services performed during the preceding month.PAYMENTSFor firm-fixed price orders the ordering activity shall pay the Contractor, upon submission of proper invoices or vouchers, the prices stipulated in this contract for service rendered and accepted. Progress payments shall be made only when authorized by the order. For time-and-materials orders, the Payments under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I – OCT 2008) (DEVIATION I – FEB 2007)applies to time-and-materials orders placed under this contract. For labor-hour orders, the Payment under Time-and-Materials and Labor-Hour Contracts at FAR 52.212-4 (MAR 2009) (ALTERNATE I– OCT 2008)(DEVIATION I – FEB 2007) applies to labor-hour orders placed under this contract. 52.216-31(Feb 2007) Time- and-Materials/Labor-Hour Proposal Requirements—Commercial Item Acquisition As prescribed in 16.601(e)(3), insert the following provision:The Government contemplates award of a Time-and-Materials or Labor-Hour type of contract resultingfrom this solicitation.The offeror must specify fixed hourly rates in its offer that include wages, overhead, general and administrative expenses, and profit. The offeror must specify whether the fixed hourly rate for each labor category applies to labor performed by—The offeror;Subcontractors; and/orDivisions, subsidiaries, or affiliates of the offeror under a common control.RESUMESResumes shall be provided to the GSA Contracting Officer or the user ordering activity upon request.INCIDENTAL SUPPORT COSTSIncidental support costs are available outside the scope of this contract. The costs will be negotiated separately with the ordering activity in accordance with the guidelines set forth in the FAR.APPROVAL OF SUBCONTRACTSThe ordering activity may require that the Contractor receive, from the ordering activity's Contracting Officer, written consent before placing any subcontract for furnishing any of the work called for in a task order.DESCRIPTION OF IT PROFESSIONAL SERVICES AND PRICINGThe Contractor shall provide a description of each type of IT Service offered under Special Item Numbers 132-51 IT Professional Services should be presented in the same manner as the Contractor sells to its commercial and other ordering activity customers. If the Contractor is proposing hourly rates, a description of all corresponding commercial job titles (labor categories) for those individuals who will perform the service should be provided.Pricing for all IT Professional Services shall be in accordance with the Contractor’s customary commercial practices; e.g., hourly rates, monthly rates, term rates, and/or fixed prices, minimum general experience and minimum education.The following is an example of the manner in which the description of a commercial job title should be presented:EXAMPLE: Commercial Job Title: System EngineerMinimum/General Experience: Three (3) years of technical experience which applies to systems analysis and design techniques for complex computer systems. Requires competence in all phases of systems analysis techniques, concepts and methods; also requires knowledge of available hardware, system software, input/output devices, and structure and management practices.Functional Responsibility: Guides users in formulating requirements, advises alternative approaches, and conducts feasibility studies.Minimum Education: Bachelor’s Degree in Computer ScienceScientific Systems & Software InternationalProfessional Services SSSI GSA PricingSIN 132-51Category IDLabor CategoryGSA PRICE(including IFF)001Applications Programmer$93.19002Applications Systems Analyst/ Programmer – Intermediate$98.59003Applications Systems Analyst/ Programmer – Senior$101.30004Business Process Consultant$106.70005Business Subject Matter Specialist$124.26006Business Systems Analyst - Intermediate$117.51007Business Systems Analyst - Senior$120.20008Business Systems Specialist$114.80009Chief Information Security Officer$149.92010Client/Server Database Manager$124.26011Client/Server Network Architect$124.26012Client/Server Support Analyst$110.75013Communications Analyst - Intermediate$75.64014Communications Analyst – Senior$83.74015Communications Facility Engineer$91.84016Communications Installer$58.08017Communications Transmission Engineer$90.49018Computer Operations Manager$106.70019Consultant$124.26020Data Architect$124.26021Data Communications Manager - Planning & Implementation$124.26022Data Entry Supervisor$75.64023Data Security Administration Manager$83.74024Data Security Analyst - Intermediate$76.98025Data Security Analyst – Senior$97.24026Data Warehousing Administrator$97.24027Data Warehousing Analyst$101.30028Data Warehousing Programmer$79.69029Data Warehousing Project Manager$105.36030Data/Configuration Management Specialist$112.11031Database Administrator$112.11032Database Analyst/ Programmer - Intermediate$99.95033Database Analyst/ Programmer – Senior$93.19034Database Manager$105.36035Disaster Recovery Administrator$113.45036Disaster Recovery Analyst$124.26037Documentation Specialist - Intermediate$114.80038Documentation Specialist – Senior$87.79039E-Business Manager$98.59040Electronic Data Interchange (EDI) Manager$124.26041Electronic Data Interchange (EDI) Specialist$124.26042Electronic Mail Coordinator$120.20043Engineering Subject Matter Specialist$102.65044ERP Business/Architectural Specialist$124.26045ERP Business Analyst - Intermediate$124.26046ERP Business Analyst - Senior$120.20047ERP Programmer$117.51048Graphics Specialist$114.80Scientific Systems & Software InternationalProfessional Services SSSI Offered GSA Pricing SIN 132-51Category IDLabor CategoryGSA PRICE(including IFF)049Groupware Specialist$98.59 050Help Desk Coordinator - Intermediate$113.45 051Help Desk Coordinator - Senior$74.28 052Help Desk Manager$76.98 053Help Desk Specialist$78.34 054Help Desk Support Services Specialist - Intermediate$74.28 055Help Desk Support Services Specialist - Senior$66.18 056Information Assurance Development Engineer$70.23 057Information Assurance Engineer$102.65 058Information Assurance Network Specialist$101.30 059Information Assurance Systems/Network Specialist$105.36 060Information Center Consultant$105.36 061Information Center Specialist$108.05 062Information Security Business Analyst$89.15 063Information Services Consultant$91.84 064Information Systems Auditor - Intermediate$102.65 065Information Systems Auditor - Senior$105.36 066Information Systems Training Specialist - Intermediate$110.75 067Information Systems Training Specialist - Senior$102.65 068Internal Communications Systems Consultant$103.99 069IT Subject Matter Specialist$105.36 070LAN Administrator - Intermediate$105.36 071LAN Administrator – Senior$85.09 072LAN Support Technician - Intermediate$87.79 073LAN Support Technician - Senior$90.49 074LAN/WAN Administrator$93.19 075LAN/WAN Integrator$101.30 076LAN/WAN/MAN Administrator$102.65 077Network Control Technician$105.36 078Network Engineer - Intermediate$75.64 079Network Engineer – Senior$90.49 080Network Operations Supervisor$93.19 081Network Planning Analyst - Intermediate$97.24 082Network Planning Analyst - Senior$90.49 083Network Planning Manager$93.19 084Network Systems Administrator$97.24 085Network Systems Manager$87.79 086Network/Hardware Support Technician$93.19 087Operations Manager - Data Communications$75.64 088Operations Manager - Voice Communications$87.79 089Operations Systems Manager$87.79 090Operations/ Technical Support Manager$87.79 091Operations/Network LAN Administrator$87.79 092Operations/Technical Support Analyst$87.79 093PC Products Analyst$90.49 094PC Systems Specialist$72.94 095PC/LAN Mgmt. Analyst - Intermediate$76.98 096PC/LAN Mgmt. Analyst – Senior$71.58 Scientific Systems & Software InternationalProfessional Services SSSI Offered GSA Pricing SIN 132-51Category IDLabor CategoryGSA PRICE(including IFF)097Project Engineer$74.28 098Project Manager – Senior$116.15 099Quality Assurance Analyst - Intermediate$120.20 100Quality Assurance Analyst - Senior$102.65 101Quality Assurance Specialist$103.99 102Security Coordinator$106.70 103Site Manager$124.26 104Software Architect$124.26 105Software Developer – Intermediate$105.36 106Software Developer – Senior$79.69 107Software Systems Engineer - Intermediate$86.44 108Software Systems Engineer - Senior$90.49 109Strategic Planner$91.84 110Systems Administrator - Intermediate$124.26 111Systems Administrator - Senior$74.28 112Systems Analysis and Programming Director$76.98 113Systems Engineer$124.26 114Systems Management Technologist$120.20 115Technical Editor$97.24 116Technical Writer$74.28 117Telecommunications Analyst/Technician$60.78 118Telecommunications Engineer/ Analyst – Intermediate$74.28 119Telecommunications Engineer/ Analyst – Senior$76.98 120Telecommunications Manager - Multiple Incumbents$79.69 121Telecommunications Manager - Single Incumbent$87.79 122Telecommunications Network Help Desk$87.79 123Telecommunications Programmer/ Systems Analyst –$60.78 124Telecommunications Programmer/ Systems Analyst – Senior$87.79 125Telecommunications Technician$91.84 126Telecommunications/Communications Integration Engineer$74.28 127Test Engineer$97.24 128UNIX Systems Administrator$87.79 129Voice Communications Administrator$87.79 130Voice Communications Manager - Planning & Implementation$74.28 131Voice Communications Technician$78.34 132Web Content Administrator$66.18 133Web Content Analyst$87.79 134Web Designer$90.49 135Web Marketing Manager$97.24 136Web Operations Manager$99.95 137Web Project Manager$105.36 138Web Security Administrator$117.51 139Web Security Analyst$120.20 140Web Software Developer$114.80 141Web Technical Administrator$99.95 80137035877500SSSI INFORMATION TECHNOLOGY PROFESSIONAL SERVICES LABOR CATEGORY SKILL / EXPERIENCE MATRIXCommercial Labor CategoryMinimum/General Experience and Years of ExperienceFunctional ResponsibilityEducational Requirements2 Years/Experience in theDevises or modifies procedures to solve complexBachelor's degree inApplicationscomplete SDLC from projectproblems considering computer equipment capacity andbusiness administration,Programmerinception through operationallimitations, prorating time, and form of desired rmation systems, orsupportDesigns, codes, tests, debugs, and documents.related field preferred4 Years/Experience in theUnder general supervision, formulates and definesBachelor's degree incomplete SDLC from projectsystem scope and objectives through research and fact-business administration,inception through operationalfinding to develop or modify moderately complexinformation systems, orApplicationssupport. Familiar with relationalinformation systems. Prepares detailed specificationsrelated field preferredSystems Analyst/databases and client-serverfrom which programs will be written. Designs, codes,Programmer –concepts. Performs a variety oftests, debugs, documents, and maintains thoseIntermediatetasks. Works under generalprograms. Competent to work on most phases ofsupervision; typically reports to aapplications systems analysis and programmingproject leader or manager.activities, but requires instruction and guidance in otherphases.6 Years/Experience in theUnder general direction, formulates and defines systemBachelor's degree incomplete SDLC from projectscope and objectives. Devises or modifies procedures tobusiness administration,inception through operationalsolve complex problems considering computerinformation systems, orApplicationssupport. Must have a workingequipment capacity and limitations, operating time, andrelated field preferredSystems Analyst/knowledge of relationalform of desired results. Prepares detailed specificationsProgrammer –databases and client-serverfrom which programs will be written. Designs, codes,Seniorconcepts. Performs a variety oftests, debug, and document those programs. Competentcomplicated tasks. May lead andto work at the highest technical level of all phases ofdirect the work of others.applications systems analysis and programmingactivities. May be responsible for completion of a phaseof a project. Regularly provides guidance and training toless-experienced analyst/programmers.7 Years/Experience in leadingResponsible for most complex systems process analysis,Bachelor's degree inteams in development ofdesign, and simulation. Requires highest-levelbusiness administration,requirements analysis andunderstanding of organization’s business systems andinformation systems, ordevelopment of requirementsindustry requirements. Focus is on process analysis andrelated field preferreddocumentation.re-engineering, with an understanding of technicalBusiness Processproblems and solutions as they relate to the current andConsultantfuture business environment. Creates process change by integrating new processes with existing ones andcommunicating these changes to impacted BusinessSystems teams. Recommends and facilitates qualityimprovement efforts. May lead re-engineering team andact as project manager in some cases.8 Years/Experience as subjectProvides technical knowledge and analysis of highlyMaster's degree inmatter expert, possessing in-specialized applications and operational environments,Information Systems,depth knowledge of a particularhigh-level functional systems analysis, design,computer science orarea, such as business,integration, documentation and implementation advice onrelated field preferred; orBusiness Subjectcomputer science, engineering,exceptionally complex problems that need extensivecertification by SoftwareMatter Specialistmathematics, or the variousknowledge of the subject matter for effectiveIndustry Recognized Orga-sciences.implementation. Participates as needed in all phases of-nizationsoftware development with emphasis on the planning,analysis, testing, integration, documentation, andpresentation phases.4 Years/Experience working withUnder general supervision, formulates and definesBachelor's degree inthe interface of informationsystems scope and objectives through research and fact-business administration,technology with functionalfinding combined with an understanding of applicableinformation systems, orgroups within an organization.business systems and industry requirements. With thisrelated field preferredExperience in the completeknowledge, develops or modifies moderately complexBusiness SystemsSDLC from project inceptioninformation systems. Includes analysis of business andAnalyst -through operational support.user needs, documenting requirements, and revisingIntermediateWell-versed in meeting withexisting system logic difficulties as necessary. Guidesusers to gather requirements,and advises less-experienced Business Systemsdocumenting these requirementsAnalysts. Competent to work in some phases of systemsand serving as liaison betweenanalysis and considers the business implications of theuser and IT community.application of technology to the current businessenvironment.6 Years/Experience working withUnder general direction, formulates and defines systemsBachelor's degree inthe interface of informationscope and objectives based on both users needs and abusiness administration,technology with functionalgood understanding of applicable business systems andinformation systems, orgroups within an organization.industry requirements. Devises or modifies proceduresrelated field preferredExperience in the completeto solve complex problems considering computerSDLC from project inceptionequipment capacity and limitations, operating time, andBusiness Systems Analyst - Seniorthrough operational support. Well-versed in meeting with users to gather requirements,form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.documenting these requirementsGuides and advises less-experienced Business Systemsand serving as liaison betweenAnalysts. Competent to work at the highest technicaluser and IT community.level of most phases of systems analysis whileconsidering the business implications of the application oftechnology to the current and future businessenvironment.10 Years/Experience in leadingTop-level technical contributor with expertise in particularBachelor's degree inteams in development ofbusiness processes responsible for formulating systemsbusiness administration,requirements analysis andscope and objectives relative to the organization’sinformation systems, ordevelopment of requirementsbusiness plan and industry requirements. Actsrelated field preferreddocumentation.independently or as a member of a project teamresponsible for providing technical guidance concerningBusiness Systemsthe business implications of the application of variousSpecialistsystems. Provides technical consulting on complexprojects. Devises and/or modifies procedures to solvethe most complex technical problems related to computerequipment capacity and limitations, operating time, andform of desired results. Creates detailed specificationsfrom which programs will be written. May have qualityassurance responsibilities.7 Years/Experience in all phasesEnsures that all information systems are functional andBachelor's degree inof computer operations.puter science,Experience directing employeesmanagement informationChief Informationand experience verbal andsystems, or related field.Security Officerwritten communications skills.Ability to analyze and solveproblems and prioritize andorganize.5 Years/Experience in leadingProjects long-range requirements for client/serverBachelor's degree inteams in development ofdatabase administration in conjunction with otherinformation systems,Client/Serverrequirements analysis andmanagers in the information systems function as well ascomputer science orDatabase Managerdevelopment of requirementsbusiness function managers. Prepares activity andrelated field preferred.documentation.progress reports regarding the client/server databasemanagement section.5 Years/Industry experienceTop-level technical expert responsible for design andBachelor's degree inincluding expert skills in Ciscodevelopment of a client/server environment. Developsinformation systems,routers and switches, experiencestrategy of client/server system and the designcomputer science orwith designing, installing andinfrastructure necessary to support that strategy.related field preferred.configuring LAN & WANAdvises on selection of technological purchases withClient/Server Network Architectnetworks and experience with routing protocols such as TCP/IP. Experience in networkregards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for thearchitecture includingorganization (SQL, ORACLE, SYBASE, etc.). Advises ofdemonstrated experience infeasibility of potential future projects to management.designing, developing,configuring and implementingenterprise level networks.5 Years/Requires advancedUnder general supervision, assists with personalBachelor's degree incomputer skills, good written andcomputer operating systems software andinformation systems,oral communication skills, ancommunication system software. Designs, tests, andcomputer science oradvanced knowledge ofmaintains personal computer systems. Responsible forrelated field preferred.Microsoft Office applications, aanalyzing and solving personal computer-relatedworking knowledge of network,problems. Responsible for security, integrity, andinfrastructure and client/serverreliability of personal computer systems. Tests andClient/Serverapplications, a good knowledgeintegrates new hardware, systems and modifications toSupport Analystof the day to day operation of theexisting equipment and systems. Performsdepartments supported by theresearch/investigations, analysis, design, testing, andapplications they support. Stronginstallation of supported hardware and software.problem-solving abilities;Schedules installation of new hardware and software andexcellent interpersonal skills.modifications to existing systems. Monitors performanceIndependent and self-motivated,of hardware and its capacity in all assigned locations.energetic with strong desire toRecommends and implements enhancements to existinglearn.hardware and systems.4 Years/Detailed knowledge ofUnder general supervision, assists Senior LevelBachelor's degree invoice/data communications andCommunications Analyst or Department Manager in theinformation systems,relational database conceptsplanning, design, and implementation of communicationscomputer science orand working knowledge ofnetworks. Responsible for providing assistance andrelated field work solutions and systems.technical support for network design activities. Assists inCommunicationsStrong problem-solving abilities;the review/assessment of user needs. May conductAnalyst -excellent interpersonal skills.feasibility studies for projects. May assist in theIntermediateSolid understanding ofevaluation and selection of equipment. Typically requirestelecommunications standardstwo to four year’s experience in telecommunications withand technologies for TDM, IPparticular emphasis in traffic engineering and networkand cellular phone service.design. Frequently reports to Data/VoiceCommunications Management or InternalCommunications Systems Consultant.6 Years/Detailed knowledge ofUnder general direction, assists in the planning, design,Bachelor's degree invoice/data communications andand implementation of communications rmation systems,relational database conceptsResponsible primarily for the assessment andcomputer science orand working knowledge ofoptimization of network design through review andrelated field work solutions and systems.assessment of user needs. Conducts feasibility studiesStrong problem-solving abilities;for large projects, develops requests for proposal,Communications Analyst - Seniorexcellent interpersonal skills. Solid understanding of telecommunications standardsevaluates vendor products, and makes recommendations on selection. May function as lead position providing guidance and training to less-experienced analysts.and technologies for TDM, IPTypically requires at least five years of experience inand cellular phone service.telecommunications with strong emphasis in networkdesign, traffic engineering, equipment vendors, andcarriers. Frequently reports to a Data/VoiceCommunications Manager or Internal CommunicationsSystems Consultant.4 Years/Excellent organizational,Provides technical direction and engineering knowledgeBachelor's degree inproject management, andfor communications systems infrastructure activities,information systems,problem solving skills areincluding planning, designing, and implementingcomputer science orneeded. Must be able to managecommunications infrastructure requirements for buildingsrelated field municationsmultiple priorities and tasks.and systems. Ensures that adequate and appropriateFacility EngineerProficient use of the Telecomplanning is provided to direct building architects andstatistical parameters (BHCA,planners in building communications spaces and mediaCCS, Erlangs, etc.) to measurepathways meet industry standards.current usage and forecastgrowth requirements.3 Years/Hands-on experienceAssists in the planning, design, and implementation ofBachelor's degree ininstalling and troubleshootingcommunications networks. Responsible for providinginformation systems,communications networks.assistance and technical support for network designcomputer science orExcellent organizational, projectactivities. Assists in the review/assessment of userrelated field municationsmanagement, and problemneeds. Performs feasibility studies for small projects.Installersolving skills are needed. MustAssists in the evaluation and selection of equipment.be able to manage multiplepriorities and tasks. Workingknowledge of telecom standardsand other cabling requirements.3 Years/Hands-on experienceProvides technical direction and engineering knowledgeBachelor's degree ininstalling and troubleshootingfor communications activities including planning,information systems,communications networks.designing, installing and maintaining largecomputer science orCommunications Transmission EngineerExperience and strong technical knowledge in CATV, Internet, computers and networks.Excellent technical knowledgecommunications networks. Develops, operates, and maintains voice, wireless, video, and data communications systems. Provides complex engineering or analytical tasks and activities associated with one orrelated field preferred.and aptitude in the areas of IPmore technical areas within the communications works, application serversand troubleshooting puter Operations Manager5 Years/Comprehensive knowledge of state-of-the-art computer hardware and software applications typically used by comparable sized associations; expert working knowledge of systems and the maintenance and upkeep requirements of an information management system. Good communication and customer service skills; ability to use non-technical approaches to train others in the use of computer hardware and software; and, well developed problem solving and analytical skills.Responsible for all activities relating to the operation of centralized data processing equipment and peripheral information systems equipment. Establishes detailed schedules for the utilization of all equipment in the computer operations section to obtain maximum utilization. Assigns personnel to various operations and directs their activities. Reviews and evaluates work and prepares performance reports. Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with personnel in other information systems sections to coordinate activities. Prepares activity and progress reports regarding the computer operations section.Frequently reports to a Director of Information Systems Operations.Bachelor's in Computer Science, or related area.Consultant10 Years/Experienced with assisting with project planning and requirement specifications. Experienced with developing prototypes and alternatives with other team members. Ability to understand client needs and maintain excellent client relationships.Works with end user groups to evaluate and solve technical problems. Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes.Bachelor's in Computer Science, or related area.Data Architect10 Years/With 7 Years experience leading teams in designing and building relational databases, develops strategies for data acquisitions, archive recovery, and implementation of a database.Designs and builds relational databases. Develops strategies for data acquisitions, archive recovery, and implementation of a database. Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Translates business needs into long-term architecture solutions. Defines, designs, and builds dimensional databases. Develops data warehousing blueprints,Master's degree in Information Systems, computer science or related field preferred.evaluating hardware and software platforms, and integrating systems. Evaluates reusability of current data for additional analyses. Reviews object and data models and the metadata repository to structure the data for better management and quicker access.Data Communications Manager - Planning & Implementation7 Years/Ability to contribute information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer service standards. Ability to determine system improvements, re-design work processes, and implement changes.Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of distributed processing client/server systems. Provides coordination in the analysis, acquisition, and installation of hardware, software, and facilities. Manages the training and efforts of a staff engaged in system and network planning, analysis and monitoring activities. Typically requires eight to ten years of experience in software/hardware LAN and WAN network design and analysis. Frequently reports to a Telecommunications Department Director/Manager or Planning and Engineering Manager.Bachelor's in Computer Science, or related area.Data Entry Supervisor4 Years/Knowledge of basic computer data entry tools, procedures and methods. Skilled in supervising and organizing data entry staff and functions.Skilled in reviewing proofing and verifying data.Experience in creating routine and specialized reports measuring data entry productivity and quality. Ability to effectively communicate verbally and in writing.Supervises all data entry activities. Assigns work to personnel and directs activities. Reviews and evaluates work and prepares performance reports. Frequently reports to a Computer Operations Manager or Production Control Supervisor.Bachelor's in Computer Science, or related area.Data Security Administration Manager5 years/With 2 Years experience managing technical personnel. Possess a thorough understanding of all aspects of computer and network security including such areas as firewall administration, encryption technologies and network protocols. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Directs and implements the necessary controls and procedures to cost-effectively protect information systems assets from intentional or inadvertent modification, disclosure, or destruction. Provides guidance and direction for the physical protection of information systems assets to other functional units. Provides reports to superiors regarding effectiveness of data security and makes recommendations for the adoption of new procedures. Assigns work to subordinates, monitors performance, and conducts performance appraisals. Interviews and makes recommendations for additional staff.Bachelor's in Computer Science, or related area.Data Security Analyst - Intermediate4 Years/Direct experience implementing or managing security functionality or controls in data center environments.Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.Under general supervision, performs all procedures necessary to ensure the safety of information systems assets and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. Conducts accurate evaluation of the level of security required.Provides management with status reports. Frequently reports to a Data Security Administration Manager.Bachelor's in information systems, computer science or related field preferred.Data Security Analyst - Senior6 Years/Direct experience implementing or managing security functionality or controls in data center environments.Excellent technical skills and knowledge to successfully manage project work; broad understanding of network, database and application security issues. Broad hand-on knowledge of firewalls, intrusion detection systems, anti-virus software, data encryptions, and other industry-standard techniques and practices.Under general direction, performs all procedures necessary to ensure the safety of information systems and to protect systems from intentional or inadvertent access or destruction. Interfaces with user community to understand their security needs and implements procedures to accommodate them. Ensures that user community understands and adheres to necessary procedures to maintain security. May require familiarity with domain structures, user authentication, and digital signatures. Conducts accurate evaluation of the level of security required. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security concerns and articulate issues to management.Bachelor's or Master's degree in information systems, computer science or related field preferred.Data Warehousing Administrator4 Years/Relational database experience is required (2 years minimum): Oracle 9i, 10g, 11g is used for enterprise applications.Coordinates the data administration technical function for both data warehouse development and maintenance.Plans and oversees the technical transitions between development, testing, and production phases of the workplace. Facilitates change control, problem management, and communication among data architects, programmers, analysts and engineers. Establishes and enforces processes to ensure a consistent, well- managed and well-integrated data warehouse infrastructure. Expands and improves data warehouse to includes data from all functions of the organization using data manipulation, transformation and cleansing tools.Requires three yeas of experience in the field.Bachelor's in Computer Science, or related area; or equivalent professional experience including application-specific experience.Data Warehousing Analyst4 Years/Experience in Data Warehouse modeling, analysis and development. A minimum of 3 years demonstrated experience and knowledge of the project lifecycle, including requirements gathering, use case development, and test plans development and execution.Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Reviews data loaded into the data warehouse for accuracy. Responsible for the development, maintenance and support of an enterprise data warehouse system and corresponding data marts. Troubleshoots and tunes existing data warehouse applications. Conducts research into new data warehouse applications and determines viability for adoption. Assists in establishing development standards. Evaluates existing subject areas stored in the data warehouse. Incorporates existing subject areas into an enterprise model. Creates new or enhanced components of the data warehouse. Requires two years experience in the field.Bachelor's in Computer Science, or related area; or equivalent professional experience including application-specific experience.Data Warehousing Programmer3 Years/Experience with developing, installing, configuring, and supporting Oracle or MS SQL Server, web report development; Java; Data Modeling. Exceptional analytical; conceptual; and problem-solving abilities; strong written and oral communication skills; able to prioritize and execute tasks in a high-pressure environment and work in a team-oriented group.Responsible for product support and maintenance of the data warehouse. Performs data warehouse design and construction. Codes and documents scripts and stored procedures. Designs/implements data strategy methods. Develops appropriate programs and systems documentation. Assists with Meta data repository management. Prepares/implements data verification and testing methods for the data warehouse. Creates index and view scripts. Requires two years experience in the field.Bachelor's in Computer Science, or related area; or equivalent professional experience including application-specific experience.Data Warehousing Project Manager7 Years/Experience delivering complex data management systems that operate on Internet-based technology platforms, including web-based dashboards, data warehouses, and executive reporting system. 3 -5 years leading full lifecycle data warehousing projects (end to end) for data migration and integration. Hands on experience in developing project and resource plans, identifying issues, solutions design/analysis, project tracking and metrics using Waterfall methodologies. Experience inindustry stand ETL tools, DBMS, and Reporting Systems is required.Works in a data warehouse environment, which includes data design, database architecture, metadata and repository creation. Responsible for leading data warehouse team in development and enhancements of the data warehouse user interface. Establishes user requirements. Creates new standards and procedures related to end user and internal interface development. Works with Data Architect on technical issues and system architecture definition. Translates high-level work plans and converts to detailed assignments for team members. Monitors status of assignments and reviews work for completion and quality. Typically requires more than five years of experience.Bachelor's or Master's in Computer Science, or related area; or equivalent professional experience including application-specific experience.Data/Configuration Management Specialist5 Years Experience/Experience in assisting in the establishment and maintenance of complex CM systems.Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.Bachelor's degree in technical field or business administration preferredDatabase Administrator5 Years/Preferably have two or more years in a development environment. Experience with MS SQL, Oracle, or IDMS, and with cross-database interface design and development.Participates in the design, creation, and maintenance of computerized databases. Responsible for quality control and auditing of databases to ensure accurate and appropriate use of data. Works with management to develop database strategies to support company needs. Consults with and advises users on access to various databases. Works directly with users to resolve data conflicts and inappropriate data usage. Directs theBachelor's degree in a technical field or in a field relevant to the work to be performedmaintenance and use of the corporate data dictionary. Typically requires two to four years of experience.Database Analyst/ Programmer - Intermediate4 Years/Experience interpreting physical database models and understanding relational database concepts such as indexes, primary and foreign keys, and constraints using Oracle. Experience designing, implementing, administering and monitoring the enterprise database environment.Under general supervision, designs, implements and maintains moderately complex databases. Maintains database dictionaries and integration of systems through database design. Competent to work on most phases of database administration but may require some instruction and guidance in other phases. Requires two years experience in the field.Bachelor's degree in a technical field or in a field relevant to the work to be performed6 Years/Experience interpretingUnder general direction, designs, implements andBachelor's degree in aphysical database models andmaintains complex database with respect to JCL, accesstechnical field or in a fieldunderstanding relationalmethods, access time, device allocation, validationrelevant to the work to bedatabase concepts such aschecks, organization, protection and security,performedindexes, primary and foreigndocumentation and statistical methods. Includeskeys, and constraints usingmaintenance of database dictionaries, overall monitoringDatabase Analyst/Oracle. Experience designing,of standards and procedures and integration of systemsProgrammer –implementing, administering andthrough database design. Competent to work at theSeniormonitoring the enterprisehighest level of all phases of database management.database environment. 3+ yearsRequires three years experience in the field.experience in using ORACLEprogramming tools (SQL Plus,PL/SQL, SQL Loader or otherORACLE databaseprogramming tools)Database Manager5 Years/Expert knowledge of data basing design and development; Expert with the MS Office Suite and other office administration softwareResponsible for all activities related to the administration of computerized databases. Assigns personnel to various projects and directs their activities. Reviews and evaluates work and prepares performance reports.Confers with and advises subordinates on administrative policies and procedures, technical problems, priorities, and methods. Consults with and advises users of various databases. Projects long-range requirements for database administration in conjunction with other managers in the information systems function as well as business function managers. Prepares activity and progress reports regarding the database management section. Typically requires five to seven years of experience.Bachelor's degree in a technical field or in a field relevant to the work to be performedDisaster Recovery Administrator4 Years/Experience with one or more storage systems in an enterprise environment.Knowledge of Enterprise data protection solutions in large federal environment. Ability to work with various in-house teams to determine the backup and recovery requirements.Under general supervision, responsible for the overall security and integrity of organizational electronic data, data systems, and data networks. Designs and administers programs to include policies, standards, guidelines, training programs, and a viable quality assurance process for disaster recovery. Oversees and reviews the testing and implementation of software, data systems, and data networks to ensure that the integrity and security of all electronic data and data systems are adequately protected. Oversees and facilitates the preparation of an organization-wide business resumption plan. Responsible for ensuring the business resumption plan adequately addresses the organization’s requirements and established time frames. Responsible for day-to-day security administration of the organization’s data systems and data networks including systems access administration. Typically requires five or more years of experience in disaster recovery/business resumption planning.Bachelor's degree in a technical field or in a field relevant to the work to be performed3 Years/Progressive, stableResponsible for security and integrity of assignedBachelor's degree in aexperience directly related to ITelectronic data, data systems, and data networks.technical field or in a fieldDisaster Recovery in a largeDesigns and administers programs to include policies,relevant to the work to becorporate, enterprise ITstandards, guidelines, training programs and a viableperformedenvironment, and at least 10quality assurance process for disaster recovery.years of direct disaster recoveryOversees and reviews the testing and implementation ofDisaster Recoveryexperience. Knowledge andsoftware, data systems and data networks to insure thatAnalystunderstanding of current disasterthe integrity and security of all electronic data and datarecovery planning techniquessystems are adequately protected. Oversees andand technologies as well as thefacilitates the preparation of an organization-widemethods used in performing riskbusiness resumption plan. Responsible for insuring theanalyses and business impactbusiness resumption plan adequately addresses anization's requirements and established time frames.Requires five years experience in the field.3 Years/Practical experience inUnder general supervision, prepares and/or maintainsBachelor's degree in atechnical writing in the ITsystems, programming, and operations documentation,technical field or in a fieldindustry or in a related area.including user manuals. Maintains a current internalrelevant to the work to beDemonstrated ability to graspdocumentation library. Competent to work on mostperformedcomplex software requirements.phases of documentation.Documentation Specialist - IntermediateDemonstrated ability to communicate effectively both orally and in writing. Experience working with desktop publishing,word processing, on-linedocumentation software andindustry writing style such asgrammar, sentence form, andstructure.5 Years/Practical experience inUnder general supervision, is responsible for preparingBachelor's degree in atechnical writing in the ITand/or maintaining systems, programming, andtechnical field or in a fieldindustry or in a related area.operations documentation, procedures, and methodsrelevant to the work to beDemonstrated ability to graspincluding user manuals and reference manuals.performedcomplex software requirements.Maintains a current internal documentation library.Demonstrated ability toProvides or coordinates special documentation servicesDocumentationcommunicate effectively bothas required. Competent to work at the highest level of allSpecialist - Seniororally and in writing. Experiencephases of documentation. May act as project leader forworking with desktop publishing,large positions.word processing, on-linedocumentation software andindustry writing style such asgrammar, sentence form, andstructure.7 Years/Demonstrated ability toSets direction and guides action plans and priorities ofBachelor's or Master'sorganize, prioritize and manageelectronic commerce, marketing and communications.degree in a technical fieldmultiple tasks and concurrentDevelops and facilitates organizational models andor in a field relevant to theE-Businessprojects. Interested in helping tostructure changes needed to meet the evolving electronicwork to be performed.Managercreate user-centered technologybusiness strategies. Establishes and implementssolutions that will drive towardenterprise-wide business systems.the success of organizationalgoals.7 Years/Experienced overseeingResponsible for daily electronic data interchange (EDI)Bachelor's degree instaff responsible for design andoperations of an organization. Develops and executescomputer science,development of EDI applicationstrategies for Internet-based interchange capabilities.management informationinterfaces and maps. Skilled atCoordinates and implements new EDI methods andsystems, or related field.Electronic Datadeveloping and implementing ansystems and enhances and upgrades the existingInterchange (EDI)EDI strategy to supportsystems. Finds EDI solutions for business operations.Managerorganizational initiatives. AbilityEstablishes and maintains communications and tradingto manage and lead the EDIpartner routings, including online orders and fulfillmentproject including documentation,systems. Audits the quality of data provided, providesquality assurance,security and backup, and ensures system disasterimplementation support, andrecovery processes are in place. Resolves tradingworkflow management in thepartner’s technical problems involving EDI. Developsfield or in a related area.technical design documentation. Ensures customer/vendor agreements meet legal requirements. Responsible for internal training of EDI and related staff.Electronic Data Interchange (EDI) Specialist3 Years/Possesses a solid background in information systems technology and a working knowledge of data communication protocols. Detail- oriented with excellent problem- solving skills and the ability to work independently.Provides support for EDI database analysis, design, and operations. Establishes and maintains communications within organization and with partners. Conducts and managers product evaluations. Provides product installation, configuration, and training. Performs systems maintenance to update records, specifications, and operating procedures of partner systems. Maintains EDI account transaction activities. Frequently reports to an Electronic Data Interchange Manager.Bachelor's in Computer Science, or related area.Electronic Mail Coordinator2 Years/Possesses technical background/knowledge, specifically familiarity with database systems and HTML. Demonstrates outstanding communication skills and professional experience.Possesses working knowledge of Microsoft Word, Excel, Access, PowerPoint, and HTML.Monitors servers, replication, and mail routing. Creates user accounts and maintains security levels on databases. Provides first-level telephone support and troubleshoots. Monitors existing messaging infrastructure and server usage, ensuring proper working order.Bachelor's degree in computer science or information systems.10 Years/ Possesses workProvides technical knowledge and analysis of highlyBachelor's degree inexperience in their area ofspecialized applications and operational environment,computer science,expertise and related knowledgehigh-level functional systems analysis, design,management informationand experience in: businessintegration, documentation, and implementation advicesystems, or related field.Engineering Subject Matter Specialistmanagement, core system configuration, software development life cycle (SDLC), development, systems testing,on exceptionally complex problems that necessitate high- level knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning,and business process re-analysis, modeling, simulation, testing, integration,engineering are considereddocumentation and presentation phases.beneficial.6 Years/Working experience withAdapts functional business requirements and processesBachelor's degree inLarge Enterpriseto technical solutions based upon comprehensivecomputer science,implementations of ERP. Shouldenterprise application solution sets. Enterprise resourcemanagement informationhave actively worked on aplanning and management processes, including but notsystems, or related field.minimum of 2 full life cyclelimited to: knowledge management, investment analysis,implementations with detaileddata warehousing, e-commerce, return on investmentERPfunctional knowledge in at leastanalysis, human resource analysis, materialBusiness/Architectutwo functional modules and anmanagement and logistics, supply chain management,ral Specialistunderstanding of the businessprocurement, ordering, manufacturing, decision support,and technical integration issuesand information dissemination.associated with those modules.Capable of leading mediumsized teams of 7-12 resourcesand able to deliver solutions withminimal guidance.4 Years/ Experience with LargeUnder general supervision, serves as subject matterBachelor's or Master'sEnterprise implementation ofexpert associated with content, processes, anddegree in informationERP. Experience with Businessprocedures associated with enterprise applications.systems, computerObjects Reports requirementsApplies functional knowledge to design and customizescience or related fielddefinition; experience inworkflow systems that provide seamless integration forpreferred.Business Objects Reportsclient/server applications. Writes functionalcreation and maintenance is arequirements, develops test plans, and works withplus. Experiences in one or moreproduction issues.areas are desirable: CustomerServices, Process Automation,Routing and Scheduling,Business Management, ProcessManagement, OrganizationalManagement, InvestmentManagement, Supply ChainManagement, KnowledgeERP BusinessManagement, RecordsAnalyst -Management, Analysis andIntermediateStatistics and BusinessIntelligence, Data Management,Human Resources, FinancialManagement, Asset/MaterialManagement, Development andIntegration, SecurityManagement, Collaboration,Communications and SystemsManagement, Controls andOversight, Risk Managementand Mitigation, RegulatoryDevelopment, Planning andResource Allocation, BudgetFormulation/Execution, CapitalPlanning, Enterprise Architecture(EA), Strategic Planning,Management Improvements andIT Security. Must be proficient in7956556032500accuracy and attention to detail, committed to quality standard, making continuous improvements, measuring and monitoring quality levels, owning and acting on quality problems.6 Years/Experience with LargeUnder general direction, serves as senior subject matterBachelor's or Master'sEnterprise implementation ofexpert associated with content, processes, anddegree in informationERP. Experience with Businessprocedures associated with ERP. Defines detailedsystems, computerObjects Reports requirementsrequirements, analyzes business needs, and validatesscience or related fielddefinition; experience insolutions with the client. Details requirements throughpreferred.Business Objects Reportsproduct development and other functions to support thecreation and maintenance is aproject team. Monitors other business analysts inplus. Experiences in one or moresoftware development methods and processes andareas are desirable: Customerimplementation of those methods. EvaluatesServices, Process Automation,development projects and assists in tailoring theRouting and Scheduling,development process to meet the project needs.Business Management, ProcessManagement, OrganizationalManagement, InvestmentManagement, Supply ChainManagement, KnowledgeERP BusinessManagement, RecordsAnalyst - SeniorManagement, Analysis andStatistics and BusinessIntelligence, Data Management,Human Resources, FinancialManagement, Asset/MaterialManagement, Development andIntegration, SecurityManagement, Collaboration,Communications and SystemsManagement, Controls andOversight, Risk Managementand Mitigation, RegulatoryDevelopment, Planning andResource Allocation, BudgetFormulation/Execution, CapitalPlanning, Enterprise Architecture(EA), Strategic Planning,Management Improvements andIT Security.IT Security.ERP Programmer3 Years/Experience implementing an ERP system in mid tier to large organizations. Proven experience in designing and implementing business solutions on an ERP platform across various functional modules (inventory, financials, manufacturing, etc.). Minimum 2 full cycle ERP implementations completed in the role defined above. Ability to quickly identify and analyze technical risks & impacts; define alternatives & prioritization to remove technical roadblocks.Under general supervision, works primarily in ERP client/server enterprise application. Designs and develops all aspects of data conversion. Builds application tables, panels, and reports. Codes individual modules and complex functions. Develops application tables, panels, and reports for projects. Responsible for software integration and external interface development. Troubleshoots and resolves testing issues. Responsible for technical documentation.Bachelor's degree in information systems, computer science or related field preferred.Graphics Specialist3 Years/Experience with web standards and technologies including HTML, CSS, JavaScript. Experience with standard design tools (Photoshop, Illustrator, Flash, Fireworks, Dreamweaver) and knowledge of usability and coding practices. Ability to work in a fast-paced, technically challenging and dynamic environment; Strong written and verbal skills.Responsible for graphics design and use, operation, and setup of computer graphic systems for business communications. Executes graphic projects and assists in coordination of all graphic production scheduling.Coordinates production support with outside vendors, as needed. Ensures that graphic projects are completed on time, within budget, and to user’s satisfaction. Interfaces with users to determine scope of project and best graphic medium. Trains other personnel in proper use of computer graphic equipment. Troubleshoots computer equipment problems and performs minor preventive maintenance. Frequently reports to a department manager or information systems management.Bachelor's degree in information systems, computer science or related field preferred.Groupware Specialist4 Years/Experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. Requires certain degree of creativity and latitude.Responsible for the implementation, maintenance, and support of organization messaging system. May work closely with first tier support staff to solve system problems. Ensures smooth integration of all groupware systems in a particular environment. Provides technical support on local groupware replication and client dial-up access issues. Prepares documentation that will assist in the maintenance of the groupware system. May serve as an internal consultant to developers, assisting them in the area of server supports, security, ID files, and other development issues that will aid the process. Requires solid working knowledge of WANs, LANs, and telecommunication concepts as they relate to the groupware system and database replication.Bachelor's degree in Computer science or related field.Help Desk Coordinator - Intermediate4 Years/ Knowledge of commonly used computer concepts, practices, and procedures. Experience in troubleshooting and problem resolution. Understanding of basic networking, servers and workstations. Ability to multi-task and prioritize work in an organized and efficient manner with minimal supervision.Under general supervision, responds to and diagnoses problems through discussions with users. Includes problem recognition, research, isolation, and resolution steps. Typically is able to resolve less complex problems immediately, while more complex problems are assigned to senior level support. May involve use of problem management database and help desk systems.Minimum of HS Diploma, however Associate's or equivalent technical training preferred with 2 years of experience in Help Desk environment.Help Desk Coordinator - Senior6 Years/Knowledge of commonly used computer concepts, practices, and procedures.Experience in troubleshooting and problem resolution.Understanding of basic networking, servers and workstations.Under general direction, responsible for ensuring the timely process through which problems are controlled. Includes problem recognition, research, isolation, resolution, and follow-up steps. Requires experience and understanding of MIS environment. Typically involves use of problem management database and help desk system. May provide guidance/training for less- experienced personnel.Minimum of HS Diploma, however Associate's or equivalent technical training preferred with 4 years of experience in Help Desk environment.Help Desk Manager5 Years/Knowledge/experience with enterprise ticketing systems. Experience providing support for applications and infrastructure, e.g. email, MS Office, Windows, desktops.Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.Has overall responsibility for help desk operations associated with the identification, prioritization and resolution of reported problems. Ensures that all phases of help desk support are properly coordinated, monitored, logged, tracked and resolved appropriately. May maintain responsibility for development, maintenance and integrity of help desk software. Requires 3 years experience in the field.Bachelor's degreeHelp Desk Specialist5 Years/Experience providing support for applications and infrastructure, e.g. email, MS Office, Windows, desktops.Experience with integrated Service Desk processes to support integrated Monitoring and Service Desk.Understanding of customers' desktop applications, Windows operating systems and office systems technologies remote access methods, basic networking functions, e-mail clients (Outlook) is essential.Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks, and monitors the problem to ensure a timely resolution.Bachelor's degreeHelp Desk Support Services Specialist- Intermediate4 Years/Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility. Experience in configuring, implementing, and troubleshooting electronic mail and calendaring applications.Familiarity with third party workstation software products that perform utility services, database development, file management, and security functions such as virus detection and elimination.Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and high level of technical skill in field of expertise. Escalates more complex problems to senior level.Bachelor's degreeHelp Desk Support Services Specialist- Senior6 Years/Experience shall include a range of assignments in technical tasks directly related to the proposed area of responsibility. Experience in configuring, implementing, and troubleshooting electronic mail and calendaring applications.Familiarity with third party workstation software products that perform utility services, database development, file management, and security functions such as virus detection and elimination.Under general direction, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. Handles problems that the first-tier of help desk support is unable to resolve. May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.Simulates or recreates user problems to resolve operating difficulties. Recommends systems modifications to reduce user problems. Maintains currency and highest level of technical skill in field of expertise.Bachelor's degreeInformation Assurance Development Engineer8 Years Experience/5 Years in designing and implementing information assurance and security standards. Develops and implements information assurance/security standards and procedures.Analyzes and defines security requirement for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution.Bachelor's degree in information systems, computer science or related field preferred.4 Years/In-depth understandingEstablishes and satisfies complex system-wideBachelor's degree inof processing Informationinformation security requirements based upon theinformation systems,Assurance Vulnerability alerts,analysis of user, policy, regulatory, and resourcecomputer science orBulletins, and Technical notes.demands. Supports customers at the highest levels in therelated field rmationHands on experience indevelopment and implementation of doctrine andAssuranceconducting system vulnerabilitypolicies. Applies know-how to government andEngineerassessment testing. Experiencecommercial common user systems, as well as towith UNIZ, Windows, CISCO,dedicated special purpose systems requiring specializedIntrusion Detection System (IDS)security features and procedures.and Firewall securityconfiguration experience.6 Years/Experience performingAnalyzes general information assurance-related technicalBachelor's degree invulnerability assessmentsproblems and provides basic engineering and technicalinformation systems,including development of risksupport in solving these problems. Designs, develops,computer science ormitigation strategies. Knowledgeengineers, and implements solutions that meet networkrelated field rmationand application of Best Businesssecurity requirements. Performs vulnerability/riskAssurance NetworkPractices (BBP) in support of theanalyses of computer systems and applications during allSpecialistC&A information systems.phases of the system development life cycle.Experience with firewalls,intrusion detection/preventionsystems, network security andanalysis tools.10 Years/DemonstratedInstalls, configures and maintains organization'sBachelor's degree inexperience and skill inoperating systems. Analyzes and resolves problemsinformation systems,designing, testing andassociated with server hardware, NT, applicationscomputer science orimplementing IT businesssoftware. Detects, diagnoses, and reports NT relatedrelated field rmation Assurance Systems/Network Specialistsolutions. Experience as an IT project resource or lead is desired. Adaptable professional with ability to drive change to transform systems andproblems on both NT server and NT desktop systems. Performs a wide variety of tasks in software/hardware maintenance and operational support of NT Server systems.processes. Excellentorganizational skills with abilityto visualize the big picture andmanage minute details.7 Years/Experienced with aUnder general supervision of Information CenterBachelor's degree invariety of the field's concepts,Manager, may support unlimited end user groups. Worksinformation systems,practices, and procedures.with users to solve problems with available technologycomputer science orRelies on experience andincluding hardware, software and peripherals. Studiesrelated field preferred.judgment to plan and accomplishand analyzes systems needs, trains users on softwaregoals. Performs a variety ofand hardware, handles troubleshooting, and providesInformation Centercomplicated tasks. May lead andquality assurance review of user systems. Acts asConsultantdirect the work of others. A wideproject manager, typically performs time estimates, anddegree of creativity and latituderegularly reviews status of projects. May haveis expected.specialization in particular software that would be utilizedin an end user environment. Keeps abreast oftechnological developments and may install newhardware and software for user groups. Frequentlyreports to an Information Center Manager.4 Years/Ability to Identify clientUnder general direction, advises and assists users inBachelor's degree inrequirements by establishingproblem-solving activities using information center rmation systems,Information Center Specialistpersonal rapport with potential and actual clients and other persons in a position toAssists in the selection and installation of information center tools. Evaluates new and existing software products. Competent to work at the highest technicalcomputer science, or related field.understand servicelevel of all phases of information center activities.requirements. Ability to collectdata by identifying sources of information; designing survey and collection methods.3 Years/Experience andDetermines enterprise information security standards.Bachelor's degree inexcellent technical skills andDevelops and implements information security standardsinformation systems,knowledge to successfullyand procedures. Ensures that all information systems arecomputer science ormange project work. Broadfunctional and secure.related field preferred.understanding of IT, network,database and applicationsecurity-related issues andcontrols. Strong knowledge andInformation Security Business Analystexperience with the Windows and Linuz operation systems and administration.Demonstrated ability to applytechnical and analytical skills ina security environment.knowledge of common attackmethodologies; common typesof security vulnerabilities; basiccomputer incident response andsecurity forensics.4 Years/ability to lead and /orTop-level technical expert supporting unlimited end userMaster's degree inactively participate in C&Agroups. Works with user groups to solve businessinformation systems,working sessions andproblems with available technology including hardware,computer science orstakeholder meetings.software, databases, and peripherals. Requires highrelated field preferred.Experience in applying ITlevel of diverse technical experience related to studyingInformation Services Consultantsecurity and Privacy concepts and principles to support enterprise business goals andand analyzing systems needs, systems development, systems process analysis, design, and re-engineering. Has skills and experience related to businessobjectives.management, systems engineering, operations research,and management engineering. Typically requiresspecialization in particular software or businessapplication utilized in an end user environment. Keepsabreast of technological developments and applications.4 Years/Progressive IS auditUnder general supervision, audits moderately complexBachelor's or Master'sexperience performing reviewsnew and existing information systems applications todegree in informationin a complex data center orensure that appropriate controls exist, that processing issystems, computerdepartmental computingefficient and accurate, and that systems and proceduresscience or related fieldenvironment, and strongare in compliance with corporate standards. Competentpreferred.knowledge of IT internal controlsto work on most phases of information systems auditing.and auditing techniques.Experience with personalInformation Systems Auditor - Intermediatecomputer systems, and experience designing, writing, and processing software programs and computer assistedaudit techniques. Advancedreport writing skills to composeaudit reports, letters, workpapers, and other servicecommunications; excellentconsulting, organizational,communication, interpersonal,and public presentation skills.4 Years/Progressive IS auditUnder general direction, audits the most complex newBachelor's or Master'sexperience performing reviewsand existing information systems applications to ensuredegree in informationin a complex data center orthat appropriate controls exist, that processing is efficientsystems, computerdepartmental computingand accurate, and that information systems proceduresscience or related fieldenvironment, and strongare in compliance with corporate standards. Competentpreferred.knowledge of IT internal controlsto work at the highest level of all phases of informationand auditing techniques.systems auditing.Experience with personalInformation Systems Auditor - Seniorcomputer systems, and experience designing, writing, and processing software programs and computer assistedaudit techniques. Advancedreport writing skills to composeaudit reports, letters, workpapers, and other servicecommunications; excellentconsulting, organizational,communication, interpersonal,and public presentation skills.4 Years/Experience withUnder general supervision, organizes and conductsBachelor's degree inpersonal computer systems, andmoderately complex training and educational programsinformation systems,experience, writing andfor information systems or user personnel. Maintainscomputer science orInformationprocessing software programs.records of training activities, employee progress, andrelated field preferred.Systems TrainingExperience is required in writingprogram effectiveness. Competent to work on mostSpecialist -technical reports and providingphases of information systems training.Intermediatepresentations anddemonstrations. Must have theability to intelligently conversewith all levels of rmation Systems Training Specialist - Senior4 Years/Experience with personal computer systems, and experience, writing and processing software programs. Experience is required in writing technical reports and providing presentations and demonstrations. Must have the ability to intelligently converse with all levels of customers.Under general direction, organizes, prepares, and conducts complex training and educational programs for information systems or user personnel. May design and develop in-house programs. Maintains records of training activities, employee progress, and program effectiveness. Competent to work at the highest level of all phases of information systems training.Bachelor's degree in information systems, computer science or related field preferred.Internal Communications Systems Consultant8 Years/Experience with systems analysis, LAN/WAN telecommunications network design, and traffic engineering. Experienced monitoring and analyzing system to maintain and upgrade performance.Provides systems guidance for current and proposed investments in telecommunications and network facilities and/or services from the development of communications software through financial implementation review.Researches present and future communication technologies. Works closely with system users to provide direction/assistance in identification and resolution of user problems. May supervise a group of planning analysts responsible for research/technical assistance for the user group. Typically requires eight to ten years of experience in telecommunications with emphasis on systems analysis, LAN/WAN telecommunications network design, and traffic engineering.Bachelor's degree in information systems, computer science or related field preferred.IT Subject Matter Specialist10 Years/Possesses work experience in their area of expertise and related knowledge and experience in: business management, core system configuration, software development life cycle (SDLC), development, systems testing, and business process re- engineering are consideredProvides extremely high-level subject matter proficiency for work described in the task. Provides advanced technical knowledge and analysis of highly specialized applications and operational environment, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require doctorate level knowledge of the subject matter for effective implementation.Bachelor's or Master's degree in Computer Science, or related area.beneficial.LAN Administrator - Intermediate2 Years/Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required. Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferredUnder general supervision, responsible for the acquisition, installation, maintenance, and usage of the organization’s local area network. Manages LAN performance and maintains LAN security. Ensures that security procedures are implemented and enforced.Installs all network software. Evaluates, develops and maintains telecommunications systems. Troubleshoots LAN problems. Establishes and implements LAN policies, procedures, and standards and ensures their conformance with information systems and organization objectives. Trains users on LAN operation. Typically requires two to four years of experience. Frequently reports to a PC support manager or Senior LAN Administrator.Bachelor's in Computer Science, or related area.LAN Administrator - Senior5 Years/Experience in Information Systems, including teaching or training in software applications, PC repair, providing support to users required. Experience in diagnosing and resolving LAN problems. Experience with data communications, operations and personal computers preferredUnder general direction, responsible for administration and day-to-day operation of organization’s local area network (LAN). Provides integrated team support and maintenance of LAN hardware and software. Maintains integrity of the LAN hardware and software. Installs LAN software upgrades, including planning and scheduling, testing and coordination. Studies vendor products to determine those which best meet organization needs; assists in presentation of information to management resulting in purchase, and installation of hardware, software, and telecommunications equipment. Performs LAN security procedures, including implementing login requests. Evaluates new products and technologies toBachelor's in Computer Science, or related area.determine impact on existing system configurations. Prepares proposals, cot/benefit analyses, and feasibility studies. Provides liaison support between the PC/LAN team, vendors and internal support group as needed.3 Years/Ability to work with aUnder general supervision, monitors and responds toBachelor's degree indiversity of individuals and/ortechnical control facility hardware and software problemscomputer science,groups; work with a variety ofutilizing hardware and software testing tools andinformation systems, ordata; and utilize a variety oftechniques. May interface with vendor support servicerelated field.LAN Support Technician - Intermediatetypes of job-related equipment. Ability to adapt to changing work priorities; communicating with diverse groups; meetinggroups to ensure proper escalation during outages or periods of degraded system performance. May assist with installation of terminals and associated hardware. May provide LAN server support. Requires strongdeadlines and schedules;knowledge of PC/LAN communicationsworking as part of a team; andhardware/software, in a multi-protocol environment, andworking with frequentnetwork management software.interruptions5 Years/Ability to work with aUnder general direction, monitors and responds toBachelor's degree indiversity of individuals and/orcomplex technical control facility hardware and softwarecomputer science,groups; work with a variety ofproblems utilizing a variety of hardware and softwareinformation systems, ordata; and utilize a variety oftesting tools and techniques. Provides primary interfacerelated field.LAN Supporttypes of job-related equipment.with vendor support service groups or provides internalTechnician - SeniorAbility to adapt to changing workanalysis and support to ensure proper escalation duringpriorities; communicating withoutages or periods of degraded system performance.diverse groups; meetingMay provide LAN server support. Requires extensivedeadlines and schedules;knowledge of PC/LAN communicationsworking as part of a team; andhardware/software in a multi-protocol environment andworking with frequentnetwork management software. May function as leadinterruptionsposition providing guidance and training for less- experienced technicians.LAN/WANAdministrator2 Years/Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expected.Monitors LAN, WAN, and servers. Provides batch monitoring, tape back-up, and restoration. Administers mail system and implements new database architecture. Monitors and conducts performance evaluation of networks. Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.Bachelor's degree in computer science, information systems, or related field.7 Years/Familiar with a variety ofResponsible for the overall integration of the enterprise-Bachelor's degree inthe field's concepts, practices,wide network including the planning, design, installation,computer science,and procedures. Relies onmaintenance, management, and coordination of theinformation systems, orexperience and judgment to plancorporate LAN/WAN (may include local, metropolitan,related field.and accomplish goals. Performsand wide area networks). Has responsibility for technicala variety of tasks. May lead andarchitecture and recommendations related to LAN/WAN.direct the work of others. A wideIs typically a top-level technical contributor with advancedLAN/WANdegree of creativity and latitudeknowledge and experience in the area of local and wideIntegratoris expected.area networking, communications, and relatedhardware/software. Maintains high level of technicalexpertise and studies vendor products to determine thosewhich best meet organization needs. Presentsinformation to management, which may result in thepurchase and installation of hardware, software, andtelecommunications equipment. Recommends networksecurity procedures and policies. Knowledgeable in amulti-platform operating environment. May work withVoce and/or Data Communications Analysts.LAN/WAN/MANAdministrator4 Years/Experience in analysis, design, and/or integration of sophisticated Telecommunications Systems which may also include LAN/WAN/MAN systems.Provides systems analysis and assessments or performs the installation, upgrade, modification, configuration, documentation, and/or troubleshooting of specialized telecommunications systems, networks, or components.Monitors LAN, WAN, MAN, and servers. Provides batch monitoring, tape backup, and restoration. Supports, installs, maintains, and troubleshoots all local area and wide area networking devices and related software for branch offices and internal and external networks.Bachelor’s degree in an engineering or computer science discipline or Associates degree with technical certification in an engineering or computer science discipline such as Microsoft System Engineer or Novel Certified Network work Control Technician1 Year/Knowledge of commonly- used concepts, practices, and procedures within field. Relies on instructions and pre- established guidelines to perform the functions of the job. Primary job functions do not typically require exercisingTests and analyzes all elements of complex network facilities (including power, software, communications devices, lines, modems, and terminals). Monitors and controls the performance and status of the network resources. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.Associate's degree in Computer Science, or related field.independent work Engineer - Intermediate2 Years/Must have strong network experience maintaining Cisco switches and routers, and troubleshooting general LAN/WAN problems. Working knowledge of web applications, web servers, application load balancers and storage systems. Must have good knowledge of general security methodologies such as firewalls, IDS/IPS and access control list. Working knowledge of IP, OSPF, BGP, EIGRP, MPLS, CheckPoint firewall.Under general supervision, oversees the purchase, installation, and support of network communications, including LAN/WAN systems. Works on problems of diverse scope where analysis of situation requires evaluation and judgment. Responsible for evaluating current systems. Assists in the planning of large-scale systems projects through vendor comparison and cost studies. Requires thorough knowledge of LAN/WAN systems, networks, and applications. Typically requires two to five years of experience.Bachelor's in Computer Science, or related work Engineer - Senior4 Years/Must have strong network experience maintaining Cisco switches and routers, and troubleshooting general LAN/WAN problems. Working knowledge of web applications, web servers, application load balancers and storage systems. Must have good knowledge of general security methodologies such as firewalls, IDS/IPS and access control list. Working knowledge of IP, OSPF, BGP,Under general direction, manages the purchase, installation, and support of network communications, including LAN/WAN systems. Responsible for evaluating current systems. Works on complex problems where analysis of situation requires in-depth evaluation of various factors. Plans large-scale systems projects through vendor comparison and cost studies. Provides work leadership and training to lower level network engineers. Requires expert knowledge of LAN/WAN systems, networks, and applications.Bachelor's in Computer Science, or related area.EIGRP, MPLS, CheckPoint work Operations Supervisor5 Years/Experience planning and implementing new developments to ensure growth. Experience managing multiple networks. Ability to team with various members of IT. Experience managing IT personnel.Provides first level guidance/direction (either as a full- time supervisory position or on a project management basis) to network operation and maintenance analysts, technicians, and/or engineers. Performs technical analysis of complex software, hardware, and transmission facility using various diagnostic tools in support of efficient network operations. Provides guidance/direction for engineering efforts and test and evaluation programs. Performs on-site engineering when required. Typically requires five years of experience in operations, maintenance, and sustained engineering of LAN to WAN internetworking. Frequently reports to a Regional Manager or Operations Manager.Bachelor's in Computer Science, or related work Planning Analyst - Intermediate4 Years/ Experience supporting large IT environment supporting Distributed computing platforms, including resolving complex system problems. Experience installing, configuring and supporting N-Tiered applications. Experience supporting IIS 6 & IIS 7,Windows 2003, Windows 2008, IP based services (LDAP, DNS, etc.), network protocols andUnder general supervision, plans and evaluates moderately complex existing network systems and makes recommendations for resources required to maintain and/or expand service levels. Provides assistance in network planning, engineering, architecture, and the development of technical standards and interface applications. Evaluates new products as assigned.Provides resolution for network problems. Typically requires four to six years of experience in telecom networks. Frequently reports to a higher Network Planning position or a Telecommunications DepartmentBachelor's in Computer Science, or related area.server architectures.Director/work Planning Analyst - Senior6 Years/Experience supporting large IT environment supporting Distributed computing platforms, including resolving complex system problems. Experience installing, configuring and supporting N-Tiered applications. Experience supporting IIS 6 & IIS 7,Windows 2003, Windows 2008, IP based services (LDAP, DNS, etc.), network protocols and server architectures.Under general direction, plans and evaluates complex existing network systems and makes recommendations for resources required to maintain and/or expand service levels. Provides highly skilled technical assistance in network planning, engineering, and architecture.Develops technical standards and interface applications, identifies and evaluates new products, and provides resolution for network problems. May interface with vendors to identify and purchase hardware and software. May function as lead position for other Network Planning Analysts. Typically requires six to eight years of experience in telecom networks. Frequently reports to a Telecommunications Department Director/Manager or a higher Network Planning position.Bachelor's in Computer Science, or related work Planning Manager6 Years/Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expectedResponsible for long-term strategic planning to ensure network capacity meets current and future network requirements including planning for remote hardware and communications facilities, development and implementation of methodologies for system analysis, installation, and support. Defines and develops methodology to ensure compatibility of all software and hardware products at each facility. Provides ongoing coordination in the analysis, acquisition, and installation of remote hardware and software. May supervise Network Planning Analysts.Bachelor's in Computer Science, or related work Systems Administrator5 Years/Strong background in the administration and maintenance of Windows server systems, IIS 6.0 & IIS7 including network infrastructure. Identify, deploy, and maintain software and computer steams for development and test environments.Provides system administration of Network, Web, and/or communication systems, including Local Area Network (LAN) and Wide Area Network (WAN) systems, involving network security. Prepares technical implementation plans that provide integrated solutions including actions, milestones, timelines and critical paths required for complete solutions.Associates Degree in Computer Science, Information Systems, Engineering, Business, or related scientific work Systems Manager10 Years/Experience working with data and voice networking, along with an excellent operational knowledge of network hardware and software. Possess outstanding interpersonal, management, and oral and written communication skills, as well as the ability to multitask.Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment in large scale or multi-shift operations.Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.Bachelor's in Computer Science, or related work/Hardware Support Technician5 Years/Experience installing new software and hardware. Ability to set up user accounts, permissions and passwords. Experience overseeing security of all systems especially the internet. Experience fixing network faults, providing technical support and training.Monitors and responds to hardware, software, and network problems. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Monitors and controls the performance and status of the network resources.Bachelor's degree in Computer science or related field.Operations Manager - Data Communications5 years/ With 3 years experience managing technical personnel.Experienced in computer operations combined with supervisory experience is required. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Manages all aspects of the daily operation for data network(s) in either a standalone data network environment in a voice and data separated network environment. Develops project plans for the implementation of new telecommunications technology and systems. Directs technical analysis of complex software, hardware, and transmission systems.Coordinates with vendors involved in providing communication activities.Bachelor's in Computer Science, or related area.Operations Manager - Voice Communications5 years/ With 3 years experience managing technical personnel.Experienced in computer operations combined with supervisory experience is required. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Manages all aspects of the daily operation for voice network(s) in either a standalone voice network OR in a voice and data separated network environment.Develops project plans for the implementation of new telecommunications technology and systems. Directs technical analysis of complex software, hardware, and transmission systems.Bachelor's in Computer Science, or related area.Operations Systems Manager5 years/ With 3 years experience managing technical personnel.Experienced in computer operations combined with supervisory experience is required. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.Provides input to policy level discussions regarding standards and budget constraints.Bachelor's in Computer Science, or related area.Operations/ Technical Support Manager5 years/ With 3 years experience managing technical personnel.Experienced in computer operations combined with supervisory experience is required. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Responsible for all activities relating to technical guidance for planning, directing, and monitoring information systems operations. Plans and recommends machine modifications or additional equipment to increase the capacity of the system. Prepares operational cost estimates for current and proposed projects.Evaluates vendor proposals for purchases of hardware. May manage related outsourcing contracts and service levels. Directs compilation of records and reports concerning production, machine malfunctioning, and maintenance. May advise or consult on organizational, procedural, and workflow plans, methods, and procedures analysis. Analyzes the results of workflow plans, monitors the operating system(s) and recommends changes to improve processing and utilization. May have departmental staff responsibility. Frequently reports to an Information Systems Operations Manager or Director of Information Systems Operations.Bachelor's in Computer Science, or related area.Operations/Network LAN Administrator3 Years/Experience in all areas of local and wide area networks management and administration including system configuration, setup, troubleshooting, planning, designing, implementation, and user support. Working knowledge of local and wide area networks (LAN/WAN), Internet, e-mail systems, telecommunications and data communications.Supports, monitors, tests, and troubleshoots hardware and software problems pertaining to LAN. Recommends and schedules repairs. Provides end users support for all LAN- based applications. Installs and configures workstations.Bachelor's degree in Computer Science, Information systems, or related field.Operations/Technic al Support Analyst3 Years/ Experienced in computer operations combined with supervisory experience is required. Possess excellent planning, project-management and problem-solving skills, along with superior communication and interpersonal abilities.Provides technical guidance for directing and monitoring information systems operations. Implements machine modifications to increase the capacity of the system.Directs compilation of records and reports concerning production, machine malfunctioning and maintenance.Bachelor's degree in Computer Science, Information systems, or related field.4 Years/Knowledgeable aboutUnder general supervision, analyzes and evaluatesBachelor's degree inmicrocomputer products andmicrocomputer products and systems available in theComputer Science,systems in marketplace. Abilitymarketplace. Analyzes such products for compatibility,Information systems, orto compare and evaluateexpandability, and ease of use and support.related field.PC Products Analystattributes of products and make recommendations. Possesses excellent writing skills.Recommends to management the support or nonsupport of evaluated products. Participates in the development and customization of products. Designs applicationoptions/screens compatible with mainframe applications.Prepares product development documentation regardinguse of product. Frequently reports to a PC SupportManager.4 Years/Knowledge of PCUnder general supervision, performs analytical, technical,Bachelor's degree inhardware, software, andand administrative work in the planning, design, andcomputer science,networking protocols isinstallation of new and existing personal computerinformation systems, oressential. Configuration andsystems. Works on moderately complex applications.related field.troubleshooting skills areConfers with end users to determine types of hardwarenecessary. Ability toand software required. Writes programs to fulfillPC Systemscommunicate effectively bothrequirements or selects appropriate off-the-shelf softwareSpecialistorally and in writing. Ability toand modifies to suit. May maintain or utilizequickly identify problems andtelecommunications protocols. Installs new hardwareimplement solutions with minimaland maintains existing hardware. Trains end users indowntime. Ability to work withuse of equipment and software. Frequently reports to aand assist vendors with thePC Support Manager.installation of various systems ornetwork attached devices andbecome familiar with theseproducts in order to provide “first line of defense” support.4 Years/Experienced inUnder general supervision, works closely with businessBachelor's degree ininstallation and configuration ofand management and staff on LAN support, networkComputer Science,servers. Ability to troubleshootdesign, and configuration in a multi-server rmation systems, ornetwork problems and suggestResponsible for the installation/configuration and supportrelated field.PC/LAN Mgmt. Analyst - Intermediatefixes. Possesses excellent writing skills.of client servers, application support software, and implementation of new business software applications. Participates with client in the installation/configuration of equipment and software. Analyzes and coordinatesresolution of network problems. Provides technicalsupport and guidelines to client and systems areasthrough documentation. Requires experience with TokenRing.6 Years/Experienced in theUnder general direction, provides consultation toBachelor's degree ininstallation and configuration ofbusiness area management and staff at the highestComputer Science,servers. Ability to troubleshoottechnical level for all aspects of PC/LAN design andInformation systems, orPC/LAN work problems and suggestconfiguration in a multi-server environment. Plans andrelated field.Analyst – Seniorfixes. Possesses excellentcoordinates the installation of new or modified Local Areawriting works and installs and coordinates the resolution ofnetwork problems or malfunctions. Provides technicalsupport and guidelines to client and systems areasthrough documentation. Requires experience with TokenRing.Project Engineer3 Years/ Familiar with a variety of the field's concepts, practices, and procedures. Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. May lead and direct the work of others. A wide degree of creativity and latitude is expectedManages long-term IT engineering projects. Performs engineering design evaluations and works to complete projects within budget and scheduling restraints.Develops, implements, and monitors information systems policies and controls to ensure data accuracy, security, and regulatory compliance. Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine and address problems.Bachelor's degree in Computer Science, Information systems, or related field.10 Years/ProgressiveResponsible for all aspects of the development andMaster's degree inInformation Technology (IT)implementation of assigned projects and provides aInformation Systems,experience including at least foursingle point of contact for those projects. Takes projectscomputer science orprojects in technical areas. Atfrom original concept through final implementation.related field preferred; orleast two projects must haveInterfaces with all areas affected by the project includingcertificationoccurred within the past five (5)end users, computer services, and client services.by Software Industryyears. Six (6) years inDefines project scope and objectives. Develops detailedRecognizedProject Manager –supervision of substantialwork plans, schedules, project estimates, resource plans,OrganizationSeniorGovernment IT projects. Four (4)and status reports. Conducts project meetings and isyears of this experience mustresponsible for project tracking and analysis. Ensureshave been in supervising largeadherence to quality standards and reviews projectIT services contracts, includingdeliverables. Manages the integration of vendor taskspeople of various job categoriesand tracks and reviews vendor deliverables. Providesand skills.technical and analytical guidance to project team.Recommends and takes action to direct the analysis andsolutions of problems.3 Years/Experience with blackUnder general supervision, carries out procedures toBachelor's degree in abox and white box testing. Mustensure that all information systems, products andtechnical field or in a fieldhave a working knowledge ofservices meet minimum organization standards and end-relevant to the work to bequality assurance methodologiesuser requirements. Thoroughly tests software to ensureperformedQuality Assurance Analyst - Intermediateand familiar with NT, UNIX and/or Solaris environments. Specialized experience includes: Configuration Management,proper operation and freedom from defects. Documents and works to resolve all problems. Reports progress on problem resolution to management. Devises improvements to current procedures and developssoftware testing and integration,models of possible future configurations. Performssoftware metrics and theirworkflow analysis and recommends qualityapplication to software qualityimprovements. Frequently reports to a Qualityassessment.Assurance Manager.5 Years/Experience with blackUnder general direction, carries out procedures to ensureBachelor's degree in abox and white box testing. Mustthat all information systems, products and services meettechnical field or in a fieldhave a working knowledge oforganization standards and end-user requirements.relevant to the work to bequality assurance methodologiesPerforms and leads tests of software to ensure properperformedand familiar with NT, UNIXoperation and freedom from defects. May create test dataand/or Solaris environments.for applications. Documents and works to resolve allQuality AssuranceSpecialized experience includes:complex problems. Reports progress on problemAnalyst - SeniorConfiguration Management,resolution to management. Devises improvements tosoftware testing and integration,current procedures and develops models of possiblesoftware metrics and theirfuture configurations. Acts as information resource aboutapplication to software qualityassigned areas to technical writers and other Qualityassessment.Assurance Analysts. Performs complex workflow analysisand recommends quality improvements. Frequentlyreports to a Quality Assurance Manager.5 Years Experience/3 YearsProvides development of project Software QualityBachelor's degree in aexperience as a software testerAssurance Plan and the implementation of procedurestechnical field or in a fieldfor cloud-based, web-based, andthat conforms to the requirements of the contract.relevant to the work to beQuality Assuranceclient-server applications.Provides an independent assessment of how theperformedSpecialistproject's software development process is beingimplemented relative to the defined process andrecommends methods to optimize the organization'sprocess.Security Coordinator2 Years/Excellent knowledge of IT security systems, tools and procedures. Ability to interpret and evaluate data accurately. Understanding of confidentiality issues. Committed to keep up to date with emerging security threats, technologies and trendsCoordinates, develops, and evaluates security programs for an organization.Bachelor's degree in information technology, computer science or relevant field.Site Manager7 Years/Extensive experience in applications systems analysis and programming.Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short-range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources.Bachelor's degree in a technical field or in a field relevant to the work to be performedSoftware Architect7 Years/Extensive experience in leading the design and development of stand-alone and/or integrated systems.Works independently designing and developing new software products or major enhancements to existing software. May lead a large development team in the design of highly complex software systems. Acts as highest-level technical expert, addressing problems of systems integration, compatibility, and multiple platforms. Responsible for project completion. Performs feasibility analysis on potential future projects to management.Bachelor's degree in information technology, computer science or relevant field.2 Years/Experience in softwareUnder general supervision, develops codes, tests, andBachelor's degree inprojects, knowledge of:debugs new software or enhancements to existinginformation technology,Java/JEE, C++, Perl, OO design,software. Has good understanding of businesscomputer science orEclipse, Web sphere, Webapplications. Works with technical staff to understandrelevant field.Software DeveloperServices, XML/schema, SOAproblems with software and resolve them. Resolves– Intermediateframeworks, databasescustomer complaints with software and responds toOracle/MS SQL Server etc.suggestions for improvements and enhancements. MayProduct Lifecycle Managementassist in development of software user manuals.software experience desired.Requires two years experience in the field.Technical knowledge of one ormore of the following: databasesolutions and Product Lifecycle Management (PLM) software solutions.4 Years/Experience in softwareUnder general direction, participates as high-levelBachelor's degree inprojects, knowledge of:technical expert in design development, coding, testing,information technology,Java/JEE, C++, Perl, OO design,and debugging new software or significantcomputer science orEclipse, Web sphere, Webenhancements to existing software. Works with technicalrelevant field.Services, XML/schema, SOAstaff to understand problems with software and developsframeworks, databasesspecifications to resolve them. Resolves customerSoftware DeveloperOracle/MS SQL Server plaints and responds to suggestions for– SeniorProduct Lifecycle Managementimprovements and enhancements. Participates in thesoftware experience desired.development of software user manuals. May act as teamTechnical knowledge of one orleader on less complex projects. Assists in training lessmore of the following: databaseexperienced software development staff. Requires fivesolutions and Product Lifecycleyears experience in the field.Management (PLM) softwaresolutions.2 Years/Experience and ability toUnder general supervision, works from specifications toBachelor's degree inlead or direct a team of softwaredevelop or modify moderately complex softwareinformation technology,engineers developing andprogramming applications. Assists with design, coding,computer science ormaintaining applicationsbenchmark testing, debugging, and documentation ofrelevant field.software, database packages,programs. Applications generally deal with utilityutility programs and other highlyprograms, position control language, macros,complex system softwaresubroutines, and other control modules. Competent torequirements. Ability to analyzework on most phases of software systems programmingSoftware Systemssystems requirements andapplications, but requires instruction and guidance inEngineer -design specifications. Ability toother phases.Intermediatedevelop block diagrams andlogic flow charts. Ability totranslate detailed systemsdesigns into executablesoftware. Ability to preparerequired documentation,including project plans andsoftware programdocumentation.4 Years/Experience and ability toUnder general direction, formulates and definesBachelor's degree inlead or direct a team of softwarespecifications for complex operating softwareinformation technology,engineers developing andprogramming applications or modifies/maintains complexcomputer science ormaintaining applicationsexisting applications using engineering releases andrelevant field.software, database packages,utilities from the manufacturer. Designs, codes, tests,utility programs and other highlydebugs, and documents those programs. ResponsibleSoftware Systems Engineer - Seniorcomplex system software requirements. Ability to analyze systems requirements andfor applications dealing with the overall operating system, such as sophisticated file maintenance routines, large telecommunications networks, computer accounting, anddesign specifications. Ability toadvanced mathematical/scientific software packages.develop block diagrams andCompetent to work at this highest technical level on alllogic flow charts. Ability tophases of software systems programming applications.translate detailed systemsMay have responsibility for the evaluation of new anddesigns into executableexisting software products. May assist other systemssoftware. Ability to prepareprogrammers to effectively utilize the system’s technicalrequired documentation,including project plans and software program documentation.software.Strategic Planner7 Years/Strong knowledge of concepts, practices, and procedures. Must have good judgment skills, which are needed for planning and accomplishing strategic goals. Possess excellent analytical, interpersonal and problem- solving skills, and a firm grasp of economics, financial analysis, and market research.Provides strategic planning of large projects or a significant segment of a strategic planning portion of a large complex project. Provides the overall approach to clarify mission statements so they can be used as springboards in envisioning their desired future. Assists in developing mission and vision statements, subsequent goal delineation, provides guidance for building operational plans and specifying measurable outcomes to include capital outlay planning efforts in a consolidated strategic planning process and prioritizes those initiatives.Bachelor's degree in computer science or related field; MBA a plus.Systems Administrator - Intermediate3 Years/Experience in a large local area network environment designing and analyzing network systems. Knowledge of hardware and software installation, testing, and operation; knowledge of application of computer software for automating highly diverse organization activities.Knowledge of the principles of data communications and telecommunications.Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.Bachelor's in Computer Science, or related area.Systems Administrator - Senior5 Years/Experience in a large local area network environment designing and analyzing network systems. Knowledge of hardware and software installation, testing, and operation; knowledge of application of computer software for automating highly diverse organization activities.Knowledge of the principles of data communications andUnder general direction, responsible for activities related to system administration. Assigns personnel to various projects, directs their activities, and evaluates their work. Ensures long-term requirements of systems operations and administration are included in the overall information systems planning of the organization. Responsible for the installation, maintenance, configuration, and integrity of computer software. Implements operating system enhancements that will improve the reliability and performance of the system.Bachelor's in Computer Science, or related area.telecommunications.Systems Analysis and Programming Director10 Years/Experienced managing and leading technical personnel. Excellent communications and customer service skills.Experienced in all aspects of software engineering.Develops software within an organization. Directs the software engineering function in developing, releasing, and maintaining software applications/operating systems according to business needs.Bachelor's in Computer Science, or related area.4 Years/Experience withPerforms a variety of systems engineering tasks andBachelor's degree inhardware and softwareactivities that are broad in nature and are concerned withinformation systems,installation and maintenance.major systems design, integration, and implementation,computer science orExtensive working knowledge ofincluding personnel, hardware, software, budgetary, andrelated field preferred.PCs, network hardware,support facilities and/or equipment. Provides qualitySystems Engineeroperation systems, andassurance review and the evaluation of new and existingsoftware. Ability to diagnose andsoftware products.resolve complex communicationproblems. Excellentcommunication and customerservice skills.3 Years/ExperiencedAnalyzes, develops, operates, and maintains softwareBachelor's degree inSystemsmaintaining software librarieslibraries and catalogs. Provides support and direction forinformation systems,Managementand catalogs. Possessesuser groups in the use of the software/hardware systemscomputer science orTechnologistexcellent organizational skillsand programs to support an integrated system.related field preferred.and customer service skills.5 Years/Experience in one orResponsible for content of technical documentation.Bachelor's degree in amore of the following areas:Checks author’s document for spelling, grammar andtechnical field (fordeveloping, editing, andcontent problems (e.g., missing instructions or sections;example, computerproducing technical and graphicredundant or unnecessary sections). Accuracy ofscience or in English,documentation; providingcontent may fall under this position or the programmer,Professional Writing, orresearch assistance; providingdepending on the expertise of the editor. Ensures thatother language-relatedprogram coordination for ITdocuments follow the style laid out in the organization’sfield.Technical Editorsystems. Five (5) yearsstyle guide. May also be responsible for maintaining theexperience in specialized area ofstyle guide. Suggests revisions to the style guide asproducing documentation,appropriate. Editor is often a technical writer who hasand/or providing researchmoved to this position. Note: This description is for aassistance for Government ITtechnical editor in a large software house or an editor in asystems.technical lab, which produces papers for publication.Newsletter, newspaper, or magazine editors should notbe matched to this position.3 Years/Experience writingWrites a variety of technical articles, reports, brochures,Bachelor's degree in atechnical documentation.and/or manuals for documentation for a wide range oftechnical field (forExcellent writing skills. Stronguses. Coordinates the display of graphics and theexample, computercommunication andproduction of the document.science or in English,interpersonal skills with theProfessional Writing, orability to interact frequently withother language-relatedtechnical research andfield.development personnel. AbilityTechnical Writerto work productively in a dynamic, deadline-drivenenvironment. ability to problemsolve and work independentlywith minimal supervision. Stronganalytical and logical reasoningskills. A plus if candidate hasknowledge of: HTML, ASP, JSP,JavaScript, Java, SQL, VisualBasic, C++, UNIX.Telecommunication s Analyst/Technician3 Years/Ability to engage with people at all levels of the organization in order to gather information and deliver proper service levels. Ability to communicate technical information to non-technical audience. Certification or hands- on experience.Provides maintenance of the switching equipment. Performs more complex activities for routine maintenance on switch. Reads and interprets circuit diagrams and electrical schematics.Associates Degree in Computer Science, Information Systems, Engineering, or related scientific discipline.2 Years/Experience inUnder general supervision, responsible for moderatelyCompletion of a technicalmonitoring and performing thecomplex engineering and/or analytical activitiesprogram in electronicinstallation of telecommunicationassociated with one or more technical areas within thetechnology,systems, in identifyingtelecom function (such as, but not limited to, networktelecommunications andTelecommunicationconnection problems and solvingdesign, engineering, implementation, or operations/usernetworking, or computers Engineer/ Analystthem, and mastering thesupport). Typically requires two to four years of technicalscience.– Intermediateapplication of new technologytelecom experience.and researching new products.Ability to work effectively with allhardware and software in thetelecommunications network.6 Years/Experience inUnder general direction, responsible for complexCompletion of a technicalmonitoring and performing theengineering and/or analytical tasks and activitiesprogram in electronicinstallation of telecommunicationassociated with one or more technical areas within thetechnology,systems, in identifyingtelecom function such as, but not limited to, networktelecommunications andTelecommunicationconnection problems and solvingdesign, engineering, implementation, or operations/usernetworking, or computers Engineer/ Analystthem, and mastering thesupport. Typically requires six to eight years of technicalscience.– Seniorapplication of new technologytelecom experience.and researching new products.Ability to work effectively with allhardware and software in thetelecommunications network.Telecommunication s Manager - Multiple Incumbents5 Years/With 2 years of managerial experience. Possess extensive backgrounds in telecommunications practice, including hands-on experience with associated hardware and software. Possess excellent communication, staff management, problem-solving and organizational abilities.A multiple incumbent position with broad management responsibility for all areas of the telecommunications function. Position may be structured to address the needs of individual “customer” groups (e.g., organization divisions or business lines) or may reflect total management responsibilities (including planning, engineering, implementation, and operations) for either voice or data communications in a separated network environment. Manages/coordinates day-to-day planning, design, operations, maintenance, and resource allocation including client server support and strategic and tactical planning. Coordinates with customers, vendors, and corporate management. May be responsible for billing systems. Interfaces with Senior/Executive Management to coordinate telecommunications plans with overall business plan. Frequently reports to Telecommunications Management or information systems management.Bachelor's in Computer Science, or related area.Telecommunication s Manager - Single Incumbent5 Years/With 2 years of managerial experience. Possess extensive backgrounds in telecommunications practice, including hands-on experience with associated hardware and software. Possess excellent communication, staff management, problem-solving and organizational abilities.A single incumbent position with broad management responsibility for all areas of the telecommunications function. Manages and coordinates the day-to-day planning, design, operations, and maintenance of the telecommunications voice and/or data networks including client server support consistent with customer needs, organization objectives, and technological resources.Responsible for telecommunications strategic and tactical planning. Coordinates with customers, vendors, and corporate management. Responsible for department resource allocation. May be responsible for billing systems. Interfaces with Senior/Executive Management to coordinate telecommunications plans with organization’s business plan.Bachelor's in Computer Science, or related area.Telecommunication s Network Help Desk2 Years/Possess excellent problem-solving, communication and interpersonal skills, along with patience, a positive, customer-friendly attitude and the ability to work in a team environment. Strong technical understanding of the various hardware, software and networking systems being supported.Responds to user complaints to research complex problems associated with the organization's telecommunications networks (voice and/or data). Diagnoses problem source through discussions with users. Coordinates with internal company support and operations groups and/or with vendors to resolve problems. Follows up with users to ensure problem has been resolved. Develops supporting documentation of all activities.Associates or Bachelor's Degree in Computer Science, Information Systems, or related discipline.Telecommunication s Programmer/ Systems Analyst – Intermediate4 Years/Knowledge of communication protocols, hardware, and real-time operating system programming. Proficiency in one or more programming languages such as Assembler, FORTRAN, or “C”.Under general supervision, develops telecommunications solutions to address user needs. May interface with users to define needs. Assists in the design, development, and testing of communications software interface programs. Usually involved in the implementation and testing of projects.Bachelor's in Computer Science, or related area.Telecommunication s Programmer/ Systems Analyst – Senior6 Years/Knowledge of communication protocols, hardware, and real-time operating system programming. Proficiency in one or more programming languages such as Assembler, FORTRAN, or “C”.Under general direction, develops telecommunications software solutions to address user needs. Interfaces with users to define needs. Designs, develops, and tests complex communications software interface programs.Primary responsibilities usually include technical feasibility studies and design phases of project.Bachelor's in Computer Science, or related area.Telecommunication s Technician5 Years/Experience with various phone system architectures and capabilities, including the ability to troubleshoot system malfunction. Ability to prioritize conflicting demands.Installs, troubleshoots, repairs and maintains telecommunications equipment. Provides reports, completes requests for new service, determines methodology for installing telephone service, determines appropriateness of moderate equipment changes or modifications, call switches, test trunks, test links and installs communication circuits.High school diploma or GED; Limited Electrical Journeyman - T2 License; Associates degree in Information SystemsTelecommunication s/Communications Integration Engineer8 Years/Experienced managing and directing telecommunications / communications teams on large- scale IT development efforts.Provides technical direction and analysis for telecommunication activities, including planning, designing, integrating, installing and maintaining large- scale telecommunications/ communications networks and services with computer systems. Applies telecommunications/communications engineering principles and theory to propose design and configuration alternatives. Analyzes network performance, usage and traffic flows, accesses and interfaces, transmission techniques, and protocols to interface with computer systems.Bachelor's degree in information technology, computer science or relevant field.Test Engineer8 Years/Experience managing and directing test teams on large-scale IT development efforts.Subject matter specialist providing testing know-how in for the support of user requirements of complex to highly complex software/hardware applications. Directs and/or participates in all phases of risk management assessments and software/hardware development with emphasis on analysis of user requirements, test design and test tools selection.Bachelor's degree in information technology, computer science or relevant field.UNIX Systems Administrator2 Years/Experience maintaining UNIX Operating System to provide optimum performance and system availability.Experience supporting software vendor to ensure application software is installed correctly and all current maintenance levels have been applied.Responsible for the installation, configuration, and maintenance of UNIX operating systems. Recognizes and troubleshoots problems with server hardware and applications software. Establishes and documents standards and procedures for management review.Requires extensive knowledge of computer operations and familiarity with shell and kernel programming.Typically requires two to four years of experience.Bachelor's in Computer Science, or related area.Voice Communications Administrator3 Years/Possesses appropriate certifications for the position (CIC Interactive Administrator Certification). Experience with the appropriate platform, Interactive Intelligence CIC VoIP platform or Cisco UnifiedMonitors and responds to facility hardware and software problems. Assists vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Makes phone system additions, changes, and installs new station equipment. Requires knowledge of monitoring equipment.Bachelor's in Computer Science, or related munications Manager or equivalent VOIP experience.Voice Communications Manager - Planning & Implementation8 Years/Experience in the field or in a related area. Familiar with a variety of the field's concepts, practices, and procedures.Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Leads and directs the work of others. A wide degree of creativity and latitude is expected.Ensures that adequate and appropriate planning is provided for remote hardware and communications facilities to develop and implement methodologies for analysis, installation, and support of voice communications systems. Provides coordination in the analysis, acquisition, and installation of remote hardware and software. Interfaces with internal and external customers and vendors to determine system needs.Manages the training and efforts of a staff responsible for system and network planning and analysis activities.May include billing/chargeback responsibilities. Typically requires at least eight to ten years of experience in software/hardware voice network design and analysis usually in a telephone operating organization. Frequently reports to a Telecommunications Department Director/Manager or Planning and Engineering Manager.Bachelor's in Computer Science, or related area.Voice Communications Technician5 Years/Ability to perform a variety of tasks. Possesses complex technical knowledge.Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Maintains PBX/systems and associated hardware.Bachelor's in Computer Science, or related area.Web Content Administrator3 Years/Exceptional communication and organizational skills. Advanced knowledge of HTML and experience with popular content management systems (Drupal, Convio, Kintera, etc.). Ability to manage multiple projects in a fast-paced, deadline-driven environmentResponsible for developing and providing content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision making. Responsible for managing/performing website editorial activities including gathering and researching information that enhances the value of the site. Locates, negotiates and pursues content. Seeks out customers to gather feedback for website improvement and enhancements. Requires experience in production management, web page design, HTML and web graphics types and standards. Requires two years of experience in this field.Bachelor’s degree in Computer Science, Technical Writing or a related fieldWeb Content Analyst3 Years/Experience in facilitating Internet sites that include transactional capabilities. Ability to conduct system monitoring and analysis to maintain performance. Excellent communication and presentation skills.Provides for development and content that will motivate and entertain users so that they regularly access the website and utilize it as a major source for information and decision-making. Provides managing/performing website editorial activities including gathering and researching information that enhances the value of the site.Bachelor's degree in Business or Management Information Systems.Web Designer3 Years/Experience in web design and production; expert- level hand-coded XHTML/CSS; measurable knowledge of an embedded scripting language (JSP, PHP, etc.), JavaScript (MooTools, jQuery), and dynamic templating systems.Professional web/interactive design expertise. Proficiency in Photoshop & Illustrator. active proponent of web standards, usability & accessibility.Emphasis on clean, usable & sophisticated layouts. Meticulous eye for detail & style.Demonstrated ability to manage projects independently; take initiative, draft proposals, set deadlines, provide regular progress reports, ensure that projects stay on track.Under direct supervision, designs and builds web pages using a variety of graphics software applications, techniques, and tools. Designs and develops user interface features, site animation, and special effects elements. Contributes to the design group’s efforts to enhance the appeal of the organization’s online offerings. Designs the website to support the organization’s strategies and goals relative to external communications. Typically requires one to three years of experience in the area of web design. Requires knowledge of web-based technologies including browsers ASP pages, HTML code, object-oriented technology, and graphics software.Bachelor of Science in Web Design and Interactive MediaWeb Marketing Manager5 Years/Strong project management and strategic skills. Strong Cross Group collaboration and relationship building skills. Must have strong analytical and problem solving skills. Must have the ability to work under constant deadline pressure and manage multiple projects. Ability to prioritize own tasks.Responsible for developing and implementing the organization’s web strategies for promoting products and services through strategic marketing on the website.Responsible for assisting in the creation and implementation of the web marketing plan. Works closely with design and content management team to ensure site meets marketing objectives. Monitors site access patterns to adjust strategies and plans. Requires understanding of web technologies.Bachelor's degree in Marketing or related field required. MBA preferred.5 Years/Also, 3 years ofResponsible for ongoing oversight of web strategy andBachelor's in marketing,directing or managing a Weboperations. Develops business plan and annual budgetbusiness, communication,team. Experienced leader whofor website function. Accountable for budget, staffscience, or a related field;can spread inspiration, engageplanning, management, and product and service delivery.master's preferred.others in common goals, andOversees operational activities of the website(s) withinfluence collaboration acrossspecific attention aimed at content creation and websitethe company. Self-starter with amaintenance. Requires experience with websense of urgency, proven resultstechnologies and web page design.orientation, and an affinity forconsistently producing high-quality work. Creative thinkerwith critical analysis andproblem-solving skills, along withWeb Operationsflexibility and knack for thinkingManageron their feet. Desire to developtop quality web sites with a cleansense of design aesthetics and anatural propensity towardssimplification over complication.the ability to communicatedesign concepts clearly andpersuasively across differentaudiences and at varying levelsof the organization. Ability tolead effective performancemanagement and careerdevelopment processes for theteam.5 Years/Also, 3 years ofServes as project manager of a development teamBachelor's in marketing,directing or managing a Webresponsible for planning, developing, and deployingbusiness, communication,team. Experienced leader whowebsites including preparation of text, graphics, audio,science, or a related field;can spread inspiration, engageand video for web pages. Works directly with partnersmaster's preferred.others in common goals, andand clients to determine project scope and specifications.influence collaboration acrossCoordinates the work of design and development teamsthe company. Self-starter with ato implement online designs. Reviews progress,sense of urgency, proven resultsmanages resources, and ensures overall quality oforientation, and an affinity forcompleted website. Typically requires experience inWeb Project Managerconsistently producing high- quality work. Ability to lead effective performancemanagement and understanding of web technologies.management and careerdevelopment processes for theteam. Excellent written and oralcommunication skills andprevious web developmentproject management experience.ability to document and updateprocesses and organize andplan project schedules.5 Years/and at least 3 years ofUnder general supervision, performs all proceduresBachelor's degree inweb security experience.necessary to ensure the safety of the organization’sinformation technology orCreating/Configuring/Deletingwebsite and transactions across the Internet including thecomputer science;websites on physical and virtualprotection of confidential order information and externalmaster's preferred.environments, provide effectivebusiness-to-business connections. Applies InternetWeb Security Administratorsolutions to Web architectural issues, manage/review log files, identify/resolve performancefirewall and encryption technologies to maintain organizational and customer security. Ensures that the user community understands and adheres to establishedbottlenecks, health check of thesecurity procedures. Updates and deletes users,web server, HTTPS/SSLmonitors and performs follow-up compliance violations,installation and maintenance.and develops security policies and practices andSet policy/guidelines, updatingguidelines. Requires experience in Firewall/DMZ designweb site with new contentand implementation.uploads, maintain integrity ofweb site, disaster recovery process and procedures.5 Years/Understanding andPerforms all procedures necessary to ensure the safetyDegree in eitherfamiliarity with common codeof the organization's website and transactions across theComputer Engineering,review methods and standards.Internet/intranet. Applies Internet firewall technologies toComputer Science, orExperience with code scanningmaintain security. Ensures that the user communityInformation Systemstoolsets. Understanding of HTTPunderstands and adheres to necessary procedures toManagementWeb Securityand web programming.maintain security. Updates and deletes users, monitorsAnalystKnowledge of common securityand performs follow-up on compliance violations, andrequirements within develops security policies, practices, and guidelines.application. Knowledge ofstandard SDLC practices. Abilityto present findings to technicalstaff and executives.5 Years/Ability to support theDesigns, develops, troubleshoots, debugs, andBachelor's in Computerdevelopment of Web-basedimplements software code (such as HTML, CGI, andScience, or related area.applications. DemonstratedJavaScript) for a component of the website. Works withexperience in design,graphic designers and other members of a project teamWeb Softwaredevelopment, troubleshootingto develop the site concept, interface design, andDeveloperand implementation of softwarearchitecture of the website. Responsible for interfacecode such as HTML, JavaScriptimplementation. Integrates web applications withand Java in the design andbackend databases. Deploys large web-basedprogramming of complextransaction systems using application servers.Internet/intranet WebResearches, tests, builds, and coordinates the integrationapplications and interfaces.of new products per production and client requirements.Superior written and verbal communication skills.Requires strong navigation and site-design instincts.Web Technical Administrator5 Years/Thorough understanding of web technology and the Intranet. Experienced in working with firewalls, intranets, domain name services, servers, and the related hardware and software required to administer a web- site. Familiarity with web services, TCP/IP, FTP, HTTP and HTTPS, LDAP and similar Internet protocols also is required.Under general supervision, responsible for achieving overall technical integrity of organization’s website. Maintains and upgrades hardware and software including website technical architecture related to hardware and telecommunication connectivity. Administers e-mail, chat and FTP services. Communicates router configuration changes and troubleshoots system errors and bugs.Maintains servers, creates monitoring reports and logs, and ensures functionality of links. Creates tools to ease production process. Automates routine procedures.Works on system-level services to ensure proper patch levels on applications and operating systems. Monitors database integrity. Monitors site for acceptable performance and user accessibility. Establishes backups and monitors site security. Typically requires experience in systems technologies.Bachelor's in Computer Science, or related area.USA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMSUSA COMMITMENT TO PROMOTE SMALL BUSINESS PARTICIPATION PROCUREMENT PROGRAMSPREAMBLESSSI provides commercial products and services to ordering activities. We are committed to promoting participation of small, small disadvantaged and women-owned small businesses in our contracts. We pledge to provide opportunities to the small business community through reselling opportunities, mentor- protégé programs, joint ventures, teaming arrangements, and MITMENTTo actively seek and partner with small businesses.To identify, qualify, mentor and develop small, small disadvantaged and women-owned small businesses by purchasing from these businesses whenever practical.To develop and promote company policy initiatives that demonstrate our support for awarding contracts and subcontracts to small business concerns.To undertake significant efforts to determine the potential of small, small disadvantaged and women- owned small business to supply products and services to our company.To insure procurement opportunities are designed to permit the maximum possible participation of small, small disadvantaged, and women-owned small businesses.To attend business opportunity workshops, minority business enterprise seminars, trade fairs, procurement conferences, etc., to identify and increase small businesses with whom to partner.To publicize in our marketing publications our interest in meeting small businesses that may be interested in subcontracting opportunities.We signify our commitment to work in partnership with small, small disadvantaged and women-owned small businesses to promote and increase their participation in ordering activity contracts. To accelerate potential opportunities please contact Nayab Siddiqui at (410) 707-6941 or via email at Nayab@.BEST VALUEBLANKET PURCHASE AGREEMENT FEDERAL SUPPLY SCHEDULE(Insert Customer Name)In the spirit of the Federal Acquisition Streamlining Act ( ordering activity) and (Contractor) enter into a cooperative agreement to further reduce the administrative costs of acquiring commercial items from the General Services Administration (GSA) Federal Supply Schedule Contract(s) .Federal Supply Schedule contract BPAs eliminate contracting and open market costs such as: search for sources; the development of technical documents, solicitations and the evaluation of offers. Teaming Arrangements are permitted with Federal Supply Schedule Contractors in accordance with Federal Acquisition Regulation (FAR) 9.6.This BPA will further decrease costs, reduce paperwork, and save time by eliminating the need for repetitive, individual purchases from the schedule contract. The end result is to create a purchasing mechanism for the ordering activity that works better and costs less.Signatures85788516002000394398516002000Ordering ActivityDateContractorDateBPA NUMBER (CUSTOMER NAME) BLANKET PURCHASE AGREEMENTPursuant to GSA Federal Supply Schedule Contract Number(s) , Blanket Purchase Agreements, the Contractor agrees to the following terms of a Blanket Purchase Agreement (BPA) EXCLUSIVELY WITH (ordering activity):The following contract items can be ordered under this BPA. All orders placed against this BPA are subject to the terms and conditions of the contract, except as noted below:MODEL NUMBER/PART NUMBER*SPECIAL BPA DISCOUNT/PRICE131508515684500405828515684500131508512763500405828512763500131508512700000405828512700000Delivery:DESTINATIONDELIVERY SCHEDULES / DATES131508515748000405828515748000131508512700000405828512700000131508512763500405828512763500The ordering activity estimates, but does not guarantee, that the volume of purchases through this agreement will be .This BPA does not obligate any funds.This BPA expires on or at the end of the contract period, whichever is earlier.The following office(s) is hereby authorized to place orders under this BPA: OFFICEPOINT OFCONTACT131508513906500405828513906500131508512763500405828512763500Orders will be placed against this BPA via Electronic Data Interchange (EDI), FAX, or paper.Unless otherwise agreed to, all deliveries under this BPA must be accompanied by delivery tickets or sales slips that must contain the following information as a minimum:Name of Contractor;Contract Number;BPA Number;Model Number or National Stock Number (NSN);Purchase Order Number;Date of Purchase;Quantity, Unit Price, and Extension of Each Item (unit prices and extensions need not be shown when incompatible with the use of automated systems; provided, that the invoice is itemized to show the information); andDate of Shipment.The requirements of a proper invoice are specified in the Federal Supply Schedule contract. Invoices will be submitted to the address specified within the purchase order transmission issued against this BPA.The terms and conditions included in this BPA apply to all purchases made pursuant to it. In the event of an inconsistency between the provisions of this BPA and the Contractor’s invoice, the provisions of this BPA will take precedence.*******************************************************************************************BASIC GUIDELINES FOR USING “CONTRACTOR TEAM ARRANGEMENTS”Federal Supply Schedule Contractors may use “Contractor Team Arrangements” (see FAR 9.6) to provide solutions when responding to a ordering activity requirements.These Team Arrangements can be included under a Blanket Purchase Agreement (BPA). BPAs are permitted under all Federal Supply Schedule contracts.Orders under a Team Arrangement are subject to terms and conditions or the Federal Supply Schedule Contract. Participation in a Team Arrangement is limited to Federal Supply Schedule Contractors.Customers should refer to FAR 9.6 for specific details on Team Arrangements. Here is a general outline on how it works:The customer identifies their requirements.Federal Supply Schedule Contractors may individually meet the customers’ needs, or -Federal Supply Schedule Contractors may individually submit a Schedules “Team Solution” to meet the customer’s requirement.Customers make a best value selection. ................
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