09/07/2021 TUESDAY TEAM TALK

09/07/2021

TUESDAY TEAM TALK

PAUL HILTZ UPDATE

Hello Team, I am proud to share some exciting news this week. NCH Healthcare System is once again the recipient of the Healthgrades 2021 Obstetrics and Gynecology Excellence AwardTM, placing us in the top 5% of hospitals evaluated for overall women's care. This achievement recognizes NCH for providing exceptional care to women during and after childbirth and to women undergoing gynecologic procedures. Additionally, NCH is also a recipient of the Healthgrades 2021 Labor and Delivery Excellence AwardTM. This distinction places NCH in the top 5% of all hospitals evaluated and recognizes the exceptional care provided to mothers during and after labor and delivery. Quality care delivered with an exceptional patient experience is always a top priority at NCH and I couldn't be more proud of the staff at the NCH BirthPlace for their dedication to the women of our community and for making this recognition possible. Congratulations to the staff of the Women's and Children's services for earning this distinction. Thank you for providing exceptional patient care to every patient each and every time.

COVID UPDATE

Vaccination and Exemption Update

Since Pfizer communicated last month that the EUA has been lifted on its vaccine along with the increase in the number of employees getting vaccinated (which is currently at 79 percent), we have extended our deadline to receive the Pfizer vaccination by two weeks. This would include those pending the second dose for Moderna as well.

? The new due date to be fully vaccinated will now be September 30.

NCH HEALTHCARE SYSTEM | Helping everyone live a longer, happier, and healthier life.

09/07/2021 | TUESDAY TEAM TALK

COVID UPDATE

Choose Your Vaccine and Get It Today

In addition to offering the Pfizer and Moderna vaccines, NCH now offers employees the Johnson & Johnson COVID vaccine.

Staff can select the vaccine of their choice when registering for an appointment online at or when they visit one of the locations listed below.

NCH Downtown Hospital Surgical Waiting Room:

9/7 from 6:30am - 2pm

Naples North Hospital Brookdale Conf Room:

9/8 from 6:30am - 2pm

Staff is reminded that these may be second dose dates for some. Additionally, appointments are available at our Eagleview vaccine clinic each weekday with flexible timing by clicking HERE.

Monoclonal Antibody (MAB) Therapy

Southwest Florida now has two new MAB clinics ? one in Bonita Springs and another in Immokalee. Both sites along with others across the state are Florida DOH sponsored and open to anyone in the community 7 days a week 9am-5pm. Appointments can be made at Home () after an account has been created. More information can be found at Monoclonal Antibody Therapy | Florida Department of Health COVID-19 Outbreak ().

Good News About the Double Overtime Bonus

For those NCH staff members who are fully vaccinated, the double overtime bonus starts earlier than originally communicated. The double overtime bonus will start with the pay period beginning August 29 instead of September 12 and will be in the September 17 paycheck ? one pay period sooner than we had announced ? as a way to thank our staff for protecting our patients and each other by getting the COVID vaccine. You can look on your paystub under "vaccine overtime Incentive" to see the bonus you earned, and review the chart below to see what date you plan to be fully vaccinated to determine when the bonus will appear in your paycheck.

NCH HEALTHCARE SYSTEM | Helping everyone live a longer, happier, and healthier life.

09/07/2021 | TUESDAY TEAM TALK

COVID UPDATE

Vaccine Status

Fully vaccinated before 8/28/2021

Fully vaccinated between: 8/29/2021 - 9/11/2021

Fully vaccinated between: 9/12/2021 - 9/25/2021

Fully vaccinated between: 9/26/2021 ? 9/30/2021

Fully vaccinated between: 10/1/2021 - 10/9/2021

Fully vaccinated between: 10/10/2021 - 10/23/2021

Must Be Received By

employee.medicalcenter@

By

9/11/2021

9/25/2021

9/30/2021 ? LAST DATE for current employees

9/30/2021 ? LAST DATE for current employees 10/23/2021 ? New NCH employees only 11/6/2021 ? New NCH employees only

Incentive Will Be In Paycheck

9/17/2021 10/1/2021 10/15/2021 10/29/2021 10/29/2021 11/12/2021

Current staff must be vaccinated with vaccine status submitted to employee health by September 30, 2021.

The double overtime bonus will be in effect through December 4, 2021.

NCH HEALTHCARE SYSTEM | Helping everyone live a longer, happier, and healthier life.

09/07/2021 | TUESDAY TEAM TALK

COVID UPDATE

COVID Statistics*

? The COVID positivity rate for the last 7 days for Collier County is 19.20%. ? The COVID positivity rate for the last 7 days at NCH is 17.21%. ? NCH is currently caring for a total of 516 patients between our two hospitals.

? Of that number, we are caring for 191 patients who tested positive for COVID. ? Of that number, 163 patients, or approximately 85%, are unvaccinated. ? Of that number, 47 patients are in critical care with COVID. ? We are at 151% critical care capacity with 71 of 47 beds filled. ? Of that number, 36 patients are on vents. ? Patient ages range from 13-98 with a median age of 58. ? There is 3 pediatric patient admitted with COVID. ? NCH has 39 employees who tested positive for COVID and/or isolated due to family or community related exposure. ? To date at NCH, we have had 301 admitted patient deaths due to COVID since the onset of the pandemic. This does not account for COVID deaths for patients who may have been discharged home with Hospice who subsequently passed after leaving the hospital.

*as of 9/7/21

NCH HEALTHCARE SYSTEM | Helping everyone live a longer, happier, and healthier life.

09/07/2021 | TUESDAY TEAM TALK

QUALITY

Patient Experience at NCH: Back to the Basic's Part One

Last month, we introduced our "Patient Experience Bootcamp." This program is broken into four different parts geared towards going back to the basics, then building on those principles. It is grounded on the "human experience." This month, we are going to focus on the first section of this program, "What Not to Say." This section is all about the power of the words we chose to use, or not use. We unintentionally may use words that can chip away at trust without realizing it; putting a distance between you and a patient, create an uneasiness, and imply a lack of action, empathy, or responsibility. As each of us know, words can be very damaging to any relationship we have or are trying to form with our patients and their families. The following are quick self-reflective questions we can ask ourselves when it comes to our choice of words:

? Are the words I am choosing to say "COMFORT" words ? words that build relationship, trust, confidence in the care I am delivering OR are they chipping away at trust?

? Am I pointing blame at someone else regardless of the situation? ? Am I making a statement that I would want to be made about me, my peers, or my department? ? Are the words I am contemplating using going to benefit the patient (or his/her family) and make him/her feel better about

the care he/she is receiving at NCH? Below are some examples of what we like to call "Never Words" or words we know chip away at trust: Now that we have defined and provided some examples of what not to say, we challenge you to think of words or comments we may be using that are damaging. If you can think of any words that are not included in the above chart that you will be removing from your vocabulary, please share them by emailing Garrett.Anderson@. We'll be creating an NCH "Never Words" list. Prizes will be awarded, and we will be recognizing submissions i n future TTT's. For more information on the boot camp, please reach out to your supervisor or Diane Denny or Garrett Anderson directly.

NCH HEALTHCARE SYSTEM | Helping everyone live a longer, happier, and healthier life.

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