GSA Correspondence Guide



20001549402000200660GSA Correspondence GuideHOW TO PREPARE LETTERS, MEMORANDUMS, AND DECISION PAPERS6900096000GSA Correspondence GuideHOW TO PREPARE LETTERS, MEMORANDUMS, AND DECISION PAPERS730005673725center2420096000 TOC \o "1-3" \h \z \u INTRODUCTION PAGEREF _Toc446949959 \h 2Purpose PAGEREF _Toc446949960 \h 2Standards for GSA Correspondence PAGEREF _Toc446949961 \h 2How to Use This Guide PAGEREF _Toc446949962 \h 2WRITING A LETTER PAGEREF _Toc446949963 \h 3How do I set up my letter? PAGEREF _Toc446949964 \h 3Setting up your letter PAGEREF _Toc446949965 \h 4Closing and signature area PAGEREF _Toc446949966 \h 5Standard letter closings PAGEREF _Toc446949967 \h 6Most Frequent Signature Blocks PAGEREF _Toc446949968 \h 7Congressional Correspondence PAGEREF _Toc446949969 \h 9What do I do if a congressional letter is addressed to my Region, Service, or Staff Office? PAGEREF _Toc446949970 \h 9What committees do GSA work with, and which Members of Congress (Members) are serving on them? PAGEREF _Toc446949971 \h 9Do we address letters to congressional staffers? PAGEREF _Toc446949972 \h 9What if the Member asks GSA to respond directly to the constituent? PAGEREF _Toc446949973 \h 10Who signs letters to Congress? PAGEREF _Toc446949974 \h 10How do we address a letter to a district office for a Member of Congress? PAGEREF _Toc446949975 \h 10How do we respond when several Members signed the incoming or when GSA is sending a letter to more than one Member for other reasons? PAGEREF _Toc446949976 \h 10What if my office has already answered the Member’s question in a previous letter to that Member? PAGEREF _Toc446949977 \h 11WRITING A MEMORANDUM PAGEREF _Toc446949978 \h 11How do I set up my memorandum? PAGEREF _Toc446949979 \h 11How to Prepare a Memorandum PAGEREF _Toc446949980 \h 13WRITING A DECISION PAPER PAGEREF _Toc446949981 \h 14What is the purpose of the Decision Paper? PAGEREF _Toc446949982 \h 14Is a Decision Paper required? PAGEREF _Toc446949983 \h 14Are all the sections of the Decision Paper required? PAGEREF _Toc446949984 \h 14Is there a page limit for Decision Papers? PAGEREF _Toc446949985 \h 15Do I need to include a Decision Paper with a thank you letter? PAGEREF _Toc446949986 \h 15What is the correct format for a Decision Paper? PAGEREF _Toc446949987 \h 15AFTER WRITING YOUR DOCUMENT PAGEREF _Toc446949988 \h 19How do I obtain clearance or approval for my document? PAGEREF _Toc446949989 \h 19USEFUL TOOLS PAGEREF _Toc446949990 \h 20INTRODUCTIONPurpose GSA uses correspondence to communicate some of the agency’s most important messages and to share information with employees, the public, stakeholders, and GSA partners. It is important to the mission of GSA these communications be accurate, responsive, and timely. GSA’s Executive Secretariat created this guide to help all employees—no matter their role or location—draft and create effective correspondence. The guide will help you create clear, professional documents as easily and efficiently as possible. Standards for GSA CorrespondenceOur standards are tools to help you draft and edit documents that move forward for signature more quickly. With rare exceptions, we follow the U.S. Government Printing Office (GPO) Style Manual and adhere to the Federal Plain Language Guidelines. Exceptions can be found in the GSA Style Supplement, which Executive Secretariat routinely updates. How to Use This Guide This guide focuses on writing three main types of official documents: letters, memorandums, and decision papers. Each section includes a sample document so that you can see the proper format and, afterward, an explanation of the layout and components of the document. You can link back and forth from the sample to the explanations by clicking on the links within this PDF.After drafting your document, refer to our section on obtaining clearances for instructions on gaining the proper departmental approvals before submitting letters, memorandums, decision papers, and other correspondence for signature. You may also refer to our HYPERLINK \l "useful1"Useful Tools section for links to downloadable templates and letterhead; information regarding titles, salutations, and forms of address for members of Congress and other officials; as well as links to the GPO Style Manual, Plain Language Guidelines, and GSA Style Supplement. WRITING A LETTER How do I set up my letter? HYPERLINK \l "date" Month XX, 2016 HYPERLINK \l "address2" Title Full NameStreetCity, State Zip Code HYPERLINK \l "salutation" Dear Representative Doe: Body. Start the body of the letter two lines below the salutation. Leave one blank line between paragraphs. For instructions on font, spacing, margins, justification, and page numbering, see the section: HYPERLINK \l "FSMJ2" Setting up your letter. Opening paragraph. GSA’s standard first paragraph starts off as follows: “Thank you for your letter dated Month, Day, Year,…” (Sometimes this opening will not work, mostly when GSA is submitting documents.) Following the year, state the subject of the letter. Keep the opening paragraph brief; limit it to just a few anization. If possible and appropriate, answer the question at hand in the second paragraph. In general, don’t embed the answer somewhere in the middle or at the end of the letter. Limit each paragraph to one idea and organize the paragraphs so they flow logically. Keep them as short as possible. Closing paragraph. Use one of GSA’s Standard Closings for Letters.HYPERLINK \l "compclose"Sincerely, HYPERLINK \l "block" Jane SmithAdministrator HYPERLINK \l "cc" Enclosures (2)cc:The Honorable Robert T. Jones The Honorable Tom Smith HYPERLINK \l "FSMJ" Setting up your letterGSA’s standard font for all letters is Arial 12 point. However, you may use Arial 11 point to avoid pushing a signature block onto another page.Begin the body of the letter two lines below the salutation. All letters should be single-spaced, but double-spaced between paragraphs. Use one space after commas and semicolons and two spaces after periods and colons. The standard measurement for all margins in GSA letters is 1 inch on the top, bottom, and sides. All text in a letter should be aligned left. Page numbering: If your letter is two or more pages long, include a page number beginning on page 2 in the center of the page header. (To insert numbering, double click at the very top of page 2 to open the header. Then use “Insert” to insert a page number. To prevent a number on page 1, go to Page Layout and click on “Page Setup.” Then click on “Layout,” and choose “Different first page.”) HYPERLINK \l "month" Date Once the letter is approved, but before it is signed, type the date four lines below the GSA logo, as in this example. HYPERLINK \l "address1" Address Type the address block flush with the left margin on the sixth line below the header. Begin the address block with the appropriate honorific title, followed by the individual’s full name. See Standard Usage Decisions for when to use “The Honorable.” Indent two spaces for second line addresses as in line 3 of the example above. Place two spaces between the State and Zip Code.For certain high officials, do not include the street address on the letter. For example, do not include the street address in a letter to the Secretary of the Treasury or in a letter to a Senator or Representative at their District of Columbia office. See Titles, Salutations, and Forms of Address for additional address examples. HYPERLINK \l "Dear" Salutation Type the salutation two lines below the last line of the address. Begin with “Dear:” followed by the appropriate title and the individual’s last name. End with a colon. Be sure the title is consistent with the address block. If addressing a member of Congress, use “Dear Senator:” or “Dear Representative:” as appropriate.If the member of Congress writes to GSA as a chair (on their letterhead or signature block), GSA responds to him or her as a chair. If the letter addresses a member of Congress as the chairperson of a committee or subcommittee, use the appropriate title in the salutation: For men: Use “Mr. Chairman:” in the salutation. Do not include the last name. For women: Check the appropriate committee page for their preference. If the member does not have a preference, use “Chair” in the address and “Madam Chair” in the salutation. Do not include the last name. See Titles, Salutations, and Forms of Address for further information.Closing and signature area HYPERLINK \l "sincerely" Complimentary close Leave one blank line between the last line of the body of the letter and the complimentary close. GSA uses “Sincerely,” to close its letters, as in the example below. There are a few rare exceptions. As noted in the Titles, Salutations, and Forms of Address:For the President, use “Respectfully” or “Respectfully Submitted,” and For American and Foreign Ambassadors and for U.S. Representatives to the United Nations or to the Organization of American States, use “Very truly yours,” in formal letters and “Sincerely,” in informal letters. HYPERLINK \l "signature" Signature block Leave four blank lines between the complimentary close and the signature block. (You may use three blank lines if necessary to fit the letter onto a page, as in the example below.) Use the signatory’s full name and include their title immediately below (with no “the”), as in the example here. Always list the title under the signatory’s name. However, do not include the name of the signatory’s office or organization if it is already included in the letterhead or the footer. So, in the example below, “U.S. General Services Administration” is included in the footer, so it is not needed in the signature block. Sincerely, Jane SmithAdministrator HYPERLINK \l "enclosure" Enclosures and Courtesy copies (cc:) Type “Enclosure” two lines below the last line of the signature block. When there is more than one enclosure, type “Enclosures,” followed by the number of enclosures, placed in parentheses as in the example on page 3. In the body of the letter, always identify the enclosures being provided. If a courtesy copy is required, type “cc:” two lines below the last line of the signature block (or the enclosure line, if there is one). If you have one cc, then use one line (“cc: Ms. Jane Doe”). If you have more than one recipient, begin the list at the left margin on the next line, with each person on a separate line (see page 3). Include names and titles unless the individual is well known or a private citizen. For individuals who should be designated as “the Honorable,” use that title instead of their position or office. For example, in a cc for Senator Tom Smith, use “The Honorable Tom Smith.” The list should be in alphabetical order of last name or committee name (if the latter, list the committee chair before the committee’s ranking member). Standard letter closings Below are standard closings and templates with signature blocks. Remember to—Delete “additional” (in “additional questions”) if it doesn’t apply. Include the official’s middle initial where appropriate.Add the Associate Administrator for the Office of Congressional and Intergovernmental Affairs (OCIA) as the alternate contact in letters to Congress if OCIA isn’t signing.Standard Closing Paragraph Template - With Alternate Contact:“If you have any additional questions or concerns, please contact me at (XXX) XXX-XXXX or Ms./Mr. FirstName LastName, Title, Office, at (XXX) XXX-XXXX.”Standard Closing Paragraph Template - No Alternate Contact:“If you have any additional questions or concerns, please contact me at (XXX) XXX-XXXX.”Most Frequent Signature BlocksAdministrator:If you have any additional questions or concerns, please contact me at (202) 501-0800 or Ms./Mr. FirstName LastName, Title, Office, at (XXX) XXX-XXXX.Sincerely, Emily W. MurphyAdministratorDeputy Administrator: Same as Administrator’s closing.Allison Fahrenkopf Brigati Deputy AdministratorCommissioner, Public Buildings Service:If you have any additional questions or concerns, please contact me at (202) 501-1100 or Ms./Mr. FirstName LastName, Title, Office, (XXX) XXX-XXXX. Sincerely, Daniel W. MathewsCommissionerCommissioner, Federal Acquisition Service:If you have any additional questions or concerns, please contact me at (202) 605-5400 or Ms./Mr. FirstName LastName, Title, Office, (XXX) XXX-XXXX. Sincerely, Alan B. Thomas, missionerActing Associate Administrator, OCIAIf you have any additional questions or concerns, please contact me at (202) 501-0563. Sincerely, Saul JapsonActing Associate AdministratorDirector, Executive Secretariat and Audit Management:If you have any additional questions or concerns, please contact me at (202) 770-8345. Sincerely, Theresa OtteryDirectorExecutive Secretariat and Audit ManagementCongressional CorrespondenceWhat do I do if a congressional letter is addressed to my Region, Service, or Staff Office? All congressional correspondence received by your office should be sent immediately to the Executive Secretariat (H1E) for control. Send it to executive-secretariat@. Exec Sec works in coordination with the Office of Congressional and Intergovernmental Affairs (OCIA) to obtain input and clearance. What committees do GSA work with, and which Members of Congress are serving on them? GSA works most regularly with the following committees and subcommittees:Committee on Appropriations (Senate)Committee on Appropriations (House)Financial Services and General Government Subcommittee (House and Senate, under each Committee on Appropriations)Committee on Homeland Security and Governmental Affairs (Senate)Committee on Environment and Public Works, and its Subcommittee on Transportation and Infrastructure (Senate)Committee on Transportation and Infrastructure, and its Subcommittee on Economic Development, Public Buildings and Emergency Management (House) Committee on Oversight and Government Reform (House)The names of the Standing Committees of the Senate and House of Representatives, as well as those of the Joint Congressional Committees, are listed in the Congressional Directory and on various sites on the Internet. The Web site provides excellent information on each committee. Do we address letters to congressional staffers? If a congressional letter says GSA should respond to a congressional staffer, address the letter to the Member of Congress, with “Attn” to the staffer. Here is an example:The Honorable Jane E. DoeAttn: Mr. Andrew JonesHouse of RepresentativesWashington, DC 20515The address on the envelope should be identical to the address on the letter.What if the Member asks GSA to respond directly to the constituent? Address the response to the constituent, and add a courtesy copy (“cc”) for the Member. Who signs letters to Congress? After you submit the incoming documentation to the Executive Secretariat at executive-secretariat@, OCIA will determine who will sign the response. Occasionally, the determination of who will sign may change as the response is better developed.How do we address a letter to a district office for a Member of Congress? Please see Titles, Salutations, and Forms of Address.How do we respond when several Members signed the incoming or when GSA is sending a letter to more than one Member for other reasons? Some letters may have specific requirements. Consult with OCIA, but there are a few general rules:If multiple Members signed the incoming letter to GSA: Add the following to the closing statement: “An identical letter has been sent to your colleagues.” For letters to GSA’s authorizing committees, add the following closing statement: “An identical letter has been sent to the Chairs and Ranking Members of the applicable committees.” For letters going to GSA’s congressional appropriators, list all the recipients on one letter. Please see the appropriator template in Exec Sec’s template documents for help in formatting this type of response. On occasion, OCIA may request that all signatories be cc’d. When this occurs, prepare identical letters for each Member, and provide a courtesy copy (“cc”) on each letter to the other Members. What if my office has already answered the Member’s question in a previous letter to that Member? If it is determined there has been no change, the below can be edited to fit the specific situation: “Thank you for your letter dated (date), forwarding additional correspondence you received from your constituent, Mr./Ms. X, regarding xyz. ?We appreciate your continued interest in the matter. The U.S. General Services Administration (GSA) has no further comment beyond the information previously provided in correspondence sent to you on (date). A copy of that letter is enclosed.”WRITING A MEMORANDUMHow do I set up my memorandum? HYPERLINK \l "memodate2" February 20, 2016 HYPERLINK \l "for2" MEMORANDUM FOR JOHN DOE ASSOCIATE ADMINISTRATOR OFFICE OF GOVERNMENT-WIDE POLICY (M) HYPERLINK \l "through2" THROUGH: JOHN SMITH COMMISSIONER PUBLIC BUILDINGS SERVICE (P) JAMES DEAN COMMISSIONER-24447593345SAMPLE00SAMPLE FEDERAL ACQUISITION SERVICE (Q) HYPERLINK \l "from2" FROM: JANE SMITH ADMINISTRATOR (A) HYPERLINK \l "subject2" SUBJECT: Writing a MemorandumBody. Begin the body of the memorandum three lines below the SUBJECT line. Font, Spacing, Margins, and Justification. GSA’s standard font is Arial 12 point. However, you may use Arial 11 point if space is a concern. Begin the body of the memorandum three lines below the last line of the SUBJECT line. Text in the body should be single-spaced, but double-spaced between paragraphs. Use one space after commas and semicolons. Double space between sentences and after a colon. The standard measurement for all margins in GSA memorandums is 1 inch on the top, bottom, and sides. All text in a memorandum should be aligned left. 6987996355110SAMPLE00SAMPLEIf the memorandum is longer than one page, beginning on page 2, include a page number in the center of the page header. (Double click at the top of page 2 to open the header. Use “Insert” to insert a page number. To prevent a page number on page 1, go to “Page Layout” and click on “Page Setup.” Then click on “Layout,” and choose “Different first page.”)HYPERLINK \l "attachments2"Attachments (3)HYPERLINK \l "courtesycopy2"cc: Tom JonesHow to Prepare a Memorandum HYPERLINK \l "memodate1" Date The memorandum will be dated upon approval. Type the date four lines below the GSA logo, as in the example above. However, you may move the date up two lines if space is a concern. HYPERLINK \l "for" Memorandum For Beginning on the left margin, type the MEMORANDUM FOR line on the sixth line from the top of the page. Include the person’s name, title, office, and office code (in parentheses) as in the example above. HYPERLINK \l "through1" Through If a memorandum needs to be routed through intermediate officials on its way to its intended addressee, add a THROUGH two lines below the last line of FOR line. Always place THROUGH above the FROM line, even if the official in the FROM line outranks the official in the THROUGH line, as in the above example.Ensure the names, titles, and offices are aligned as in the above example. HYPERLINK \l "from1" From Begin the FROM line two lines below the last line of the MEMORANDUM FOR line or the THROUGH line (if applicable). Ensure all the names, titles, and offices are aligned as in the above example. HYPERLINK \l "subject1" Subject Begin the SUBJECT line two lines below the last line of text in the FROM section. Align the text of the SUBJECT line with those of the FROM and MEMORANDUM FOR lines, as in the example above. Type the text in title case, meaning capitalize the first letter of the principal words. Do not capitalize articles (e.g., a, an, the), conjunctions (e.g., and, but, or), or prepositions (e.g.,?on, in, with) unless they are the first word in the subject. 6356453187481SAMPLE00SAMPLEIf the subject is longer than a line and a half or so, convert it into a sentence with sentence capitalization. You may define acronyms in the SUBJECT line. Write out the phrase or title the first time you use it, followed by the acronym in parentheses. If defined in the SUBJECT line, do not redefine acronyms in the body of the memorandum. HYPERLINK \l "attachments" Attachments Letters take “enclosures,” but memorandums take “attachments.” When including an attachment, type “Attachment” two lines below the last line of the body of the memorandum, flush left. If there are several attachments, show the number of attachments in parentheses, as in the example on page 12. HYPERLINK \l "courtesycopy" Courtesy Copies Courtesy copies (cc) are not common on memorandums, but if you need to add one or more, place the cc two lines below the Attachments line. If you have one cc, then use one line (“cc: Ms. Jane Doe”). If you have more than one recipient, begin the list at the left margin on the next line, with each person on a separate line. The list should be in alphabetical order of last name.WRITING A DECISION PAPERWhat is the purpose of the Decision Paper?Decision Papers are used to obtain approval, decision, or signature for actions. The Decision Paper should succinctly describe the situation requiring a decision, the considerations, alternatives, any coordination concerns, and recommendation. The recommendation should be supported by the information in the decision paper. Other documents can be referenced and attached. Is a Decision Paper required? Yes, usually a decision paper is required. There are two exceptions. First, you do not need to submit a Decision Paper if GSA is responding to a specific incoming letter or a document shared at a meeting. Be aware that even when there is an incoming letter or request, Exec Sec or the Administrator’s office may request a Decision Paper if the issue or messaging is complex, covers a long period of time, or encompasses multiple decisions. Contact Exec Sec if you are unsure. Are all the sections of the Decision Paper required? Yes. If a part does not apply, then state “N/A” or “None,” as applicable. Is there a page limit for Decision Papers? Strive for a maximum of two pages, not including the attachments; keep the Decision Paper brief and to the point. Do I need to include a Decision Paper with a thank you letter? Include a Decision Paper for thank you letters only when the signer needs background information.What is the correct format for a Decision Paper?See our example on page 16, and refer to the explanation below.-76200154940The Decision Paper Template should be used whenever an official in the Office of the Administrator is signing a Decision Paper for controlled correspondence and controlled documents (and may be required by other offices). Complete all sections, list any attachments, and delete the instruction pages. See the sample on page 16.0The Decision Paper Template should be used whenever an official in the Office of the Administrator is signing a Decision Paper for controlled correspondence and controlled documents (and may be required by other offices). Complete all sections, list any attachments, and delete the instruction pages. See the sample on page 16. HYPERLINK \l "datedec" Month Day, 20XXDECISION PAPER? HYPERLINK \l "decision2" Decision ? Information ? Briefing HYPERLINK \l "to2" TO: Name Title (Office Symbol) HYPERLINK \l "through4" THROUGH: Name Title (Office Symbol) HYPERLINK \l "from4" FROM: Name Office (Office Symbol) HYPERLINK \l "subject4" SUBJECT: -39560526670SAMPLE00SAMPLERECOMMENDATION: HYPERLINK \l "background2" BACKGROUND: General Background Facts: Cost Summary: Timeline: HYPERLINK \l "AC2" ANALYSIS AND CONSIDERATIONS:Option 1 (recommended):Option 2:? Approve ? Approve as amended ? Disapprove ? Discuss_________________________________________________________Signature Date HYPERLINK \l "attachments4" Attachments (#)Instructions for Decision PapersThe above layout must be used whenever an official in the Office of the Administrator is signing a Decision Paper for controlled correspondence and controlled documents. (Other offices may require Decision Papers for their signers, as well.) Complete all sections, list any attachments, and delete the instruction pages.DateInsert the date when your office approves. This date will be updated when the cleared Decision Paper is sent to the Administrator for approval. Decision/Information/Briefing Indicate whether the document requires a recipient’s approval or decision or is provided for information or with a briefing. HYPERLINK \l "to1" To, Through, and From The names and titles should be in regular typeface. Include the official correspondence code in “( )” after the office, or after the title if there is no office. No office line is needed for the Administrator’s Suite. HYPERLINK \l "through3" Through This is optional. Some offices have specific requirements. From The Decision Paper is often “from” the author or subject matter expert, but some offices have specific requirements. HYPERLINK \l "subject3" Subject State the subject in a few words. For example: “U.S. Small Business Administration (SBA) Leasing Authority Request, Kansas City, MO.” Capitalize each word. But if the subject is longer than a line and a half or so, convert the subject into a sentence and use normal sentence capitalization (but no period). HYPERLINK \l "purpose1"Recommendation Briefly state the recommended action(s) in one or two sentences. For example: “Approve and sign the attached Delegation of Authority and cover letter.” Backgrounda. General Background Facts: Bullets: Add bullets in a logical order to frame the issue.Subject matter expert (SME): Identify a contact, with a phone number, in case reviewers have questions. This could be the submitter (in the FROM line), an SME, or both. Note any limits to changes GSA reviewers can make. (For example, has OMB already approved the wording?) b. Cost Summary: Outline the cost implications of the decision, or if there are no cost implications, state “N/A.” c. Timeline: List the significant milestones for the past, present, and future of this issue. Explain any significant gaps.Is there a deadline for the approval? Explain why. HYPERLINK \l "AC1" Analysis and ConsiderationsIn most cases, analyze two or more options, with the recommended option first. Provide pros and cons for each option. If GSA has only one reasonable alternative, state that, and explain why. (For example: “There is no reasonable alternative to submitting the report because the Act requires it.”) Coordination Identify the internal and external decision makers and include the concurring offices. Identify how disagreement, if any, will be resolved. Identify any coordination issues, such as special signing needs or plans (e.g., a public signing ceremony; coordination with other signing agencies; etc.).If there has been no concurrence and there is no coordination required, it is necessary to state “None.” HYPERLINK \l "attachments3" Attachments (#) Add this section if you are submitting more than just a Decision Paper.Count all the documents that you are submitting. Then insert “Attachment” if there is one attachment, or “Attachments (#)” if there are two or more attachments. List the attachments. For example: “Attachments (3): Transmittal Letter; Cost Analysis Spreadsheet; and Photo of Site.”Explain any attachments where the purpose is not obvious.AFTER WRITING YOUR DOCUMENTThe Executive Secretariat coordinates and controls the flow of all correspondence requiring the signature of the Administrator and all Congressional correspondence for the agency. Most other correspondence can be handled by the originating office.How do I obtain clearance or approval for my document?There may be exceptions from time to time, but the following guidelines generally hold true.Service and Staff Offices clear when the correspondence concerns their areas of authority or expertise. For example:The Office of Congressional and Intergovernmental Affairs clears any correspondence involving Congress or in certain instances when GSA is writing directly to a foreign, tribal, State, territorial, or local government. The Office of the Chief Financial Officer clears when the correspondence discusses budget or finance issues. The Office of Human Resources Management or the Office of Civil Rights may need to clear, depending on the nature of the personnel matter.The Office of Mission Assurance clears when any information going out to the public or in the incoming correspondence relates to specific building security issues.Regions clear when an issue involves their region.The Office of General Counsel clears most documents before signature. HYPERLINK \l "useful2" USEFUL TOOLSHYPERLINK ""GPO Style Manual HYPERLINK "" GSA Style SupplementHYPERLINK ""Federal Plain Language Guidelines HYPERLINK "" Frequently Misused Words HYPERLINK "" Blank Letterhead HYPERLINK "" Titles, Salutations, and Forms of Address Templates ................
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