Southern alifornia Edison’s Journey to C/4HANA and S/4HANA
[Pages:33]Southern California Edison's Journey to C/4HANA and S/4HANA
Dave Khuong, Assoc. Vice President, HCL
Session ID #82830
May 7 ? 9, 2019
About the Speakers
Dave Khuong
? Assoc. VP, HCL ? Dave has over 30 years of industry experience in
utility, mining, aerospace, oil and gas and consumer products. He has both functional and technical leadership in the areas of: Finance transformation S4 HANA, CRM, AMI, EAM, Data Governance, and SAP integration/Testing strategies.
Key Outcomes/Objectives
1. Think Business Not Technology 2. Involve and maintain alignment with executive leadership and influencers 3. Engage partner eco-system early and often 4. Challenges ? new platform with quarterly updates 5. Business Benefits
1. Functionality, Usability, and Product Adoption 2. Operational Performance & Upgrades 6. Consolidated Platform ? ability to consolidate disparate solutions 7. Supports Cloud First Philosophy 8. Rigorous Testing is Mandatory 9. Co-Innovation Works!
Agenda
? SCE Customer Service Re-Platform Program ? Journey To C/4HANA Service Cloud
? Our Analysis ? Decision Criteria ? Expected Benefits ? Where We Are In Our Journey ? Partnership & Co-Innovation ? Wrap-Up
CSRP - Our Transformation Program
About Southern California Edison
Customer Service Re-Platform Program
Strategic Alignment
Helping customers make cleaner energy choices
Achieving operational and service excellence
Schedule Benefits
Go-Live: April 2020
Reliability: Replaces mainframe-based system
Fewer failures and impacts, eliminates 70% of existing customer systems
Efficiency: Streamlines processes
Reduces worked process time and lower maintenance costs
Customer: More relevant, satisfying experience
More secure, faster delivery of new products
5M
Customer Accounts
4,200
Users
150
Systems to be replaced
(70% of total)
84
Business Process Design
Documents
Up to
8B
Records to be migrated
BY THE NUMBERS
Build/Test PHASE
628 SAP Development Objects (RICEFW)
900
120 Workshops
Finalize
anTdraining
Course
RequirementsOutlines
Change Impacts
Over Testing
1500 Scenarios
Over Team
400 Members
INTEGRATION
222 Interfacing systems 102 Require remediation
376
Third Parties
? C/4HANA Roadmap
? OpenText
? S/4HANA
? Customer
? SAP Co-Development for Preference
Products & Programs ? iEnergy Bolt-On
8
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