CUSTOMER SERVICE, SKILLS FOR SUCCESS, 4e
Refer to Figure 4. 4, page 99, and lead a discussion about the emotional messages of color. Ask students for their input on each color choice and the message it may entail. Instructor Note 21: Activity: Using Work It Out 4.4, page 98, have students pair up, complete the activity and then answer the questions in the exercise. Instructor Note 22: ................
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