HONEY AND MUMFORD LEARNING STYLES …

3.6 Preview of Module 4 3-59. Module 4: winning telephone techniques 4-3. 4.1 Learning Objectives 4-5. 4.2 How Telephone Contacts are Different from Face-to-Face Contacts 4-7. 4.3 Telephone Skills 4-11. 4.3.1 Answering the Telephone 4-11. 4.3.2 Be Prepared to Answer the Phone 4-13. 4.3.3 Placing Customers on Hold 4-13. 4.4 Inflection 4-15. 4.4 ... ................
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