Chapter 2: Teamwork, Leadership, and Business Communication
Before-And-After Skills Inventory "From Curt to Courteous: Mastering the 7 Touch Points of Communication" 4-5. Key Point #1: Understanding and Being Understood 6-7. Key Point #2: Your Communication Tools 8. Key Point #3: Effective Voice Mail 9. Key Point #4: Face-to-Face Communication 10. Key Point #5: Communicating by Written Word 11 ................
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