Analyze five different types of conflicts Learning Objectives
LESSON 1: CAUSES OF CONFLICT
Learning Objectives
? Recognize the impact of conflict on relationships ? Describe the four basic causes of conflict ? Analyze five different types of conflicts ? Use "I" statements to facilitate effective communication ? Define key words: active listening, conflict, effective
speaking, frustration, harassment, hostility, miscommunication, relationships, solutions, territorial, understanding
CHAPTER 5: CONFLICT RESOLUTION
Inquire Phase
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