Table of Contents



Bahama Bucks XE "Bahama Bucks" Responsibility Manual Anthony RobbTable of Contents TOC \o "1-3" \u Table of Contents PAGEREF _Toc386712144 \h iiiGetting Started PAGEREF _Toc386712145 \h 1Chapter 1 PAGEREF _Toc386712146 \h 3How to answer the phone in a correct manner PAGEREF _Toc386712147 \h 3How to answer the phone in a correct manner PAGEREF _Toc386712148 \h 5Chapter 2 PAGEREF _Toc386712149 \h 7How to dress to work PAGEREF _Toc386712150 \h 7How to dress to work PAGEREF _Toc386712151 \h 9Chapter 3 PAGEREF _Toc386712152 \h 11How to use the take-off for work calendar PAGEREF _Toc386712153 \h 11How to use the take-off for work calendar PAGEREF _Toc386712154 \h 13Chapter 4 PAGEREF _Toc386712155 \h 15How to make flavors PAGEREF _Toc386712156 \h 15How to make flavors PAGEREF _Toc386712157 \h 17Chapter 5 PAGEREF _Toc386712158 \h 19How long to pour flavors on the snow PAGEREF _Toc386712159 \h 19How long to pour flavor on the snow PAGEREF _Toc386712160 \h 21Chapter 6 PAGEREF _Toc386712161 \h 25How to change a shaver blade PAGEREF _Toc386712162 \h 25How to change a shaver blade PAGEREF _Toc386712163 \h 27Chapter 7 PAGEREF _Toc386712164 \h 31How to use the coffee machine to make coffee PAGEREF _Toc386712165 \h 31How to us the coffee machine to make coffee PAGEREF _Toc386712166 \h 33Chapter 8 PAGEREF _Toc386712167 \h 37What needs to be cleaned PAGEREF _Toc386712168 \h 37What needs to be cleaned PAGEREF _Toc386712169 \h 39Troubleshooting PAGEREF _Toc386712170 \h 41Troubleshooting PAGEREF _Toc386712171 \h 43Index PAGEREF _Toc386712172 \h 45Getting Started Getting StartedWelcome to Bahama Bucks XE "Bahama Bucks" ! You are joining us in our busiest XE "busiest" time of the year. It is important that you are prepared to succeed as part of our Snow crew. This manual is created to help benefit your success and teach you your responsibilities here at Bahama bucks.This manual is designed to instruct employee skills XE "skills" to handle snow crew tasks. It is created to ensure that you can do things on your own without assistance from other employees.Throughout this job you will continue to learn skills XE "skills" and information, but after reading this manual you will know how to:Answer the phone in a correct manner Dress to workUse the take-off for work calendarMake flavors How long to pour flavors on to snow Change a shaver bladeHow to use the coffee machine to make coffeeWhat needs to be cleanedChapter 1How to answer the phone in a correct manner281940068770500How to answer the phone in a correct manner You may think answering the phone is easy, but it’s quite difficult. Many customers XE "customers" call with questions needing to be answered or also ordering a delicious party pack. This being so as an employee we need to know how to answer the phone in a sufficient manner. What to say when phone ringsAlways address the customer with thank you for calling Bahama bucks, then address your first name so they know who they are dealing with, and last you will say how may I help you today. Example; “Bahama Bucks XE "Bahama Bucks" this is Anthony how may I help you today.”# 1 policy XE "policy" never leave the customer unsatisfied, the happier the customer the better it is for our business.Angry customers XE "customers" will appear on the phone at times. When this happens act calm and try to persuade the customer never get rowdy back at the customer. If nothing is working and they still remain mad that is when you get a high level employee to take care of the situation.Chapter 2How to dress to workHow to dress to workHow we dress is a main responsibility here at Bahama Bucks’. All snow crew members are expected to come to work in Bahama Bucks attire, other shirts, hats, or sweat shirts are prohibited. You coming to work without Bahama Bucks attire causes time out of the manager’s job to write down that you don’t have your proper clothing, causing time taken away from the customer.Bahama Bucks shirt Bahama Bucks HatKhaki shorts / Blue jean shortsChapter 3How to use the take-off for work calendarHow to use the take-off for work calendarEvery employee gets a chance to have a day off from work, Bahama Bucks is very flexible when it comes to needing time off of work, but there is a certain way you have to ask off. Confirm with the day you need off with the scheduling manager in case they need you that day.Go in the back and hanging on the wall will be the take-off calendar, you will sign the day you need off.If the day you take off has more than 4 people’s names signed up then you will have to write a reason of why you need this day off if it is for an emergency then you will notify the manager know and they will work with you.Chapter 4How to make flavorsHow to make flavors XE "flavors" There are 57 types of flavors XE "flavors" and 3 ways customers XE "customers" are able to order them super sour, regular, or no sugar.Super Sour Flavors - Super sour flavors XE "flavors" you will add 6 oz. of concentrate of the flavor that needs to be made.-And the rest of bottle filled with sugar waterRegular Flavors - Regular flavors XE "flavors" you will add 3 oz. of concentrate of flavor that needs to be made.-And the rest of bottle filled with sugar water No Sugar Flavors - No sugar flavors XE "flavors" you will add 3 oz. of concentrate of flavor that needs to be made.-And the rest of the bottle with sugar free base Chapter 5How long to pour flavors on the snowHow long to pour XE "pour" flavor on the snow Every size cup is different so it is very important that you remember how many seconds to pour XE "pour" for each size, if not the customer will be unhappy when they bite into their snow cone and realize there is white spots because there is not enough flavor.Safety Tip -Wear gloves while shaving ice can become very cold and numb hand.Baby 4 oz. Pour XE "pour" the flavor chosen by the customer for 2 seconds.Small 8 oz.Pour XE "pour" flavor chosen by the customer for 3 seconds. Medium 12 oz.Pour XE "pour" flavor chosen by the customer for 4 seconds.Large 16 oz.Pour XE "pour" flavor chosen by the customer for 7 seconds.Avalanche 32 oz.Pour XE "pour" flavor chosen by the customer for 15 secondsChapter 6How to change a shaver bladeHow to change a shaver blade Safety -Be very carefully with shaving blade it is very sharp.When it is time to change the blade you will recognize the shaved ice beginning to come hard shaved ice rather than smooth and soft.Step XE "Step" 1- Unscrew, screws beneath blade.Step XE "Step" 2- Make sure to wear gloves, then take blade off very gently, this blade may be dull, but it is still sharp enough to cut you.Step XE "Step" 3- Take old blade and replace it with new blade.045656500Step XE "Step" 4- Take the new blade and gently place it on the rack for blade.Step XE "Step" 5- Align screw holes and begin screwing in blade. Step XE "Step" 6- Place block on shaver and see if the blade has been placed on right, if so the ice will come out nice and smooth. Chapter 7How to use the coffee machine to make coffeeHow to us the coffee XE "coffee" machine to make coffeeMany people that are first hired XE "hired" have trouble XE "trouble" with the coffee XE "coffee" maker, and it can get confusing on how to make coffee when there is a big rush, here are the steps: Step XE "Step" 1- Line the coffee XE "coffee" basket with a paper coffee filter.Step XE "Step" 2- Put the ground coffee XE "coffee" in a filter, and close the coffee basket. Step XE "Step" 3- Pour the water in the water reservoir of the coffee XE "coffee" maker and close the lid.-7620011747500Step XE "Step" 4- Make sure the coffee XE "coffee" pitcher is in the right place.Step XE "Step" 5- Press the Start button on the coffee XE "coffee" maker.Step XE "Step" 6- pour XE "pour" Bahama Bucks XE "Bahama Bucks" magnificent coffee XE "coffee" in our island coffee cup!Chapter 8What needs to be cleanedWhat needs to be cleaned Wash ?Wash strainers?Wash bottles caps: make sure none mold and drain water.?Wash windows: inside and out?Wash ice cream scoops?Wash all mats and carpet: at the door don’t forget to bring them in!?Start wash cycle on coffee machine?Blenders: add 3-4.5 oz. of water, two drops of soap, and drain water.Clean ?Clean surfaces: use all-purpose spray with green towel?Clean cutting board: use hot water and green towel (under and top)?Clean off shaver and shaver tables?Clean bathrooms?Take out trash and clean part of trash cans?Mop floors: don’t leave sticky use all-purpose spray.Safety -Stay cautious of wet floors, floors can get extremely wet from shaving or after an employee has mopped.TroubleshootingTroubleshooting How many days in advance should I take off? You should take off at least one week before the schedule is made.Where is the calendar located?The calendar located in the back of the store hanging on the wall to the right.What do I do if I’m late?If you are late you have to sign a sheet of paper saying why you were late and what time you clocked in and stick it in the cash register.What happens when I forget my hat or shirt? If you forget your hat or shirt you have to let a manager know and they will write down what you forgot then you will you have to pay for a new hat/shirt.Index INDEX \c "2" \z "1033" Bahama Bucks, 1, 5, 35busiest, 1coffee, 33, 34, 35customers, 5, 6, 17flavors, 17, 18, 45hired, 33policy, 6pour, 21, 22, 23, 35skills, 1Step, 27, 28, 29, 33, 34, 35trouble, 33 XE "flavors" ................
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