Chrysler 8-Step Corrective Action Form



8-STEP CORRECTIVE ACTION PLAN Cover

|8-Step Initiator:      |Lead Responsibility: |

|Phone: |Email: |Phone: |Email |

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|Additional Contact: |Issue Date: |

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|Phone: |Email: |Revision Number / Date: |

|Supplier Name: |Supplier Mfg. Code: |Supplier Manufacturing Address: |

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|Date of Occurrence: |Model Year / Family: |Source of Complaint: |

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|Part Number and Description: |

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|NC Ticket Number: |NC Quantity: |Repeat Issue (Y/N): |Other Suspect Part |Other Plants* Affected / Notified: |

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|eCIMS Number: | |Date(s): | | |

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|Date Closed: |

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8-STEP CORRECTIVE ACTION PLAN Steps

|1. Issue Identification and Assessment |

|2. Containment and Interim Action |

|3. Root Cause Analysis |

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|4. Implement Permanent Corrective Action |

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|5. Verify Corrective Action Plan |

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|6. Controls & Preventions |

|7. Verify Corrective Action Resolves Issue |

|8. Lessons Learned |

8-STEP CORRECTIVE ACTION PLAN Instructions

|8-Step Initiator:      |Lead Responsibility: |

|Supplier representative who initiates and leads the 8-Step Corrective|Representative who requested the 8-Step Corrective Action (e.g. Supplier Quality |

|Action Process |Engineer (SQE) or Plant Quality) |

|Phone: |Email: |Phone: |Email: |

|Telephone number of the |E-mail of the supplier 8-Step |Telephone number of the |Email of the Lead Responsibility |

|supplier 8-Step |Initiator/Team Leader |Lead Responsibility | |

|Initiator/Team Leader | | | |

|Additional Contact: |Issue Date: |

|Supplier, or 3rd Party representative contributing to the Corrective |Date when the 8-Step Corrective Action Plan was started     |

|Action Plan | |

|Phone: |Email: |Revision Number / Date: |

|Telephone number of the |Email of the Additional Contact |Revision Number and Date when 8-Step Corrective Action Plan was last updated |

|Additional Contact | | |

|Supplier Name: |Supplier Mfg. Code: |Supplier Manufacturing Address: |

|Proper (legal) name of supplier |5-Digit + Suffix |Address of the supplier part manufacturing location |

| |Alphanumeric Code (e.g. | |

| |12345 AB) of the Supplier| |

|      |part manufacturing | |

| |location | |

|Date of Occurrence: |Model Year / Family: |Source of Complaint: |

|Date when the issue was initially |4-Digit Model Year and 2 |Plant* which first reported the issue (Include all plants which have reported the |

|identified |character Family |issue) |

|     |designation (available | |

| |from the User Plant) | |

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|Part Number and Description: |

|8-Digit + Suffix Alphanumeric Part Number (e.g. 12345678AB) and Description of the part(s) |

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|NC Ticket Number: |NC Quantity: |Repeat Issue (Y/N): |Other Suspect Part |Other Plants* Affected / Notified: |

|Nonconformance Ticket |Quantity of |Repeat Issue Designation |Numbers: |Other plants notified of this issue |

|Number (if applicable, |parts assigned |– Has this issue occurred|Other part numbers that | |

|issued by the plant) |to the NC Ticket|before? (Y=Yes, N=No) |may be affected by the | |

| |number | |issue | |

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|eCIMS Number: | |Date(s): | | |

|electronic-Corporate Issue| |Date(s) of prior issue | | |

|Management System Number | |occurrence | | |

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|Date Closed: |

|Date in which the 8-Step corrective action was completed - when every step in the 8-Step corrective action is completed and approved, including |

|verification and confirmation of the permanent corrective action at the assembly plant |

8-STEP CORRECTIVE ACTION PLAN Instructions

|1. Issue Identification and Assessment |

|This provides the starting point for identifying potential causes helpful in solving the deviation / nonconformance / issue. Use terms understood by |

|all. Identify the issue measurement method and its accuracy, including: |

|What: Provide a brief and relevant description of what is wrong with the object - what is the deviation? As reference, indicate the specified |

|requirement/specification., i.e., 7.00 +/- 0.25 mm. |

|Who: Name of the individual who first saw the issue at the assembly plant. Indicate the name of the supplier representative who saw the problem and |

|others involved (which shift at supplier plant, known date, time). |

|Where (geographically) – If appropriate: Where was the object, part, component, when the issue was detected (i.e., point of installation in the plant*,|

|BSR road test track in the plant, CSA audit). |

|Where (on the object): Where is the problem located? Be specific (i.e., lower corner exterior side and 11 mm. from the part of the pivot). |

|When: When was the problem first noticed (known date / time)? |

|When (pattern?): Is there some pattern that occurs (i.e., during the first shift, during cold temperatures, a certain lot of material)? Attach graphs |

|of occurrences against shift, temperature, station, etc. Indicate lot numbers, manufacturing dates, and time when nonconforming parts were produced. |

|When (object's life cycle): When in the history of the life cycle of the object was the problem first noticed (i.e., at the time the part arrived in the|

|assembly plant, during subassembly, assembly, inspection, test, or warranty period (mileage, time, cycles) |

|2. Containment and Interim Action |

|Describe the temporary action to contain and correct the problem on a short-term basis - indicating when it will start, and verification method. |

|Include: |

|Authorizing Document (IAA #): Indicate the Interim Authorization Approval number, protection dates and effectivity for changes made to process or |

|product before PPAP, if applicable. Indicate the Forever Requirement number if applicable. |

|What was done at the plant*: Describe the Containment Action taken at the plant*. This is the action to contain and correct the problem in the |

|short-term. Be specific as to exactly what was done (i.e., 100% visual inspection, sort, and rework). |

|I.D. Number of suspect lot(s) at plant(s)* and in-transit: Identification number of suspect lots at plants* as well as suspect lots in transit to |

|plants* prior to the date containment actions was taken at the supplier. Include quantities of pieces per lot, parts inspected by lot for every lot, and|

|Quantity of nonconforming parts found in a given lot. |

|Revised Parts Identifier: Indicate how and where parts are to be marked that have been sorted, reworked, and/or dispositioned as acceptable by |

|containment actions at the plant.* |

|I.D. Number of suspect lot(s) at Supplier plant: Identification number of suspect lots at the supplier’s plant. Include pieces per lot, parts inspected|

|by lot for every lot, and nonconforming parts found in a lot. |

|What was done at Supplier plant - Containment: Description of the Containment Action taken at the supplier’s plant. This is the action to contain and|

|fix the problem in the short term and disposition of material that has already been produced. These actions must be specific (i.e., 100% visual |

|inspection, sort, rework) |

|What was done at Supplier plant – Interim Action: Description of the Interim Action taken at the supplier’s plant. This is the action to contain and |

|fix the problem in the short-term and what was done with/to material that is currently being produced. These actions must be specific (i.e., install |

|temporary sensor in order to detect the presence in place of error or mistake proofing). |

|Who: Name of supplier and person that conducted containment and interim actions at the supplier’s plant. |

|Implementation Date: Indicate the implementation date of the Interim Action taken in the supplier’s plant. This date would have to be before the “Start|

|Date" |

|Start and End Date: Date when installed the first and last parts or components affected by the containment actions taken at the supplier’s plant. |

|Clean Date: Date when installed the first part after containment actions were initiated. |

|3. Root Cause Analysis |

|Test potential causes and proposed solutions during the root cause analysis to identify the root cause. Verify the root cause by removing it to see if |

|there is a change (i.e. the deviation goes away). Identify why the part(s) were made, not detected, and/or shipped. Include: |

|Potential Causes Tested Date: Date when the possible causes were evaluated. This could be done by comparison of what “is" to what “is not” or by |

|physical testing to reproduce the failure mode. |

|Root Cause(s) Description: Be specific and identify the most credible causes. |

8-STEP CORRECTIVE ACTION PLAN Instructions

|4. Implement Permanent Corrective Action |

|Describe the action determined to be the best of all alternatives in addressing and permanently eliminating the root cause, including: |

|What: Description of the Permanent Corrective Action. Action(s) which permanently correct the root cause - the solution(s) determined to be the best |

|from the alternatives. |

|Authorizing Document (CN/IAA): Change Notice number that authorizes the permanent change to occur. Indicate the IAA and Forever Requirement numbers if|

|applicable. |

|Implementation Date: Indicate the effective date of implementation of the Permanent Corrective Action at the supplier where the action was taken. It |

|should be after verification results demonstrate the effectiveness of the permanent corrective action. This date should be before the "clean point". |

|Identify date corrected parts will be shipped, applicable lot numbers, quantities, when they will be received at the plant*, and the first |

|sequence/build number to receive them. Where applicable, include a description of how the corrective action has been error or mistake-proofed. |

|Describe disposition of parts manufactured prior to implementation of corrective action. |

|Clean Point: Date when installed the first part or component representing the Permanent Corrective Actions taken at the supplier’s plant. |

|5. Verify Corrective Action Plan |

|Describe how and when the permanent corrective action was verified at the plant*. Describe tests used to ensure that the corrective action does what it|

|is supposed to do. Record the effective date – when verification will be completed at the supplier’s manufacturing/assembly facility, including all |

|experiments, tests, etc., before implementation to assure that the permanent corrective action resolves the problem. Indicate the quantity of parts |

|used in the verification. |

|Note: Only tests that would have detected the problem originally are valid methods of verification. Include the location, date, and time of the tests.|

|6. Controls & Preventions |

|Describe the follow-up activity (on-going monitoring), to be conducted to confirm the effectiveness of the permanent corrective action. Identify |

|documents that have been updated to include these new controls (i.e. process flow diagram, FMEA, Control Plan). Include: |

|Description of Control: The controls refer to the processes used to assure that the solutions of the permanent actions are working in the way as |

|intended and continue to work after the solution is verified. Complete this step with the description of the control that assures that the permanent |

|corrective action plan is maintained, monitored, and is successful. |

|Design or Process: Indicate in this field whether the control is a "Design" control or "Process" control. The FMEA Manual can be used as reference. A |

|design control affects properties of the part, components, or assembly that are described in the drawings other primary engineering information. A |

|process control affects variables of the process that have a cause and effect with the identified characteristic of the product. The characteristics of|

|the process can only be measured at the time in which they occur. |

|Prevention and/or Detection. Include Sample Size (i.e. 100%, one piece); Frequency (i.e. two times per shift, every 4 hrs, after every cycle, every |

|lot). |

|7. Verify Corrective Action Resolves Issue |

|Verification includes additional audits, checks, and tests done to ensure that the permanent corrective action has resolved the issue and it does not |

|reoccur. It is over and above new controls and preventions put in place for long-term process monitoring. Include: |

|What: Description of additional verification activities such as audits, checks, tests, and their frequency. |

|Who: Name of person and supplier that conducted the verification actions at the supplier’s plant and in the plant*, if required. |

|Date: Date when the verification was carried out. |

|Duration: Length of time of the verification stage. |

|Quantity: Indicate the quantity of parts used in the verification. |

|8. Lessons Learned |

|Summarize knowledge gained during the 8-Step Corrective Action Process. Identify other parts or processes where the cause could create problems. |

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