Reason for Refund Request - Inspire Education



Student Standard Refund Request FormPlease read Inspire Education’s Refund Policy attached to this document. There are clear guidelines in our refund policy on whether or not you will be eligible for a refund. All refund requests should be emailed to requests@.au or posted to:Administration Department, Inspire Education, GPO Box 1180, Brisbane QLD 4001We aim to have your refund request answered within 5 business days.Request Date FORMTEXT ????????????????????Enrolment Application Date FORMTEXT ???????????????Course Name FORMTEXT ??????????Student Name FORMTEXT ??????????Student No. FORMTEXT ??????????Student Contact Phone No. FORMTEXT ??????????Student Contact Email FORMTEXT ??????????Refund Request Amount$ ? FORMTEXT ?????????*IMPORTANT: Refund must be posted to they bank account or credit card from which the original enrolment was paid. Please provide the original bank account/credit card ONLY as refund recipient.Refund Account* (tick one)Credit Card FORMCHECKBOX Bank Account FORMCHECKBOX IF Bank Account Refund Requested*Account Name: ? FORMTEXT ?????????BSB: FORMTEXT ?????????? Account Number: ?? FORMTEXT ???????? If Credit Card Refund Requested*:Name: FORMTEXT ?????????? Credit Card Number: FORMTEXT ??????????Card Expiry: FORMTEXT ?????????? / ?? FORMTEXT ????????Reason for Refund Request? FORMTEXT ?????INSPIRE EDUCATION OFFICE USE ONLY: Request Received Date? FORMTEXT ?????????Enrolment Application Date FORMTEXT ??????????Eligibility: Within Standard Refund Period ? YES FORMTEXT ????? NO FORMTEXT ????? ????? Extenuating Circumstances?? FORMTEXT ????????Verification:??? FORMTEXT ???????Review and ApprovalDate: ? FORMTEXT ????????? Name: ?? FORMTEXT ???????? Amount: FORMTEXT ?????????? REFUND POLICY Inspire Education will only provide refunds in accordance this Refund Policy.A non‐refundable administration fee of 25% of the full course fee payable (nondiscounted) or a minimum of $250 (whichever is the greater), will be subtracted from any refund granted under the terms and conditions outlined in this policy. This does not apply to fees and charges paid by apprentices or trainees training under a user choice or strategic purchasing program contract.For all course enrolments in courses with a classroom component (blended-delivery or full face-to-face courses), refund requests must be in made in writing using a Refund Request Form, and must be received by our office within 90 days of the enrolment application date and at least 14 days prior to commencement of the course, in which case a full refund, less the 25% administration fee or a minimum of $250 (whichever is greater), will be given. If a refund request is received by our office in less than 14 days from the course commencement, no refund nor transfer will be granted unless we are satisfied that you are currently suffering from extreme hardship or a severely debilitating medical condition.For all distance‐learning and online courses, a full refund less the 25 % administration fee or a minimum of $250 (whichever is greater) may be granted if we are satisfied that you have: Made a refund requests in writing using a Refund Request Form and your request is received by our office within 30 days of our office receiving your enrolment application;The course materials have not been commenced, damaged, or marked in any way, The course materials are returned within 7 daysRefund requests received after 30 days of our office receiving your enrolment application will not be granted unless we are satisfied that you are currently suffering from extreme hardship or a severely debilitating medical condition.Circumstances of extreme hardship or a severely debilitating medical condition may be proven with supporting documentation that is submitted to our office for review. To be eligible for a refund due to extreme hardship, you must provide supporting documentation which may include detailed letters or documentation from medical specialists, death certificates, legal documentation, and documentation that may prove extreme hardship. To be eligible for a refund due to a severely debilitating medical condition suffered by you, you must provide a medical certificate and supporting documentation that must include a Medical Information Form that is fully completed by a Medical Practitioner or a duly executed written medical authority that will allow us to obtain the information requested on the Medical information Form. All documentation must be original documentation or copies of original documentation certified by a Justice of the Peace (JP), and must be posted to GPO Box 1180, Brisbane, QLD 4001 for our review. Refunds based on circumstances of extreme hardship or a severely debilitating medical condition must be received by our office within three months of your enrolment application date. We will make our decision based solely on the supporting documentation provided with your Request for Refund. Based on our review of the Request for Refund, we may or may not grant a partial or full refund.For all courses where Work Placement is required in order to complete the course qualification, the student is responsible for finding their own Work Placement. No refund will be given where placement is not found.Refunds will not be given for any of the following reasons:Failure to attend a scheduled training session,Non‐completion of assessment activities,Change of mind about a course, or,Other circumstances beyond our control.Should Inspire Education cancel a course, participants are entitled to a full refund (or pro‐rata adjusted refund), or to transfer funds to another/future course. In this event, students will be given their preferred option.Students enrolled in an apprenticeship or traineeship will receive a full refund for tuition, student support services and fees charged for training delivery that has not commenced at the time of the cancellation. Where an apprentice or trainee withdraws from a unit of competency/module a proportionate refund will be provided.. ................
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