1 - Professor Isler



1. |When you visit a financial planner you provide her with income, expense, and goal information. She then turns that information into a financial plan with a budget, investment plan, and insurance plan. She is practicing operations management. | |

| |Ans:  True |

|2. |Operations management techniques focus almost exclusively on efficiency issues. |

| |Ans:  False |

|3. |Operations management is a function exclusive to the manufacturing sector of the economy. |

| |Ans:  False |

|4. |In an economic sense, operations management of a service creates an intangible result and utility for the customer. |

| |Ans:  True |

|5. |A shopping mall is an example of the service sector of the economy. |

| |Ans:  True |

|6. |Determining the product-service mix to be offered is a marketing function that should not affect the operations function. |

| |Ans:  False |

|7. |During the construction of modular homes, the materials and labor are brought to the product rather than the product being moved|

| |along an assembly line. This is known as a process layout. |

| |Ans:  False |

|8. |Facility location refers to the choice of geographic sites, while facility layout refers to the physical configuration of work |

| |within the facility. |

| |Ans:  True |

|9. |Automation is a type of operational technology that is used only in manufacturing organizations. |

| |Ans:  False |

|10. |More jobs have been created due to increased use of automation than have been lost. |

| |Ans:  True |

|11. |Sue just received a new assignment from her boss. She is supposed to find a way to use robots to move the work-in-process from |

| |one workstation to another. In other words, Sue is supposed to develop a flexible manufacturing system. |

| |Ans:  True |

|12. |Inventory management includes management of the resources that are the inputs to the transformation process, the process itself,|

| |and the finished goods that are the outputs of the process. |

| |Ans:  False |

|13. |In implementing an operations management system as a control, it is important to focus on the elements most critical to goal |

| |attainment. |

| |Ans:  True |

|14. |When operations management is coordinated with other functions, a type of control activity can be created. |

| |Ans:  True |

|15. |Purchasing management deals with buying the materials needed to create products or services. |

| |Ans:  True |

|16. |At Applebee's restaurant the prepared food waiting to be served to customers is part of the work-in-process inventory for |

| |Applebee's. |

| |Ans:  True |

|17. |Work-in-process inventories are made up of partially completed products that need further processing. |

| |Ans:  True |

|18. |Firms with just-in-time inventory systems would be wise to have alternative suppliers for inputs just-in-case. |

| |Ans:  True |

|19. |The combination of all the features and characteristics of a product or service that give it the ability to satisfy stated or |

| |implied customer needs is called satisfaction quotient. |

| |Ans:  False |

|20. |Quality is both an absolute and a relative concept. |

| |Ans:  True |

|21. |The American Society for Quality Control defines quality as the totality of features and characteristics that impact on the |

| |ability of a product or service to satisfy needs. |

| |Ans:  True |

|22. |Current thinking about the relationship between productivity and quality is that there is a direct relationship between the two |

| |factors. |

| |Ans:  True |

|23. |Quality is relevant for services but not for products. |

| |Ans:  False |

|24. |The Malcolm Baldrige Award is given annually to the US firms that have the highest overall quality. |

| |Ans:  False |

|25. |Acceptance sampling cannot be handled by statistical quality control (SQC) equations. |

| |Ans:  False |

|26. |The main problem with total factor productivity computations is that all of the ingredients have to be expressed in common |

| |terms. |

| |Ans:  True |

|27. |Training one employee to perform a number of different jobs is known as cross-training. |

| |Ans:  True |

|28. |The productivity of firms within a country or region has a significant impact on the standard of living enjoyed by citizens of |

| |that country or region. |

| |Ans:  True |

|29. |One important way that organizations can improve their operations is by spending more funds on R&D. |

| |Ans:  True |

|30. |The employee reward system is essential to making employee involvement work. |

| |Ans:  True |

|31. |Operations management is the set of managerial activities used by an organization to transform __________ into __________ and |

| |__________. |

|A) |outputs; resources; inputs |D) |resources; products; services |

|B) |services; resources; outputs |E) |None of these. |

|C) |inputs; resources; activities | | |

| |Ans:  D |

|32. |The text notes that what we now call operations management was once called production management and implies that there are |

| |several reasons for the change in definition. Which of the following is NOT one of those reasons? |

|A) |The decline in manufacturing in the United States in recent years |

|B) |Changes in manufacturing processes such as the increased use of robots and other computer-based technology |

|C) |The increase in the size and importance of the service sector in the U.S. economy |

|D) |Drastic increases in foreign competition and the subsequent effects it has had on U.S. firms |

|E) |The fact that many of the tools and techniques used in manufacturing can also be used in the service sector |

| |Ans:  B |

|33. |Since Broyhill combines fabric, wood, glue, etc… to create furniture, Broyhill is an example of a(n) __________ company. |

| |A) service B) manufacturing C) outsourcing D) ISO 9000 E) SQC |

| |Ans:  B |

|34. |An organization that transforms resources into an intangible output in order to create time or place utility for its customers |

| |is known as a(n) __________ company. |

| |A) outsourcing B) service C) manufacturing D) ISO 9000 E) TQM |

| |Ans:  B |

|35. |Which of the following organizations creates form utility? |

| |A) A law firm B) H & R Block C) UPS D) Coca-Cola E) Costco |

| |Ans:  D |

|36. |A department store provides utility for customers because it makes it easy for them to purchase what they want in one place. |

| |This is an example of __________ utility. |

| |A) time B) statistical C) form D) quality E) All of these. |

| |Ans:  A |

|37. |Which sector of the US economy was responsible for most of the growth in new jobs during the 1990s? |

| |A) Manufacturing B) Service C) Government D) Exports E) Imports |

| |Ans:  B |

|38. |A __________ organization is one that transforms resources into an intangible output and creates time and place utility for its |

| |customers. |

| |A) manufacturing B) production C) service D) profitable E) None of these. |

| |Ans:  C |

|39. |Product-service mix decisions address which of the following issues? |

|A) |Which products to offer |

|B) |How many different products to offer |

|C) |What quantity to produce of a product |

|D) |All of these. |

|E) |Only “which products to offer” and “how many different products to offer.” |

| |Ans:  E |

|40. |Chelsea Milling Company produces Jiffy baking mix, brownie mix, corn muffin mix, blueberry muffin mix, and apple muffin mix. |

| |These mixes represent the company's |

|A) |product-service mix. |D) |facilities location. |

|B) |capacity mix. |E) |human resource mix. |

|C) |facilities layout. | | |

| |Ans:  A |

|41. |When considering making a capacity decision, which of the following will be important information to have? |

|A) |Market demand for the product |

|B) |Current capacity |

|C) |Funds available for expansion |

|D) |All of these. |

|E) |Only “market demand for the product” and “current capacity.” |

| |Ans:  D |

|42. |Time Warner sold its DVD/CD production and distribution division. This is an example of what kind of an operations decision? |

|A) |Product-service mix |D) |Facilities location |

|B) |Capacity |E) |Human resource mix |

|C) |Facilities layout | | |

| |Ans:  A |

|43. |Which of the following decisions is likely to be the decision starting point occurring before the other decisions? |

|A) |The capacity decision |D) |The facilities location decision |

|B) |The product-mix decision |E) |None of these. |

|C) |The facilities layout decision | | |

| |Ans:  B |

|44. |Congress talked about increasing the size of the Armed Forces after operations in Iraq, Afghanistan, Bosnia, Liberia, and the |

| |Korean peninsula seemed to have units stretched too thin. Congress made what kind of an operations decision? |

|A) |Product-service mix |D) |Facilities location |

|B) |Capacity |E) |Human resource mix |

|C) |Technology | | |

| |Ans:  B |

|45. |The set of processes and systems used by organizations to convert resources into products or services is called |

|A) |quality. |D) |automation. |

|B) |technology. |E) |None of these. |

|C) |manufacturing. | | |

| |Ans:  B |

|46. |Which of the following is an organizational technology? |

|A) |Automation |D) |CAD |

|B) |Robotics |E) |All of these. |

|C) |Mass-production assembly line | | |

| |Ans:  E |

|47. |The earliest form of automation—machine-controlled devices—were first developed |

|A) |in the 1700s. |D) |after the year 2000. |

|B) |in the 1800s. |E) |None of these. |

|C) |in the 1900s. | | |

| |Ans:  A |

|48. |Which of the following is true about the impact of automation on workers? |

|A) |The development of automation has created jobs in some industries. |

|B) |The development of automation has eliminated jobs in some industries. |

|C) |Overall, there has been a net creation of jobs as a result of automation. |

|D) |All of these. |

|E) |Only “The development of automation has created jobs in some industries” and “the development of automation has |

| |eliminated jobs in some industries.” |

| |Ans:  D |

|49. |Which of the following is NOT a current use for robotics? |

|A) |Loan approval |D) |Police work |

|B) |Brain surgery |E) |Jewelry engraving |

|C) |Agriculture | | |

| |Ans:  A |

|50. |Unmanned aircraft are increasingly sent into outer space instead of astronauts. This is an example of |

| |A) CAD. B) CAM. C) FMS. D) robotics. E) JIT. |

| |Ans:  D |

|51. |________ is the process of managing operations control, resource acquisition and purchasing, and inventory to improve overall |

| |efficiency and effectiveness. |

|A) |Supply-chain management |D) |Quality control |

|B) |Resource management |E) |Productivity control |

|C) |Inventory management | | |

| |Ans:  A |

|52. |Many firms today are reducing the number of suppliers they use and instead are focusing on building strong relationships with |

| |just a few suppliers. What are the advantages of doing this? |

|A) |Increased use of automation |

|B) |More control over raw material delivery |

|C) |Fewer materials used in the process |

|D) |All of these. |

|E) |Only “increased use of automation” and “more control over raw material delivery.” |

| |Ans:  B |

|53. |A crystal manufacturer has found a way to improve the management of its inventory of lead, which is part of its __________ |

| |inventory. |

|A) |finished-goods |D) |in-transit |

|B) |work-in-process |E) |just-in-time |

|C) |raw materials | | |

| |Ans:  C |

|54. |Which of the following is NOT one of the constraints with which a purchasing agent must deal? |

|A) |Inventory levels and delivery dates |

|B) |Supplier reliability |

|C) |Integrating purchasing with production |

|D) |Getting the best possible discounts and terms |

|E) |The quality of what is being purchased |

| |Ans:  C |

|55. |If you were giving advice to a manager who wanted to use a just-in-time inventory management method, what would you say? |

|A) |“Be sure to hold a lot of inventory in case you unexpectedly run out.” |

|B) |“You will need to increase your warehouse and storage space.” |

|C) |“Be prepared to find emergency supply sources.” |

|D) |“Determine how much you need, then add a little extra just to be safe.” |

|E) |None of these. |

| |Ans:  C |

|56. |At Wal-Mart, 70% of merchandise is rung up at the cash register before the company even pays for it. This is an example of |

|A) |just-in-time inventory. |D) |quality circles. |

|B) |benchmarking. |E) |computer-assisted manufacturing. |

|C) |management by objective. | | |

| |Ans:  A |

|57. |All of the following are specific factors that can be used to assess or evaluate quality EXCEPT |

|A) |reliability. |

|B) |serviceability. |

|C) |features. |

|D) |durability. |

|E) |All of these can be used to assess quality. |

| |Ans:  E |

|58. |Which of the eight dimensions of quality refers to a measure of product life? |

|A) |Reliability |D) |Features |

|B) |Durability |E) |Perceived quality |

|C) |Serviceability | | |

| |Ans:  B |

|59. |Anthony is comparing the quality of an $800 personal computer to one that cost $1,634. This is an example of the ________ of |

| |quality. |

|A) |relative nature |D) |price dimension |

|B) |absolute nature |E) |aesthetic nature |

|C) |conformance dimension | | |

| |Ans:  A |

|60. |Which of the following is NOT one of the dimensions of quality discussed in the text? |

| |A) Performance B) Preference C) Aesthetics D) Reliability E) Features |

| |Ans:  B |

|61. |The probability that a DVD player will eject the disk when you push the eject button is an example of which dimension of |

| |quality? |

|A) |Aesthetics |D) |Serviceability |

|B) |Features |E) |Perceived quality |

|C) |Reliability | | |

| |Ans:  C |

|62. |Dell printer ink cartridges are only available from Dell. The new cartridges arrive with return bags and postage to recycle the|

| |old cartridge. This is an example of |

| |A) features. B) aesthetics. C) reliability. D) durability. E) serviceability. |

| |Ans:  E |

|63. |Which of the following is NOT true regarding the relationship between productivity and quality? |

|A) |There is no relationship between productivity and quality. |

|B) |Increased productivity means higher quality. |

|C) |Higher quality results in higher productivity. |

|D) |Productivity and quality are positively related. |

|E) |All of these are not true. |

| |Ans:  A |

|64. |The starting point for instituting an organizational quality program is |

|A) |employee involvement. |

|B) |changes in operations methods. |

|C) |improving the quality of materials. |

|D) |employing new forms of technology. |

|E) |strategic commitment from top managers. |

| |Ans:  E |

|65. |All of the following are basic components of a total quality management (TQM) strategy EXCEPT |

|A) |employee involvement. |

|B) |technology. |

|C) |materials. |

|D) |strategic commitment. |

|E) |All of these are basic components of a TQM strategy. |

| |Ans:  E |

|66. |For any total quality management effort to have a chance for success, it must begin with |

|A) |strategic commitment by top management. |

|B) |employee involvement. |

|C) |higher-quality materials. |

|D) |technology. |

|E) |None of these. |

| |Ans:  A |

|67. |Motorola offers an eight-hour seminar based on its famed six sigma quality program, which aims for only one defect per |

| |1,000,000-unit production run, to businesses that are interested it teaching their employees how to implement total quality |

| |management. This example focuses on which component of the quality management strategy? |

|A) |Employee involvement |D) |Materials |

|B) |Strategic commitment |E) |Methods |

|C) |Technology | | |

| |Ans:  A |

|68. |A local restaurant owner often dines at competitors' restaurants and samples items from their menus in order to imitate or |

| |improve on them. This is an example of |

|A) |benchmarking. |D) |in-process sampling. |

|B) |conformance sampling. |E) |None of these. |

|C) |acceptance sampling. | | |

| |Ans:  A |

|69. |Each of Whirlpool's plants used to handle its own logistics. This resulted in a tangle of routes and inefficiencies that set |

| |variable cost soaring. In the course of a day, three Whirlpool trucks might make stops to pick up goods from a single supplier |

| |when one truck could have done the job. Whirlpool hired Ryder Dedicated Logistics to untangle and coordinate the transport |

| |routes so that it could get back to doing what it does best, building appliances. Whirlpool used |

| |A) SQC. B) TQM. C) outsourcing. D) benchmarking. E) ISO 9000. |

| |Ans:  C |

|70. |Operations management can BEST be used to improve speed by |

|A) |maximizing the number of approvals needed so that mistakes are caught beforehand, then moving ahead at full speed. |

|B) |using individual work assignments because of the clear accountability that results. |

|C) |starting from scratch, which usually enhances speed more than modifying current systems |

|D) |rigidly adhering to schedules |

|E) |eliminating elements of the organization culture that have been ineffective. |

| |Ans:  C |

|71. |Statistical quality control (SQC) is |

|A) |a computerized quality control monitoring service. |

|B) |a team approach to quality control. |

|C) |useful only in determining completed items to reject. |

|D) |most useful in service organizations. |

|E) |a set of specific statistical techniques used to monitor quality control. |

| |Ans:  E |

|72. |________ consists of a set of mathematical and/or statistical methods and procedures for measuring and adjusting quality levels.|

|A) |Benchmarking |D) |Statistical quality control |

|B) |Total quality management |E) |None of these. |

|C) |Conformance | | |

| |Ans:  D |

|73. |At a regional manufacturing facility, the quality control people sample ten percent of the finished products to check for |

| |adherence to quality standards. This is an example of |

|A) |benchmarking. |D) |conformance sampling. |

|B) |acceptance sampling. |E) |None of these. |

|C) |in-process sampling. | | |

| |Ans:  B |

|74. |At a regional manufacturing facility the quality control people sample 15 percent of the finished products to check for |

| |adherence to more than 12 quality standards. This is an example of |

|A) |acceptance sampling. |D) |ISO 9000. |

|B) |outsourcing. |E) |None of these. |

|C) |in-process sampling. | | |

| |Ans:  A |

|75. |The type of statistical quality control that involves testing products as they are being made is known as |

|A) |total factor sampling. |D) |conformance sampling. |

|B) |acceptance sampling. |E) |None of these. |

|C) |in-process sampling. | | |

| |Ans:  C |

|76. |An engineering consulting firm calculates the following ratio: an engineer's hours of work/ an engineer's number of billable |

| |hours is a measure of __________ productivity. |

| |A) labor B) partial C) total factor D) individual E) None of these. |

| |Ans:  D |

|77. |Which of the following is classified as a partial productivity ratio? |

|A) |Labor productivity ratio |

|B) |Energy productivity ratio |

|C) |Total factor productivity ratio |

|D) |All of these. |

|E) |Only labor productivity ratio and energy productivity ratio. |

| |Ans:  E |

|78. |Which of the following factors is NOT included in the formula for computing total factor productivity? |

| |A) Labor B) Capital C) Materials D) Energy E) Inflation |

| |Ans:  E |

|79. |According to the text, the major problem associated with total factor productivity is that |

|A) |the data are too hard to obtain. |

|B) |all ingredients must be expressed in the same terms. |

|C) |it clearly tells the manager what to do to correct a problem. |

|D) |it is not compatible with standard accounting procedures. |

|E) |it is nothing more than a cost-benefit analysis. |

| |Ans:  B |

|80. |Almost 20,000 UPS employees are now equipped with ring scanners —small electronic devices worn on their index fingers and wired |

| |to a small computer on their wrists. When a UPS employee holds a package, the ring shoots a pattern of photons on the package. |

| |Within moments, its location is updated at the UPS Web site. This use of an operations improvement allows UPS to |

|A) |improve its productivity. |

|B) |decrease fixed cost. |

|C) |decrease its dependence on its Web site. |

|D) |increase customer affective responses. |

|E) |None of these. |

| |Ans:  A |

|81. |When energy productivity is measured by the number of outputs produced divided by the dollars spent on energy used to generate |

| |this amount of output, this is a measure of |

|A) |total factor productivity. |D) |ISO 9000. |

|B) |TQM. |E) |None of these. |

|C) |partial productivity ratio. | | |

| |Ans:  C |

|82. |When an organization produces 100 units of output for 10 hours of direct labor, what is its labor productivity index? |

| |A) 0.1 B) 10 C) 1000 D) 100 E) None of these. |

| |Ans:  B |

|83. |Which of the following countries has the highest level of total productivity? |

| |A) United States B) Japan C) France D) Germany E) Korea |

| |Ans:  A |

|84. |The International Organization for Standardization requires firms to document the impact of operations on the environment. The |

| |standards are called ISO |

| |A) 9000. B) 2000. C) 9000: 2000. D) 14000. E) None of these. |

| |Ans:  D |

|85. |A pet food plant has a pay-for-knowledge compensation system in which an employee's hourly wage depends on how many different |

| |jobs she or he can do. Which of the following statement describing research results about such programs is FALSE? |

|A) |They increase workforce flexibility. |

|B) |They reduce the number of employees required. |

|C) |Unions support such programs because they give the worker more voice in operations. |

|D) |They are an effective means of increasing productivity. |

|E) |The key to the success of such programs is rewards. |

| |Ans:  C |

|86. |The total set of managerial activities an organization uses to transform resource inputs into products and services is called |

| |__________ __________. |

|Ans: |operations management |

|87. |G. H. Bass & Co., maker of shoes, is an example of a(n) __________ company. |

|Ans: |manufacturing |

|88. |__________ is a form of business that combines and transforms inputs into tangible outcomes that are then sold to others. |

|Ans: |Manufacturing |

|89. |Firms such as Verizon, the Metropolitan Museum of Art, and Wendy's are all part of the __________ sector of the economy. |

|Ans: |service |

|90. |In addition to regular Tide detergent, Procter and Gamble makes and sells six other variations of the popular laundry product. P|

| |& G made a __________ - __________ decision in this situation. |

|Ans: |product-mix |

|91. |Wal-Mart scatters distribution centers around the United States, which is a(n) __________ __________ decision. |

|Ans: |facilities location |

|92. |The appropriate layout for a company employing a large batch (mass production) technology is probably a ________ layout. |

|Ans: |product |

|93. |________ accelerated during World War II due to a shortage of skilled labor. |

|Ans: |Automation |

|94. |________ -________ ________ is a technology that relies on computers to design products and simulate performance. |

|Ans: |Computer-aided design |

|95. |________ ________ management is concerned with managing operations control, resource acquisition and inventory to improve |

| |efficiency and effectiveness. |

|Ans: |Supply Chain |

|96. |Managing the organization's raw materials, work-in-process, finished goods, and products in transit is known as ________ |

| |control. |

|Ans: |inventory |

|97. |Inventory systems in which materials arrive only shortly before they are needed for the transformation process are called |

| |__________ - __________ - __________ systems. |

|Ans: |just-in-time |

|98. |The total features and characteristics of a product or service that determine the ability of that product or service to satisfy |

| |needs is __________. |

|Ans: |quality |

|99. |A GPS navigation system on a new car is an example of the __________ dimension of quality. |

|Ans: |features |

|100. |________ is the process of subcontracting services and operations to other firms that can do the work better and/or less |

| |expensively. |

|Ans: |Outsourcing |

|101. |_________ refers to a set of quality standards created by the International Organization for Standardization. |

|Ans: |ISO 9000 |

|102. |The economic measure of efficiency that really amounts to an output-to-input analysis is called __________. |

|Ans: |productivity |

|103. |If Nick wants to understand his company's productivity in order to pinpoint problem areas, he should use __________ productivity|

| |ratios. |

|Ans: |partial |

|104. |When we analyze the productivity of companies, industries, or whole economies, we are said to be looking at ________ ________ |

| |productivity. |

|Ans: |total factor |

|105. |The primary determinant of an organization's profitability is _________. |

|Ans: |productivity |

Use the following to answer questions 106-110:

Match the following numbered items with the most correct response letter.

A response may be used once, more than once, or not at all.

Which type of layout would each of the following businesses use?

a. A product facilities layout

b. A process facilities layout

c. A fixed-position facilities layout

d. A cellular facilities layout

|106. |An auto repair shop in which each vehicle is diagnosed and then sent to the appropriate area for repair |

|Ans: |b |

|107. |NASA assembling a space shuttle |

|Ans: |c |

|108. |A video game manufacturer |

|Ans: |a |

|109. |The Pentagon, where twenty different operations are in twenty different stages of planning and execution |

|Ans: |d |

|110. |A hotel restaurant in which groups of chefs prepare desserts, salads, appetizers, entrées and vegetables. The foods are unique,|

| |but the basic equipment and methods are the same. |

|Ans: |d |

Use the following to answer questions 111-116:

You are thinking of purchasing a Ford Focus, ZX5 automobile. You are convinced that it is a high-quality product, but you must convince your spouse that it is worth the expense. Label the following descriptions according to which of the eight dimensions of quality they exemplify. You may use a response once, more than once, or not at all.

a. Performance

b. Features

c. Reliability

d. Conformance

e. Durability

f. Serviceability

g. Aesthetics

h. Perceived quality

|111. |Outfitted with a CD and MP3 player |

|Ans: |b |

|112. |You expect this car to last more than the six year you estimate you will want to keep it |

|Ans: |e |

|113. |It has a 100,000 mile tune-up interval |

|Ans: |f |

|114. |The EPA estimates it will get 26 mpg city and 34 highway |

|Ans: |a |

|115. |You think you are getting a great car for the money |

|Ans: |h |

|116. |It comes with dual airbags, like most new cars |

|Ans: |d |

Use the following to answer questions 117-120:

Match the following numbered items with the most correct response letter.

A response may be used once, more than once, or not at all.

a. Aggregate productivity

b. Operations management

c. Partial productivity ratio

d. Quality ratio

e. Total factor productivity

|117. |Total productivity achieved by a country |

|Ans: |a |

|118. |Indicator of how well an organization uses labor, capital, materials, and energy |

|Ans: |e |

|119. |Indicator of what could be changed to improve productivity |

|Ans: |c |

|120. |Requires all factors to be expressed in dollars |

|Ans: |e |

|121. |By world standards, Americans are well educated and free to pursue their goals in life. How does that affect the growth of the |

| |service sector and decline of the manufacturing sector? |

|Ans: | |

|122. |In an earlier chapter, Woodward identified three types of technology: small batch, mass production, and continuous flow. |

| |Describe the relationship between these types of technology and the various forms of layout described in the discussion on |

| |operations control. |

|Ans: | |

|123. |Use product-service mix, capacity, and facilities to describe the operations design of a store you visited recently. |

|Ans: | |

|124. |How is robotics affecting the service sector? |

|Ans: | |

|125. |List and briefly describe the four kinds of inventory discussed in the text, the purpose of each kind, and the main type of |

| |control used for each type. For what kinds of inventory would just-in-time inventory control be appropriate? |

|Ans: | |

|126. |Comment on the following statement: “An Academy Award for Best Picture is an example of an award that is given for quality.” |

|Ans: | |

|127. |Define “quality,” describe the eight dimensions of quality listed in the text, and give a specific management example of each of|

| |these dimensions. |

|Ans: | |

|128. |Describe what role speed performs as a total quality management (TQM) tool. |

|Ans: | |

|129. |Define “productivity.” List and describe the various levels and forms of productivity. |

|Ans: | |

|130. |Consider an organization with which you are familiar. Describe ways in which the organization could improve its productivity. Be|

| |sure to consider these categories: spending more on R&D, revamping facilities, increasing employee participation, |

| |cross-training, and restructuring the reward system. |

|Ans: | |

................
................

In order to avoid copyright disputes, this page is only a partial summary.

Google Online Preview   Download