PREMIER MEMBERSHIP MANUAL - BP MotorClub

[Pages:28]PREMIER MEMBERSHIP MANUAL



Serving AARP Members For Over 25 Years

January, 2005

Dear Premier Member:

Welcome to a full year of the very best value in driving protection and savings as a Premier Member of the AARP Motoring Plan.

As a Premier Member, you have an extended range of benefits that will increase your peace of mind...protect you on the road as well as at home...and give you opportunities for important savings as well.

We have also established an exclusive, Roadside Assistance toll-free number for Premier Members. Our operators are ready any time you need help, 24 hours a day, 365 days a year:

Roadside Assistance in U.S. and Canada:

1-800-732-8600

(Hearing Impaired for Roadside Assistance

and all Plan services):

1-800-235-8737

For information and all other Premier Member benefits, please call 1-800-732-8600 Monday - Friday, 7 AM - 8 PM; Saturday 8 AM - 5 PM, Central Time.

Sincerely,

Jim Wohlever Sr. Vice President AARP Motoring Plan from GE Motor Club

This Membership Manual represents your service contract with the AARP Motoring Plan from GE Motor Club, 200 N. Martingale Rd., Schaumburg, IL 60173.

This is not an insurance contract. This is not an automobile liability or physical damage insurance contract and does not comply with any financial responsibility law.

CONTENTS

MEMBERSHIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2 ROADSIDE ASSISTANCE . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4

Obtaining Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 Reporting a Claim . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Reimbursement Limits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 Types of Vehicles Covered . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 Services Provided . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 ? Road Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7 ? Towing Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 ? Winching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 ? Accidents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 ? Lost Key/Lockout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Services Not Included . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 VEHICLE REPAIR PROGRAM . . . . . . . . . . . . . . . . . . . . . . . . .11 Repair Referral Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Warranty Repair Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 VEHICLE REPAIR CHECK GUARANTEE . . . . . . . . . . . . . .13 GUARANTEED ARREST BOND CERTIFICATE . . . . . . . . .13 AUTO TOURING AND TRAVEL SERVICES . . . . . . . . . . . .14 Pathfinder? Personal Travel Plan . . . . . . . . . . . . . . . . . . . . . . .14 Maps and Travel Information . . . . . . . . . . . . . . . . . . . . . . . . .14 SPECIAL PROTECTION . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 ? Legal Defense Reimbursement . . . . . . . . . . . . . . . . . . . . . . .15 ? Trip Interruption Guarantee . . . . . . . . . . . . . . . . . . . . . . . . .16 ? Hospital Emergency Room Bond . . . . . . . . . . . . . . . . . . . . .16 CAR RENTAL AND HOTEL SAVINGS . . . . . . . . . . . . . . . . .17 AUTO THEFT DETERRENT REWARD . . . . . . . . . . . . . . . . .18 MEMBER EMBLEMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18 REQUEST FORMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

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A FEW WORDS ABOUT YOUR MEMBERSHIP

ELIGIBILITY FOR MEMBERSHIP Eligibility for the AARP Motoring Plan from GE Motor Club is limited to current members of AARP. The Motoring Plan coverage is not renewable if membership in AARP expires or is terminated. The following AARP Motoring Plan Memberships are available: ? Road `N Tow, Standard or Premier Plans ? Individual member ? Member and spouse (or one other household member or

AARP member living at the same address) ? Family Membership (up to 4 children, ages 16-25, living

at home or full-time students) Please call 1-800-732-8600 for information or to enroll.

AARP MOTORING PLAN PREMIER MEMBERSHIP* Roadside Assistance covers the person named on the membership card regardless of the vehicle** the member is driving or riding in. It does not cover a member's vehicle if the member is not present. In other words, coverage applies to the member and not a particular vehicle. Roadside assistance is available throughout the US and Canada from GE Motor Club's network of authorized servicers. Outside the US and Canada, use any convenient service facility and refer to the reimbursement procedure, "Reporting a Claim" on page 8. Please note only limited roadside assistance is available to certain RV's, trucks and dual wheeled vehicles (see "Types of Vehicles Covered", page 7) although all other Plan benefits are available to members with these types of vehicles. Members will not be required to pay any sums other than the membership fee for covered motoring plan benefits and services.

MEMBERSHIP CARDS Your official membership card(s) are included with your membership kit*** (Family Membership cards are mailed separately). The member, member's spouse (or other household member) and family members should sign their cards exactly as 2

on their driver's license or personal ID. Membership cards should be carried at all times.

The Guaranteed Arrest Bond Certificate**** is on the back of the membership card. Hospital Emergency Room Bond cards are located at the bottom of your Card Carrier that is enclosed within your membership kit.

*Benefits and prices are subject to change and to terms and conditions of the membership manual. **See page 7 - "Types of Vehicles Covered." ***Will arrive about 10 days after your new membership application is processed. ****Not accepted in California and Colorado.

TERM OF MEMBERSHIP Your membership begins on the day your application is processed by the GE Motor Club and continues through the last day of the expiration month. Motoring Plan services and benefits are available only while your membership is in force. Future annual dues will be billed prior to your expiration month at the then applicable rate. Your Motoring Plan membership will renew upon receipt of your payment, or you may elect automatic renewal through credit card payment.

Pursuant to Wisconsin state law, benefits and dues will not be changed without prior written notice to the member, and any changes will take effect on the member's renewal or anniversary date.

CLAIMS POLICY

To maintain a high standard of service with fair and reasonable dues for all members, Roadside Assistance is limited to four (4) paid service claims per membership year.* These include jump start, flat tire, fuel delivery, winching/stuck vehicle, towing, lockout, lost key service and claim reimbursement. The GE Motor Club will notify you if this limit is reached.

If more than four (4) Roadside Assistance claims are needed during a membership year, GE Motor Club will continue to arrange dispatch service for your disabled vehicle. However, any resulting service charges must be paid at the time roadside service is rendered and are not reimbursable. Upon each anniversary of your membership enrollment, your service claims will be reset to zero.

*Couple Memberships are limited to five (5) paid service claims per membership year. Family Memberships are limited to seven (7) paid service claims per membership year.

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CANCELLATION OF MEMBERSHIP Upon cancellation of membership, the prorated, unused portion of the annual membership dues, calculated from the date of cancellation, will be refunded within thirty (30) days. The cancellation of a membership automatically cancels the membership of the member's spouse/designated household member and any family memberships. You may cancel at anytime. GE Motor Club may not renew your membership by giving written notice 60 days prior to renewal date or may terminate your membership at any time with a minimum of 10 days written notice for excessive or fraudulent use of services.

In Wisconsin, excessive use of Club services is cause for non-renewal on member's anniversary date.

MEMBERSHIP DUES All membership dues provide for a full year's coverage and there is no initiation fee.

MEMBERSHIP INFORMATION For general membership information or to request Pathfinder? Personal Travel Plan service, just call toll-free 1-800-732-8600, Monday - Friday, 7 AM - 8 PM; Saturday 8 AM - 5 PM, Central Time (Hearing Impaired: 1-800-235-8737).

ROADSIDE ASSISTANCE

Call Toll-Free 24 hours a day: 1-800-732-8600 (Hearing Impaired: 1-800-235-8737) This toll-free number may be used for Roadside Assistance throughout the United States and Canada.

FOR THE FASTEST POSSIBLE SERVICE: When you call, be ready to give the following information: 1. Your membership number. 2. Location of disabled vehicle (town, state, street address,

and/or closest intersection). 3. Description of disabled vehicle (year, make, model, color). 4. License plate number and state. 5. Type of service needed (tow, flat tire, jump start, etc.).

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While you're on the phone, we'll dispatch a local service provider, give you their name and the time help is expected to arrive.

WHEN THE SERVICE PROVIDER ARRIVES: 1. Be with your vehicle, since they cannot service an

unattended vehicle (however, if you cannot remain with the vehicle for safety reasons, we will attempt to provide service). Remember, Roadside Assistance covers you regardless of the vehicle you are driving or riding in. It does not cover your vehicle when driven by someone else if you are not present. 2. Present your membership card and driver's license or personal ID. Service is provided subject to the coverage and towing options outlined on pages 7-11.

IF YOU CAN'T GET SERVICE BY CALLING 1-800-732-8600: 1. Call any service facility. 2. Obtain a receipt with the information requested on the

next page (REPORTING A CLAIM; item 2.). 3. Write your name, address and membership number on

the receipt. 4. Send us your receipt using the claim procedure described

on the next page.

DISPATCH GUARANTEE If we are unable to provide Roadside Assistance when you phone 1-800-732-8600, we will reimburse you up to $260 for covered services you locate yourself. (Reimbursement for Lost/Stolen Key Replacement is limited to $25; Lockout Service is limited to $130.)

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REPORTING A CLAIM: 1. Mail the original receipt, within 60 days,* to AARP

Motoring Plan, GE Motor Club, P.O. Box 4440, Carol Stream, IL 60197-4440. 2. Please be sure the receipt includes the date, Service Provider's name, address, phone number and type of service rendered. For your reference, we suggest you keep a copy for your records, as we cannot return original receipt due to auditing requirements. 3. Claims submitted without the original receipt or incomplete information will be returned for resubmission.

*No time restriction for residents of Utah and Wisconsin.

MAXIMUM REIMBURSEMENT Charges for allowable Roadside Assistance services will be reimbursed up to a maximum of $130 per disablement (or $260 per disablement under Dispatch Guarantee).

REIMBURSEMENT The GE Motor Club reserves the right to adjust or deny a claim when: 1. The amount paid has exceeded the maximum limit. 2. The service rendered is not during the term of active

membership or is not included under the Motoring Plan coverage. (See pages 7 - 11.) 3. The claim cannot be verified through reasonable efforts.

HOW THE PLAN WORKS The GE Motor Club has a network of contract independent (authorized) service providers. By calling 1-800-732-8600, you will receive all included benefits without any out-of-pocket expense. (See exceptions under "Towing," page 8 and "Services Not Included," pages 10 & 11.)

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