STATE OF WASHINGTON



center48450500STATE OF WASHINGTONDEPARTMENT OF SOCIAL AND HEALTH SERVICESDevelopmental Disabilities Administration * P.O. Box 45310 * Olympia, WA 98504-5310DDA MANAGEMENT BULLETIND18-026 – ProcedureNovember 30, 2018Amended December 13, 2018TO:Regional AdministratorsField Services AdministratorsField Services StaffFROM:Debbie Roberts, Interim Deputy Assistant SecretaryDevelopmental Disabilities AdministrationSUBJECT:Washington Autism Alliance and Advocacy (WAAA) Insurance NavigatorsPURPOSE:To notify field staff of supports and webinars available statewide through WAAAWHAT’S NEW, CHANGED, OR CLARIFIED:WAAA is a not-for-profit organization that supports children and adults with autism spectrum disorder (ASD) and other developmental disabilities (DDs). The organization helps families access ASD and DD related health insurance benefits, school-based services, and community-based services. WAAA insurance navigators also help families access medically necessary services through their private health insurance by: Providing advocacy and guidance;Providing call logs for families to easily document their findings when contacting providers; andPetitioning an insurance carrier to expand its network through a single-case agreement when an in-network provider is unavailable.The WAAA helpline operates Monday through Friday from 9:00 a.m. to 1:00 p.m. and can be reached at 425-894-7231.For a client whose primary health insurance is through Washington Apple Health (Medicaid), dial extension 101.For a client who has private health insurance, dial extension 103.ACTION:Case resource managers must provide clients and their families with the attached WAAA Information Card as soon as they discover assistance is needed navigating private health insurance benefits related to applied behavioral analysis (ABA) therapy or any other behavioral health related service typically covered by private insurance. The case resource manager must document in CARE in a service episode record (SER) that a WAAA Information Card was sent. Field staff are encouraged to register for a webinar below to learn more about WAAA benefits.December 11, 2018 – 9:30 a.m. to 11:00 a.m. December 20, 2018 – 1:00 p.m. to 2:30 p.m.RELATED REFERENCES:WAAA WebsiteATTACHMENTS:CONTACTS:Ann Whitehall Waiver Services Unit ManagerAnn.Whitehall@dshs.360.407.1551Kari FreerChildren’s Intensive In-Home Supports Program ManagerKari.Freer@dshs.360.407.1553 ................
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