Bob Caldwell, Employee Development Specialist City of Mesa

Putting People First

Personality Profile ? How to Work Together This is a quick, fun and easy tool to get people talking about their different communication styles. It is not a scientific tool, so don't read too much into it. People can relate to it i.e. "This is so me!" The four different communication styles are not listed in any order. They are not good or bad, right or wrong, they are just different. Once you understand your own communication style and the styles of your coworker, you can work together just fine. You have to be willing to monitor and adjust. Some personalities are more difficult to work with than others. A University of Mississippi study concluded: "90% of the reason people fail in business and industry is not because they lack the skills or ability to do the job, it is because of who they are, their personality."

Presented by: Bob Caldwell, Employee Development Specialist City of Mesa

Specifically Designed for:

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IDENTIFY YOUR BEHAVIOR AT WORK

For each of the following statements, read the four choices and circle the one that best describes you at WORK. Then count the number of circled items in each column and write the totals at the bottom.

WHAT YOU TALK ABOUT

PACE OF SPEECH APPEARANCE

COMMUNICATION STYLE

MOTIVATED BY THRIVE ON

EXPRESSION OF ANGER

WORK STYLE

WORK AREA

WORK PACE

DISLIKES

GROUP ROLE

WANTS APPRECIATION FOR

LIKE TO GET REWARDED WITH

TOTAL

Results, what you want to achieve

Very fast Designer clothes,

classy dresser, Formal

Direct, to the point

Results Pressure, change

Dreams & aspirations

Fast Bold colors, trendy,

Informal

Animated, excitable Applause Stimulation, fun

Impatient Aggressive

Intense, driven Several tasks at

once

Easily frustrated, can get explosive

Likes freedom Lots of people

interaction

Priorities Organized

Interesting things, gadgets

Works fast-a whirlwind

Likes change Wasting time

Leader-need for control

My productivity

Faster, bore easily

Reinventing the wheel

Rapport builderneed for center of

attention My contribution

Feelings & experiences

Slower Gentle, muted

colors, Casual Dreamy thoughts, casual Approval Togetherness, support Gentle Get flustered Easy going, cooperative, Willing to be of service Sentimental mementos & souvenirs Rarely in a hurry Dislike pressure

Confrontation

Peacemaker-need to feel included

My involvement

Facts & figures

Moderate Conservative, classic dresser, Business-like Specific, concise

Activity Accuracy, information Slow to anger Rational approach Thorough, attention to detail. One thing at a time

Lots of paperwork in piles

Methodical Steady stream of

work Being wrong

Information provider-need focus & direction My quality of work

Power

Recognition

Approval

Responsibility

_____________ _____________ _____________ _____________

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UNDERSTANDING YOUR PROFILE To really simplify each style, we can look at one hallmark trait that sums up their entire personality. There is also on main area that they need to improve.

Hallmark Traits of Each Profile

Values

Panther

Results

Needs to do more... Listening

Peacock

Recognition

Checking for appropriate behavior

Dolphin

Security/Relationships

Initiating

Owl

Being Correct

Declaring: Making the decision

The four different communication styles are not listed in any particular order. They are not good or bad, right or wrong, they are just different. Here are some of the key components of your style. Circle the traits from your style that best describe you.

Your Personal Style Panther action-oriented decisive problem solver assertive aggressive adventuresome demanding independent

Peacock verbal enthusiastic convincing emotional optimistic animated charming generous

Dolphin patient loyal team player mature gentle emphatic trusting questioning

Owl diplomatic a fact finder conventional precise cautious deliberate analytical logical

Each style has a certain number of high wants that strongly motivate them. These are wants that each style greatly values. They may not make much sense or be important to you. You need to recognize that they are very real important to the other styles.

High Wants Panther challenges power options authority

Peacock social recognition provide service to be with people group activities

Dolphin guarantees security quality control appreciation

Owl high standards details perfection tradition

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Checklist for Interacting With...

Dos ? Be specific, clear, brief ? Provide alternative, choices ? Provide facts and figures ? Motivate by results and goals ? Support, maintain ? Depart graciously ? If you agree, support results

Panthers Don'ts ? Don't ramble or waste their time ? Don't forget or lose things ? Don't leave cloudy issues ? Don't convince by "personal" means ? Don't direct or order ? Don't do an "epilogue" bit ? If you disagree, don't reinforce "I'm with you."

Peacocks

Dos

Don'ts

Leave time for socializing

Don't be curt or cold

Talk about people and their goals

Don't drive on facts and figures

Ask for their opinions

Don't waste time being task-oriented

Provide ideas

Don't have decisions hanging

Be fun-loving, stimulating, fast

Don't stick to the agenda too much

Plan dream times

Don't legislate or muffle

Provide testimonials from people

Don't talk down to them

they see as prominent

Dolphins

Dos

Don'ts

Break the ice

Don't rush into business

Show sincere interest in them

Don't stick coldly to business

Be nonthreatening

Don't be demanding

Ask "how" questions

Don't debate about facts and figures

Move casually

Don't be abrupt or rapid

Define clearly personal contributions

Don't be vague

Listen

Don't force them to respond quickly

Owls Dos 1. Prepare in advance 2. Approach in a direct way 3. Take your time 4. If you agree, follow through 5. Provide tangible, practical evidence 6. Provide guarantees 7. List pros and cons

Don'ts 1. Don't be disorganized 2. Don't be casual 3. Don't dilly-dally 4. Don't provide personal incentives 5. Don't use someone's opinions 6. Don't use gimmicks 7. Don't rush decision-making

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Unfortunately each style does not always "play" well with the other styles. Without even being aware, we can cause lots of stress in the lives of others, simply because of who we are.

How Each Profile Creates Stress in Others

Panther

Always in a hurry. Impatient with delays and requires people to do several things at once. Intense!

Peacock

Can be draining, verbose, emotional. Can use humor inappropriately.

Dolphin

May slow down the group's pace. Maybe unclear as to where they stand. Can be indecisive in taking action.

Owl

Will be intolerant of mistakes and often the slowest to give praise. Requires perfection.

May put off making a decision until absolutely certain.

There are several indicators and signs that each style will exhibit while under stress.

Profiles Under Stress

First Reaction

Panther

Will take control and give orders

Last Reaction Gives in

Peacock

Attacks, lashes out at others

Avoids

Dolphin

Gives in

Commands

Owl

Avoids making decisions

and confrontations

Attacks

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