Bob Caldwell, Employee Development Specialist City of Mesa
Putting People First
Personality Profile ? How to Work Together This is a quick, fun and easy tool to get people talking about their different communication styles. It is not a scientific tool, so don't read too much into it. People can relate to it i.e. "This is so me!" The four different communication styles are not listed in any order. They are not good or bad, right or wrong, they are just different. Once you understand your own communication style and the styles of your coworker, you can work together just fine. You have to be willing to monitor and adjust. Some personalities are more difficult to work with than others. A University of Mississippi study concluded: "90% of the reason people fail in business and industry is not because they lack the skills or ability to do the job, it is because of who they are, their personality."
Presented by: Bob Caldwell, Employee Development Specialist City of Mesa
Specifically Designed for:
Page 1 of 8
IDENTIFY YOUR BEHAVIOR AT WORK
For each of the following statements, read the four choices and circle the one that best describes you at WORK. Then count the number of circled items in each column and write the totals at the bottom.
WHAT YOU TALK ABOUT
PACE OF SPEECH APPEARANCE
COMMUNICATION STYLE
MOTIVATED BY THRIVE ON
EXPRESSION OF ANGER
WORK STYLE
WORK AREA
WORK PACE
DISLIKES
GROUP ROLE
WANTS APPRECIATION FOR
LIKE TO GET REWARDED WITH
TOTAL
Results, what you want to achieve
Very fast Designer clothes,
classy dresser, Formal
Direct, to the point
Results Pressure, change
Dreams & aspirations
Fast Bold colors, trendy,
Informal
Animated, excitable Applause Stimulation, fun
Impatient Aggressive
Intense, driven Several tasks at
once
Easily frustrated, can get explosive
Likes freedom Lots of people
interaction
Priorities Organized
Interesting things, gadgets
Works fast-a whirlwind
Likes change Wasting time
Leader-need for control
My productivity
Faster, bore easily
Reinventing the wheel
Rapport builderneed for center of
attention My contribution
Feelings & experiences
Slower Gentle, muted
colors, Casual Dreamy thoughts, casual Approval Togetherness, support Gentle Get flustered Easy going, cooperative, Willing to be of service Sentimental mementos & souvenirs Rarely in a hurry Dislike pressure
Confrontation
Peacemaker-need to feel included
My involvement
Facts & figures
Moderate Conservative, classic dresser, Business-like Specific, concise
Activity Accuracy, information Slow to anger Rational approach Thorough, attention to detail. One thing at a time
Lots of paperwork in piles
Methodical Steady stream of
work Being wrong
Information provider-need focus & direction My quality of work
Power
Recognition
Approval
Responsibility
_____________ _____________ _____________ _____________
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UNDERSTANDING YOUR PROFILE To really simplify each style, we can look at one hallmark trait that sums up their entire personality. There is also on main area that they need to improve.
Hallmark Traits of Each Profile
Values
Panther
Results
Needs to do more... Listening
Peacock
Recognition
Checking for appropriate behavior
Dolphin
Security/Relationships
Initiating
Owl
Being Correct
Declaring: Making the decision
The four different communication styles are not listed in any particular order. They are not good or bad, right or wrong, they are just different. Here are some of the key components of your style. Circle the traits from your style that best describe you.
Your Personal Style Panther action-oriented decisive problem solver assertive aggressive adventuresome demanding independent
Peacock verbal enthusiastic convincing emotional optimistic animated charming generous
Dolphin patient loyal team player mature gentle emphatic trusting questioning
Owl diplomatic a fact finder conventional precise cautious deliberate analytical logical
Each style has a certain number of high wants that strongly motivate them. These are wants that each style greatly values. They may not make much sense or be important to you. You need to recognize that they are very real important to the other styles.
High Wants Panther challenges power options authority
Peacock social recognition provide service to be with people group activities
Dolphin guarantees security quality control appreciation
Owl high standards details perfection tradition
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Checklist for Interacting With...
Dos ? Be specific, clear, brief ? Provide alternative, choices ? Provide facts and figures ? Motivate by results and goals ? Support, maintain ? Depart graciously ? If you agree, support results
Panthers Don'ts ? Don't ramble or waste their time ? Don't forget or lose things ? Don't leave cloudy issues ? Don't convince by "personal" means ? Don't direct or order ? Don't do an "epilogue" bit ? If you disagree, don't reinforce "I'm with you."
Peacocks
Dos
Don'ts
Leave time for socializing
Don't be curt or cold
Talk about people and their goals
Don't drive on facts and figures
Ask for their opinions
Don't waste time being task-oriented
Provide ideas
Don't have decisions hanging
Be fun-loving, stimulating, fast
Don't stick to the agenda too much
Plan dream times
Don't legislate or muffle
Provide testimonials from people
Don't talk down to them
they see as prominent
Dolphins
Dos
Don'ts
Break the ice
Don't rush into business
Show sincere interest in them
Don't stick coldly to business
Be nonthreatening
Don't be demanding
Ask "how" questions
Don't debate about facts and figures
Move casually
Don't be abrupt or rapid
Define clearly personal contributions
Don't be vague
Listen
Don't force them to respond quickly
Owls Dos 1. Prepare in advance 2. Approach in a direct way 3. Take your time 4. If you agree, follow through 5. Provide tangible, practical evidence 6. Provide guarantees 7. List pros and cons
Don'ts 1. Don't be disorganized 2. Don't be casual 3. Don't dilly-dally 4. Don't provide personal incentives 5. Don't use someone's opinions 6. Don't use gimmicks 7. Don't rush decision-making
Page 4 of 8
Unfortunately each style does not always "play" well with the other styles. Without even being aware, we can cause lots of stress in the lives of others, simply because of who we are.
How Each Profile Creates Stress in Others
Panther
Always in a hurry. Impatient with delays and requires people to do several things at once. Intense!
Peacock
Can be draining, verbose, emotional. Can use humor inappropriately.
Dolphin
May slow down the group's pace. Maybe unclear as to where they stand. Can be indecisive in taking action.
Owl
Will be intolerant of mistakes and often the slowest to give praise. Requires perfection.
May put off making a decision until absolutely certain.
There are several indicators and signs that each style will exhibit while under stress.
Profiles Under Stress
First Reaction
Panther
Will take control and give orders
Last Reaction Gives in
Peacock
Attacks, lashes out at others
Avoids
Dolphin
Gives in
Commands
Owl
Avoids making decisions
and confrontations
Attacks
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