Rave Guardian is a free app for your - Louisville



What Is Rave Guardian?Rave Guardian is a free app for your Apple and Android devices that provides safety services to University of Louisville students and employees.?The App is designed to enhance safety on campus through real-time interactive features, creating a virtual safety network of friends, family, and Campus Police personnel. How Does Rave Guardian Work?The Rave Guardian app provides several tools you can use to enhance your safety on campus:?Set a safety timer: If you’re heading out alone, set a safety timer. The app automatically notifies your friends, family or Campus Police if the timer expires before you disable it. Emergency calls & safety tips: Text tips (including photos) to Campus Safety about an unsafe situation on campus. Or call the University of Louisville Police Department directly from the app.Guard someone else: Receive safety notifications via the Rave Guardian app on behalf of others.?How Can I Get Rave Guardian?You can download the Rave Guardian app from the iOS App Store or Google Play Store.Is Rave Guardian always tracking me?No. Your privacy is of the utmost importance. You can only be located if you have asked for help. Rave Guardian location information is only enabled when you choose to make an emergency call, send a tip or when your safety timer expires and the University of Louisville Police Department has been designated as your guardian. Your phone must be set to allow Rave Guardian to us your phone’s GPS feature.Can the UofL Police Department track me whenever they want?No. The University of Louisville Police Department will only be able to obtain your information if you choose the University of Louisville Police Department as your guardian and your safety timer sessions expires and not before. Rave Guardian location information is only activated when the location settings is enabled on your smartphone. The Rave Guardian app cannot be used to locate you without your knowledge. Your profile and location (if you have enabled the location service) are only available to your Guardian or the University of Louisville Campus Police Department Public Safety when your timer expires or you call 9-1-1.?always tracking me?Is UofL Police Department notified every time my safety timer expires?No. The University of Louisville Police Department is only notified of your timer expiring if you selected them to be your guardian. If you select a personal contact to be your guardian and your timer expires, the University of Louisville Police Department will NOT be notified.Will Rave Guardian let other people like my family or friends track me?Yes, if you assign "Guardians" during any individual, "timed" usage, they will have the capability to track your status. But remember that you are in full control of this feature. It only works when you program it to. You must request them as Guardians. The Guardian will receive an invitation via text with a link to download the App. They must accept you to be a Guardian. Guardians not associated with the University of Louisville are called “Social Guardians”. They will not have the Call the University of Louisville Police Department Button feature of the app.What if I forget to turn off my safety timer?When using the safety timer, the user received a reminder message at 5 minutes and 1 minute before expiring. If it expires, a message goes active immediately to your chosen guardian(s) and they can call your cell phone. If UofL Police Department is your chosen guardian, the call log will display the user and location. The UofL Police Department will call to verify if the person on the phone is in distress. Are the tips sent through Rave Guardian anonymous?You can choose to send a tip anonymously or not each time you send in a text or photo tip. To send text or photo tips anonymously, tap the “Send a Tip” button and “Make Anonymous” is already checked for you. If you choose to send a tip anonymously, the University of Louisville Police Department will not be able to see your name, phone number, location or any other identifying information about you. If you do not choose to send a text or photo tip anonymously, “uncheck” the “Make Anonymous” and your name, phone number and profile are displayed to the University of Louisville Police Department when you send a tip through the Rave Guardian app.How does my profile information get collected and sent to University of Louisville Police Department?You will opt in to this service and provide as much information as you would like as part of the registration process. To maximize the full benefit of this service, your user profile should contain a current photo and accurate self-description. The more information you provide in your profile, the easier it will be for officers to locate you if necessary. Any information in your personal profile will only be viewed by the University of Louisville Police Department if you make an emergency call, send a tip, or if the University of Louisville Police Department is your guardian when your safety timer session expires. Personal profile information will be treated as confidential information.Tip: The more information you provide, the more the police knows if they need to assist you in an emergency. At a minimum, your address (home and school), your physical description and a recent photo. If you have particular health issues or other personal safety concern, you can include that information as well. YOU decide what YOU provide.)Is my Rave Guardian profile secure?Yes. Rave Mobile Safety (the provider of Rave Guardian) uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave also undergoes regular security audits to ensure the information security of data. Your profile can only be viewed by whomever you designate as a Guardian when your timer expires, or to the University of Louisville Police Department when you send a tip or you dial 9-1-1Does Rave Guardian work off campus?The Safety timer feature will work within 4 blocks of the campus If you have an emergency at an off-campus location you should dial 9-1-1, or press the "call 9-1-1" button within the app. Additionally, the tip feature is for campus locations only. If you send a tip that is not on campus, the case will be closed.?Can I still contact the University of Louisville Police Department if I don’t use the app?Absolutely. If you experience a life-threatening emergency call 911. When on-campus, you can contact the University of Louisville Police Department at (502) 852-6111. You can walk into our office which is located on Belknap Campus at Floyd Street Parking Garage Suite 100 and on the HSC at Abell Building,?Suite 120. When you are off campus, you will want to use 9-1-1.Does Rave Guardian work with any cell phone providers?The basic profile features of Rave Guardian work on any iPhone or Android smartphone running on any U.S.-based mobile carrier network with the app installed on it. Rave Guardian can locate most smartphone devices on the AT&T, Sprint and Verizon networks. Even if Rave Guardian cannot determine your phone’s location, all other profile information will be made available to the University of Louisville Police Department when you use Rave Guardian.Do I have to have “push notifications” turned on for Rave Guardian?We recommend that you allow notification from Rave Guardian. This will alert you when your timer is about to expire, when you have received a response from ULPD or when someone has requested you as a Guardian.Are there certain factors that can affect the location accuracy (GPS)?Yes. Factors include, but are not limited to: whether or not you are calling from inside a building or a “dead spot”; the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and, the type and quality of your phone; carrier and signal. If possible, you should provide detailed location information via text or voice. This will enable the University of Louisville Police Department?personnel to reach you quickly when Rave Guardian is activated. ................
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