RATING CRITERIA - Login: Oral Interview Question Bank
RATING CRITERIA
The following pages display criteria for assessing each of the Oral Interview Factors, with examples of responses that will allow the interviewer to rate candidates as “Highly Qualified,” “Qualified” or “Unqualified” for the entry-level peace officer position. A detailed discussion of options for scoring the responses is provided in the POST Interviewing Peace Officer Candidates: Hiring Interview Guidelines document, in the “Candidate Evaluation” section.
To access the criteria, click on the Factor name below:
Factor 1: Experience
Factor 2: Problem-Solving
Factor 3: Communication Skills
Factor 4: Interest/Motivation
Factor 5: Interpersonal Skills
Factor 6: Community Involvement/Awareness
FACTOR 1: EXPERIENCE
Candidate demonstrates effective performance and accomplishment in various endeavors relative to opportunities encountered. Accepts responsibility for decisions and actions that have contributed to current life circumstances. Overcomes obstacles through diligence, maturity and conscientiousness and learns from mistakes such that performance improves over time. Though work and educational experiences need not involve law enforcement, they have served to provide the candidate with a general understanding and/or ability to cope with the demands, limitations, dangers and frustrations that are faced on the job.
6 or 7
Highly Qualified
|Consistent, reliable work/school history; |Has demonstrated perseverance in the face |Work and school experiences provided |
|problem-free attendance record; work |of obstacles; accepts responsibility for |excellent orientation for law enforcement |
|history shows pattern of increasing |and has learned from past mistakes; |position |
|responsibility; | | |
3, 4 or 5
Qualified
|Limited or relatively unblemished |Mistakes made were not unreasonable and were |Past work and educational experiences, |
|work/school history; infrequent and/or |not repeated again; accepts some |although limited, do not suggest problems|
|isolated attendance problems; makes |responsibility for problems encountered; |handling work demands and frustrations |
|reasonable attempts to deal with |work/school history shows some degree of | |
|frustrations before giving up; |commitment and responsibility; | |
1 or 2
Unqualified
|Suspicious and/or problematic gaps in |Multiple and/or serious problems on|No evidence of learning from prior |
|employment/school history; poor or spotty |previous jobs; work /school history |mistakes; work/school experience provided |
|attendance record; poor record of task |indicates aimlessness, lack of commitment; |little preparation for handling |
|accomplishment; |gives up or otherwise has trouble dealing |responsibilities or problems |
| |with frustrations or setback; | |
FACTOR 2: PROBLEM SOLVING
Candidate responds in a timely, logical manner to a wide variety of immediate situations and longer-range problems. Calmly and quickly resolves urgent problems when confronted with them. Gathers and analyzes information to develop effective resolution of broader problems. The actual focus of the problem addressed is secondary to the abilities and decision-making processes used in arriving at a solution.
6 or 7
Highly Qualified
|Decisions are well-founded and |Demonstrates good judgment and the ability |Can make appropriate and, when necessary, |
|well-reasoned; Identifies options and |to make appropriate, timely decisions even |creative decisions in the absence of |
|considers short and long term impact before|in stressful circumstances; |clear-cut rules and policies. analyzes past|
|acting; Decisions are objective and | |mistakes when faced with similar problem; |
|unbiased; | |makes mid-course corrections as necessary; |
3, 4 or 5
Qualified
|Decisions are adequate and demonstrate |Demonstrates adequate judgment; able to |Able to make reasonable and generally |
|sufficient analysis and reasoning skills; |make reasonable decisions in a timely |adequate decisions, even in the absence of |
|some consideration of options and impact of|fashion; can still make adequate decisions |clear-cut rules and policies; recognizes |
|decisions before acting; Decisions are |when faced with stress; |possible improvements to prior actions. |
|generally unbiased; | | |
1 or 2
Unqualified
|No logical basis for decisions; decisions |Demonstrates poor judgment; unable to make |Cannot make decisions when rules or |
|are hasty: failing to identify or consider |decisions or take action; |policies that are not clear-cut; fails to |
|options or impact of decisions before |judgment/decision-making is severely |analyze past mistakes or remember them when|
|acting; decisions are based on emotion vs. |impaired in stressful circumstances; |faced with similar problem; fails to make |
|reason; | |mid-course corrections when appropriate. |
FACTOR 3: COMMUNICATION SKILLS
The candidate speaks clearly and concisely in a manner understandable to virtually all individuals; responds to questions directly and completely. “Actively” listens by demonstrating attentiveness and understanding. Uses appropriate, consistent nonverbal communication to enhance the message conveyed.
6 or 7
Highly Qualified
|Clear, understandable tone of voice, volume|Responses are well-organized and pertain to|Verbal and nonverbal behavior express |
|and rate of speech; appropriate, effective |the main point of the question; actively |thoughts and emotions appropriately; |
|use of vocabulary and grammar; responses |listens and understands meaning of |demonstrates poise and confidence; |
|are concise yet complete; |questions/comments; |persuasive when necessary. |
3, 4 or 5
Qualified
|Tone of voice, volume and rate of speech |Responses are fairly well organized and |Verbal and nonverbal behavior appropriate; |
|generally understandable; acceptable use of|relevant to the question; listens to |able to adequately control anxiety and |
|vocabulary and grammar; responses rambled |questions, requires minimal repeating or |nervousness; appropriate emotions conveyed|
|some but generally complete; |clarification; adequate degree of |in messages and behavior. |
| |self-awareness of how responses are | |
| |perceived by others; | |
1 or 2
Unqualified
|Volume, rate and/or tone difficult to |Responses are disorganized and rambling; |Needs considerable encouragement and |
|understand; pronunciation is unclear and |fails to carefully listen to question; |prompting/redirection from panel; excessive|
|indistinct; vocabulary and grammar clearly |misunderstands meaning of |nervousness/anxiety interferes message |
|inappropriate; responses were incomplete; |questions/comments; unaware or insensitive |being communicated. |
| |to how well responses are being understood;| |
FACTOR 4: INTEREST/MOTIVATION
The candidate accurately perceives the requirements and demands of the job and is interested in and prepared for them. Has demonstrated initiative and goal orientation in accomplishments. There exists a match between the candidates’ interests, strengths and weaknesses and the requirements and demands of the job.
6 or 7
Highly Qualified
|Thorough and accurate understanding of |Reasons for interest in law enforcement are|Career objectives are realistic in light of|
|duties, responsibilities and demands of law|well- established and clearly thought out; |opportunities available and his/her own |
|enforcement work; views law enforcement as |has sought out opportunities to increase |abilities and skills; has set and achieved |
|a career rather than just a job; |knowledge of law enforcement work; |personal goals, and has overcome setbacks |
| | |and obstacles. |
3, 4 or 5
Qualified
|Adequate understanding of duties, |Reasons for interest in law enforcement are|Career objectives are reasonable and |
|responsibilities and demands of law |reasonably well-established and thought |sufficiently commensurate with abilities |
|enforcement work; has given reasonable |out; has exerted some effort increasing |and skills; has shown some effort toward |
|amount of thought to a career in law |knowledge of law enforcement work; |establishing and achieving personal goals |
|enforcement; | |and overcoming setbacks and obstacles. |
1 or 2
Unqualified
|Unrealistic assumptions about duties, |Vague, superficial or imprecise reasons for|Career aspirations are poorly conceived or |
|responsibilities and demands of law |wanting to be a law enforcement officer; |non- existent; unrealistic about his/her |
|enforcement work; sees law enforcement as |little or no effort exerted toward |own ability and skills necessary for law |
|just a job; no real interest or enthusiasm;|increasing understanding of law enforcement|enforcement; no indication of effort toward|
| |work; |goal setting or achievement. |
FACTOR 5: INTERPERSONAL SKILLS
The candidate interacts with others in a sincere, tactful and respectful manner that demonstrates interest, empathy and concern. Recognizes the impact of own personal words and behavior on others. Manages conflict with objectivity and diplomacy.
6 or 7
Highly Qualified
|Conveys interest, concern and tact in |Able to be assertive and command respect; |Tactful and diplomatic when discussing |
|interactions with others; recognizes the |effective at persuasion and influence; |others; able and willing to support group |
|impact of his/her own words and behavior on|confident in her/her own social skills; not|efforts rather than complete for individual|
|others; truly enjoys the company of others;|easily intimidated; |recognition. |
3, 4 or 5
Qualified
|Demonstrates adequate interest, concern and|Adequately assertive; reasonably capable of|Generally tactful and diplomatic when |
|tact in interactions with others; generally|commanding respect; can be sufficiently |discussing others; demonstrates limited but|
|aware of the impact of his/her own words |persuasive and influential if necessary; |adequate experience and interest in |
|and behavior on others; demonstrates |sufficient confidence in her/her own social|supporting group efforts and working |
|sufficient enjoyment of the company of |skills; not overly-intimidated ; |cooperatively in a team setting. |
|others | | |
1 or 2
Unqualified
|Provokes negative reactions in others, |Easily intimated; lacks ability to persuade|Places blame or is otherwise critical when |
|either deliberately or unintentionally; |or command respect; over or under |speaking about others; not a team player – |
|fails to comprehend the impact of his/her |assertive; reactions to others demonstrates|tends to dominate or compete rather than |
|own words on others; does not enjoy being |callousness or indifference; |cooperate. |
|around others; | | |
FACTOR 6: COMMUNITY INVOLVEMENT/AWARENESS
The candidate demonstrates interest and/or experience addressing issues of community concern. Serves in various roles, as required, to accomplish objectives of own and other communities, as required by effective community policing strategies.
6 or 7
Highly Qualified
|Aware and appreciative of the importance of|Experienced in interacting with people from|Experienced and capable of assuming roles |
|community-public relations; understands |different cultures; interested in and |of leader, follower and team player; |
|social, economic and/or psychological |respectful of diversity among individuals; |capable of shifting between law enforcer |
|factors associated with crime and |free of biases and prejudices based on |and public servant; able to adjust to |
|delinquency; has participated in community |culture, sexual orientation; disability, |sudden, unanticipated changes, events and |
|service; interested in community service |attractiveness, political affiliation, etc.|tasks. |
|aspects of law enforcement; | | |
3, 4 or 5
Qualified
|General appreciation for community |Limited interactions with culturally |No serious problems indicated in working |
|issues/concerns and their relevance to law|diverse individuals; expresses acceptance |with others in either a leader, team player|
|enforcement; some sense of the social, |of other groups and cultures; no indication|and/or follower role; appears reasonably |
|economic or psychological factors |of bias against particular subgroups (e.g.,|able to change roles and/or deal with |
|associated with crime and delinquency; |sexual orientation, attractiveness, |ambiguity or uncertainty; can adjust to |
|limited if any experience, but expressed |religion, political affiliation, etc.) |sudden, unanticipated changes. |
|interest in community service; | | |
1 or 2
Unqualified
|No appreciation for the importance of |Culturally sheltered personal history; |Has experienced difficulty working with |
|community issues/concerns and their |expresses distrust, disinterest and/or |others in leader, team player and/or |
|relevance to law enforcement; no |intolerance for other groups or cultures; |follower role; appears incapable of |
|understanding of social, economic or |appears biased against particular subgroups|changing roles and/or dealing with |
|psychological factors associated with crime|(e.g., sexual orientation, attractiveness, |ambiguity or uncertainty; needs directives |
|and delinquency; no experience or interest |religion, political affiliation, etc.) |in black-and-white. |
|in community service; | | |
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