Paris Email Template for All - Customer Success - ServiceNow



Send this sample email to all your users. Make sure to change or delete the highlighted text. You also can customize the content for your specific needs. You can also use this as a template to create different emails for different user types, highlighting the applications they care about most.Hello,It’s official! We’ve upgraded to the newest Now Platform Paris release for our (insert Service Portal name here and link to it) which will help us continue to make work better for everyone. Our upgraded (insert Service Portal name here and link to it) will be available on (insert go-live date). With the Paris release, we continue to enhance your work experience. Nothing will change in how you request services from IT (HR, Facilities), but we added a few things (or highlight how they’re changing).Join our Paris release events Overview: Join our webinar for all employees (add registration link or send calendar invites) on XX/XX at 12 pm. Upgrade celebration: At the end, we’ll celebrate! Everyone is invited to join us in the main cafeteria on XX/XX at 12:00pm to celebrate our success and learn more about how the Paris release makes our (insert Service Portal name here) work better. We’ll have cake, prizes, and more!Review these release highlightsNow MobileMobile app security: Comply with federal and internal security requirements. ServiceNow mobile apps may be configured for FedRAMP compliance and have support for Edge Encryption and Domain Separation.Actionable push notifications: Accelerate response time. Approve or deny requests from your lock screen or Apple Watch. Customize up to 3 actions as options for each notification.Mobile enhancements: Simplify everyday mobile experiences. Embed dynamic bar and donut charts in mobile dashboards. Quickly find information with new filters for lists and maps. Automatically cache data in the background for offline access.See what we get with the Now Platform Paris release (Add or remove the ready-made bullets from the Paris release fact sheet to include information important to your instance and highlights for any ServiceNow products you’re upgrading. See the ITSM sample. To keep the email short, you can highlight a couple of main benefits, then include a “Learn More” link to a KB article on your platform where you load the full fact sheet.) IT Service Management Predictive Intelligence Workbench: Deploy machine learning models with a simple step-by-step walkthrough and recommendations without writing a single line of code. Democratize machine learning to drive broader adoption and resolve issues faster.Change Management enhancements: Accelerate work with automated change approval based on a teams’ change success score—higher scores qualify for automatic approvals. Streamline hardware changes with in- record updates. Make scheduling easier with a simplified view of conflicts.Incident Response Playbooks (Limited Access*): Automate steps in incident resolution with executable playbooks. These playbooks guide incident responders using a simplified, task-oriented view of the workflow.Amazon Connect Integration: Combine ServiceNow’s IT workflows and service desk capabilities with the Amazon Connect contact center service. Organizations can now transform the contact center experience for employees using AI-driven end user interactions with seamless voice and chat capabilities.Check out our program successesHere are a few of our most exciting successes over the past X months on our (insert Service Portal name here) on the Now Platform (customize or remove these examples for your situation):The average amount of time it takes for us to resolve an issue has been reduced from 9 days to 2 days.Our Service Portal (insert the name here) is being used to submit 90% of the issues we receive.We’re able to identify the root cause of an issue in our environment 15 days faster than we could prior to our implementation.Based on our most recent survey, 95% of you have a favorable view of ServiceNow.If you have questions regarding the ServiceNow program, contact (link to your internal communication site, email alias, or phone number).Regards,Executive sponsor ................
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