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TNPMW

VMware Image Startup Instructions & First Meeting Storyboard

Image: HOTROD

Andrew Rombach

Tivoli Netcool Technical Sales

andrew.rombach@uk.

D01 28 January 2009

Table of Contents

OWNERSHIP & CONFIDENTIALITY 2

Description 3

Starting and Stopping the Image 4

Starting 4

Troubleshooting the Starting of TNPMW Server 4

Troubleshooting -> Stopping TNPMW Server 5

Introduction Scenario 7

Presentations 8

Films 8

Demo Script 8

Overview 8

Storyboard/Scenario/Positioning 8

Detail with Notes 9

Demo Data Support 12

DOCUMENT CONTROL

Issue Number: HOTROD v1.0

Issue Date: 28 Jan 2009

Version: D01

OWNERSHIP & CONFIDENTIALITY

No part of this document may be disclosed orally or in writing, including by reproduction, to any third party without the prior written consent of IBM Corporation. This document, its associated appendices, and any attachments remain the property of IBM Corporation. and shall be returned upon request.

Description

This document describes the approach of using the VMWare Server product to host a virtual machine running Solaris 10 x86 on a laptop for the purpose of running demonstrations of the TNPMW product. This allows both the Windows client and the Solaris server to run concurrently on the same machine.

VMWare is a low-footprint virtualisation technology product, and is made available to download free by the EMC Corporation. A server virtualisation approach allows the laptop to continue to perform its normal office functions without the need to reboot and interact with a stage-2 bootloader such as GRUB, necessitating only that the virtual machine be shut down.

Importantly, there are Solaris 10 x86 versions of the third-party products necessary to deploy and run TNPMW. These are SunONE Directory Server, Java Runtime Environment and the Oracle 10g relational database management system.

This document is intended to be used by IBM Tivoli support and consultancy staff, and should be read in conjunction with product-specific installation, administration and upgrade guides.

This document is intended to be used for Demos on the HOTROD environment.

Starting and Stopping the Image

1 Starting

The HOTROD process starts the product on a Solaris emulation (tnpmw-v912-solaris (pre 1.0-6) and also provides a PC emulation (window called tnpmw-v912-launchpad (pre 1.0-7).

By the time you can Access the image from HOTROD, the login should be ready to go.

[pic]

The README.txt tells you the checks to make.

If Step 1 is OK, the click on the "Tivoli Netcool Performance Manager for Wireless" icon and you will get a login prompt.

Use the account sysadm, password Sysadm01.

If this hangs or fails, then close the window, at the 'x' in the corner, and retry. It will work 99% of the time first or second time.

2

3 Troubleshooting the Starting of TNPMW Server

Use the 'ssh server (root) putty' and run following command as user root :-

Once you the # prompt check oracle has started, as root with

$ ps –ef |grep ora

You should see many ora_ processes. If not then do a

# /var/install/sbin/pmw-system stop

then follow the step by step start instructions under ‘Alternatively…’ below.

If oracle has started on the # prompt, then

$ su – virtuo

$ sap disp

If the reply shows ‘as’ as ‘stopped’ then

$ sap start as

Loaders are will fail or be indicated stopped. This is OK. only the 'as' process is important.

As stated below, When the PMW application is fully initialized and running, the phrase “Looking for something to do” will be written to /appl/virtuo/logs/as/default/as-server.log

As a useful test of performance of your image, type after your sully initialized check,

$ ps –ef |grep JBoss

A good result is under 5 minutes. Some jobs run at start time, so the system runs a bit slower straight from 'start as' for a period, but should then speed up.

Also do a

$ prstat

and watch for few seconds. If you see 'syslogd' at the tope with 80% cpu, a problem has occurred, and it will be necessary to stop and start again.

Alternatively, use the following commands as user root to start the system:

/var/install/sbin/na-system fixhosts

svcadm enable database-na

svcadm enable ldap-na

svcadm enable sapmon-na

svcadm enable sapmgr-na

Use the following commands as user virtuo to start the TNPMW application:

sap start as

When the NA application is fully initialized and running, the phrase “Looking for something to do” will be written to /appl/virtuo/logs/as/default/as-server.log

4 Troubleshooting -> Stopping TNPMW Server

Use the following command as user root to stop the TNPMW application system:

/var/install/sbin/pmw-system stop

Alternatively, use the following commands as user virtuo to stop the TNPMW applications:

sap stop as

Use the following commands as user root to stop the system:

svcadm disable sapmgr-na

svcadm disable sapmon-na

svcadm disable ldap-na

svcadm disable database-na

Introduction Scenario

The HOTROD image currently contains :

• Ericsson UTRAN P6

• UMTS Vendor Neutral

Data Exists for 12 December 2008, and some around 6-13th

This image does not yet support the DEMONSTRATION/M1 set of reports in the WH-v2 image, used at 'onsite' demos. These will be transported later and then the demo script from that image can be used on HOTROD.

For now, a basic suite of two illustrative reports is available. So HOTROD can be used to show a basic flavour. Quite a lot of data is available for other KPIs but reports are not setup, so consult Andrew Rombach if you need to do a more detailed HOTROD based demo, and using WH-v2 is not possible,

With first or early meetings, the chief idea is to establish the main concepts behind the product. The most positive messages are :-

• All Web.

• IBM delivers comprehensive Off-The-Shelf Techpacks for all major technologies. Getting the Techpack message over is important, as it may not be well understood.

• Users can extend Techpacks easily

• Users can do a lot themselves.

When all is said and done, the key business messages are:-

• Low cost of ownership

• Easy to use, extend

• IBM commits to make sure latest measurements are available quickly

First meetings are usually a taster of the product features. TNPMW is essentially a configurable reporting tool with alarm detection and forwarding thrown in.

The main special thing about TNPMW is that it has Techpacks for the wireless space, which are OTS and keep up with equipment vendor changes. IBM provides pre-defined reports, alarm-conditions, KPI-sets, summarisations, etc in the Tech Packs.

Presentations

Numerous presentation examples can be used. The main feature set slides are available off Xtreme Leverage.

Films

The accompanying film to this scenario is not yet available..

Demo Script

Just 2 reports are on the image so we keep it all introductory until we update HOTROD with the Nokia BSS data needed for the other demo reports.

Currently I'd recommend a 15 minute demo max with this image as currently setup. So very cut down, but all the basic steps are available. For anything more detailed, you'll need to be prepared to build an extra report.

Overview

The demo goes through the following sequence :-

• Login and Introduction to the Desktop

• Accessing Items from Browse

• Viewing Results as Charts and Tables

• Wrapup

Storyboard/Scenario/Positioning

In first meetings, the business messaging storyboard approach is not really that appropriate. I’ve found that when you get to the demo, people are keen to establish look and feel, and get a sense of how easy it is to do things as an IT system.

The aim of the demo is to highlight the benefits while showing something real and easy to grasp.

We can assume that the customer will be interested in getting their hands on performance charts and tables, and that the usual team types will be involved :-

• Radio optimisers (our mainstay userbase)

• Radio Planners

• Capacity Planners

• Radio Network Quality Engineers

• Core Planners

• Core Quality Engineers

• Management level ‘Network Health’ Report Teams

• System Owners (IT people concerned with data availability)

First meetings usually have system owners and a sprinkling of optimisers and managers.

The demo starts off by showing how report results can be organised for these teams into folders in the vault. Reports are typically either scheduled overnight with results placed into appropriate team folders, or they are run ad-hoc using small modifications to templates.

The application supports collecting results for a number of objects, typically cells into one report result. The user doesn’t have to run 100 reports for a hundred cells, instead they schedule one per high-level object usually BSC, and can select the cell they need from within the report.

The application is good at repainting graphs and tables, and allows flips between hourly, daily and full report period views. This supports fast investigation of issues.

With this demo, we just open tow reports and show the basics.

Finally the wrap-up is about how flexible it all is, and how techpacks will be refreshed regularly by IBM. It is important to check understanding of this key differentiator message.

The ‘Detail with Notes’ section includes some key message reminders to help Techsales people to connect at the business level.

Detail with Notes

Explain that the demo is with a PC emulation of the product, which has static data (6th December 2008). Most features are available, but we can’t show relative reports on dates easily.

1. Login

Use the sysadm/Sysadm01 account, This has all the required privileges. You can mention use of LDAP for authentication.

2. Show Desktop Tabs

Just mention the desktop as a series of tabs which allow you to access various pieces of functionality. 100% web with mainly html and a light amount of java. Ease of client admin. Works with Explorer 6,7 and beyond and Firefox.

3. Show Browse.

For most people it is most useful to access their latest report results.

← Click (C) on Folder Browse

← DoubleClick (DC) on Folder sysadm

← DoubleClick (DC) on Report Definitions (from left hand tree)

Say that the user can run reports from here.

← DoubleClick (DC) on Report Templates (from left hand tree)

Say that this is where IBM-supplied report definitions are stored. They can be moved to other folders if required.

← DoubleClick (DC) on Report Results (from left hand tree)

Say that this where results for private reports are placed.

← DoubleClick (DC) on public (form left hand tree)

Explain Concept of Vault. Benefits for Results Distribution and Team Organisation of Access.

Each folder can be set up with read/write privileges to a set of groups. Allows sharing of report definitions and results. Supports easy report results organisation and allows users to only see folders they need to. Simplicity and control.

Scheduled reports can be configured to populate results in specific folders, with each running of the report tagged with the day/hour etc when they ran.

4. Find & Open a Report

Typically users will go the vault and access the overnight reports they need.

← DoubleClick (DC) on Folder sysadm

← DoubleClick (DC) on Report Results (from left hand tree)

DC on "Cell Enh UL Service Availability (All Cells 12 Dec 2008)-sysadm-2009-Jan-16-03:40:33"

← Maximise Report Window

5. Show the Elements of a Report : Definition/Table/Chart

We now show more information about reports.

If not in Vault, Click on Browse

← Scroll Table, Chart and Report Details

6. Rollup in time and element

← Click on Rollup Level. Show results are available for the BSC at hour,day, total period

← Select Day

← State that BSC is same as Day for a single day span report

← Click on Top Summary

← Click on Hour

You can now show Charts.

← Set Rollup level back to hour

← Select Chart by Field

← Select the Entity (must be done even though only one)

← Select bar

← Apply

← Use tool-tip to highlight values.

← Untick show Legend and apply to show how this

← You'll have to scroll

[pic]

← Now Set Chart by Entity and Apply

← Untick the legend again

[pic]

7. Step 3- KPI lists. TechPacks. KPI types, Summaries.

The only place to see the Techpack KPIs is in Step 3 Modify, or UDCs.

At this point, we are going to start talking about how TPs are visible.

We can now use Cells for Step 3.

← Click on Browse

← DoubleClick (DC) on Folder sysadm

← DoubleClick (DC) on Report Definitions

← DC on "Example Report for Iu RANAP Handling (RNC)"

← Click on Step 3 Edit

← Click on More. Click OK on Install Flash Player.

← Hover mouse over Description for % pmNoIuSigEstablish

[pic]

← Now select Peg Count from Field Type. Vendor = Neutral and Refresh. These are the UMTS Vendor Neutral Raw counters.

← Now select Peg Count from Field Type. Vendor = Ericsson and Refresh.

These are the p6 Ericsson Utran raw counters

← DC on top line and it will be added to report list

You can use this screen to show how we provide raw (PegCount), value-add-KPIs(formula=PCalc) and summarised KPIs in our TPs. Customers can add their own (UDC).

You can then close the report. Mention again that IBM updates TPs with latest counters. Users paying maintenance get updates. This is a huge unique for us.

8. Wrapup.

Reinforce the basic messages.

Demo Data Support

DATES are December 12, 2008

Rich data for Ericsson P6 in VN and VS

For first meetings this should be irrelevant. The data just illustrates the main flow. Avoid getting dragged into TP discussions.

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