Cognizant—Single Sign-On Identity and Access Management ...

CASE STUDY Banking and Financial Services

SINGLE SIGN-ON IDENTITY AND ACCESS MANAGEMENT SOLUTION FOR A U.S. FINANCIAL

SERVICES COMPANY

Cognizant develops foundational IAM architecture to enhance security and speed resolution

When this U.S.-based financial services company wanted to simplify and enhance its internal identity and access management (IAM) process, it turned to its long-time IT partner, Cognizant, for advice. The company was maintaining multiple, internal systems which were disconnected and inefficient. It wanted to create a seamless, transparent IAM environment that included advanced authentication capabilities that would stand up to regulatory scrutiny. Cognizant recommended streamlining the company's IAM program by building a security framework with end-to-end single sign-on capabilities and migrating the current environment to the new platform. This would simplify the onboarding and offboarding processes to reduce risks, improve consistency and minimize costs.

Cognizant defined the current environment, by breaking it down into manageable components and aligning the company's IAM capabilities to industry standards that would meet governance, risk management and compliance requirements. Once standards were established, Cognizant developed a foundational architecture using

banking-financial-services

AT A GLANCE

Disparate IAM systems led this large U.S. financial services company to embark on an effort to enhance and simplify its IAM environment while ensuring regulatory compliance. Having partnered with Cognizant for many years, the company asked the Cognizant team to develop and implement a foundational architecture that would allow consolidation of its IAM systems, create transparency and enable seamless migration of its IAM applications. The company also wanted to explore adding new features such as advanced authentication capabilities. Cognizant developed a strategy, created a foundational architecture, conducted the implementation and provides ongoing support and maintenance for monitoring, incident management and change management.

Result highlights:

? Decreased costs by $2.8 million in year one by implementing CA's IAM suite

an AIMS (Advice and Information Management System) software configuration management database to consolidate the company's disparate IAM systems into one platform. It also optimized the environment by introducing automation wherever possible and either leveraging, improving or decommissioning existing applications. Cognizant re-engineered the IAM program using a combination of manual and automated processes to improve server monitoring, so outages could be detected faster. This enables the incident management team to resolve issues more quickly, reducing complaints and improving operational functionality.

AT A GLANCE (CONTD)

? Realized initial cost optimization of 30% with anticipated 45% cost optimization by the end of year two

? Reduced ticket volume by 8% in year one with a target to further reduce tickets by 15% over the next 12 months

? Automated 18% of IT processes, 90% of alerts, 10% of business processes and 20% of user provisioning

In addition, Cognizant integrated user lifecycle management with a single sign-on capability using standard multifactor authentication to improve end-user provisioning. As identities come into the system, Cognizant's security administration team verifies them against established security metrics and guidelines. End-user provisioning and provisioning of business applications within the environment occurs seamlessly with no disruption to the company's day-to-day operations. Cognizant also enhanced application integrity by assigning a dedicated team to check applications at specified intervals, which further improved incident resolution.

Monitoring, incident management and change management services optimize costs

As Cognizant transformed the company's IAM environment, it simultaneously took over the monitoring and management functions. Leveraging its IAM architecture, Cognizant established a process for change management to identify issues

? Performed 145 medium to major change requests in model and production during the first three quarters of 2017

? Supported 105 change requests for external application implementation

based on criticality and the effort required to ensure a change had minimal or no impact to the business. Cognizant established a change documentation process to capture change requests, proposed solutions and impacts. This enables Cognizant to minimize impacts such as downtime and provide clarity to the company regarding all changes.

Cognizant provides maintenance and technical support for Level 1-3 issues through its multigeography center of excellence. After implementing the new IAM framework and establishing monitoring, incident management and change management protocols, the company realized initial cost optimization of 30% and anticipates 45 % cost optimization by the end of the second year of this ongoing project.

banking-financial-services

ABOUT COGNIZANT

Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 205 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at or follow us @Cognizant.

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