How long do I get to access the lessons for?



359410356870ELEARNOFFICE??is an International Academy of Computer Training CompanyFAQ Document for clients090900ELEARNOFFICE??is an International Academy of Computer Training CompanyFAQ Document for clientsHi,Please find a list of questions and answers that may be useful.General Questions:What skills do I need to start?None. Our lessons start with the basics in each Microsoft Office application, so you don’t need any prior skill using Office.How long do I get to access the lessons for?1 year initiallyWhat format is the content delivered in?All our services are delivered online via our website. The lessons are accessed from your account which is made available to you when you register. The content is delivered to you in the following ways:1. Online video lessons2. Downloadable files – Some lessons have downloadable files so you can practice what you have learned3. Online Skills AssessmentsHow much time does it take to watch the lessons?Each lesson is typically 2 to 5 minutes in length. You can view the lessons in sequence, or dip in and out of them whenever you need to.How do I know if I'm progressing?The system automatically records your progress for you. You can view your progress on the module home pages.?Once you’re using Microsoft Office whilst doing the course, you’ll find yourself using shortcuts, utilising more of its functionality, and you’ll be generally a better user fairly quickly. When you’re watching the lessons, the system records your progress and shows you what % of the course you’ve completed, so you can track your learning every time you log in.Do I need to save my work?There’s no need. The system remembers for you.Do I have to complete the lessons in one go?No. You can complete the course in your own time at your own pace. You can complete the course over as many log in sessions as you want. If you do want to, you can of course complete the entire course in one session.Is there a time limit to complete the course?NoSKILLS SCORE QUESTIONSWhat is a Microsoft Skills Score?The Microsoft Skills Score is a score you earn based on how many answers you correctly answer in our Microsoft Office Skills tests. There are 1,000 points available.How many tests are there?There are multiple quizzes for each application, Excel. Word. PowerPoint. OneNote. OneDrive. Mail. and CalendarWhere do the assessment questions come from?All questions are taken from a pool of questions relating to that chapter. Two people completing the course may get different questions from the pool. If you retake any assessments it’s possible you may also see different questions the second time around.What score do I need to pass?There is no pass or fail, you simply increase your Microsoft Office Skills Score the more points you score in each quiz.How many attempts can I have at each assessment?You can take the assessments as often as you like.Is it possible to fail the course?NoDASHBOARD QUESTIONSWhat is my Dashboard?Your Dashboard shows you your progress in each module, your score for each module and your total score.How many points are there available for each test?Each test has a different number of points allocated to it.Excel = 300 Points; Word = 200 Points; PowerPoint = 200 Points; OneNote = 100 Points; OneDrive = 50 Points; Access = 50 Points; Outlook = 50 Points; Calendar = 50 PointsWhat does my Microsoft Skills Score mean?Your Microsoft Skills score is a representation of your skill level in using Microsoft’s Office applications. Your score can be anywhere from 0 to 1,000.950 – 1,000: Office Master: You have the highest skill levels in all applications.750 – 949: Office Expert: Extremely competent in all applications500 – 749: Office Professional: Good knowledge, some gaps to fill250 – 499: Office Specialist: Development needs in some applications0 – 249: Office Apprentice: Requires additional skills in all applicationsHow long is my Microsoft Skills Score valid for?You can email a link to your Personal Dashboard to anyone you choose, from here they can see what your total Microsoft Skills Score is, your score for each application, and when the assessments were taken.Can anyone see my score?Only if you want them to. On your Microsoft Skills Score dashboard, you can choose to set the Dashboard for public viewing with a simple ON/OFF button. The button is defaulted to OFFHow do I share my Microsoft Skills Score?On your Microsoft Skills Score dashboard, move the ‘MAKE PUBLIC’ button to ON.A unique link will now appear beneath button.You can email this link to anyone you wish, for example, colleagues and linke Managers. Many of our members add the link to their Resume, as evidence that they have the relevant Microsoft Office Skills.Can I change my dashboard from Public to Private?Yes, you can. Simply move the MAKE PUBLIC button on the Dashboard to the ‘OFF’ positionTechnical QuestionsWhat do I need to watch the course?An internet connection and a device to connect to it. You can complete the course on any computer, tablet or Smartphone. For the best experience we recommend learning on a larger screen device – like a laptop of tabletCan I watch the course from more than one computer?Yes. You can log in from anywhere you like from any device. You progress is stored in our system, not on your computerDo I need any special software to watch the course?No. The courses can be followed using free software that most computers and tablets will have had installed during the course of everyday internet usageWhat internet speed do I need to watch the course?For smooth viewing of the videos, you’ll need an internet download speed of 2Mb ?– almost all homes have internet of at least this speedCan I watch the course on a tablet or iPad?Yes.Can I watch the course on my Smartphone?Yes. However we recommend that you take the assessments on a larger screen, like a laptop or tabletDo you offer technical support?Yes. You contact our Tech Support team via your Account page or the Contact Us page on the website.Log in and Registration Questions:I forgot my password - what do I do?On the Log In screen – click “Forgot password” and click on the email link that we send to the email address you used when registering.I forgot my email address - what do I do?Please contact us via the link on the page and we can help verify your account.When I register, how do I know which version of Office I’m using?Open any Office application, such as Word or Excel, and create a new document.Choose File in the top left corner, and then select either Account or Help from the list on the left. Under Product Information, you'll see your Office product name and, in some cases, the full version number. ................
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